Had to replace my car that was totaled. Josh really knows cars. Very impressed with his knowledge.

Seemed like down to earth, nice people. Was put on a very nice FaceTime call to get shown the vehicle I was interested in! Although I was interested in a vehicle listed for 25k online, called to get quoted an out the door price. The girl I talked to on the phone talked to her manager for me and quoted me 29k and to my knowledge that was everything, I even asked her multiple times if that was everything included tax ect. I was ready to walk in and purchase it until I got another call from them, now this time a totally different guy than I talked to before, told him I got quoted 29k out the door and just wanted to make sure that was correct since I was coming in with a certified check and paying for the vehicle outright. He then told me he needed to check on that, got a call back and then was told the price was now 31k and he informed that the girl who I talked to before wasnt in the sales department and had no knowledge of selling a vehicle and that she failed to ad the sales tax??? My question here is if she wasn’t knowledgeable in selling a vehicle then why didn’t I get transferred over to someone who was & why did I talk to her multiple times on the phone if she wasn’t knowledgeable in the buying and/or selling of a car? Second question is if she asked her manager about the out the door price (assuming he should know to ad tax ect, since I’m asking the “out the door price”) did he just not know to ad the sales tax as well or was I simply just getting my leg pulled? Beyond disappointed, I call on a vehicle listed for 25k and get two different prices. The ending price I was being quoted being almost nearly 7k over the original listing price… anyone else has this issue here??? Not at all impressed & this is a complete bummer!

Friendly and accommodating staff. Cubicles would provide some privacy. Hard to hear sales rep due to background noise. Generally a pleasent experience.

Its a great place to buy a car. Jeremiah is a great saleman( look for him) . Very informative and answered every question and is on top of everything so that the whole experience is smooth. Everyone i encounter was great.

Convenient to drop car off the night before getting serviced. Although no envelopes to leave key and info

Smooth transaction, quick and easy with no issues.

Be careful of these con men

The experience I had today was amazing! Complete props to Brett for cutting through the havoc of car buying! He managed a deal in one day! What an asset to the Fucillo team! A special shout out to Yahn for doing the drive test with me. He made the experience engaging and fun!

Very friendly service

Clean environment, pleasant staff, very professional when helping customers. Waiting area was comfortable & quiet although there were staff & clients going in & out of the facility. Masks were worn by everyone. The only recommendation for this establishment, is to provide hand sanitizers throughout the establishment so clients can clean hands when entering & leaving.

Traded my car in on 2/20/21. I was told it was only worth what I owed on it.$6,500. It was a 2017 Hyundai Sonata that I bought from them 3 years ago. 2 days later they sold it for $13,000. Total ripoff. Ill never do business there again.

Lug nuts loose on one wheel after a brake job. Luckily I caught it by chance before any damage occured when swapping to summer tires.

The never call you back when they sat the will.

Went in for a service on my Passat. They work with other warranty and insurance companies flawlessly. Quick and easy. Parts ordered. Friendly and professional staff with solid knowledge.

Superior customer service just like his Amsterdam dealership.

They detailed my car....a picture says it all....

I took my Jetta in for routine maintenance and they took me right away and had the work done while I waited which was not very long. They made sure I was satisfied with my experience there. They take real good care of their customers!

I went to Fuccillo to check out the new 2019 Atlas. I was very much impressed with the vehicle. It had a lot of features and then some. It also came in a fabulous blue color. The salesman was professional. He made me feel welcomed, comfortable, and like I was an important person. The dealership initially low balled me on my trade-in vehicle but they were willing to negotiate and ultimately gave me a lot more money for it. They ran a lot of numbers and ultimately were able to offer me the Atlas for just $499 a month. I highly recommend this dealership.

Great service! No problems.

Everytime I go to Fuccillo, I always have a good experience. From the sales people to the service desk. I bought my car here and theyve never tried to upsell me. Its a convenient location and they have late hours, which works great if you have a 9-5 job. Ill definitely be back when it comes time to get a new car. Richard Loomis is my salesman and hell definitely help me out with my next purchase. Recommend for sure

Perfect and accommodating. Professional and friendly

Nice people. Josh and the Sales manager was very humble, polite and respectful. No push at all. Explained the vehicle and pricing very well. It was slightly over by budget hence didnt end up buying but loved the dealership and people who work there. Nice guys

Were polite and courteous, very professional. I will have them take care of repairs and maintenance from now on with my vehicle! Very satisfied

This was a nice place that I road my bike to a tribute of a nice day people were ok but bissy which you want to see when you get there or not ?? The end

They did everything possible to put me in the vehicle I wanted, excellent customer service.

We have stopped by for a car around 5K and the sales person Chad helped us a lot and found for us a really good deal.

Would give negative stars if able to! These salesmen are piranhas. They have a female reach out to you via email or phone then have the men boys seal the deal walked out after they ran my credit even though i told them I do not give them permission .

I cant say Im impressed with this dealership, has a very sleazy feeling to it. The workers have no sense of professionalism as far as how they carry themselves and dress. I went to test drive a vehicle and they couldnt even find the vehicle that I was there to test drive. And of course I left immediately following the test drive because I did not want to talk to these dealers because I could tell they are all about high-pressure as soon as the salesman said hold on let me go talk to my manager.

What can I say, invited me in to road test a used wrangler. Sales manager guy said I could get a better deal on a new VW, ok Im not opposed to a new vehicle anyway. Wanted an SUV with a sunroof, was told none in stock. Looked online when I got home at the stock to find out they actually did have some in stock. Emailed the sales lady back and she never bothered to reply.

Service did an excellent job replacing my motor

Great dealership highly recommend *****

We had a great experience buying a used SUV. I would recommend going. Very professional staff and friendly staff

Purchased 3 cars here myself. Brought 3 more in who all purchased cars. My first time here i met Billy Jr, who is a very chill guy.. While chatting he admitted he could not drive a manual car.. He was in my newly purchased Jetta, i was trying to tell him how to start off and he stalled it.. We all laughed and talked about cars for about 20 minutes.. VERY nice guy, down to earth everyday guy.. The sales crew are FAAARRR from pushy and very chill while maintaining a professional atmosphere. Their personalitys made me want to buy from them..

Always happy to remain a client

Billy Fuccillo does know how to cater people in all locations..great lead for his staff

They performed the scheduled maintenance, but let me sit there for another 40mins after they were done, because they couldnt find me. I was sitting in the waiting room the whole time. I guess they didnt look to hard for me. Was also told that they had over booked. Its not like I came in without an appt. I had scheduled days before.

Once again great service!

Friendly, helpful staff. Definitely 5 stars.

I walked around for an hour in the lot and no help at all. They saw me because I saw them in the office windows looking at me. Nice job guys. I went there with $10k...yes $10k for a down payment. I was ready to buy...went to one in Buffalo. yikes

Service is excellent, but the (VW) place is a dump ( apparently Town of Colonie is dragging their feet on giving permission to move ahead for renovations- so really not Fuccillos fault).

They treated me like it was a bother to them for me to be there...they were all eating in front of customers and more concerned with lunch than giving good customer service i am very disappointed very different from when they first sold me a car they didnt even offer coffee

Excellent people to do business with!

Went to look new shown used and a different model than wanted

Passionate staff and pretty good car deals!!!!

Fast service and helpful

Fast service and free coffee

Get my golf serviced there...never have an issue.

People are a 5 but the VW facility is a 2. Desperately needs a remodel, which they are planning to do. In the meantime they appear to be holding off on even safety maintenance items like crumbling steps.

Salesman was way too pushy and aggressive and refused to listen.

Its Fuccillos come on have you been there yet

They have what youre looking for

Great Customer Service

Great customer service

Nick in Lincoln customer service is a true professional and goes above and beyond for his customers

Friendly and explained car needs.

Took care of a problem with my car while I waited. In & out in little time

Good service

Good dealership

Great service

Everything you hate about used car salesmen.

High pressure to finance through them.

They put me in a new car

No explanation for this place.

Terrible experience!!!

Got a car

Alright