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Collision Service Center
924 Morse Ave, Schaumburg, IL 60193, United States
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Collision Service Center
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He
Review №1

This place have very knowledgeable people. They take you step by step on the process and keeps you informed while fixing your truck. Cant even tell that my truck was ever in an accident.

Je
Review №2

Big thanks to CSC they did a wonderful job on my car. They have such an amazing team super friendly. They kept me updated every step of the way and they explained what work was going to be done to the car. Definitely recommend CSC fantastic work is done there. Thank you!!!

AA
Review №3

Despite “the end of the world” pandemic going on, I felt safe using SCS because of all the extra sanitizing procedures they use to thoroughly clean my car and disinfect it.The body work is flawless. The paint looks completely original. It’s was very damaged, I am sure they had to cut off a good portion of the quarter panel. Looks like the day I got it.Aurora, who works in the office, was sharp as a tack and doesn’t waste time getting you all the information you need as quickly and pleasantly as possible. She is ready to go the extra mile to help you.The owner was very nice and aptly proud of the work they did. I would definitely recommend Ernie and his crew to fix all your cars body needs.

Ma
Review №4

Some jerk put a dent in my new car and my insurance agent recommended this place.Amazing service, care and my car looks terrific!If you have an issue, this is THE place to go!

Be
Review №5

My car was involved in an accident while I was at work; my parked car was rear ended 😑. It was such a bad day and this accident just made everything worse. Ernie and his guys made everything easy and stress free for me!! Everything went according to schedule and I was informed of every step in the repair process, and they even arranged to have my oil changed!! I cannot recommend this company enough! My car looks brand new and I could not be more happy with the work here! If you need great repair service in a friendly and professional environment this is the place!’ Thanks guys again for everything 😊

Je
Review №6

They were friendly and kept me informed as the car was going through different phases of being repaired. I also chose them because they noticed small details that another shop didn’t. I could tell they really cared about quality.

Fr
Review №7

Great experience and excellent communication. Ernie and Aurora are the best! The team that worked on my car did an amazing job. Quarter panel dent repair and paint were flawless. Car looks brand new. Highly recommend!

Ma
Review №8

These guys are great! Fixed my body work and finished a day early! Highly Recommend.

Pa
Review №9

Ernie and his team are the best. I was sent to Ernie after the Ford dealer attempted to and failed to fix my f150 tailgate. Ernie treated me with respect and kindness even though my problem was dropped into his lap by Ford. HIs team repaired, aligned, and painted my tailgate. Do not hesitate to call Collision Service Center for any of your vehicle repair needs. Thanks Ernie!

Sc
Review №10

This was just a quick little job to start customizing my new truck, but as always Ernie and his team did a great job. I will continue to bring my business back for the professionalism, great work, and great team at Collision Service Center!

ne
Review №11

The employees are amazing here, the service, wonderful.

De
Review №12

Came here because someone had crashed into my car. When I got there, Ernesto took very good care of me. He explained everything that was going to happen and estimated how long it would take for my vehicle to be ready. They updated me often and I was able to get my vehicle a week before they told me it would be done. I was amazed and completely satisfied with the outcome

Ni
Review №13

I was Directed here through my insurance after I was involved in a rear end collision. Just last week I was there getting a full estimate on the damages caused to my vehicle. I brought my car in for repairs this Monday and Just got it back today on Friday. This place is fast, efficient, and provides your car with a good quality service. Alex and Ernie were two of the guys that worked on my vehicle and had it looking new again. Alex kept in constant contact with me throughout the week giving me progress updates on my car which was helpful. Between the receptionist and the body shop workers, their customer service and craftsmanship is topnotch.

Ih
Review №14

Very nice place - super friendly and professional. Facility and the shop are clean and well organized.

St
Review №15

They finished just about a week ahead of schedule which was very convenient for me. They pay great attention to detail, even fixed up and polished things that were not related to the crash. It was a very nice surprise! It made picking up my car feel like I was getting it fresh off the lot at Toyota! Very impressed with how they handled my car and with the condition it was returned to me! Definitely would recommend to anyone need work on their car.

Ma
Review №16

My car looks better than it did before the accident!Great service, I am glad I found a place that the insurance company would pay. This shop is filled with true perfectionists. I wasnt satisfied with a few things when I got my car back (im a perfectionist too) and they willingly fixed them to my standard. Ernie and the girls up front are a pleasure to do business with. I will definitely be coming back if I ever need body work done again.

Cr
Review №17

I have never had a company go above and beyond like Collision Service Center did. They made a terrible experience not so terrible. They kept me informed at all times and my car was ready earlier than they promised. My car looks brand new now! Every single person I encountered was knowledgeable and just so easy to work with.

Jo
Review №18

Excellent service, the staff is super friendly, attentive, there was always communication during the repair of the car and the car was perfect, like new.

Na
Review №19

I’ve used csc multiple times and they have done fantastic work every time. The front office staff are very friendly and welcoming and do a great job explaining everything that needs to be done. They also work with insurance for you and even arrange for the rental car company to pick you up. The work itself is top notch and they have always gone above and beyond for me. I recommend them to anyone who needs work done.

Ca
Review №20

I was involved in 3 different car accidents and they took care of me each time. They all go out of their way to help and make the process as easy as possible. I can not say enough good things about this shop, thank you to Alex and Aurora for all of their help these two are simply amazing people!

Me
Review №21

I got into a car accident (rear ended) at the end of October. Two weeks after I got stuff fixed on my car! Talk about bad luck... My brother recommended to Collision Service Center and they really helped me out so I could keep my car! They did an amazing job and I swear my car looks brand new. It took a month to fix but it was so worth it!!! Thank you guys so much for all you did!

Mi
Review №22

Very friendly and nice when doing estimate and scheduling. Havent done the repair yet, but made feel I went to right place. UPDATE- After repair was finished I cannot see any hint of damage. The repair seems perfect. I hope to not get hit again, but if I do, I know where Im going to get it fixed.

Al
Review №23

This is the best service center to have your car repaired after a fender bender! The staff is friendly and considerate and they treat you like family. From repair to setting up a rental car, they are top notch. Excellent work. Highly recommended ⭐️⭐️⭐️⭐️⭐️

Am
Review №24

I was told that my SUV would be ready within a week. Dropped it off on Monday and had it back on Friday. They do quick and quality service and the staff is very friendly and helpful.

sa
Review №25

Very professional quality of work. Very pleased with the whole experience. Its a smaller bodyshop, just wish they had more room to keep cars inside, thats just me being very picky but if youre in an accident you cant go wrong with this place.

An
Review №26

Really awesome place. They did the work on my car extremely quick and the work done looks amazing. Real friendly people. Good prices would recommend!

Ni
Review №27

Accompanied a Friend to pick up her repaired car. CSC was kind and courteous offering my Friend and libations while we waited. Great customer service.

Sa
Review №28

This team at Collision service center was amazing. Quality pictures, easy explanations, and a blast to work and conversate with. I would most certainly go back to Ernie and the crew for any repair needs resulting in a collision or otherwise. I wish them well and I am so happy to get my car back looking spectacular.

Lo
Review №29

Excellent customer service. Great work. Fantastic communication. Would highly recommend!

Ro
Review №30

It was an outstanding experience! They took care of everything, no surprises, and the car looks great! They cleaned the car inside and out! I don’t think it ever looked this good! I’m definitely leaving them on my contact list!!!

Mi
Review №31

Aurora, Alex and the entire team here were absolutely wonderful to work with when I was hit by another driver and needed repair work done on the passenger side of my Jeep. They took care of making my rental car reservation with my insurer and had the rental delivered when I dropped my car off (so easy!), they kept in constant contact with me regarding the status of the estimates and repair work being done and they even took my concerns with the repair work to heart and followed through on fixing some things how I asked them to be fixed. What impressed me the most, however, was the fact that they really touched up a large scratch/chipping in the body panel of my car (that was unrelated to the accident but near some of the accident damage, mind you) without me even asking! And it looks 10x better than before!All in all, the quality of their work was very well done and they were great with both professionalism and communication. Though I hope I never get into an accident again, if I do I would certainly have the repair work done here. The Jeep looks great - A+!!

Co
Review №32

They did an amazing job on my car! it came back looking brand new. I had my rear bumper repaired and they kept me updated throughout the process. They were all great to work with and I would recommend this shop to anyone!

Do
Review №33

Great customer service, kept me up to speed at every step of the repair and did a great job with my car repair.

S
Review №34

This place ROCKS! Top notch customer service from the first phone call inquiry to picking up my finished product. I was in a wreck. I unfortunately hit a coyote and damaged my front end and radiator condenser. The estimated time and cost was pretty much on target. In fact they finished my car ahead of time and not at the expense of quality. It looked as though the accident never happened. This is a family owned business. Aurora and Eugene are fabulous and I couldnt be happier.

Al
Review №35

Hi everyone this Place is Tip Top number 1 in Chicagoland, from the moment u dial there number to get your Car fixed until u get the Call back on the promised time and day. Staff and Owners are very professional and the guys who fix the cars they know what they doin 100% it doesnt matter European or American cars I highly recommend this Place.

Je
Review №36

Collision Service Center turned my unfortunate experience of hitting a deer and made the whole process of getting repairs taken care of and dealing with insurance as painless as possible! The work performed was flawless! The staff is incredibly friendly and helpful with keeping you updated on what is going on with repairs. Will be highly recommending Collision Service Center to everyone for their future repairs!

An
Review №37

Having an accident is never fun... having to deal with claims and body shops usually sucks. But I’m so glad I was referred to this body shop! They made the entire process easy and smooth while providing great customer service and top quality work. And it’s family owned on top of that- support small local businesses instead of huge corporations! Thanks for the help Ernie, Aurora, and team! You guys are awesome!

Da
Review №38

My car was done earlier than I expected it to be. Top notch quality repair on my rear bumper. Excellent hospitality and service! Staff is amazing and are the best at what they do!

La
Review №39

Recently I had my car repaired at this facility. The customer service was excellent. The work done was wonderful. They treated me with respect and they were very detailed about letting me the work involved. They finished the work in a timely manner. They went above and beyond as well. My battery was due fue replacement without my knowing and so that I would not get stranded they charged it to get me by so i can purchase one. I would definitely go back for any other work. Hopefully it will never be needed but they were wonderful and I am very grateful.

Ap
Review №40

They were soooooo great! Very efficient, kind, professional and my car looks brand new! Highly recommend this awesome company!

Ro
Review №41

This place is truly amazing! The people in the office (Aurora,Nancy) are great people. They helped set everthing up from rental to getting the vehicle repaired and back to me . They were very transparent and helped explain and set and understand the expectations.The repair team was great as well you cant even tell the damage occured! Blending of the paint is amazing! I was really concerned about this as my 2011 Ford Fusion has only 11,000 miles on it. I explained to (Ernie) he told not to worry about anything he will take care of it as if it was his own. This shop did just that! Thanks Guys you are amazing !HIGHLY RECOMMEND THESE GUYS !!!!

wh
Review №42

Not only does the team at Collision Service Center do the best work I have ever seen done by any auto body repair shop, but their customer service is the best I have ever experienced by anyone in the industry. They will make your car look brand new again in a shockingly short amount of time. Ernie, Aurora, Nancy, and their whole team treated me like family, and made the entire experience easy. They set up everything with the insurance and rental car companies, gave me daily updates on the progress of the repair, and made my car better than new. I recommend them to every person I know that has a car in need of repairs. They are kind, enthusiastic professionals that will go above and beyond for every single person that walks through their doors. Five stars.

Sh
Review №43

Great job working in my car after a rear ended accident. Would highly recommend.

To
Review №44

I chose this company after I read all the review.Im glad that I had picked this company. The whole process was good in timely manner and my car now looks just like a brand new.Great job and simply 5 stars !

Pa
Review №45

Thank you to Aurora, Nancy and Ernie for your FIVE STAR service! You guys did a great job on my car and are really pros at Customer Service.Many Thanks,Paul Fisher

An
Review №46

I took my Chevy Equinox to Collision Service Center and they exceeded my expectations on the repairs. Aurora and Ernie thrive on their great and professional customer service, they took great care of my truck, I couldnt be happier. I highly recommend them!

Ch
Review №47

After our accident, the insurance company referred us to the Collusion Center of Schaumburg and I was AMAZED how polite, concerned and prompted they were about our case. When a customer with an expensive car pulled in, the owner was asked to wait as they were helping me, instead of asking me to wait for the new customer. Amazed at their service and professionalism- my 4 door was just as important as the expensive car! I highly recommend this company to everyone who needs auto work done!!

Sa
Review №48

This is my very first post via Google Review, and that pretty much says a lot about Collision Service Center! It was a seamless process. Aurora was always responsive to my text messages and Ernie; the owner rest assured me that our car would be taken care of. Super friendly and professional. I highly recommend Collision Service Center!!

An
Review №49

I actually chose Collision Service Center to service my vehicle due to the online reviews. The reviews didnt lie! Great customer service! They were on top of everything from the beginning! Service was fast! They kept me informed every step of the way! And my trucked turn out great! Thank you all so much!!👍🏽👍🏽

Da
Review №50

I took my 2018 Subaru Forester here for hail damage repair. Collision Service Center did a wonderful job. They finished quicker than their initial estimate and it looks like the day I bought the vehicle. All employees are extremely friendly and provided many updates throughout the process. I had a get my hood replaced and the paint job matches exactly to my existing body panels. Thank you CSC! I am beyond satisfied and would highly recommend!

Ja
Review №51

They take care of customers like their own. They call you and let you know the progress of your car repair. Also my car was ready a few days before the estimated day and they did an excellent job. Their work comes with life-time warranty also. I was so moved by how they take care of customers and how professionally they do their job. I highly recommend this place to anyone.

Ky
Review №52

Everyone here was extremely nice from the very beginning. I received multiple updates throughout the process, my rental was handled, and my safety was a top priority.

Ga
Review №53

I got rear ended and Collision Service Center fixed my car and made it look even better than before :) they even had cleaned both the inside and outside of my car- it was a great surprise addition to having a fixed car!

Ph
Review №54

Very professional and friendly staff. Updates are provided for every event and the job was delivered as promised on time.

M
Review №55

I highly recommend this body shop! I was rear ended and took my Land Rover to be fixed. The entire staff was amazing and the body work on my Land Rover looks amazing. Thank you all again!

Br
Review №56

I took my car here to have the damaged estimated and repaired after a bad collision. Unfortunately they were unable to fit me into their schedule right away as they are currently very busy and my car needs A LOT of work done. But their friendly and courteous staff took the time to explain the damage to me and answered all my questions before I left for a different body shop to get an official estimate done. They seemed like very trustworthy folks. I wish I’d had the option to leave my car with them, but it’s very urgent that I get these repairs done right away. I certainly don’t hold it against them that they are too busy to tackle such a massive project at the moment. I’m hoping I won’t be in need of a body shop again anytime soon, but if for some reason I do, I’ll be stopping back at Collision Service Center before anywhere else.

Ro
Review №57

Very professional staff! Got my vehicle in a timely manner! Highly recommended.

Mi
Review №58

They did a great job on the body work, they kept me up to date on every move they made on the car. They are very easy to work with and are very willing to go the extra mile. Would definitely recommend CSC for any body work repairs!!

La
Review №59

I was in my first accident and took my car to Collision Service Center. I can not say enough wonderful things! They not only made this stressful experience easy but they gave me updates throughout the whole process. Their customer service is unbelievable and my car looks amazing! I feel like I have a brand new car! Thank you CSC, I would highly recommend this business for any and all auto body needs.

Ma
Review №60

Very nice family people, quality service and fast. They were helpful and were very good at customer service. I recommend going here. The car looks great. If you need car repairs go here!

Sa
Review №61

I was rear ended in January and got an estimate for my rear bumper and parking sensor damage from the other persons insurance carrier through Collision Service Center of Schaumburg. I am very happy with the service I received here. The rep, Aurora, was very professional, pleasant and helpful. She kept me up to date with the progress on my car and made sure I had the best service possible. The work done on my bumper including the paint job is awesome. I met some of the crew members there when I picked up my car and they were all so nice and helpful. I highly recommend this collision center to everyone. Thanks so much!

Mi
Review №62

A complete 360 from the shop that it used for o be. These new owners are great!! Very friendly and focused on getting my car back in shape correctly and quickly. God forbid i have anymore accidents in the future but if I do I know where to go!!! Thank you Ernie & Aurora

Ma
Review №63

Collision Service Center is the best place in the area to get work done on your car. I was involved in a head on accident in my brand new Honda Accord Sport in October. I called and spoke to Aurora who walked me through the process. They even scheduled to have my car picked up from my lot at work from a tow company. Customer Service was excellent as well as the work that was done on my car. They made sure that i was satisfied and for that I would recommend them to anyone.

Ca
Review №64

I cannot say enough about this company. They went above and beyond to repair my car considering the small amount that was issued by the insurance company that was involved. I highly recommend using CSC for any body work. The staff is very honest and dependable. My car turned out beautifully and I thank you again.

10
Review №65

Got rear ended by some idiot and their insurance sent me here. Was a bit hesitant at first, but after meeting with Aurora the office manager (shes amazing btw) my concerns were quickly put to ease. Outstanding communication and customer service. My car was completed a day ahead of schedule. Quality work by good, honest people.

Fr
Review №66

Super friendly, very fair and quick. The staff is amazing. I wouldnt take my car anywhere else.

St
Review №67

Quality work and prompt service. Car was ready when promised and excellent communication from the office. I highly recommend. Support your local businesses as CSC is a great one. Thank you Ernie and staff!

Iv
Review №68

Late July someone in my work parking lot side swiped the side of my new car, and left no information.State Farm recommended me to a few places, so I chose Collision Service Center, and Iso glad I did. Aurora, the office manager is the first person I spoke with after my assessment, and she was amazing! Then I met Ernie, the owner, and he assured me that my car will look like new again. He was right! It looks perfect!I will always come here for any type of body work and would HIGHLY recommend Collision Service Center to anyone who needs this type of service.

Mi
Review №69

I Brought my daughters car in for repairs. They did a great job. Staff was very helpful. Everything went smoothly. I would strongly recommended this company.

Va
Review №70

I chose CSC based on the reviews. I went in and spoke with Aurora and Nancy and they were both very helpful and made me feel comfortable after they explained the process of getting my Acura fixed. You can tell that they really cared about my car and reassured me that it would be flawless when I picked it up. They take pride in their work and for good reason. I picked up my car and it was like brand new! I highly recommend them! Im so happy and will refer everyone to them without hesitation.

Ja
Review №71

Great body work! Finished within my time frame. Suggested ways to save money.

Ch
Review №72

Family Owned... Respectable, Helpful, & Courteous Service! All for their Customer!I was treated like part of their family & my car looks Great!! Thank You...

Ti
Review №73

Terrific service on my 2008 Tahoe. Communicated every step of the way as repairs were being completed. Finished when promised. Highly recommend.

Be
Review №74

I was backed into and tried this place out based on the reviews that I read online. I have to admit that I was initially unhappy with a couple of bits of the body work. They were minor issues that most people likely would not have noticed, but I apparently have a keen eye for minor imperfections. Rather than try to fight me on what I viewed as wrong with the car, the team there was highly responsive in making sure that everything was exactly to my liking, and then some.On top of all of this, I was impressed by the low quoted price of their service. Since my car was hit by someone elses, I did not have to pay it, but it was good to know that they have reasonable rates as well.I hope to never again need to go to a body shop, but if I do, I know that these guys will take the best care of my car that is possible.

An
Review №75

Wonderful experience with Collision Service Center! This was our second time using the shop. My husband had a door repaired after being hit and I had hail damage on my brand new car. They make the entire process easy from the claim to delivering a freshly washed car! They will arrange a rental if needed and provide updates on the work as it goes thru the repair process. They work dilegently to get your car back in your hands at the estimated time they promised. The whole team is phenominal and so friendly. Being a family business, you can tell they really have pride in their work and making sure you walk out happy.

Ro
Review №76

I consider myself a saavy shopper, I have no choice but to shop around for the best price to match the quality service. As usual, I did my homework. CSC gave me the best pricing for my bumper repair and replacement hood. I got a great price for a quality repair and to top it off, the service was excellent. Everyone that I came in contact with, from front desk, quote and actual service employee were all wonderful. I left feeling like I had a new car and I was extremely happy. I’ll be back. Thanks again!

St
Review №77

I was rear ended in October and the guy had terrible insurance and this was the only place that would take his insurance. This made me a little nervous, only because I had no other options and there were no reviews on google. Everyone there was extremely friendly, available for questions, fought with the insurance company for me, and did everything in their power to help me. The work they did was amazing as well. My bumper looked better than ever! The paint job was flawless! HIGHLY RECOMMEND!

je
Review №78

My car came out great! My brand new car was hit a week after I bought it. I thought the color would of been tricky to match but CSC left my car brand new again. I definitely recommend them!!!

Ja
Review №79

From the initial consultation to the final moments before driving off with my car fixed, the experience was outstanding. Initially, I met with Nancy to go over the damage to my car. She was thorough in her process including explaining what would be involved, what to expect from the work required down to the insurance companys involvement all the way down to the car rental process. After getting the green light from my insurance company, I received confirmation from CSC scheduling my drop-off date and time. They also set the expectations for the length of time needed for repair as well as the car loaner pickup, drop-off process. Throughout the entire process, I received several calls from Nancy, Tina, and Aurora. They provided status updates and again set proper expectations. I was given a recommendation to take my car to CSC and I will gladly pay it forward. Really, really appreciate the flexibility during checkout that was shown to me. It made the entire situation that much more impactful from a positive perspective. Thanks again, to everyone at CSC.

ge
Review №80

The body work done on my vehicle was superb but it did not hold a candle to the customer service I received from the entire staff at CSC. I cannot remember the last time I was treated so well. True professionals. Thanks all!

Da
Review №81

Excellent job and wonderful people to work with. Highly recommend them!

HL
Review №82

CSC did a great job on my 2013 Malibu. I would recommend them for any and all auto body work. I had rear passenger door damage with little dings, niks and scratches all around and they fixed everything. Now my 5 year old car looks as good as it did the day I purchased it. Show room floor clean!

Jo
Review №83

Very efficient and friendly.

Is
Review №84

Exelent shop

Vi
Review №85

I have been taking my truck here and always happy with the service. I would highly recommend this business to anyone.

No
Review №86

Excelkent services

Jo
Review №87

These guys made the tonneau cover on my truck look like new. I had a spot about 2 feet in diameter that had the clearcoat/paint peeling off. I had a different shop verbally agree to do the work after seeing photos but then backed out once they actually saw the spot in person. CSC took my truck without hesitation and made the tonneau look like new.

Jo
Review №88

Good people and good work.

Si
Review №89

Aurora and xose took a great care of my BMW x6. Great customer service!!! Highly recommend!!!!

Da
Review №90

The entire process of getting my car repaired was excellent.

Sc
Review №91

What a great group of people that are concerned about you and your family.

Ro
Review №92

Excellent and fast service!!!

Ju
Review №93

The repair was flawles!!!! The staff is friendly!!!! I would definitely recomend this place! Thank you for a job well done on my 2012 dodge durago R/TI LOVE IT!!!

la
Review №94

I like the job Ernie did on my car. He was a great help and very kind.

Ra
Review №95

The best staff and service!!

La
Review №96

Great people beautiful work

ma
Review №97

Helpful and accommodating staff. Very good experience.

Lu
Review №98

Wait to long

Ed
Review №99

Excellent attention and support from all the staff. Thanks

Do
Review №100

An excellent place and customer service with guaranteed work

Information
47 Photos
100 Comments
4.9 Rating
  • Address:924 Morse Ave, Schaumburg, IL 60193, United States
  • Site:http://collisionservicecenter.com/
  • Phone:+1 847-895-1776
Categories
  • Auto body shop
  • Auto repair shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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