Buyer beware - we purchased a refrigerator last Black Friday to take advantage of the deal, when it didnt arrive on time we gave them another week. They kept telling us it had been delivered when it had not. They informed us that they have GPS on their truck and could see that they had delivered to the correct address. Another week later someone knocked on our door, the refrigerator had been delivered to their house (over a block away) while they were out of town. We called to let them know they delivered to the wrong address and we would need them to deliver to our house. They said No Can Do, but you can RENT A TRUCK FROM US AND GET IT YOURSELF! Really?? When we finally, carefully, got it home and unboxed, big surprise, it was dented at the top and drawers were broken. The top of the fridge never went near the ground when we moved it. Of course, they said we should have inspected at time of delivery... I cant make this stuff up. Now, less that one year later. It quit working completely. We spent $1,200, saved $150 - to go through all of that, and now it doesnt even work. I guess well go to Lowes now.

The crews of Home Depot Victory Dr., Savannah, Ga, are really fantastic!! I was really hesitate to start my project renovating our bathrooms but starting with Robert and his awesome team at tiles dept,, vanity etc dept, and customer service are really helpful with all my doubtful and anxiety. They awesome knowledge, friendly, and kindness was ease the process so much. Thank you all, now I get addicted to fix all kind of stuff in my house ;))

My most favorite store. Everyone is helpful and friendly.

Very close to downtown Savannah. They stock basically everything a home owner or contractor would be looking for (Im a contractor that buys and fixes homes here in Savannah). Only downfall is trying to get out of the parking lot. Its busy, lots of speed bumps and only one light to get out of the shopping center. The light is also short which is strange, I thought things were slower down south. 🤔

My husband served in Desert Shield/Desert Storm. He was told that Home Depot on Victory Drive in Savannah no longer honors his VA identification card as evidence of being a veteran to receive the VA discount on purchases. Never had a problem until today and the manager stated the same. What exactly does Home Depot recognize? I think we just became always Lowe’s customers.

We love Home Depot, especially the evening shift employees.. They see us all the time and it’s usually right before they are closing to (9pm closing, we get there usually about 830-ish) sorry Home Depot employees.. We are quick when we do go in there and are always spending money with them. They are nice friendly and very helpful when we need it. Awesome night crew (E Victory Dr. Savannah Georgia)..The day shift employees, they aren’t so bad, but they don’t know us. Usually busier during the day and not as friendly. We were in there during the day yesterday and didn’t have anyone greet us, ask if we needed any help nothing except from our cashier and that’s about it. Day time employees made us feel like we were doing something wrong when we weren’t. I had a couple of the day employees follow me for whatever reason they deemed fit. It was very uncomfortable and unnerving. So I definitely will NOT be going to Home Depot during the day anymore!!I’ll definitely wait til the night time employees are there and if it’s a must I will go at our normal time of about 830-ish

This Victory Drive location is hands down the best Home Depot in the area.I am a roofing contractor, Kenny Roofing, so I need to get in and out fast. When I seen that the line was very long I was disappointed, I was about to reschedule an appointment, but low and behold I was out of there in less than 5 minutes. GREAT JOB 👍

Sterling in the garden section was extremely knowledgeable and helpful. Not only did he discuss all the different soil options in great detail to me but he helped me pick the best one based on my specific needs and then he helped me load it up and take it to my car. I can’t tell you how much that meant to me because I had my 2 year old with me and I was worried how I was going to get it done. I shop at this Home Depot very often and usually have a hard time finding a knowledgeable employee but today I was blown away by his professionalism and knowledge! He deserves a promotion or raise 😃

Is always somebody there that will help you find what you need good job

I made an order online and picked up in the store. Most of my order was ready in less than two hours. The girl who helped me was very nice.

Well I got there at closing time but that shouldnt have been the problem. The problem was when I looked at my receipt on checkout the plywood that I bought was supposed to be almost $15 less than what they charged me per board! Anyway now I have to go back and have the price adjusted which is just a pain in the butt. Aside from that I dont have a whole lot of problems with Home Depot for the most part. As for this trip they need to price the wood and the appropriate bins to go with the price on the tag. Im sure this isnt comment that they really want out in the public but thats the one I have for today. Just be sure to check that the price on the tag is the same price as your Lumber before you leave the store so you dont have to make a return trip.

I visited your Victory Dr. Store today in Savannah Ga. Due the up-surge in covid-19 and the need to wear mask I went on line and found that this store had Tommy Copper mask. I went to the paint depart where mask where located and did not find them. I asked a young lady working in that department and she told me that she could show me where the are but the discovered that they had been moved, she said that the store was not to busy and that she would help me locate them. After walking through out the store and also asking other workers at the store determined they no longer had the mask, I thanked her for her effort and left the store as I was leaving she called to me sir I found the mask and have them at the check out. I went back into the store and got the mask and thanked here for her percentance and told her she was ausome. Thank you for making customer service such a large part of your service

Has to be one of the dumbest collection of functioning* adults around. People know they don’t have to do much to keep a job these days and it shows.

Low lighting dirty shelves not very friendly staff had to ask three different people to help me find one particular item not a very good experience the one on Abercorn and in Pooler are much friendlier and quicker to help you than this one this place would definitely be my last choice to buy something for my home

People there are very professional and willing to answer questions and help you if they can I highly recommend if you have a home product to visit home Depot.

This is for Customer Service at Check Out Home Depot #170 I agree with the white lady from 3 weeks ago - Lazy employees and Rude to whites noeye contact, no hello today, but this has been going for sometime now.This was happening at Sams Club in Savannah for a long time, but they cleaned it up and its a Great place to shop now.

Went to this store and found everything that i was looking for except one item,but a team member helped me her name was Scarlett. She was very helpful and a beautiful young lady.I will visit this store again.Thank-You miss Scarlett.

Home away from home. Most employees arent very handy but a few are very knowledgeable in their field. I give a lot of assistance to customers and I am not afraid to ask a fellow customer for their advice or opinion.

Not bad. Abercorn location still reigns for better customer service, better support, better group of individuals.

I ordered some items online for delivery and after waiting all day for them to be delivered, I called the store to ask about the order and was informed that the items were out of stock. Almost $1,000 of critical project material that I then had to find elsewhere because no one let me know they couldnt fulfill my order. The only reason this isnt a 1 star review is because the lady I talked to on the phone was friendly and genuinely helpful.

Got what we needed. in and out quickly, got on with the job plenty of what you need is usually in stock. lots of help available as well.

Hudson is friendly, professional & super helpful. Give this young man a raise!

I only visit the lawn and garden section. They had all the mulch I needed to replenish my flower bed, and an extra plant for the fun of it. I wish their pottery was a little less expensive.

Decent garden shop. Nothing special. Very hard to get in and out of parking lot

Love it. Great place for someone wanting to build or make ideas come true.

To all of those who are serious about craftsmanship this is the one place to go they have good customer service and I do recommend this establishment

Last night 1/21/21 I went into Home Depot to pick up some items to improve the quality of life in my 86 year old fathers rented apartment. I was assisted by 3 different staff and 2 customers. But the individual that stood out, listened to my woes and offered exemplary customer service was Mr. Angus. I want to acknowledge to store and corporate leadership that Mr. Angus should be commended for his patience and knowledge of the different products that the store sells and when he was uncertain did not hesitate to involve one of his peers. Additionally, he provided me with information about Veteran and Community services that would be helpful to my family. I entered your store feeling the weight of the world on my shoulders dealing with my fathers medical concerns and left feeling inspired. Thank you Mr. Angus and Home Depot for making him a member of your team.

The company this store uses to delivery appliances, Final Mile, is the most unprofessional organization ever dealt with. After a month of trying to get delivery of dishwasher I ordered at HD I’m at a loss of how to deal with them. Multiple reschedules and cancels and inflexible on when I’m actually in town to delivery. Leave messages and you call back and wait 20 minutes to talk to person. They hide behind their call center and deliver awe full service. I will not Oder from Home Depot again if they use this service.

10 out of 10 would recommend except the key dude! Flowers are gorgeous Toilets were comfy!!

Go somewhere else... cluttered store, lazy employees, absolutely no customer service, the only good employees we frazzled and overwhelmed. Check out was a nightmare, some of our wood didnt have barcodes and the employees in the pro services check out said they couldnt look up the code, lazy, and we had to go back to the stack only to find that none of the stack had codes. Employees were clueless on item look up and not helpful when we had to go for help. Quick check out employees were clowning had more interest in chatting than helping. Last straw was when my husband asked about his military discount. They dont honor retired military or anyone without an active ID on hand. Even if you have gone through the DMV for a seal on your license for verification... like Lowes or any other local lumber/hardware store.

Awesome place and love that they close at 10pm unlike the other one in Savannah that closes at 9pm

Im always able to find what I need for my home and gardening needs. The staff is both friendly and helpful.

Things in the store are not stocked well. But other things are, it is hard to get somethings. .

If your like me and live in home depot youll agree when I say nice but you cant find anything 😂😂. The store is huge and the help is scarece but when you do find someone to help you find a friend. Very cool staff and will help you in or out of their department.

This store is brutal for customer service. Whatever you do, dont call them. They hang up on you, or put you on hold which then hangs up. Ive called 10 times and never actually gotten through to someone helpful. Every 4-5 times you get a human who transfers you (which goes on hold, then hangs up after a short bit).I still have an issue which hasnt been resolved but now I have to go into the store to get it solved. Would try to buy from either Lowes or another nearby Home Depot if you ever expect needing help (we had an issue with appliances).

Theres good associates, and bad here. Theres nothing special about this location. Ill keep coming here until a hipster open a hardware boutique nearby, I guess.

Has everything I need to do home-improvement work. Great place to rent tools, get paint, and materials.

This location is always PACKED and parking can be a bit of a nightmare depending on which side of the parking lot you’re coming from. I love the garden department, it’s big and always pretty quiet. The painting department usually has a super long line that I can’t see myself standing in.

Quick service and garden staff was especially helpful.

It doesnt designate what home Depot Im supposed to be reviewing

Always pleasant and helpful customer service. My favorite store in Savannah to shop at.

Good service in picking up item to install for an owner. They took care of am issue promptly! It is why I bleed orange!

Workers were too busy answering a phone to help customers

Home Depot on Victory Dr. is a great store when it comes to having very helpful employees, being clean and organized, and they always have what I need. So my 2 star rating is not for those things. My 2 star rating is for the fact that although they do require masks in their store, they make no effort to enforce it. This has shown to be the case in the last few times Ive been there. And I dont mean just 1 or 2 customers. Its a very busy store, but for someone who has lost a family member to Covid, I find their inattention to this matter inexcusable. They even have employees placed at the door entrances allowing people to walk in maskless, which was the customer walking ahead of me today. Every business has had enough time to handle this matter better by now. No more excuses.

Found both items I went for. Very helpful team member

Every can of spray paint that I purchase from this location will not work and employees will not let me return any of them.

If I could give zero stars I would. I have been waiting over a month to get a refund from where I was charged twice at this store. I placed an online order on 9.30.20 where I paid in fully for the product. When I sent my employee went to pick up the order they were told that the product has yet to be paid for and we were forced to pay yet again $560. Even after this store admits that the second funds were taken in error I am still to this day waiting for a refund. No one know what is going on and I have been getting the run around for this past month. This should never have happened and I have gotten little to no communication.

This is one of the busiest Home Depot Ive ever seen okay service people however the ladies upfront were very pleasant

The parking lot is a fiasco with beggars and people not paying attention and such. The store itself is fine, and the employees are helpful and courteous.

Great for appliances, good priced

I found what I was looking for...great store,

Great prices on masks and gloves pack. Great laundry soap prices too. Plants were very slim pickings.

Get it together, understaffed. Employees standing around . While customers waiting for ever for someone to help .

They have all kinds of tools. but very bad customer service. the workers dont want to help you with anything.

Well I have to start by saying my wife and I went to Home Depot to buy a new door handle and lock for my in-laws. So we found what we wanted and needed to get the lock keyed to the old keys. So here comes Jack he only works the weekends and he the man to get the job done So while we were sitting there and he was doing the keying tried to blow the dust off of the key lock 3 times through his mask and each time after he tried to blow it off and it did not work he then would wipe it all and look to see if anyone saw him on the 3rd try I said to him you are not going to blow that off through that mask at that time Jack my wife and I just lost it we all started laughing so hard that we started to cry and I know that half the store had to hear us laughing it had to be one of my best shopping experiences in Home Depot. People like Jack is what makes shopping fun again and I am grateful that my wife and I met him thank you.

I usually find what I need. Customer service is not always on point. Employees walk right past you all the time, they actually hurry past you.

They have great jute area rugs online. Ive purchased 3 so far.

Loved it all the products in the experience is great but the ordering time could be a little less

Sure you can never find anyone to help answer a question half the time but looking is half the fun of shopping.

Its easy in and out.The service dept. Is very helpful w returns and special orders.The cashiers could follow up with the sanitary after a guest finished a lot better.

Its home depot. Nothing more, nothing less. Very helpful staff.

Excellent service. The staff in the paint department are the best and were very helpful.

Great staff and store

Ellen from Lawn and Garden told me she doesn’t know the combination to the Mikwaukee tool shelf on aisle 10 and she was trying to escort someone to the front and had gotten pulled into helping someone else on this aisle. Understandable. We all know HD customer service is pretty non existent. We go for convenience. The one star comes from the throwing hands up in the air, condescending to call someone which she never did, and really rude way she spoke to me as if I know her scope of influence and access at HD. I hated that I was spending almost $500 on Milwaukee tools and would have gone elsewhere but I had a pressing job and well- convenience. Go with Lowes. I live much closer to this HD but the service actually exists Lowes on Abercorn Extension. And Ellen- keep you word. And if we are a bother- maybe think about a career change. Im in the building business but I wont go back. Convenient or not.

Great store to get hardware items to build and repair just about anything.

Service was very slow, to get a price understaffed in appliances

Excellent selection, options for delivery or pickup in store. Help can be a little hard to find at times.

Love this store 🏪

Terrific service during the week in the plumbing department and the person in charge of the keys.

Went to return a broken coil burner was in and out in no time

I wish they carried Bosch cordless tools

Nasty . lazy enployees and managers .replace them all. get real pros.

The female employee at HomeDepot Abercorn looked at my tile sample, whisked around the aisle, blabbed some nonsense & left me standing there while she went to another customer

Always enjoy visit

Wow what a great store and the service was amazing. Thank you Tim for your knowledge and help.

The staff at this store are always very helpful and eager to assist.

Lady on the phone was instantly unhelpful and wanted me to come into the store to revive help. Even after I told her I was in Raleigh, NC. Poor customer service

I feel like I’m risking my family’s health when I go pick up my supplies. Hard to understand why there are so many COVID signs yet people are shopping without a mask. These people should be ashamed of themselves. And why doesn’t Home Depot care about their customers?

PERFECT - ordered online, picked up curbside. Ebony brought out our Christmas decorations and was polite and even laughing at the kids horrible jokes. Easy peasy, especially considering its black Friday.

Quick n easy

Leatrise, Nancy, Logan, and David provides exception and OUTSTANDING customer service for a large amount of online orders we had placed. They handled all of our orders very quickly, worked together wonderfully to make sure everything for each order was properly fulfilled, and assisted with loading everything into the truck. These 4 deserved to be recognized.

Convenient, staff is really helpful.

The customer service folks were awesome. Helped me with order information took me to verify the items had arrived, notice some items not in order took me to isle where items. Once they saw items where in stock called to get them moved to my order. Awesome customer service!

The shopping and purchasing experience is always a pleasure at Home Depot. I go sometimes just to look around then remember something that I need to buy. Associates are always helpful and courteous no matter the store location.

Fast, found everything and an employee cut my shelving down to the perfect size. One even helped me through the self check out.

Good inventory and friendly, helpful staff at Customer Service. However, I cant give 5 stars to any store with self checkout only. Hire some staff and stop using Covid as an excuse!

They had what I went for and the employees were fairly knowledgeable and quite friendly

Buy a tool get stuff free from certain manf. Always have everything were looking for!

Still trying to figure out when I got hired

All of your home needs in one place

Everything i need when it comes to home improvement. Friendly staff.

Nobody care about the costomer ....welcome...

Only buy here because its a long drive to Lowes, always have to argue to get a veterans discount and clerks are not very knowledgeable.

Worst customer service I have ever seen

Parking lot is a traffic jam if its daylight, but I blame half of it on Target nextdoor.

Excellent, great serviceHad everything that I wanted

I spend way too much money here but they almost always have what I need.

Nobody to help customer its real expensive now

Almost all of my supply needs are handled at the Victory store. I know almost all the long-term associates by first name. Our favorite activity is the Saturday childrens workshops. They have terrific activities perfect for hand/eye coordination exercises. The kids learn how to use basic hand tools and spend time with their parents. Friendly young associates who know the kids by name help manage the the workshop.

One of the best home depots in Savannah very helpful and great customer service