Shane is great! He was informative and upfront about everything. Ive had my car a year and this was the first time Ive had to bring it in for service. Im extremely particular about my car, and was pretty nervous about bringing it in. Shane made me feel like everything was in good hands there. I feel much better about my next visit, just hope its not too soon.

I worked with Jose and it was the easiest and fastest experience I’ve had buying a car. They were all super friendly and professional. Jose was honest, patient and very understanding of my situation… he was not pushy at all; which ultimately was what made me feel they were trustworthy and like they deserved my business. I was so impressed by Jose and the rest of the team going above and beyond to have my truck ready and loaded for the road when I picked it up. Thank you so much for everything and I will definitely come back here for my next vehicle purchase!!

First of all, despite signs all over in the dealership, only about 50% of the people were wearing masks. Thats employees and customers. Then I feel we got Chevy quality service in a Cadillac dealer. Not impressed.Update: I tried to respond with details to the provided email but it came back undeliverable. So I went on the website and got in a chat with someone who had no idea what the proper email is.

We had a great experience again with Grant at Patrick Cadillac. Our new XT5 is the perfect car for us and our experience at Patrick Cadillac could not have been better. The car is great - as anyone would expect with a Cadillac, but the service and professionalism from Grant surpassed even our high expectations!

Grant was very personable, honest and patient throughout the process of buying a new car but surprisingly the experience was painless. I would definitely buy from Grant at Patrick Cadillac again

If I could rate this place lower I would! This review has been a long time coming. I bought vehicle from them back in February. Coming from WI I has extremely thoroughly before even heading down there. Deal was done before we hit the road. In fact I couldve had the check in hand from my bank. The finance manager called and asked for the opportunity to beat the rate.. she did. That was the only thing good. The sales rep I had was knew and had no clue what he was doing. We waited for over 5 hours though was told everything is ready. If it wasnt for me saying I need to be on road back home for my daughter with in 20 minutes or Im leaving, it wouldve took another 2 hours. There was a lock on the tow hitch they didnt have the key for and was told they would remove it... that didnt happen! My plates were supposed to be customized....that didnt happen. Any time you try to speak to someone... you cant. Now trying to get new tires and find out there was a key that I should have and dont. Worst experience ever

Edit againPatrick Cadillac went ahead and reimbursed me half of the repair costEdit.It has been just under 2 weeks since i purchased this 2012 GMC Acadia, the check engine light started to flash and drive very bad. I took car to a local mechanic and they advised there are multiple issues detected engine misfire, airbag restraint codes, windows not programed. After calling the dealer i was told there is nothing they will do and its not their problem. when i went into the dealer i spoke with Joseph he made it seem like they would take car of the issues but after getting the call back from Jose the used car manager i was told there was nothing they could do.I purchased a used GMC Acadia Denali from Patrick Cadillac. When i called to see if the Vehicle was still avail they were more than helpful. I gave them the Payment i wanted and they advised they could make it happen. When I arrived at my set appointment they had the car pulled up and shining clean. MIKE VILCHIK came out to greet me. right off the bat he was pushy and seemed very rude. he rushed me to take the car out for a test drive while i was looking over the car. when we went on a test drive i had made a comment about the brakes he told me its not a nice car and this is normal. He made me feel like i was less important because i was not buying a Cadillac. After the test drive he gave me the total payment amount and it was way way over what i told them i wanted my payments to be. His answer was sorry you have bad credit. I then asked to speak to Joseph Marchi. I told him i had my own financing and that i did not need them to run my credit. Joseph completely turned things around. He was able to confirm my pre-approved financing got me a new sales rep. Jose Olvera was amazing extremely helpful. After i purchased the car Jose followed me over to a rental place to return my rental and gave me a ride back to the dealer. Above and beyond service. I love my new car. Thanks again Patrick Cadillac.

ABSOLUTE BEST CAR BUYING EXPERIENCE EVER! Steve took care of every detail and made it so convenient to work around our busy schedules. He provided the absolute best customer experience I have ever had. And, our new escalade was worth the wait! wont buy a car from anywhere else!

Excellent experience purchasing my SUV from Patrick Cadillac. Our salesman Mike was very kind and informative. The finance manager was extremely up front, gracious, and friendly. We love our new Cadillac XT5. Very smooth riding vehicle. Definitely a great price. Our closer Derrick was such a nice man. He went over all aspects of our contract and made sure we were okay with the entire process. Over all just a really nice dealership. I would highly recommend purchasing from the Schaumburg location. It was truly painless.

I worked with Jose and Alvaro Guzman to trade in my Nissan for Mercedes. The experience was good. They really worked with me to find the right car and a price I was comfortable paying. They were very transparent and gave me a great deal for my trade. Everyone there was so nice and welcoming. I recommend this place to anyone looking for a new car.

I dont understand how Cadillac sells a maintenance package and a tire replacement package and Patrick Cadillac tries to get more money out of you for those services. Might be time to switch car manufacturers.

This by far the best car buying experience weve had by far go see Phoenix

My Sales Advisor, Alvero is the BEST! He is personable, well informed and patient. He went over everything from paperwork to details of my new car-WHICH I LOVE!!! I cant complain about the finance part even though I would like too, but it was painless and to the point. When buying a car, this is the type of experience you want. To feel in control and leave happy!

Bought a used car for my daughter from here back in March 2021. They needed a $500 deposit to hold it for 24 hrs. So I paid it with the understanding it would come back to me after they auctioned off her trade-in, which was worth more than $500 as it ran/drove fine. Nonetheless, after several months of calls/emails, they are flaking on honoring their commitment to their customers, at least me.It’s frustrating that this is how they do business, by promising and not delivering on such a promise.

I had the best experience!! This is the 4th car that I bought and never received the best customer service that I received at Patrick’s. I wanna thank Jose Olvera, best customer service ever very professional and honest, took his time to find me the best deal and to find what I really wanted. Thank you Jose. Also wanna thank the general manager Jose Gonzalez, thank you for closing the deal, very professional and very thoughtful. Thank you Derek the finance and looking out for us. On giving us the best rate. Very patient and professional. You should definitely come here it’s one of the best.

Thanks to Ed for getting us into a beautiful pre owned Cadillac! A very pleasant car buying experience. Great information without being pushyIf you are in the market- talk to Ed!!

Great customer service! Jose was very patient with me and very friendly. The facility was clean and well kept. I was able to purchase a vehicle and they held it for me until I arrived in town.

Great car buying experience. Very good and supportive staff.Jose has helped throughout the process and made car buying seem less.

When negotiating over the phone with the used sales department and was having a pleasant conversation with one of the sales associates about trading in my vehicle for another, JOSE rudely interrupts the conversation without even announcing hes listening in, and says, if youre not interested, Im not interested in selling you the car, then continues to try and berate me. What a joke this guy JOSE is for being the used car sales manager of 21 years... he claims. Looks like by reading other reviews, JOSE is obviously a problem and yet they let him continue to sell cars. STAY AWAY from JOSE GONZALEZ.

Cant say anything but had a great experience at Patrick Cadillac. Mike Vilchik our sales person was very personable and so helpful finding us the exact car we were looking for. Steve the sales mgr. and Derrek in finance couldnt have been nicer and a real pleasure to deal with. My wife and I left the dealership feeling great in our XT5.The real WOW came when our sales person Mike called us the next day saying he had mats for us as promised along with a few other accessories for the XT5. Everyone went above and beyond our expectations. Thanks to all..............

On March 16, 2021, I brought my car in for a routine Oil change and filter. I also needed my navigation checked as Patrick Cadillac had replaced maybe 1 to 2 years ago and just recently it was not working properly. As luck (or not) has it my Fab was not working correctly even though I brought it to Heritage Cadillac to have the battery replaced. Upon arriving at Patrick Cadillac I meet the service advisor who must have been having a bad day. However, please do not take it out on the customer. I asked the advisor a question and he replied rudely and snubbed me as though he could care less. I drew his attention to it and he just dismissed it. You really have to upset me to get me to the manager and that he did. The service Manager Andrew came and talked with me and handled the situation so professionally I felt it necessary to write this review and give him and the new service advisor Shane the recognition they deserve. I told Andrew I did not want to work with the Advisor that belittled me. Car dealers are a dime a dozen I could go anywhere to be treated poorly. What differentiates the dealers is plain and simple SERVICE and HONESTY!!!The service advisor who was rude did come and apologize which I appreciated immensely. But a big thank you to Andrew the Service Manager and Shane the Service Advisor for turning a bad situation into something positive. I hope Patrick Cadillac gives them the recognition they deserve!! Thank you again for your honest and helpful assistance.

Just traded in my 2018 xt5 for a 2020 xt5. Alvaro Guzman was my salesman. He made the entire experience easy as I was still somewhat doubtful about purchasing. He demonstrated various cars in colors I was interested in and helped me narrow down my choice to the best value. His was a very attentive but not high pressure approach and his patience in explaining options with me made me feel at ease. Would recommend him whole heartedly.

Gotta go to Patrick, king of the Car dealerships, best customer service and expertise. Dont know if Ill ever go anywhere else!Thank You.Phil and Mary....

This was the fastest and easiest car purchase I have ever experienced. Sergio was very knowledgeable about the CT5. I didnt feel like Sergio was trying to sell me on anything making me very comfortable. He was upfront and honest, which I knew because I had already done my own research on the car and price. Thanks you.

Jose the Sales Manager is AWESOME! Jeremy my Sales Executive took excellent care of me with my Cadillac XT5 purchase. Thank you so much😊 I highly recommend Patrick Cadillac in Schaumburg

Thank you to Thomas, Jose, and Sam. I had a great experience purchasing my vehicle with them. They made the process really simple and easy for me. Definitely recommend them.

Everyone was great! They saw to it that all my car service needs was taken care of. They followed up to make sure everything was to my satisfaction. Also very knowledgeable when answering all my questions.I would recommend this service department for any service needs.

Zero Stars! Patrick Cadillac is by far the worst new car dealership I have dealt with in my entire life. Customer service is terrible. Started when I bought the car, had to come back in 3 weeks because they sold the wrong vehicle - totally unprofessional. Next, when I took my car in for an oil change and tire rotation, they damaged my aluminum rim - worse yet they claimed I did it! I would not recommend Patrick Cadillac to anyone. Do yourself a big favor and go somewhere else for your new Cadillac - it will save you a lot of headaches and frustration. STAY AWAY FROM PATRICK CADILLAC!!!!!!!

Awesome car purchasing experience. Jose and Tom worked to get me a great deal. I felt comfortable with the whole experience. Would recommend.

The service of my vehicle for warranty repairs went above and beyond. During the evaluation process for the items I had issues with it was discovered that I had an oil leak I did not know about. I was advised that this was to be repaired under warranty also. Thanks Patrick for watching out for my car

They always give us a badass loaner

Mr.Alavro Guzman made the process of buying car smooth and headache free. Great Salesman.Also a shout out to Nicole from finance helps out with insurance company. Great team.

Seems like they did not want to sell cars

Ron in Parts went above and beyond locating shocks/struts that were on a national backorder. Shane in Service was extremely helpful and sensitive to the fact that they were repairing a badly botched replacement job by Mavis Tire. Thanks so much guys and Patrick Cadillac.

Did not have a good experience. They went back on a verbal agreement they made with us when we negotiated the terms of the sale.

DO NOT BUY A CAR FROM HERE !!!! I bought a car and didnt receive my title and plates for over 8 months after I purchased it. They continued to make mistakes when filing the information with the Secretary of State (they admitted to me these mistakes). I couldnt drive my car for 5 months after my temporary tags expired (3 months). They continued to just blame the Secretary of State though. They wouldnt offer me anything for compensation. And, when I contacted Cadillac corporate, the only thing theyd offer me is 1 oil change. Come on!!! Stay away from this dealership.

Came from out of town to purchase my used car and had such a great experience. The staff was friendly and helpful and made my buying experience seamless.

Thank you for the fantastic service, from start to finish. I felt very comfortable when things were being explained throughout the whole process. Especially thank you to Nicole Schomer for ending the evening on a plus. I felt she went above and beyond in guiding me to the close. Happy Halloween.

Love Shane in service!

Great experience with the Patrick Cadillac team and special Thank you for Mike Vilchak! Nice people and good deals, I was able to get great lease deal on fully loaded CT4

Working with Patrick Cadillac on our recent lease was great. Grant was very helpful throughout the process. He gave us a straight forward quote up front, explained everything clearly (including a tutorial of the car) and delivered the car at the end of the process. Patrick Cadillac provided the best experience Ive had to date purchasing/leasing a car.

Great service very nice people

I purchased a used car from them on April 6th. It had a single key fob, but they promised to rectify this by getting me another one and have it coded and sent to me in 3 days. I even signed a document regarding this promise. 3 weeks later, and absolutely nothing back from them about it. Not the biggest thing, but a promise is a promise.They also said that they would update the navigation in the car to the latest, this didnt happen. I had to pay out-of-pocket locally to get it updated (was maps from 2017).I live nearly 3 hours away from the dealership, and communication during the sale was great. Afterwards not so much. Being so far away, and buying a hybrid car, I asked that they fill the tank and charge the battery. Both were promised, but they didnt charge it. Thankfully only driving on gas was fine getting home.Finally, and maybe this is partially my fault, but they gave me zero documentation on the day of sale. Traditionally when buying a vehicle I get a duplicate of all signed items and my license registration card. I received nothing. To this day, I actually dont have any physical proof that I even bought the car. Talk about scary! And when I contacted them to get this remedied? They will look into it . . . right. Like I trust that now.TLDR; Avoid this dealership like a COVID infected toddler on caffeine. They are one of the worst dealerships Ive dealt with, and I have dealt with many by now.

Good Price, Good People, Good Service, Good Deal, Good Dealership.I am very happy with my BMW X1. Many thanks to Edward, Nicole and Jose.Hope to see you again.

Jose Olvera was our salesman and has helped us through all our questions even after the sale. Nicole Schomer in Finance was the best. Made sure we felt comfortable with our purchase and our payment plan !!!

From Start to finish, a great experience. Great salesman, great finance person. Clean dealership, convenient. Clean car.

Had an amazing experience with Jose Olvera and the entire staff from my initial inquiry thru possession of the EXACT vehicle that I was looking for. I will definitely revisit this dealership for future purchases!

BROUGHT CAR IN WITH TRUNK OPENING UP UNPROVOKEDBY ME HITTING KEY FOB .ENDED UP A SHORT IN WIRING FROMMOISTURE FROM WINTER SNOW AND RAIN. WAS FIXED I3-4 DAYS GOT ALOANER CAR AND WHEN RETURNED MY CAR WAS WASHED AND CLEANED.SERVICE MGR. SHANE WAS POLITE AND MECHANIC, MIKE TOOK TIME TOSHOW WHAT HAPPENED WITHPROBLEM AND WHY.ALLL WAS APPRECIATED.

Called to come in for a recall. Brought the car in and had the service done and got an oil change. Less than 100 miles later a noise appears. They claim nothing they did would cause a noise and followed up with $185 just to take a look. Horrible customer service! Planned on looking at new cars but they just lost a customer for life.

Came in from to have a look at a certified pre-owned car last week and I started working with Jose and he was very nice and professional young man.when I started to ask for a discount he asked his manager steven to come and talk to me and they made me feel so comfortable and at ease steven told me he does not want to go back and forth what is my number and he gave me an offer and we made a deal.my wife said this was the easiest car purchase we have ever made great guys upfront and honest and professional.i will send all my friends

Doesn’t really feel like a luxury brand service department. If you’ve owned any other high end vehicle and have visited their service department you will definitely be disappointed with Patrick Cadillac. From the time I entered to the time I left I felt like a third class citizen. I would say that this might be the norm but since I have dealt with other service departments such as (Lexus, Audi) I know this is not the case. Some do it right and you get what you pay for and some do not.

I had such a great experience at Schaumburg Cadillac. Alvaro met us out in the parking lotAsking us if we needed any assistance, and we didn’t even have an appointment. He was so patient and pleasant to work with. (We had our baby with us) After working with him we were them sent to Nicole in financing, and she is one of the greatest people I’ve done business with. Once we brought our vehicle home I noticed that there were some scratches over the vehicle I hesitated on calling, but when I did Alvaro and Jose took care of everything. They provided me with a rental and my car was ready and pristine within a couple days. My mother lives out of state but is waiting to come in town just to buy a vehicle from this facility due to their customer service. I would highly recommend going here.

Shane in Service was very polite and courteous. Shane is a good face for your business. We drove 40 minutes to get to your business over dealers closer to us and the drive is worth it. My wife is happy with her car and we will spread the positive words we have for your dealership.

Pete and Jordan always have the customer’s best interest in mind. I was and have always been treated with dignity and respect by them. They fix the problem with efficiency and always explain in detail what needs to be done and why. Thank you and keep up the good work

This review is in regards to the service department. I brought my vehicle in after a horrible experience at Motorwerks Cadillac. Patrick Cadillac employees, Shane (assistant service manager) and Peter (service manager) were extremely professional and assured me the service was covered under warranty. They provided outstanding customer service and I would highly recommend you to give this place your business as I can guarantee you your vehicle will be in good hands. They also do not try to push unneeded service and I didn’t feel pressured at all. Even the porter, Jordan, did an outstanding job at getting me my loaner and explaining to me everything about the vehicle prior to me leaving the service bay. Overall I am extremely pleased and look forward to my next service with Patrick Cadillac as I know they are trustworthy folks.

I had an outstanding experience while purchasing my first Cadillac from this dealership. Jose Gonzalez, Used Car Assistant Manager, was very informative. Tom Mavraganis, Client Advisor, was very thorough. Nicole Schomer, Finance Director, went an extra mile to make this deal happen. Overall, five (5) star rating is not enough to describe the honesty and professionalism that I have received. Each of the above listed individuals took their time to explain everything to me and to answer all of my questions. I will most definitely recommend Patrick Cadillac to my family and friends!

Avoid this dealership! I sent them the vin number, for a car I found on their website, 3 different times within a 24 hour window, and also made an appointment to see the car within the same 24 hour time period. I arrived 10 mins early for my scheduled appointment after a 30 min, one-way drive to get there. After waiting for the sales guy to find the key, he came back and said “unfortunately, that car is no longer here, but I have another car for 4k more”. WTH! I believe that kind of business practice is called a ‘bate and switch’.BTW, the nonexistent car is still listed on their website a day later.*update* 3 days later and the nonexistent vehicle is still listed on their website

An absolute fabulous dealership. The facility is gorgeous and wait till you experience the coffee bar. I was very impressed with their entire staff especially Christian the general manager. He welcomes each guest and takes time to get to know you. Of course their beautiful vehicles will thrill you. I highly recommend Patrick BMW and encourage you to enjoy what a car buying experience should be

Shane is awesome the face you want when dealing with customers. Professional, friendly, and caring.He explains things and genuinely wants to help you! I have a Saab and lord knows how hard they are to repair since they are not made anymore.Very grateful 🙏🏻

Sergio listened to what I wanted and when he found the car that matched exactly, he called me. When I arrived later the same day to make the purchase, he already had the papers waiting for me. Such a convenience! Five stars!

Every one was nice.

I worked with Edward in sales. He is by far the best salesman I have ever worked with. He went above and beyond for me. I highly recommend Patrick Cadillac and specifically Edward in sales.

I purchased a 2008 Honda Civic at Patrick. Salesperson was Mr. Mikhail Vilchik. Awesome experience. Car was near mint (2008 Honda Civic with 60K miles) and Mikhail was great. Not pushy or overbearing like some/most salespeople can be at car lots. I am tough to please and would NEVER write a positive review unless I truly had a great experience. Although I didnt get the car for what I was asking, the dealer seemed reasonable and fair. Took the car to my mechanic next day. Said it was the cleanest 2008 Civic they had ever seen.Even the manager was great.I highly recommend this car dealership. I dont think I have ever recommended a car dealer before. The steelerships as I usually call them normally try to screw the customer for every last dime they can. What happens? They dont come back next time.It seems like Patrick isnt like the rest. They make a reasonable amount of profit on a sale and the customer gets a quality automobile at a reasonable price. Imagine that!Cant speak for new car experience....I bought a used car.

I originally had a 5 star review here because after several sour encounters with my local Cadillac dealer over the past 20 years, I found my last Cadillac purchase via Patrick Cadillac and first few years of service a breath of fresh air in comparison and I was glad to drive the extra distance because of it.However it is time to buy a new Cadillac and my last service encounter with Patrick was a very sour experience, so I am now realizing that when dealing with a car dealership, one is just about the same as another, so I might as well go with whichever one is closer.

Great customer service, fast, thorough servicing of the car. Only place I trust with our cars

We were very satisfied. Sergio was so kind & very helpful. We bought the cadillac & we love it. Thank you all for such a great experience in buying our new ride.

Very unfriendly place !

I had the best experience at Patrick Cadillac. My salesman, Ed Gesualdo was fabulous. Ed was knowledgeable and patient. He explained everything. I would recommend him to everyone.

They judge by the looks of the person. Felt very uncomfortable when they were asking many questions before even asking what I am looking for.

I talked over the phone to John salesman about the Escalade 2020 stock#p6884 they told me to schedule appointment for next day Friday at 10AM I came I have told the car is not here it’s gonna be here on Monday I get very upset and spend hour and half driving that’s how the tred their customers bad service

Made a appointment as directed to see a used car. The sales manager showed us the car we test drove it and made a deal on price. All went well till deal was struck. I told them I was paying for the car upfront and no financing. After that we waited standing in lobby as there was nowhere to sit for 1hr and 45 min without any direction from manager as he was nowhere to be found. I was the only customer the whole time I was there. Finally got a hold of a sales manager and he got upset when I asked him what the hold up was. I guess if your not financing they don’t really want your Buisness. At one point he said you don’t have to buy it if you don’t want to wait. That is no way to treat a customer. I finally got help from a salesman that heard me and saw me there for now over 2 hrs. Hew brought me the plates and papers for me to sign and I was on my way. I figured I was going to a reputable dealer and was not going to get the run around but I was very wrong. Would never go back or recommend to anybody I know.

BEWARE!I recently bought my 2016 Honda Pilot here all was well until I took it in for some repairs. My kids left Bluetooth headphones, movies, and other tech trinkets when we dropped the car off. When we got our car back all of these things were missing. The manager Jose Ortiz did nothing about it. I called several times and he said that there was nothing he could do about it. If you ever come and service your car here please take all of your valuables out of the car. Don’t want anyone to go through what I went through.

Tom and Jose are great! ...quick and easy process, and didnt feel like I got pressured into anything ..great service!!

Once we arrived at the dealership, we were greeted by two salesperson Jose and Alessandro they were like the perfect dynamic duo very efficient and they made Us feel like family. Jose’s expertise, and Alessandro charisma made things very professional for us to drive out with our new SUV We will Definitely comeback, and we highly recommend Patrick dealership for your next vehicle purchase...

If i wants to go n see the news Cadillac this is the place and the upscale areas

Steve Popp and Patrick in finance we’re awesome did everything they could to help me out. Very Happy.

Like the service guys they are very helpful. My car is not to old not to new and still take care of it no matter what. These guys must be professionals because I take my car for service. Cadillacs are very complicated to be fixed and these guys handle all the pressure. The reason why I rated a 4 star and not a 5 was because the female that works in the service are not to sure what her name is but she works in the desk behind the service guys in the service office and she seemed to be laughing at me after a service guy asked me something . Rude, but other than that this place is great.

We are car people. In the last 2 years alone we’ve adopted 7 cars and can say that working this dealership was an absolute joy! They were responsive (even via email) and worked diligently with us on making the deal happen—to the point that it was well worth it for us to drive 900+ miles and buy from them. We’re so glad we did! The car was in great shape and they got us all done in about an hour. I can’t say enough about how well we were treated here, especially by the gentlemen we worked with: Mike Ruiz and Jeff. Highly recommend you adopt your next car from Patrick Cadillac!

Professional and excellent service!

So I brought my car in with an appointment at 900 in the morning to have a brake fluid flush and a general checkup because I just bought the car from another dealer. I called them at 300 to ask status and they said they have not looked at it yet!! The excuse was waiters take priority over vehicles left. Bad practice in opinion what have an appointment then? On top of that I was told I have 3 bent rims. I dont feel any vibrations or noises so this could be a lie. Im actually glad they could not perform the brake fluid service because they wanted to charge me 189 dollars for it where I got it Don at another cadillac dealer for 115.00. Never going back there again!!

I had unexpectedly gotten a flat tire on the highway while I had my young children with me. I was able to change out the tire for the spare myself, but unfortunately the spare was low on air. After speaking with one of Patricks Cadillacs porters at a nearby gas station, I pulled into the Patrick Cadillac service drive and was courteously assisted by Jordan from the service dept., who helped me fill my spare. I cant say thank you enough. This is the type of business that we want in our communities, and the type of business that anyone would recommend to friends and family. Thank you to the helpful porter, thank you to Jordan, and Thank you Patrick Cadillac.

Tom Mavraganis was a pleasure to work with didn’t make my Experience awkward or uncomfortable and was very straight forward overall a wonderful experience and I will be recommending this dealership forsure!!

The maintenance of the vehicle was fine. It was the detailing of the vehicle that I was NOT pleased with. Residue from the products used were leftover in certain spots of the car. The car mats were in the trunk instead of being placed back into the vehicle. There were paint chips in the front of vehicle as well as on front right/left side.

First class operation.

Nice environment, friendly staff.

I thought that my great experience with the purchase of my new car could not be beat by Patrick Cadillac. however, my service department experience may have even been better. Easy to schedule. They are so prepared when you arrive and they do exactly what they promise. I was very impressed with Shane Castello in the service department. He was very professional

Best car buying experience I’ve ever had. Jeff was great to work with. I did research in advance and asked Jeff to confirm pricing and interest rates in writing before we got there. The car was in front waiting for us to test drive and I knew if we liked it, we would be buying it that evening and we did!

Very polite staff. Id especially like to acknowledge Mile Ruiz for going above and beyond to make sure I got exactly what I wanted! Thanks again! - Jeremy

I have very good experience at Patrick Cadillac. Excellent buying experience. Our salesman Roger Summers is a very good professional. He took the time to answer on all our questions, show us everything and explain really well. I will recommend him to all my friends and colleagues. I will recommend Patrick Cadillac for sure

I brought my ATS in for an oil leak issue that was created from another dealerships lack of quality. The service department at Patrick was great! They got me in and were able to get everything fixed including a recall issue in a reasonable amount of time. I will be coming here when its time to purchase a new Cadillac.

Buyer / Lessee BEWARE - Patrick Cadillac installed aftermarket Vogue Rims on a 2015 ATS which I leased as new. After the first year the chrome began peeling. By 35 months the chrome was off the entire inside of the rims. The face was still good with no driver caused damage. Rims were a manufacturer defect. Vogue discontinued the rims and offered a prorated warranty. They are wanting $600 to repair the rims. Patrick Cadillac did not stand behind the product that they purchased and had install and the car warranty which is 4years 50,000 mile warranty does not cover aftermarket items installed.BEWARE of the aftermarket items installed on your new car. It is not covered by GM and Patrick Cadillac shirks responsibility leaving the owner/lessee responsible for excessive wear and tear on a manufacturer defect item. Vogue Rims

Mr Steve P. is an excellent, unique salesman, very nice and truly cares about the customers needs. I was referred to go see Mr Steve to buy a vehicle. Mr Steve and staff are very friendly and knowledgeable. Mr Steve goes the extra miles to provide great services and hes not pushy. It was a true pleasure to do business at Patrick Cadillac Dealership. :-) Thanks, Mr Steve P.

My sales guy Mike was courteous and never pushy. He was super helpful staying an hour after closing to help me. Entire staff at Patrick was terrific. Very helpful no hidden fees. I would highly recommend Patrick Cadillac to anyone in the market for a car.

Bought a used Lexus 2011, when we got home there was dog hair in the back compartment that had not been cleaned. In addition, I was preapproved for loan from another company and it should have only taken a couple of hours to purchase at the most, the whole process left us in the dealership for over 4 1/2 hours and there was only one other customer there. We drove from out of state in Iowa, the registration which was paid at time of purchase included in preapproved loan took over 7 weeks to receive plates and registration. Temporary is only good for 1 month. So we could not drive new vehicle for 3 weeks illegally. We reported to our Iowa Dot/Linn Co treasurer which called the dealership Patrick Cadillac and 2 days later the Iowa plates and registration was overnight mailed sent from Patrick Cadillac.

Roger was a big reason I finally decided to buy the car. He never pressured me, and let me take my time deciding. I dont like pushy salesmen, and Roger was not pushy at all. He made sure I got the very best deal. Definitely would come back.N

This dealership is everything! I went there and was treated well. My salespersons name was Rogers Summer! A very great guy! He was very patient and nice. He went through all the details that I needed to know about the car that I wanted. He was very friendly, professional, and understand my situation. I end up going back after a few days to purchase the car because they gave me so many options that I didnt see elsewhere. I gave them a 5 stars because they really deserve it. Rogers is the guy, whoever that want to go there, please ask for him, you will not be deceived. I will definitely do business here again.

I have been hesitant to write this review for quite some time now, in fear of making my situation with Patrick Collision Center worse. On March 22nd 2019, 3 weeks after I had my daughter, I was hit while driving my Cadillac that I lease from Patrick Cadillac. Thankfully, the only that was hurt was my vehicle. I shouldn’t say thankfully because, since then my car remains at the collision center. My daughter just turned 5 months old!During the past 4.5 months, we have been told everything under the sun about why we still do not have our vehicle. First it was a part that was on back order, then it was a paint issue, then it was an assembly issue. Finally, my boyfriend and I had had enough of the excuses and went to Patrick Cadillac to see if we could get out of our lease and into another vehicle. Patrick Cadillac’s response was to get us into another Cadillac that was $200 more than we currently pay. Luckily, we got a call from the collision center that our car would be ready at the end of the week. That was six weeks ago and we still do not have our vehicle. I have been contacting the collision center every week since then and continually get the same response that our car will be ready by the end of the week. Latest, the beginning of next week.At this point, we have exhausted all of our resources trying to get our car back. We went into Patrick Cadillac today to see again, if we could get out of our lease and into another vehicle. And again, their response was to offer another Cadillac that was more expensive but this time, we would need to put $5000 down in order to get the car. We can not afford that. Did I mention that we are still paying $450 a month for a car we do not have?Today, I was told that there is yet another part back order and there is no eta to get the part or have our vehicle back to us.I have called Cadillac customer service multiple time, contacted the insurance company, visited and called both the Patrick Cadillac and the collision center to no avail. So, now I’m turning to social media. If you have any tips of how to best handle this situation, please let me know. Although, it pains me to continue to waste energy on this situation, I will continue to call and write everyone until this is rectified. Wish me luck that this all comes to an end soon!

Excellent buying experience. Hassle free and very professional. Easy to work with. GK was able to accommodate with ease as I had a few special requests. He took the time to work with my schedule. I highly recommend Patrick dealer group!

I had an emergency and needed my vehicle attended to right away. They were able to help me with Cadillac roadside assistance and Shane did everything he could to help me. Great experience

Ive been leasing for 5 years from Patrick Cadillac. Ive always had great experiences with the sales people, although I cannot remember the guys name. However, service wise, no doubt Pete deserves a medal. I mean over 5 years into my lease and no matter the issue, no matter whos fault, no matter how snarky I got, that man found a way to help while being respectful and professional. A ++ for the entire service department.