Maria helped me find and pick out my wedding dress. She was AMAZING. She went above and beyond for me and Im so excited for my big day. There was plenty of dress choices and sizes to try on. All the negative comments are people just being negative.

This was the best customer service I had. It was my first time trying dresses on and I had Alicia. She was the best. Asked all the right questions, answered all of our questions, was patient and very helpful. I was between two dresses but once she put the veil on I knew which one I wanted. But I had another appointment elsewhere so I left but came back right away and bought the dress because it was THE ONE! Looking forward to returning for bridesmaids dresses.Not only was the customer service great but the selection and quality of dresses AND veils are the best Ive seen and tried on. You can tell the difference between a well made dress and a cheap flimsy dress.

The one big star is for Alicia in sales who helped me pick a wonderful dress. Problem came with alterations department. Tried on the dress and requested a few things done but Tuya kept telling me I look just fine and disregarded my requests. What bride wants to hear that! And for the one touch I wanted added to my dress she told me to go find the material and bring it back at my next appointment. I paid my balance for the dress and requested to hold off on alterations. I decided to go somewhere else for alterations and called for pick up arrangements. First call I left a message and no one called back. Second call I was told to just walk in for pick up. Walked in and was told told to go pick up at alteration. Waited 5 minutes at alterations and no one came. Walked back to the front and was told Tuya said was running late and it shouldn’t be too long. 40 minutes later I insisted on an ETA and finally they contacted her and it was going to be another hour! Speechless at this point. I left and came back later to get the dress and it took another 20 minutes without an apology. The place is poorly ran. Inter office communication and overall customer service is non existent. Spend your hard earned money somewhere else!

Front desk woman was extremely rude. DO NOT GO HERE. ALL NEGATIVE REVIEWS ARE ACCURATE.I made an appointment last week and received confirmation.The lady treated us as if we were poor. She had the nerve to say maybe youre confused and made your appointment at Davids Bridal. Extremely unprofessional, especially when my engagement ring costs more than her car.Take your business elsewhere and support a smaller boutique instead.I expect them to be closed soon, or at least I hope so since they cant seem to keep a staff.

I bought my dress and my husband and groomsmen rented their tuxes here. The woman sitting in the front greeting guests is very unfriendly. The sign says walk ins are welcome but they only take you in if you have appointment. Their hours open are constantly changing and they aren’t even open on a Friday. Who isn’t open on a Friday to pick up tuxes when most weddings are on a Saturday? Go to Here Comes the Bride in Glendale Heights I bought bridesmaid dresses there, they are super nice and have a lot of dresses and designers.

Customer service and clarity lacking. Didnt have me try on my bridesmaids dress before taking it, they made me size up so much in ordering that nothing was in the right place. Taken in to the point of the arm hoels being tight and the cups in the bodice were not in the right place at all sitting way too high on my chest. I dealt with it because the wedding was 4 days away but it was an uncomfortable evening.

** DONT BUY FROM HERE!! **AVOID the house of horror(Brides)! Had no choice but to get married in a dress I never would of chosen bc of this horrible place. They ruined the whole experience of anything wedding dress related. Even the pictures Im like yup this is not dress I ever saw myself getting married in. Ended up taking scissors to it towards the end of the reception & cut into a short dress. Since no returns even if its a totally different dress you didnt even pay for! **DONT BUY FROM HERE!! **

AWFUL customer service. The staff is very rude and non-accommodating. I hope people truly read these reviews before deciding to get their dresses here!! They will send you a dress that fits nothing like the one you try on in store and will charge through the roof to alter! If a size fits when trying it on why wouldn’t it fit when it arrives?

Called for appointment. Receptionist said none is needed for mother-of-the-bride dresses because theyre purchased off the rack. Walked in, was directed toward the back. Found a variety of dresses in my moms regular size. Lady comes to check on us and says I need to put some dresses back because they are too many. Then, she tells me these are designer dresses so they run small. All of this would have been helpful information when we walked in. We put the dresses back and walked right out.

Worst customer service I’ve ever experienced. I ordered a dress for a wedding that was postponed due to COVID. I was never told my dress was in but asked if the wedding was still happening. When I went to pick up my dress they told me I took to long and they don’t know where the dress is. I’ve been trying to get ahold of a manager and have left multiple voicemails and no response. After spending over $300 on a dress that I’ve never even been able to try on that I may never even see I’m disgusted with their behavior and service.

HORRIBLE customer service! The sales lady was not helpful at all and on top of that very unprofessional. Run away and do not shop here at all. David’s bridal is right across the street and they truly know the meaning of customer service!!

Beyond awful ! How they are still in business blows my mind! I don’t know any bride, in their right mind, who would EVER purchase here . Read the reviews, listen and don’t go here!!

I should have read reviews more thoroughly before booking appointment. I specifically chose HOB because of multiple Morilee dresses they had on their website. NONE of the multiple I had picked out were available in the store. The atmosphere is dull and outdated. They will not let you take pictures in any of the dresses - made it very hard to decide between multiple dresses. My MOH caught the consultant rolling her eyes at us multiple times. The consultant was not helpful in finding dresses, we picked all of our own to try on. They refused to take measurements unless I purchased a dress. I explained how inconvenient this was living multiple hours away and they did not care. Their store policies are as outdated as the place itself.

I’m getting married in October, and from the very beginning, I’ve had a wonderful experience at House of Brides. Maria was my bridal consultant, and very eager to help me, especially on my shoestring budget. Most recently, I had to find my fiancé a pocket square for his suit, and had the pleasure of working with Mark. He was so incredibly helpful,and helped me pick out the perfect shade to match his tie. If you’re looking for great quality, and wonderful customer service, then I recommend House of Brides for all your wedding needs.

I purchased a dress from House of Brides about a year ago. The dress was off the rack and I had to pay in full at the time of purchase, with an additional $300 in cash for alterations. When I came in for alterations, I was told there was an outstanding balance on the dress. Going back and forth with the receptionist, Alicia (salesperson), manager, we finally figured out that I was charged for a garment bag that I didnt want. Last week, I came in to pick up my dress from alterations and was told there was yet another balance of $16.99. This time it was a shipping charge. When I tried to dispute the charge, it turned extremely unpleasant. The receptionist called the manager who without even acknowledging me, told to have the salesperson figure it out. Alicia(the salesperson) came up and also without even addressing me, just snapped at the receptionist that she did everything correct.Nobody took the time to apologize or at least acknowledge that I was charged incorrectly and explain to me the additional charge, the 3 women were just bickering among themselves creating an extremely unpleasant experience.

The staff was nice, but our appointment lasted 10 minutes because they have one size in every dress which is ridiculous. 5 of my bridesmaid will not be able to try on dresses because the largest size is an 8. They really need to purchase more size dresses.

I met with Alicia on Saturday for an appointment at noon, and from the moment I went in I felt so comfortable with her. She gave me advice, listened to what I had to say, and made suggestions. This was my first wedding dress appointment and she didn’t forget have me enjoy every minute of it.Towards the end of the I had a feeling of which one I wanted, but wanted to come back with my ladies the next day. She came in on her day off and left me go through the same experience again, as well as letting the ladies pick out sometime for me. At the end, I tried on the dress again, and just fell into tears. I knew it was the one... and I couldn’t be more thrilled.Thank you so much again for making this process so much fun and easy to manage.

Mi fiancé found her dress here. Shes very pleased withthe service and happy with the dress she found. Cant wait to see her in that dress.

We had a good experience at HOB. We were one of the 1st appts after they re opened after corona. Felt safe. The consultant couldnt help us dress quite yet, but coached me on how to help my daughter. She was extremely helpful yet kept her distance. We actually found a dress that she loves! Would recommend HOB! (And Alicia)

So far, so good! I came to the Schaumburg location with a smaller budget and Maria was extremely sweet and responsive to my needs. We tired on some newer gowns and once she knew my style, Maria grabbed a sample gown they were selling as is. The gown is beautiful and I got it for a fraction of the cost (and also free cleaning and discounted alterations thanks to Maria

I had an amazing experience with picking my wedding dress! My consultant was Maria and she absolutely added a wonderful touch to my experience. She worked with what styles I liked and helped me narrow down from my huge selection. It felt like I had a family member helping me into my wedding dress! I would absolutely recommend this place to anyone but especially if you are plus sized because Maria made me feel like a princess! Thank you so much for the amazing experience :)

Loved the service offered to me! My consultant Maria was amazing! I had no clue where to start when it came to finding my wedding dress. She gave me so many beautiful options within my budget. I felt extremely comfortable. I found my dress and I am very excited for my big day. I went back with my bridesmaids to search for their dresses, again Maria was such an amazing help! She never said no and gave me amazing ideas! Highly recommend!! Ask for Maria she is amazing!!

Maria and Oxana were phenomenal. This was the second place I went for dresses during the pandemic, and they made the experience so easy and exciting. I found my dress in less than an hour, they had a million beautiful accessories, and the whole experience was wonderful. Dont waste your time at Davids bridal, skip the headache and go here. I am so happy.

Reading previous comments on Facebook and Google sounds like a lot of brides are in the same situation. Im standing up in a wedding in November and House of Bride never returns any phone calls telling us WHERE OUR DRESSES ARE!!! Wedding is 2 months away and it has been MONTHS since the promise date of when the dresses will be in. We have called numerous and numerous times and all they do is give us a line of BS to get us off the phone. RUNNNNNNNNNNN Dont buy a dress from them!!!!

HOUSE OF HORRORDon’t be fool, all the 5 stars are from people before they receive a dress. Because I’m the end you won’t ever get one. You will call time and time againAnd every single time they will make up some excuse to need to call you back and won’tI could write a 5 page paper on how rude and unprofessional this store is but in the end I’m just hear to warn everyone.

If I could give this business less then a one star I would. Terrible customer service. Ordered a bridesmaid dress for a wedding coming up this August, and still have heard nothing about the status of the dress. The bride and all of us bridesmaids have called over 20 times with no answer or call backs. We have left numerous messages and have heard nothing. The least you can do is give an update on our $200+ purchase. If I do not get an answer from this business I will be posting more reviews, and I will contact the local news so that other brides don’t fall for their tactics. If the dresses won’t be in on time, a courtesy phone call and a refund would be nice, considering the wedding is in less then 2 weeks. All I know is I’m not donating money to a charity, I purchased a dress. Either I get the dress in time or I will get my money back regardless of whatever policy is in place- due to this ridiculous situation.

I went there to try on and order my bridesmaids dress for my friends wedding. The woman was completely all over the place and consistently confused. Once the dress was on and she sized me up, I started looking at some of the burgundy colored dresses as I am also getting married next year. I already have an appointment with my girls somewhere else that is much closer for me and everyone else (this place was over an hour away from home which we explained countless times). My friend mentioned i was getting married as well and thats where it all started. I felt like I walked into a car dealership and they were pressuring me so hard. First she started telling me I must bring my girls here. I told her Ive already got the appointment made and that it is in March at a different location called Bridesmaid Social. Then I got lectured how I need to change that and come there, and before the end of the year. I told her I couldnt because again this is not close for me and 80% of my bridesmaids live 3+ hours from where I even live. After she kept pushing it, we went to check out and pay for my bridesmaids dress. She then asked if I had got my wedding dress to which I said I have one Im pretty sure Im saying yes to on Tuesday when my mom gets into town (my mom lives in Alabama). She kept pressuring me that if it doesnt work out to come there. To which I explained, again, I dont live near here and my mom is only going to be here for the day of the appointment I already have at a bridal shop that Im already comfortable with. I finished signing my receipt and documents, and instead of saying Goodluck with your planning or have a nice day, she forced me to check out the wedding dresses at the rest of the store. Then she walked me to the tuxedo department and told the guy I was looking to schedule for my fiance and his groomsmen. I already stated that I was not multiple times and that, that was something I will look into in the next couple of months at a place closer to where I live. She never mentioned that to the guy I spoke to. So here I am signing my information against my will because she put me on the spot. Now my phone is being blown up with texts and phone calls about sales and scheduling when I have repeatedly said I do not live near there and do not want to go there. I said yes to my dress at my appointment Tuesday at a different bridal shop. I do not need a dress. I do not even need to worry about the tuxes until March or April. It is very frustrating. My friend, whose wedding Im in, was even upset and confused because thats not how they were with her. She, however, thinks its because she already had an appointment. And they messed up the bridesmaid dress for one of her bridesmaids already. It was so uncomfortable and they really should work on social cues of when to stop cause thats whats driving business away.

Had a good friend getting married & the bridesmaid dresses were purchased here.. Each girl was measured & when the dresses came in, every ”custom dress” did not fit in the bodice.. All the bridesmaids reported the exact same problem. The boning & breast pads were oddly positioned, clearly a flaw in the design of the dress, as the sample fit several of the girls perfectly.With five weeks to go, we were panicked and called the store, they told us that it was not their fault and standard alterations were $110 and if they had to fix the boning & the pads that would be an additional charge.The corporate office was emailed with no reply. All of the girls went elsewhere to get the bodices fixed. Finally, with 2 1/2 weeks left before the wedding we got a call from the store. We asked if we could get some compensation for having to have such unexpected alterations done ( several girls wouldn’t have had to even have their dresses hemmed.)Their reply was, “No”.Planning a wedding is hopefully a once-in-a-lifetime event, full of joy and...stress. It is also very expensive and you would hope that the people that you do business with are empathetic and service oriented. With a name like “house of brides“ you would assume that you would get a level of care that would be fitting for the event.I hope this review is helpful for any bride looking to do business with this company. In a time where you can find anything online. Yes I suggest you do not do business with this company. I recommend you find the dress that you like and go elsewhere and make your purchase, it’s a competitive industry and I’m sure there are many other bridal boutiques that would love your event.

Linda was my consultant and I must say she was amazing. I went twice once to try on and once to confirm and buy. Both times she may me feel great. I never felt rushed or pressured to purchase. Thank you Linda and HOB for the great experience buying my wedding dress.

Your dresses will come a month before the wedding, hopefully. Something was not done right because the dresses were supposed to arrive a month ago and they still have not arrived with just 4 weeks remaining. The front desk has left 3 messages for the manager now and I still have not heard back. My bridesmaids are getting worried and are considering looking to get dresses from a department store so they can be ready in time. Covid is no excuse as my aunt owns a bridal store in Georgia and said her dresses have been arriving in a timely manor from this manufacturer with no problems even during this time. I get they were closed for 2 months but that didnt delay these manufactures from making the dress. The store called a month ago to ask if the wedding was still on around when we were to receive the dresses like are you kidding!!?

I had a fantastic experience at House of Brides Schaumburg with my consultant, Maria. She was so welcoming and made me feel really comfortable while I was trying out all the different dresses. My mom and I were both wowed by the experience, and I dont think I wouldve found my dress if not for Marias help. Id been looking forward to having the wedding dress experience, and Maria & HOB exceeded my expectations.

All I can say is terrible customer service. The lady at front desk has a bad attitude. She gives wrong information over the phone. Unpleasant about customers walking in the door. Its states walk ins welcome on your website. She turns people away for walking in. Some group had 5 people but we were told 2 max. We had a baby with us and told no babies no reason why just no babies allowed. The receptionist needs to get a different job or needs to go customer training classes. She should not be the first person people deal with. She made the experience very unpleasant. Alicia was amazing and found the style. They also wouldnt give your measurements unless you buy a dress.

I was very happy with my experience at House of Brides Couture. Alicia was very helpful and did an amazing job making sure I felt like a bride as well as myself. She made me feel very confident in my dress and had great ideas as far as alterations could go. I was very concerned with how my bustle would look in my dream dress but she put me at ease. After going to two other bridal appointments at different stores, I have to say Alicia was by far my favorite. She made me feel like I was her only bride for the day. Even though my appointment was only a little over 90 minutes, I never felt like she was trying to rush me or pressure me into purchasing a dress. I would suggest House of Brides Couture which is currently under new management.

My bridal consultant was Maria and she was honestly the best. She did not rush me and she made me feel very comfortable throughout the whole process. I am so happy I ordered my wedding dress from HOB and I cannot wait to wear it!!

I initially was going to skip HOB because of some of the reviews I had read online, but I’m so happy I didn’t! Upon walking into the store, I was greeted by a kind lady named Alicia. I explained to her that I did not have an appointment but was interested in looking at wedding dresses. She asked me what I had in mind and what my budget was, and I showed her a picture I had found online. She took me over the dresses and told me to look around and let her know if I wanted to try anything on. I found 2 dresses that I really liked and she brought me a dress that she thought I might like based on the picture I had shown her. The first two dresses were very nice, but not quite for me. The final dress I tried on was the one she had chosen. I FELL IN LOVE. As soon as I saw myself in the mirror all clipped up, I felt like a bride. Alicia brought different veils for me to try on and bridesmaids dresses to see how my dress would look next to theirs.Fast forward a few days...I came back for my formal appointment with Alicia and tried on the dress one more time, and just fell in love all over again. Alicia could tell that I loved the dress and asked me what was holding me back. I explained that it was a bit out of my budget and she went above and beyond to help in any way that she could. Not once did I feel like she was pressuring me (and we were there for awhile!) and she gave me time and space to talk about things with my mom. She would check back with us enough to know that she was still around if we had any questions but not to the point where we felt pressured. She was very knowledgeable and professional. Alicia paid attention to the type of details I was looking for in a dress and ended up picking out “the one.” She’s great at her job and you could tell she’s been doing this for awhile. I genuinely felt like she really wanted me to be happy with my choice and wasn’t focused on just making a sale.I am very satisfied with my experience at HOB and with Alicia! Thank you Alicia for your kindness and patience, and most importantly for finding me my dream dress!

Alicia is amazing! I had first came to house of brides to make an appointment and get an idea of where to start and got all teary, feeling the this is actually happening emotions, and Alicia was so caring and listened to what was happening. She quickly understood the style I was looking for and has made the process so smooth, comfortable, and fun! Im so grateful for such a stressfree experience, I cant wait for the fittings!

Stay far far away from this store! They have taken my money and they have still not provided me with the dress that I purchased. The wedding date was two months ago and they have offered no explanation. Messages and calls to the store and manager have not been returned.

I went here after visiting another bridal shop and wow, what a difference. At this location I was greeted and worked with independently to find the dress of my dreams. The consultants at this shop were not pushy, and truly cared about what you wanted in a dress. Mena was the best, and we will be back to work with her on bridesmaid dresses. Thank you HOB for such a great experience for my family and friends in finding my dream dress!

I had a wonderful experience with Alicia. We tried on about 7 dresses, they gave us champagne, (my bestie and I) the lighting was fantastic as were the podium rooms and they were honest about all the dresses-they liked them all on me, until the right one appeared, then you knew it was the one. All the faces in the room lit up. (about 4 including mine) The cost was great, and I cant wait to get my dress for my first fitting. Thanks House of Brides Couture!! See you soon!

My fiancé had a awesome experience at house of brides couture. Even though she was a walk in and didn’t have an appointment, the consultants were so patient and helpful with their party. They answered all their concerns and everyone left feeling special and important. Even though this was her first week of shopping around for her dream dress, with their help and expertise she was able to say Yes to the Dress!!! Thank you House Of Brides Culture for such a great experience.

I had a great experience at the House of Brides Couture in Schaumburg. The gowns were amazing. they had every style I was looking for. I didnt expect to find it the first time shopping but my consultant Margie was so helpful and pleasant that I felt as ease and was able to find THE DRESS. The whole staff was fun to work with. I cant wait to come back for brides maids.thanks everyone.!

My experience at house of brides in Schaumburg was amazing.My consultant was maria and she was great, so friendly and a great listener! She made me feel so comfortable while trying on dresses and not once did I feel rushed. Once I found my dream dress she added those last details and helped me find the most beautiful veil that just completed the dress!

I came into the store only browsing for a potential dress as I didnt know what I really wanted. I did not make an appointment I walked in only to browse and I ended up trying on 4 dresses. Maria asked if she can make a suggestion on a dress for my body type. A week later I said yes to the dress to the dress that Maria suggested for me. I loved it! Thank you Maria for all your patience and suggestions.

I had a wonderful experience at House of Brides! My consultant Margie was extremely helpful, kind, and honest with what looked the best on me. My friend also bought her dress from House of Brides and we both noticed from our experiences that our consultants didnt try to up-sale us or encourage us to go with a dress that was more expensive. We both ended up purchasing beautiful dresses from the sale section and got great deals! I definitely recommend House of Brides to anyone looking for a wedding dress!

The customer service was great, which makes you have trust in the associate. This is a tactic they use to trust the associates suggestion to order the dress a size or 2 bigger. Then, charge you over a $100 for alterations. I’d say go with your gut feeling about your dress size and don’t let them influence you into ordering the next size(s) up. Out of 7 bridesmaids only 1 went with her actual dress size and didn’t order a size bigger as the associate suggested. Guess what, she was the only one who didn’t need alterations for her dress and it fit perfectly. Then, 1 of the remaining 6 bridesmaids had her alterations done there and was charged $114 additional to the total of the dress, $170.41. The total for her dress, including alterations, was $284.41. When the rest of the bridesmaids (5, myself included) picked up our dresses, HOB wasn’t happy we weren’t getting our alterations done there and attempted to convince us multiple times to have the dresses altered there -we repeated declined. Why? Because we had our alterations done else where for $30. Our dresses totaled to $200.41 going else where vs $284.41 having alterations done there. I will never recommend this place to anyone and neither will any of the bridesmaids. All 7 of us have already expressed our experience to each of our friends and family. We wouldn’t want anyone else to get robbed, so save yourself the trouble and money; just go somewhere else.

My wedding is less than 7 weeks away. I had tried going the easy route and ordering dresses online. I wasnt happy with any of them and my wedding was approaching fast!I finally came to my senses and decided to go to House of Brides. I worked with Margie last week. She listened to my opinions on what Id like my dress to look like and told me what my options were considering the time crunch. She gave me the opportunity to look through their wide array of dresses but she ultimately picked 5 that all were beautiful and exactly what I was looking for. I liked all of them so much that I had trouble picking just one!In the end, I picked my dress and made an appointment with their alterations department. Margie confirmed that it will be altered within my time frame and perfectly to my measurements. I am very happy with my overall experience!

So far, so good! I had an alterations appointment yesterday evening at a store across the street and things were just not feeling right. My mom and maid of honor were with me and being that my wedding is 10/04, encouraged me to take a look at House of Brides just to see if there was something else. We walked in with no appointment and were immediately directed to the “off the rack” dresses that were available for my tight timeline. Luckily, I found “the one” and it already fits better and feels better than the original I purchased. It’s been sent for cleaning and I will return for some alterations and I just can’t wait to wear it! Maria was outstanding, patient, and offered her honest opinion. I’m very pleased so far!!

Had a really good experience here. I came in without an appointment and the consultant Maria took me even though she had a scheduled appointment coming soon after I arrived. She was really great and she even picked out the dress I ended up buying.

My bridal consultant was Mena and she was outstanding to work with! This was my first time looking at wedding dresses and she really listened to what I did and didnt want in a dress. I was able to find my dream dress! I would recommend House of Brides Couture to anyone looking to purchase a wedding dress!

Professional staff, gorgeous gowns and our salesperson was extremely helpful.

My bridal consultant, Linda, was absolutely amazing!! She was patient while I figured out what I did and didnt like, made sure that she always was up front about the price of the dresses, and was overall extremely friendly and conversational. Im so glad I found my dress at House of Brides!!

Brought my daughter in and had a very pleasant experience trying on Dresses with Maria. She was helpful and knowledgeable and friendly. We went to one other bridal location to try on more and she loved this dress so much she kept talking about it we came back and got it!

BEAUTIFUL STORE, EXCELLENT SERVICE GORGEOUS SELECTIONOF BRIDAL GOWNS AND BRIDESMAID DRESSES. I LOVED THEEXPERIENCE I HAD WITH MY CONSULTANT MARIA. VERY WELCOMINGWE WERE SERVED CHAMPAGNE ENJOYED THE WHOLE EXPERIENCE.BOUGHT THE GOWN OF MY DREAMS. WE WILL BE BACK FOR BRIDESMAID DRESSES. THANK YOU HOUSE OF BRIDES COUTURE.

Just picked up my dress and I am so very happy with my service from beginning to end! I went into the store not knowing what i wanted and the consultant was so patient with me and took her time to help me find the perfect dress, not once did I feel pressured or rushed. The store itself is beautiful and has a lovely boutique feel, what every bride wants when choosing her perfect gown! I will highly recommend this salon to my friends and family. Thank you House of Brides for helping me say Yes to the Dress!

Linda was my consultant and she made my experience the best I ever imagined. I found my dress and everything about this place is a dream come true. Id recommend house of brides to anyone and everyone.

I ordered a dress in your Schaumburg store last December. I have been trying to contact anyone at any of your stores. Nobody will call me back or respond to emails. if the dress is in the store, please allow a curb side pick up! Please respond with some type of information!

Continued my wedding dress search at House of Brides as my mother bought hers here years ago. Maria was our experienced consultant and was very patient and knowledgeable during both my initial and review appointments. I ordered my dress and am awaiting experience with their alterations department. Be aware that not all dresses listed online are available to try on in store so call ahead if you are looking for a specific item.

Make this your first and last stop! They have a ton of wedding dresses and bridesmaid dresses in every style i was looking for plus so much more. I worked with Maria and loved her! She was very sweet. I felt like I was shopping with family. Great prices too and we had champagne during our appointment!

This store impressed me more than I expected. Its huge...a lot of dresses for brides and bridesmaids...comfortable seating areas for my family. I liked how my consultant brought me to a staging area in front of everyone. It was like a big reveal. Everyone loved it, I felt very special which I think most brides want to feel. Really enjoyed my visit and cant wait for my wedding dress to come in.

I had an amazing experience at the House of Brides! I must have tried on 30 dresses before I found my dream dress, but Alicia was extremely patient and accommodating. I also purchased my bridesmaid dresses there and they were perfect. I felt rushed in the two bridal stores I visited prior, but the House of Brides made my experience personable and enjoyable.

My wedding consultant was Mena and she made the process of finding my wedding dress really comfortable. She asked me questions to determine what my needs were and what I was looking for. I enjoyed working with her and would recommend her to other people.

We called House of Brides on Sunday around noon. They were accommodating and were able to see us at 1 P.M. we arrived and were greeted and filled out a brief profile on my wedding. My consultant was named Linda. She was friendly and welcoming. She greeted us like family. We were escorted into a huge room with over 50 dresses. The room had ample space for my family. We were allowed to walk around and look at dresses and ask questions. My family and I picked out around 15 dresses. Linda then assisted me in the fitting room and help me in and out of every dress. She assisted me in clipping and navigating in and out of every dress. She made the experience. The first dress I tried on was the dress I ended up purchasing. However, Linda was there to assist me with the next 14 dresses I tried in. She encouraged me to try on veils and accessories to help me get the complete look. Two hours later I had my dress and veil. It was perfect. As I stood in the mirror looking at myself I began to cry. It was perfect. My mother, aunt and good friend all began to cry. It was a wonderful experience and it would not have happened with out Linda.

What a wonderful experience at the House of Brides Couture.I bought my gown on my first stop there, the service is phenomenalfrom beginning to end. My consultant Maria was knowledgeableand knew exactly what would look good on my body, nice goingMaria. Thank you for a wonderful experience.

Alicia and all the staff were wonderful!!! I reserved my appointment online and received a phone call confirming my date, and they also sent me a text to confirm closer to the date. I had a large group of women with me that day and the staff was so sweet to them while my maid of honor and I were in the changing room. Alicia was super good at listening to what I liked and even what my mothers liked so I could please everyone while still enjoying the whole process. Yes I would agree that their dresses are a little higher priced than some other places, but the quality and staff performance wouldnt change me from getting my dress there. I bought a gorgeous dress for a really good deal and I know I will feel like a 10 on my wedding day. If I had to do everything over again, I would still choose house of brides couture!!! Thank you again Alicia for being so wonderful!!!

I visited House of brides couture in schaumburg last month. I had a very enjoyable experience. Margie was my consultant and she showed me some great dresses. I found just what I wanted. the whole staff was great. I cant wait to go back.. I will tell all my friends.

From the moment I came in there the staff was super friendly and helpful. Alicia is very kind. She had a great attitude and lots of patience. I am very satisfied with the service I received.

I have had nothing but I WONDERFUL experience at this business! Maria helped me find my beautiful dress and was very supportive, patient and helpful! She listened to what I liked and didn’t like and provided suggestions. All in all everything has been great!

I cannot say enough about the wonderful experience I had at this store. The customer service was professional and started the second I walked through the door. I was greeted with a friendly smile and that service continued throughout my entire appointment. My consultant took the time to listen to what type of dress I was looking for and helped me find my dream dress! I am so happy I chose the House of Brides Couture to purchase my dress and HIGHLY recommend them!

My experience and House of Brides Couture was wonderful! My consultant was attentive and really listened to what my entourage and I were describing. She helped me find my perfect dress and I am so grateful for the experince!

I walked in to see if I could look for a bridesmaid dress and felt like I was in the movie Pretty Woman. The new employee who ended up getting me was very sweet, but the woman at the front, I think she was the manager, was so rude I almost turned around right then. I did find a beautiful dress that fit wonderfully, but really didnt want to spend over $400 at a store where I felt like I was treated like garbage. I ended up buying an equally beautiful, better fitting dress across the street at Davids Bridal. Across the street at Davids Bridal I was treated like a queen aaaaand the dress was only $150!

I found my beautiful dress here and was given great help! The fitting area was full of mirrors and pretty lighting with comfortable seating for friends and family. The staff member who worked with me listened carefully to the preferences I had and helped me find the perfect dress at a price I could afford.

Amazing experience. Alicia was very helpful in helping me find my dream dress and kept it in my price range! Would highly recommend!

Went to the store without an appointment to look for a wedding dress. I had a definite budget which I explained to Linda. She was very good at choosing dresses within in my budget but still beautiful. I picked a dress from their off the rack dresses and have an appointment for alterations next week. Very easy shopping experience.

Great experience as soon as we walked in we were greeted by thefriendly associate. No appointment, no problem. My mom and I wereserved champagne, I found my dream dress. Thank you House of Brides Couture.

This was the worst experience I’ve had in retail in my life. I normally can not stand leaving negative reviews, but if I can spare someone the time and trouble that I went through with this store I will. I had an appointment set up for me and my maid of honor looking for a dress for her. We scheduled an appointment for a Saturday. We got checked in, and told her the style we were looking for. My maid of honor is beautiful, but on the thicker side, so when we told the representative that we wanted a dress preferably with sleeves, she showed us TWO dresses. Their whole store, and they have Two dresses, but because they only carry ONE Size of each dress they had, she wasn’t able to try on a single one. Now as a bridal boutique, if that’s what this place can be called, I think it’s pretty important to have a dress selection. They didn’t have a dress in her size with even a similar style to what we wanted. When we asked about ordering a dress to try on for her, so she could make sue even liked the dress, the representative told us they don’t ever order dresses just to order. Each dress is the only one they will have in the store. No color changes, and no different sizes. We were scoffed at, as if we were unreasonable for asking to try on or even VIEW a dress before purchasing t. This appointment that was supposed to last about an hour, lasted 15 minutes. We walked across the street to David’s bridal and found many gorgeous dresses, with many sizes to try on, and many colors to pick from. Davids Bridal services were exceptional. Don’t waste your time at House of Brides.

From the minute I called to schedule my appt to the day I picked up my dress, I cannot say how wonderful my experience was. My consultant was able to help me find my perfect gown within my budget. The selection was huge and my consultant was very patient and understanding and since my mom lives in New York and couldnt be there so help me select my gown, she helped me with everything! I would highly recommend this boutique!

I ended up getting my dress here Alicia was very nice and helpful she brought us some really good champagne and it was nice. Until it was time to pay she passed the account to another lady and the price we agreed on jumped close to $400 I asked the lady why it had changed so much she said taxes. I said taxes are 10%. Turned out she was charging alterations and a garment bag we had agreed I didnt want. She took off the alternations, still charged me for the garment bag which was a PLASTIC BAG!!

My wedding was less than 60 days away and I hadnt found the dress yet. The consultants were great, picked out some great dresses, even ones that in the hanger I would normally have passed up, one of which I fell in LOVE with. It looked great on and I cant wait to wear it on my big day.Many thanks!!

I had a wonderful experience at House of Brides Couture in Scahumburg. Maria helped me during my appointment and was attentive and was able to answer all of my questions. She showed me dresses in styles I wanted to see and pulled other dresses for me to try. I found my dress which was a gown Maria suggested for me. We even had a champagne toast! I highly recommend House of Brides Couture and Maria!

I spent time at House of Brides Couture in Schaumburg last week. I had a great experience. I had no idea they had such a selection of bridal gowns. Wow! The staff was great and I found my dress. it was exactly what I was looking for. Thanks for the great service and attention.

I bought my wedding gown at House of Brides Couture in Schaumburg. I had the best experience. Never have I seen such an assortment of beautiful gowns. they had every style I thought of. My consultant found me exactly what I wanted..The staff makes the bridal shopping the best.part of your planning.

DO NOT BUY YOUR BRIDESMAIDS DRESSES HERE!!! I placed my order in FEBRUARY and my dress is still is not in for the wedding in 2 WEEKS! Not a single bridesmaid has received their dress yet! If they think I am going to get my alterations done at their facility and pay for rush alterations they are crazy! You can buy just as nice of a dress anywhere else! The staff has been less than accommodating and not cared at all that our orders are late. The staff has even had an attitude-customer service does not exist at this store. Not to mention that the brides $700 veil is still not in yet. Dont waste your money at House of Brides. You will get better service at another bridal salon. I have never had this bad of an experience anywhere else.

I bought my dress at HOB. They are lovely selections. Alicia was super patient, fun, helpful and shared some great ideas with me. I would recommend seeing the selections and working along with the staff at HOB.

Let me start off by saying; I said YES to the DRESS! Everyone there was very nice and welcoming. My wedding consultant was Maria. She was the sweetest person. This was my first appointment for trying on dresses and I surprisingly said yes to one of the dresses I tried on. They also gave me and my girls champagne after I said yes to the dress. Thank you House of Brides and Maria for making my wedding dress experience great!

I went to house of brides this past Saturday and although this location experienced a flood they did not allow that to take away from my experience . When I walked in I was greeted with smiles and looks of joy, Linda was my dress consultant and she was very patient with my family and I, this is my first time getting married and I wanted to look special . After trying on about 10 dresses and no smile I just knew I was going to walk out and have to continue to look for dresses . Linda’s brought in a dress she thought I may like I tried it on and immediately felt emotionally . I walked out and my mother sister and grandmother loved it, I couldn’t believe I was about to say yes to the dress ! Linda is so kind and sweet and very attentive to my needs, she listened and understood and shared with me that I have to love the dress ! I appreciate her making my experience worth it despite what I heard about the company . I recommend and if you read this thank you ❤️ Can’t wait for my final fitting

I went with my mom and the staff was friendly. My dress is lovely, and I am so happy that I found it. It was exactly what I had envisioned. I have not received it yet, but my consultant helped to ensure that the order would come in on time for my upcoming wedding. I am grateful for their help to do this! The only thing that I would say I wish was a little different about my experience was that I was not informed about a critical tailoring element, and knowing that I am from out of town before I purchased the dress, I feel that it was an important thing that should have been shared with me on the front end. When I spoke with a manager at the salon a few days after I found out, she was kind and mentioned that they will do the necessary bustle the weekend I get the dress since I am out of town. They were quick to correct this portion of my experience. I cannot wait to get the dress!

I came to House of Brides Couture Scahumburg to look for my Wedding Gown. Everyone is so friendly and made me feel special. I stronglyrecommend this place. Maria was my bridal consultant and she was very helpful and patience. Thank you Maria you made me feel like family!!

My mom and I recently went wedding dress shopping at this location and found the experience with House of Brides to be great. Our wedding consultant, Kristina, was absolutely wonderful! She listened to what I was looking for, helped me with the elimination process, and provided wonderful feedback. She was not pushy for a sale, she was very patient and went above and beyond to make me feel comfortable. The best part was that we ended up ordering the dress that Kristina initially picked out for me! She knew from the start what would look good on me. Thanks again Kristina!

Since the day i walked in they were soo friendly and passionate about their work. Farnaz was my wedding consultant and let me say she was wonderful, she is honestly the best. She listen to every detail i wanted for my dress. She made my family feel welcome when it was the final day to buy my dress. Also all there brides dresses are beyond beautiful. Cant wait to wear my dress.

Heard some negative things about HOB. (But i gave it a try)Im so glad I did!. I had the best experience and I would recommend HOB to every bride. Very kind and very professional. Most importantly I have my dream Bridal Gown.

I had a very wonderful experience at the Orland Park salon. I visited with my mom and sisters and we all had different ideas of what type of gown I would be wearing. After being to several salons in the area, I was so confused & overwhelmed as to what I wanted. Needless to say, our consultant listened to all our ideas and found me MY dream gown (which also made everyone happy !) I would highly recommend this store, they have a great selection and the staff was so accommodating & friendly!

My wedding is this weekend and I cant wait to wear the beautiful wedding gown I purchased at the Glen Ellyn store. The service was beyond what I could have imagined. I was warmly greeted by the receptionist when I walked in the door and left being great friends with my consultant. I would highly recommend the Glen Ellyn Store for all your wedding needs!

Worse place to buy any wedding dress or tuxedos from black tie Company in house of brides. Didnt get my wifes wedding dress on time and the management was very unhelpful. If your getting married please im begging u not to shop here. Not to mention the lady at the front desk has the worse attitude. Evrything is made in china for $300 and sold to u for $1000s.

DONT WASTE YOUR TIME HERE!!! If I could give negative 5 stars I would. I had two bridesmaids from out of town order their dresses from this store in April, was told by my consultant the dresses would arrive in 6-8 weeks. 8 weeks came and went and the dresses had still not arrived. I called multiple times to get a status update on the dresses and was told that the dresses are being shipped from overseas and they cant talk to the shipper on the phone because the dont speak English (?!?!). After three weeks of BS from the staff I finally spoke to a Manager at the store and was told the dresses actually take 16-20 weeks to arrive. If I had known this information I wouldnt have had my bridesmaids from OUT OF STATE order from here because now we are crunched to get the alterations completed. So the dresses finally arrived and I am fighting with them to get the alterations cost removed for one of my bridesmaids because she cant get into town fast enough for her alterations appointment. ALSO the alterations fee?! Total ripoff at $135 for ANY alteration. This place will only cause you stress and more stress.

I went to House of Brides Couture in Schaumburg to look for a wedding gown. I had a great experience. Everyone from the front desk to the consultants were all very nice. My consultant was Margie. She as very pleasant and helpful. The gowns were beautiful. They had every style I saw on line. Wow, the selection. I found the perfect one. thanks everyone.

Very happy with the service I received here. Knowledgeable and polite staff. Relaxed shopping, didnt feel pressured. I recommend brides check this store out.

Just left the Orland Park store and I am so excited I found my perfect gown!I had the best time with my mom and sister and cant say enough about what a wonderful shopping experience I had. I am so exited to pick out bridesmaid dresses with my girls, they have such a large selection to choose from. See you soon!

I had an incredible experience with both of the consultants I worked with! I found my dress the first day I went shopping at House of Brides. My consultant let me look at all of the dresses on their floor and let me try on as many as I wanted. They have an incredible selection. My consultant picked a beautiful veil that matched my dress perfectly. My dress just came in and I tried it on today. It fit wonderfully! My consultant even picked a hair comb for me today to match my dress and I was able to make an appointment with alterations. Not sure why everyone is so negative about this place! If youre concerned about getting your stuff on time Im not sure why you dont just lie about your wedding being sooner than it is.

My niece found her beautiful dress there and she had an incredibly pleasant experience with Maria. She was helpful, kind and very professional.

I ordered my dress and veil from this one... my dress is absolutely beautiful and the alterations are perfect. However...when I did my first fitting, you have to pay your balance and I never got a phone call that my veil was delivered. I refused to pay for the veil until I received it. The next week I called every day to speak to the ordering department and manager and left numerous voice mails with no phone call back.I went to pick up my dress with the final fitting...again perfect. As I was leaving, asked the front desk where my veil was and she said oh its here. They never called me. I ended up buying another one. The receptionist would not list to me and kept saying that they called me. I looked through my phone and that day they called me was the last time I called them. She grabbed the veil pulls it out of the bag and tried to re sell it to me. She had the worst customer service ever!!! Future brides are better off not dealing with this.