I had high hopes for this place, but unfortunately they get a bad review. I was told that it would take 1.5 hours to mount and balance my new tires. I informed them that I had a voucher for 2 hours of work through Localflavor.com. They had to extract the tpms from the current set of wheels but dismissed it as no big problem. After a prolonged delay and them having to keep my car overnight, they tried to charge me $379 for 3.5 hours of labor! A regular priced mount and balance is only $89! Were they really trying to convince me that unmounting an extra 4 tires takes an additional 2 hours? One service member felt the need to interject into the discussion with his rude comments. I didnt even mention to them the fact that they nicked my rims because it wouldnt have mattered. Im sure that others might find them as an honest business, but I did not! Its unfortunate that greedy service managers like the one that I had to deal with give this industry sector such a bad rap!

Capitaland Subaru have always treated me well and always great with service. Ive never had an issue with the service department. Bill and his team are amazing, especially the folks at the service front desk.

My very first service of my very first Subaru. Love my Cool Khaki Grey colored Crosstrek.. thank you for taking care of prince charming for me😁

Russell,my salesman has exceptionally great customer service makes you comfortable and at ease explaining all the factors making my experience so easy just jumping out of one vehicle into your another.it’s been a great experience with Subaru and Capital Land motors.Russell is a fantastic salesman.I thank you all,for a great experience with Subaru for the last three years👍🏽

My Subaru dealer is better than family. I trust them and know they have my back. I have been working with them for over 5 years and the owner is consistent and his team is as well. Ask for Marco and Chris they will help you out with your next car.

Great service... affordable... very friendly staff... bought my first Subaru here and I love it.... first car i ever bought that I havent had any issues with in the first year!!!! Highly recommend capitaland Subaru

Scheduled a service appointment and staff was willing to work with me as I couldn’t get there til later in the day. I did have to make another appointment to have my brakes done as they didn’t have enough time. They offered a courtesy vehicle to be picked up the evening before which I accepted, outstanding service so highly recommend Capitaland Subaru!

The staff is always friendly, professional and helpful. The building is always clean and spacious. Prices are reasonable and often use available coupons. Never any pressure to add unnecessary maintenance or sales.Love my Subaru as it’s been proven to be spacious, reliable and most safe for my family .

Marco was an amazing sales person! They helped me out with everything I needed. They followed through with their word. Give them five stars would definitely go back for another vehicle in the future N will definitely send others in the market to him. Thank you so much for a wonderful experience.

The service department is friendly and diligent. My daughter has an older car and they always find a solution to keep her car running well. The 30 minute drive to have our cars serviced is worth it!!!

Excellent service. They always go above and beyond to help

The very best auto buying experience I have ever had! Everyone I encountered from sales to service was very friendly. Negotiations were easy. I am overjoyed with my purchase and will recommend Capitaland Subaru to family and friends!

Went in for oil change/tire rotate/ check brake issue on 2020 Ascent. Check in prompt and fast. Waiting for car. Been having a brake issue past few times in but always checked out ok. This time however not good news. After apologizing (nice of them) for the longer than normal wait for said service to be finished they told me I need new brakes. They found bad pads & really warped front rotors! But the best news......all covered under warranty! Added a few other things thought of to check on which they had no problem doing for me. Very friendly staff in service department, very knowledgeable and honest. Left quite pleased.

Daughter bought new car. Experience was very good. Pleasant people. Very quick service.

They fixed my car and leave it good 👍

I bought my 2018 Outback here and am very happy with my vehicle! The service is top notch, friendly and efficient. The waiting area is modern, customer friendly. Customers get treated very respectfully in a personable manner. Highly recommend Capitaland Subaru!

Impressed with the salesman’s knowledge, courtesy, and friendliness. I did not get my usual feeling of dread when trying to buy a new car. Great experience all around!

Just took our Forester back to Capitaland for a problem with a leak under the dashboard. They diagnosed it quickly and made a repair and we were all set within a couple of hours. Friendly and attentive staff. Very satisfied.

I have purchased three vehicles from them and each experience was great. I got what I wanted out of my trade and a good price on the new car. Marco was great to work with when I purchased my new Forester and it was the quickest deal I’ve ever made. I have recommended Capitaland to everyone I talk to who is in the market for a Subaru.

Great service - also checked on the work of another service shop and confirmed the other place’s shoddy work. Ended up giving me a deal since I was ripped off by the other place. Staff was also great with my dog!

I bought my car here 4 years ago and I’m SO SAD that I’ll be moving across the country and have to find somewhere that meets my new expectations. I’m usually wary of car places since I have a history of crooked mechanics telling me that past cars have had serious problems when they in fact did not. I expected my maintenance to cost me a LOT more than it actually did. The oil change was set at a great price, they took care of my state inspection, they took great care of my recall, and I had a really smooth loaner car for the day. I couldn’t have had a better experience. I’m so happy I chose Capitaland out of all of the other Subaru dealers to do business with!

I let them know i had to have my car back at certain time and Capitalland Subaru had it back 1/2 hr earlier with everything i wanted to have done and at a good price.

The service was great and took about an hour. I had more than a quarter of a tank so they drained it down, did their repairs and put the gas back in instead of rescheduling my appointment which would have been 2 weeks later!!

I went to the 4 Subaru dealerships that are in the Albany area that I found via Google Maps. This one by far had the best customer experience I had. Anne was the sales agent I worked with and she is the main reason I went with this dealership. She was not pushy with trying to get a sale and was attentive and listening to the things I was looking for in a car and even showed me a few models when I wasn’t sure which model Subaru I wanted. 10/10 I am going to go back to Capitaland the next time I need a Subaru!

This dealership takes the cake as having the worst customer service of any business I have ever been to. I reported them to Subaru and will be reporting them to the better business bureau shortly.They held my car for four days (after confirming a same day service appointment), and I didnt get upset until day 4. Jordan was the intake person; she was fine until things started to go south and then there was no apology, no concession - just attitude. I asked for the owners information and they didnt have a phone number and said he doesnt use email.Bob May is the service manager and once the call got to him he didnt apologize once for having my car for three extra days and having done nothing to it (other than possibly giving it back to me in worse condition than I dropped it off - I have real integrity concerns about this dealership). He actually laughed when I said I had dropped it off for same day service - which is something they had promised when I first made the appointment. Then he told me they wouldnt bother servicing my car at all.Again, I didnt even get upset until day 4.They didnt just lose the business of the actual service I requested, they lost the $2000 check I was about to write to their sales department for an extended warranty. And when I say they I mean Bob and Jordan lost the business. Mainly Bob, because as the manager, he should have remedied the situation. I also have two employees that recently moved to the area with Subarus, and they were horrified by my experience and will also be avoiding this dealership.I took a couple days to cool down, and then I called Subaru corporate who made this right for me. Thinking about this experience disgusts me every time, so I took more time before sitting down and writing this review.I had considered purchasing a Subaru for about five years before I finally did, and this dealership really made me regret it.In all sincerity to anyone that reads this, I have serious concerns about the integrity of the staff at this dealership and would never trust another vehicle under their care. Please go elsewhere or be prepared to get ripped off, lied to and insulted if you have any problem whatsoever.

I bought a used Crosstrek from these guys in 2016 and just traded it in for a brand new Outback. The salesmen are really friendly and seem really fair and Marco explained every single button in my new car, highly recommend Capitaland!

They were very considerate to give me a loaner which helps a lot. the only little thing i’m concerned about is i did not have a diagnosis sheet (that paper with colors).

Great service. Prompt and friendly.

Very helpful and respectful. Not at all like other pushy car salesmen. My family members and I will definitely be returning for our next Subaru . If you want a pleasant respectful helpful experience, Capitaland Subaru is the place to go! Thank you Josh for all your help

Great customer service from Darryl in the service center! They got me in quickly to check out what was going on.

Marco and Glenn were both very helpful in making the purchase of my new Forester and my grandsons new Crosstrek 🥰Their help made the process so smooth and stress free 👍I love Capitaland Subaru 🎉

Great experience. Stopped in with no appointment. They took my car in and gave me a loaner for the evening until the car was finished the next day. Amber, Bill, and the rest of the crew was great. Highly recommend.

No hassles, easy negotiating, no hidden charges, all on the up and up, on both purchases -2018w/Ann and Chris & 2021w/ Bob and Chris .Pleasure to do business with.😁👍

Made a appointment for a oil change and tire rotation. Also had them change the cabin filter. Prosess took close rto 2 hours. Their policy is to check air and cabin filter yet they charge for replacement even though they have them out.After the last oil change they failed to reset the mileage proprerly so when it reached 5000 miles the message to have iol changed never came in.All service department should be visible from the waiting room.

Capitaland Subaru repaired a serious problem with my Impreza. Despite being extremely busy, they managed to repair my car the very same day. Not only did they repair the initial problem with my car, they also checked out the car and took care of other minor problems. The employees were all very helpful. They even provided transportation to help me out. Capitaland Subaru was extremely accommodating. I can’t say enough positive things about the service I received. My car is running like new! Thank you very much! I strongly recommend Capitaland!

Thank you Capitaland Subaru for doing such a wonderful job on my car! The detail work is awesome! Felt like it brought my car back to life! And the valet service is just the best! Thanks again!

Great experience getting into a new Subaru! My salesman Marco went above and beyond to try and meet my car and pricing needs. He was friendly, knowledgeable, and truly cared about making getting a new car easy and stress free! He also called to check up a week later making sure everything was going great with my new car! I love my new Subaru! All in all great service from Capitaland Subaru and everyone I had contact with. Highly recommend them!

Always a positive experience. Service department is exceptional. Always friendly and professional. They immediately knew what the issue was with my car. Knew it was covered under my warranty. Took care of the problem and work was completed as promised.Purchased my second Forester from Marco. It was such a positive experience. Excellent service, delivered vehicle as promised. Everything was perfect!!! I can’t say enough about how wonderful Capitaland is. Thank you.

Wonderful! Bob Bonaparte was very kind, knowledgeable and patient with me. My daughter was there to help me. I cannot say enough about the whole experience. Would definitely recommend Capitaland....and ask for Bob

Josh was so incredibly kind and helpful. The entire process was smooth, friendly and I felt very reassured the whole time. My car is wonderful, I love it!! I’m going to send everyone here to buy their cars!

Great value. Quick. The people moving you in and out of the service dept. have fun, pleasant and great personalities along with a sense of humor.An overall good experience... the only change I would suggest is a bit more refined and comfortable waiting area...

Issues with the evap lines above fuel tank, hard to reach without taking everything out. The repair tech found it quick.Emily at desk was also very helpful in completing repair.

I will never use this Subaru dealer again. Brought my 2012 forester in for stalling issues and $2345.00 later the issue is not fixed. They just threw parts in my car and did not fix the issue and just charged me every time. They also did not call my extended warranty company who now has the receipts and told me things were covered that the dealer charged me for. Dishonest company. I dont how they sleep at night!!!

I really like this suburu dealership, so far everyone has been so nice nice and helpful. I had my front brakes done and a couple recalls it took a little longer than originally thought so the service department gave me a loner car so I wouldn’t be inconvenienced. That was very helpful.

This is a great place. Mechanics are competent and quick. The staff is welcoming and helpful.I will definitely return for my next service

Love capitaland Subaru! Always receive great service. Daryl and Bill are the best! Thanks again!! -Renee Suitto-

I had an oil change. It took a little less than an hour.Everything went fine.I had free car wash at the dealership after the oil change.Thank you.I love my Crosstrek 2020

Emily in service is friendly and competent. Even helped me to get new tires at no charge through Subaru headquarters! The work done in the garage solved my issues.

Ann was extremely helpful and made sure that we got the best model with options for our family’s needs. We are extremely happy with our Ascent Touring and will be sure to use Capitaland Subaru again.

Service was performed consistent with service rep discussion and cost estimate. The experience was excellent. No complaints.

Efficient servicing. Oil and tire rotation in about an hour. Reasonable price.

An outstanding, no pressure dealership. Very friendly staff who actually work with you, not against you. Facilities are extremely clean, cars are sanitized before you get in them and there was no problem test driving multiple automobiles. High recommended to anyone looking to upgrade or get a new or used car.

It was a wonderful experience at Capitaland Subaru. The service department was friendly and helpful when it came to my questions. They did a wonderful job with the work that needed to be completed. Would definitely recommend!

We have one word to describe the Capitaland Subaru experience. HAPPY HAPPY HAPPY. That’s based on service rendered, personnel involved and cost. Need I say more?

I am always impressed by the professionalism and care that I receive at Capitaland Subaru. Thank you!

Jordan went out of her way to accommodate me. Issue resolved promptly and professionally.

I had a good experience getting my Forester serviced at Capitaland Subaru. I also saw my Salesman but it was hard to recognize him without his mask on!!!

Courteous staff. One hour wait for a scheduled inspection seems a little excessive.

I have had good experiences with the service department in general, however, this is the third time in a year that I have gone in for front brake work and after almost $1000 I see no improvement since the last service call.

I had a great experience from the time I walked in the door to capitaland Subaru. Friendly staff. Clean. Salesman Marco was awesome. He made the difference. Went out of his way to take care of us, little details mean a lot, was attentive., took his time, professional, answered all questions. This was the easiest and best experience I’ve had buying a car.

Very friendly without being pushy. Our experience buying our new car was easy and without any problems. They bent over backwards to make sure we got the deal we wanted on the car we wanted. We love the new Outback which has all the bells & whistles we desired. Our salesman walked us through all the options after we received the car, and when we had more questions about some issues after using the car for a while, the maintenance coordinator explained them in detail and helped resolve them.

They are very reliable people and I feel good leaving my car in their hands.They do not try to find extra things wong with your car and their prices are reasonable.Plus, the lady who sold me the car was still there and remembered me!!

All the best in helping me with financing and purchasing the right subaru forester for me.

Fast and convenient. Stopped in first to use free customer car wash. Arrived early and taken right in. Gone with a clean car before my scheduled arrival

Had vehicle serviced, was quick and had my problem fixed. Honest service advisor and a pleasant experience.

I have bought three Foresters from Capitaland including my current car which I bought during the darkest days of the pandemic. That’s how much I trust them. I bought a car without test driving it!I also get my car serviced there. They know Subarus so their service is reliable and I have never felt like they were inventing problems so they could get paid to repair them.It’s wonderful to do business with people and products you trust.

I went to have monitor for right rear tire looked At. Everything went really well..

Capitaland has always done a great job getting my car serviced as efficiently as possible. I always wait for the car and found the accommodations flexible, whether I’m there working or just waiting. Thanks!

Best Subaru car dealer and the rates for car maintenance were very reasonable compared to other dealers

Capitaland motors is the best place around I bought in two trucks there Ive wore my service done there service is very good you can always count on it being right I definitely recommend capital land motors.

Professional, informative and understanding! Bob took his time to understand my needs and educated me on the brand without being pushy. The entire experience from start to finish was everything you would have hoped for when looking to find a car.

Very friendly talked me into more service than I was going to have but that was alright. Had the wheels balanced, alignment checked, and tires rotated they never checked the pressure. Ended up with the 35lb tires in the rear and the 32lb tires In front. They cleaned the throttle plate and a bolt is missing holding the cover on. I had asked for them to update the software as I was about to pass the 36 months, they could or did not want to. So I spent the time figuring out how to do it sitting in my driveway. I had just brought out the lease becouse they had no outback touring to sell me. Subaru suggested I contact my dealer for help but after 2 calls to the finance department both were not returned I did it myself. Not hard but I had never done that before.My plan is to purchase a new Outback Touring when they become available and I can get a good deal but there are other dealers.

Pleasant and efficient service ! Advised of upcoming considerations for car care without pressure.

Friendly staff, clean waiting room, decent prices.

I love dealing with Capitaland Motors and Marco was very helpful.

I had an airbag safety recall i needed fixed. Contacted Capitaland Subaru explained the issue and spoke to one in a line of great people from start to finish... Even though my specific repair was only going to take 90 minutes I was given a loner vehicle to use so I could go about my day like any other. When my vehicle was finished I received a call that it was complete and was still told no hurry.. I am very appreciative that I was able to enjoy my day without even feeling like i was doing a chore.. Thank you Capitaland Subaru for making a day that typically would have been a complete waste of a full day into an enjoyable experience.... Your entire team is awesome....

First new car service June 23, 2021 easy and under one hour.

Ive not always had good experience buying cars from a dealer but we needed a new car, saw a real beaut online, called, setup a meeting and Bob Bonaparte was our guy. He had the very difficult task of letting us know our 2008 car with 199,000 miles on it wasnt worth much (what?). But I liked that he cut to the chase, answered all our questions honestly, clearly and without hesitation. The finance person is typically who you have to watch, but Jason was also straight with us and there were no surprises. I checked every line of that sale agreement for some surprise extra charge but there werent any surprises. We got a great ride for a fair price and thats all I wanted. Oh, and the car was SUPER clean when we got it. I mean clean, clean.

From sales to service, I have had the very best experience. Everyone is incredibly kind and helpful. I will forever be grateful to Scott Lussier for being so kind as I purchased both of my cars.

Great service, people were a pleasure to deal with

At capitaland they made buying my new car an easy experience.

I just bought my first Subaru at Capitaland Subaru and I have never had a better car buying experience. Friendly, accomodating, a great hassle free deal! Thank you Bree and Chris!

A very pleasant experience. Friendly greeting, comfortable waiting room, quick service and simple paperwork. Thanks!

I had a wonderful experience here. The best car-buying experience Ive had yet. Very accommodating and helpful. The prices were great and the service excellent. This was the most painless and downright pleasurable car-buying and financing experience Ive ever had (and Im in my early 50s). Highly recommend.

Bob and the rest of the staff were great. I found the car I wanted online and he was very helpful with getting my questions about it answered and making the trade-in and financing process smooth. Thanks!

Just bought a 2021 Legacy Limited, trading in my 2017 Outback Premium. Our salesperson, Ann, was wonderful from start to finish. Our F&I person, Jason, was also wonderful from start to finish. Throughout the entire process, there was zero stress to the entire transaction: requested the internet price, made that an agreed-upon price for the car (it was already very fair), they met the trade-in value I requested, and made the 0% APR for 63 months I requested happen as well. Paperwork signed (which was exactly right the first time), out the door. About 1 hour from initial want to buy to driving away with it across two separate days, plus a ~30 minute test drive. Highly, highly recommended. Better than a certain other Subaru dealership nearer to Albany, that told me Crosstrek tires inflated to 50+ PSI after delivery was how they come from Japan or that someone was just test driving the car I am considering right now. Also, no blaring music or TVs in the background (this is highly appreciated, seriously), anything like that. None of that here. GO HERE!

Service quick and easy. Service manager reminded me that state inspection was due and got that taken care of during our visit as well as regular services.

Good speed of service, worker performed on the vehicle as asked.

Good deal. No pressure. I bought my 21 crosstrek there.

The staff at Capitaland Subaru are amazing, they make you feel like family. The dealership is clean and tidy, they even have a resident cat who was a rescue! The service department is clean and easy to get to. They have an enclosed service drive that you can use every time you go in for service. We have two Subarus and they have taken care of them and made sure we are all set for the upcoming cold weather. Thanks Capitaland for all you do for us. Remember to wear masks to keep your staff healthy and safe and your customers visiting you.

Polite friendly quick service. Very comfortable to talk with service reps

Anne and the rest of the staff at Capitaland were very helpful in the purchase of our new Outback.

My love affair with Subaru first blossomed when my son was born 26 plus years ago. Love the performance, safety and all wheel drive. I have purchased at least six Subaru cars from Capitaland Motors in Glenville, NY. I highly recommend them. Great sales team and the absolute BEST service team.

Ann. Chris and Jason were wonderful. They all treated me with respect and understanding. I was truly impressed. I will look forward towards my next visit. Sincerely, Marilyn Birmingham. :)

Capitaland Subaru breaks the mold on the painful process of purchasing a car. They took their time, and genuinely cared about me and my personal situation. From the sales manager, to the finance officer, and salesman, these are good people. I can honestly say there is no better dealership out there.

Capitaland Subaru is the very best! They are honest, caring and kind. They fix your car right the first time! And, they like dogs and cats! They are definitely 5 star! The service department is number 1! The service manager is the best, too!

Courteous service and pet-friendly! Just got my second vehicle from Capitaland and it was a great experience. Car was ready as scheduled and my sales rep reviewed all the features. Love my new Forester. The updated design looks great and the car is a little bigger. Has more safety features and even better functionality than prior models! 12.16.2020

Kind courteous helpful workers. Would recommend to all.

Very professional and quick service. They saved me $200 on my visit.

Marco was great and very responsive. Would definitely recommend!