They had a fantastic promotion going today. I got a 50% off coupon at the door and it was applied on top of the sale. Fay was very nice at check out. Only issue was the heat BLASTING. Happy with my purchases.

Helpful staff quickly directed me to the right departments. Geeat deals at 30 to 50 percent discount brought me in and paid off. Clean and orderly store. Not too busy, easy to shop.

Love this location, great price- 4th of July

Staff did a wonderful job helping me find well-fitting clothes in my budget for an interview. They were friendly and terrific

Store is well kept and organized but it seems like there is a staffing issue. Check-out lines are long and You can never find anyone to ask for help....

Don’t remember visiting JC Penny but I got you guys lol. 5 star

This place has no service. Doesnt belong in a mall. Clothes. Outdated. Service. Awful. Hotel, trivago.

This is a fun store for our ladies ages 12 thru 25. Lots of choices Looney Tunes, Moana, Mulan, and Star wars merchandise. Helpful store associates for dressing rooms and checkout. Many items on sale at a good price. We got most of our shopping done at this store in Woodfield mall.

They usually have good sales and beat the hell out of the big and tall stores

1 step away from a Flea Market atmosphere. Inventory & shopping area seemed more like a final clearance/closing sale.

I found some very nice sweaters here.

Great shopping experience there with 30% off on many items. Will visit again. Bought their designer coat for a function for family!!

Love their great prices! Always a coupon for something!

Good place to shop during the holiday season. It would have been much better if they had enough reps to help the customers.

We took photos their and the photographer was very patient with our 7 month old grandbaby. She really did a wonderful job and the pictures came out very nice.

Overall favorite place to shop always has great deals

Very good Products and customer service

Check out the jewelery, great selection and awesome service

Great service and great price 👍

Great service in the early a.m.

I love this store and the clothes and the sales are always awesome!

Good collection of everything. Their toy section got variety of toys to choose from and especially Melissa & Doug

Awesome sales going on there ! Its worth a look !!

9/2021 Tried to get a mattress here. Penny was helpful. But they are expensive and not so organized. Ultimately, we went somewhere else.11/2020 Place is clean. But not tidy. Clothes are strewn all over the place now. Clean from germs. Not for other people though.

I went to buy some jeans. I tried to find store employee at no avail. Finally found an open register and asked for the nearest dressing room. Disappointedly, I discovered that they no longer provide anywhere to try on apparel prior to purchase. You can always bring it back, the girl at the register quiped. She was trying to be helpful. Thank goodness I estimated well and didnt have to make another trip to return the jeans.

Employees were extremely helpful in getting me to my items. They had the items that I wanted socks and a bathing suit out of season.

Nice store, lots of clothes but just a little pricey on some stuff

A fine department store

No customer service on floor on Saturday.

Came to buy some dress pants everything was easy to find and the staff was super friendly they found me my size for dockers and they gave me a discount for not having my size on the floor will definitely return ...

Worst customer service I ever had, will not shop here again.

Convenient reasonable price

Typical JC Pennys. Reasonable variety, but overpriced. At least its not Sears. Woodfield Mall is definitely on the decline though.

Love the clothing selection.

There are so many items for sale here, and lot of them are really good, and beautiful.

Got better deals at Macys, Sears, and Kohls.

We always use the photo studio here for our annual family photo. My only complaint is the photographer only takes single shots. With a modern pro camera I would expect them to shoot in a burst in order to prevent losing a pose over a blinking eye, which has happened a couple of times.

Good shopping experience. Great staff too!

The bedding department was nothing to speak of ( the shelves were empty)plus no customer service.

Paid too much interest over the last 20 years. Asked them to lower it since i have never missed a payment. They refused. Paid my card off and got rid of it. And they wonder why their profits are sliding!

Tip many clothes for old folks and very pricey.

Shelves a little empty. Time to get people off unemployment and back to work!

I like jc penny nice people nice clothes

Went to purchase a suit for my 15yrd old. Prices are good. Had to order the pants. Cant wait to pick them up.

Great place to shop to avoid people during covid19

The customer service/ returns staff on 12/30/2019 were so incredibly rude. I came in to return a sweatshirt I received for Christmas. They could only give me $9 when it was $50. That’s no problem I totally understand that’s all they can do without a receipt. So I said I would keep it and try and get the receipt from my aunt. The woman helping me apologized and offered me a bag so I wouldn’t have to Carry the item in my hands around the whole mall. I appreciate it and said that would be great! This was then followed by the woman manager yelling at the woman helping me saying “ don’t help he out, don’t give her a bag. What’s wrong with you!” I don’t think this was professional, polite, or proper qualities of a manager. I couldn’t believe they said that especially where I could hear it.

Found what I needed, but it wasnt easy. Why are girls toddler clothes on a sale display for toddler boys clothes? Its either disorganized or deceitful.

Always had a good offers

Old Indian guy was BEGGING me to sign up for a JCPenney Credit Card. I get it, the employees have to meet a quota and/or are encouraged to get customers to sign up. But after politely declining, he insisted and even played the ethnic card, telling me in Hindi that he gets nothing out of it and he’s just trying to help a brother out. Trusting his word, I went ahead and signed up.Later, he acted COMPLETELY brand new. There was a sweater that was marked down to be 25% off the original price. Not noticing that it rang up as original price, I asked him if he can apply a coupon. He said no, because that sweater brand is excluded. Which is fair, I checked and that brand was in fact excluded. But after that, he just jumped on the “no” train and just kept saying no to everything. I said not even with my JCPenney Card? “No”. Can I apply my points towards it? “No”. Then I noticed that the sweater was showing the wrong price when he rang up and that it’s supposed to be 25% off, I even insisted walking over to that section and showing him. Guess what he said? “No.”I ended up going to a different register. The lady was a lot less stubborn and at least heard me out. I told her I can show her where I found the sweater and she said she knows where they’re located so she went ahead and led the way. Lo and behold, she saw that they were in fact 25% off and so she manually applied that towards the sweater.If you come here, choose your registers wisely. For sure avoid the one close to the Men’s Nike section, since that’s where that stubborn old Indian man is!

Shopped in mens department. The still had lots of displays with short sleeved shirts. It was sad to see how the clothes were socially distanced. Woman checking us out was very friendly. Cant try anything on so of course now theres a return for tomorrow.

Had a receipt for Jewelry she said take it back so the JC Penney I bought it at After a 11/2

I went in this location on Tuesday in search for a coat. What I found was two pairs of very nice dress shoes in my size on clearance which is very unlikely.No one was there to help In the evening but when I ended up checking out I had one of the worst experiences I could ever have with the cashier. Assoc#0686. Instead of being helpful she had a smart mouth. Love the shoes and the belt though.

Friendly associates clean environment. Sale prices on many items.

Great store

Good shop for general shopping

Great place to buy nice jewelry and clothes for the loved one. Most online order pick ups, and most returns, are only done at one area near the optical department, on the first floor. Fine jewelry and watches are picked up and returned at the fine jewelry department on the second floor.

Big downgrade from last year

I like whit my favorite place

Wasnt too happy about them not allowing me to go into the fitting room with my 10 year old daughter. First off how do I know who is in there?! Obsurd, needless to say I did not allow her to go in there. Then the register lady kept insisting on me opening up a credit card..I think I said no about 5 times prior to her finishing ringing up my items, then again asked me when she gave me the total...I was extremely irritated.

Went to Penneys looking for a dress to wear to a baby shower. They had a large selection and I ended up finding two that I liked. I didnt give fiive stars because the dressing rooms were so packed with clothes others had left I had to move them out to have a space to hang. I also had to go searching for cashier so I could pay. Come on Penneys hire a few more people.

I always get my portraits done here, never had an issue, always great quality. As long as you make an appointment and come a little early you can get in and out quickly most days. Pricing is a little expensive so its worth it to get the studio pass or whatever it is called if you come a few times a year and get some packages

Still a great place to shop. Hard to beat the sale prices. Always friendly staff.

Good place to shop. Plenty of variety of all items. Went there for Thanksgiving shopping. I wasnt disappointed. Got what I wanted. You can shop online and pickup at store. The staff were very helpful. I would definitely like to visit again.

This is one of my very favorite dept. stores. They have such great prices, frequent sales, and a coupon in the news-paper. They are very accommodating if a return is necessary. My daughter has bought living room and den upholstered furniture there, with all the discounts, and found them very well made and fabrics very long wearing and durable.

Have always loved JCP.Hope they never close

Pennys has quality clothing and other household items, and as long as you shop when you have their coupons in hand, you can find some really nice deals. Just make sure you shop here with their coupons, otherwise theyre a bit pricey. Their online shopping is just as good as their actual store.

Great sales, good prices. However, the sales associate walked past several times without acknowledging if we needed help. We were bra shopping and could definitely use some help.

Great store with multiple floors. Has a great discount area for furniture and other products. Has everything you need.

JCPenney has good sales sometimes. The clothes they sell Im not like what they used to be some of the clothes look very cheesy and cheap-looking and you have some clothes that looks very quality and sophisticated you just have to take your time and look through the clothes especially the ones they have on clearance

This store is very clean, a like the view of everything very clearly.

Fast service. Adam in the mattress department was fantastic. Busy holiday season and he was cool as a cucumber getting us checked out. Great service. Thank you.

Love this store!

Actually fairly neat. Has improved since last visit. Well organized and stocked.

They have got options for everyone and the best part is varieties among their collections. Price compared to to other stores is relatively less, however quality wise there isnt much difference. Their staff behavior is nice too. I had an issue with size for one of my sweater, the guy at the store helped me locating the right size sweater. Location of the store is also favourable.

Wasnt appealing to the eye

Very helpful associates. Very very clean store and extremely well organized. My first time ever in this particular store and will definitely come back.

They have got options for everyone and the best part is varieties among their collections. Price compared to to other stores is relatively less, however quality wise there isnt much difference. Their staff behavior is nice too. I had an issue with size for one of my sweater, the guy at the store helped me locating the right size sweater. Location of the store is also favourable.

I had placed a store pickup order on 13th March and after that because of Corona the stores closed and seeing the situation I did not mind waiting for all this months.Since last week, the status of my order changed to Transit to store and so I was checking it daily to see when its ready. And today it changed to Picked up without even me picking up or going to the store.So I called up Customer care who did not help me at all but instead asked me to contact or visit the store.I tried the calling the store 3 times but they would pick up and say theyre transferring me to JCP.com people and put me on hold and ultimately hang up.So I ended up going to the store where they made me wait 30 mins to tell me adjustments were made during delivery so the order is cancelled and were issuing a refund now.Is customers time no value to you? A simple thing which could have been told over the call or email made me waste an hour and also go the store.Totally disappointed with the service!

Great prices and the clothing selections are very good. Great parking near the entrance. Friendly service at registers. Very helpful too.

Prices are not in line with reality, their returns section is outdated, as is the store itself. I hope places like these can survive a second retail armegeddon, but theres gotta be something to give for us as consumers.

Got food poisoning from a&w. took too long to find a bathroom.... place so biglovely sephora for my wife but three star for the hidden bathroom

A year ago, I had no problem with Penneys, but this year, they get a 2 star. My mom and I went to the Intimates section to buy underwear and saw signs that shows regular, sale and better sale on them. My moms shapewear was supposed to be $14.99, but hardly anything on the racks showed the price. There was no one in the department to ask, and they would not change the price. VERY disappointed. In little writing it says that any price not on the sign is priced at regular price. Talk about a rip-off. We come to Penneys to buy Intimates because they have better sizes than the other stores, but disappointed in their signing and the associate at the register didnt say anything. They are downsizing the departments and making it harder to find an associate to talk too. I hope the regular clothes signs arent as screwed up as the Intimates is.

5 stars for the blinds and drapery department. They have very good deals for blinds and custom blinds. Will buy from them again.

In and out

Very nice. Good product and good price. Staff was very helpful too. Will definitely return again.

Lots of options.

I usually really like JC Penny’s. The employees in the Woodfield store were standing around talking while customers were waiting in line. Then, after I found a tie that was priced at $45.00 in the clearance bin (50-75% off) a rude woman at the register told me it was $50.00. Even if it wasn’t clearance priced, it shouldn’t have jumped another five bucks. Crazy! They need to up their game or they’re gonna get rolled by Kohl’s.

Rather get my shoes and or boots from JCPenney when they have a good sale one of my favs

I really like J.C.Pennys Woodfieldthey are clean and organized. There sales team is very nice, at least the ones that took care of me.

Always get our Xmas cards done here. They have great sales for the holidays.

Found good bargains in the womens department. Sephora had deals as wellLarge store with the best saving. Need more help.

Great product and great prices

Jose in mens department was very helpful.

From the windows to the walls! We hit the clearance room they had there and got a leather jacket for 15? Really? They also had WRISTLET RFID wallets WITH chargers inside them to charge your cell phones, what? I bought me one, my mom one and my daughter one who was with me! For 13.99 from 50! SOLD!

Whats good you can pay your JCPenney credit card bill there and the staff is very knowledgeable very friendly more than glad to help you with anything good experience

Love it especially when they have their sales

JcPenny is the Best or it use to be but in the recent years it has changed alot.

Great place, it was packed when we got there and we still got out in 10-15 minutes.

Internet order not fulfilled properly and problems with returning items because order not properly fulfilled. Overall a really bad experience with what should be a simple process. Staff in store were incredibly helpful and patient trying to fix it but its not worked, this is down to the internet ordering system I think, not the in store staff. They finally managed to refund the full amount to my credit card, for which Im grateful, but the experience has made me unlikely to order online again from JCP.

Went to JC Penney to look for new furniture. The staff in the area was very helpful and showed us different options of what we were looking for. They also offered delivery and custom made furniture.