This Center is Great!! Went in looking for Kenya who helped me before (yep, she was Awesome!!👍👍) but Sophia assisted me, and she is da bomb!! I just wanted my new phone to transfer EVERYTHING & work! Sophia did her thing and Im a happy camper!! Friendly and professional with the expertise in her job, she knows her stuff!! Thank you so very much Sophia, You Rock!!👍👍😎

Well as soon as I walked in a sales rep was ready to assist. I had been there a week before upgrading my granddaughters device. I had a dinosaur iPhone. My daughter and granddaughter were trying hard to convince to upgrade as well but Im not into the new fancy stuff. Well while at work someone dropped my phone and shattered my screen but no one would claim who did it so I was back at the store and the same person that helped me the week prior was the one helping me again and she is amazing. She listen to what I was wanting and helped me with selecting the right device for me. So thank you for that and someone needs to give her a raise. She helped me and my daughter this time around

Kenya gave the best service—above and beyond any I’ve gotten elsewhere. She was patient and persistent in helping clear a problem with a stuck-on screen protector. She was very knowledgeable and also very hospitable. I highly recommend this store. It’s our go-to store now. Thank you, Kenya!

FANTASTIC SERVICE!!! My brother had his phone stolen today and used a co-workers phone to call my mom. We couldnt locate the phone as the person who stole it turned off the phones location. We both went to the AT&T store where we met Briana and Taylor who were SUPER helpful and positive! They helped us figure out what to do and answered all our questions. We were able to shut down my brothers phone from being used any further ( thankfully his info is backed up on iCloud) and we ordered him a replacement through our warranty. THANK YOU BRIANA AND TAYLOR!!!

Recently went to buy a screen protector. Customer service was excellent at this location. I was told about a current promo for purchase of two accessories and third free. I love free items. It was certainly worth my while.

I have been to this location many times for our phone needs and each and every time the service has been fantastic. I went in today for a new phone and had some questions and needed help and Taylor went beyond expectations. She didnt rush me and answered every question I had and took care of getting my new phone up to date. FANTASTIC service. Tina Howard

In an unfortunate turn of events, I broke the screen on my phone this weekend. On Tuesday I went to a store and spent over 45 minutes waiting and was still #5 in line. I had to go back to work so I gave up. After work, I went to this store and Kenya had me in and out in less than 30 minutes with a new phone nearly completely setup. Great service, excellent personality and overall 5 stars!!!

AT&T at Schertz provided superb service. I went to the store for assistance in activating new lines and transferring everything to new phones. Taylor immediately greeted us and asked how she could assist us. After knowing what we needed, in no time she explained what needed to be done and started the process. Thru the process she was telling us what she was doing and engaging in small talk when the phones were updating. Taylor is a great representative of AT&T with the skill and knowledge that quickly resolved our concerns. Job well done Taylor. Keep it up.

All I can say is this is hands down the best service I have ever received at any cell provider. Im not just talking AT&T, Im talking any of them, Verizon, T-Mobile, whatever, this store blows them out of the water on customer service and experience. Haley was a rockstar and made my visit about as easy as waking up and putting shoes on. I waited forever at another AT&T store and ended up leaving there to come to this out-of-the-way gem and I couldnt have been happier. Left with a new, activated phone all within a few minutes and was provided all the information I needed to switch all the things from my previous phone to the new one. I will never visit another store as long as I live. Kudos to Haley and team!

Frank was very helpful. Got me In and out in a timely manor. Very informative on everything. Highly recommend this store for all your needs!

Thank you so much to Karen and Frank at the Schertz AT&T store. We came in last night about 20 minutes before closing and Karen stopped to hear about our negative 2 hour experience at another AT&T store which had happened just before we walked into the Schertz. We purchased 3 iPhone 11s from the other store and that store just told us to go home and make the phone to phone transfer which my husband and I really didn’t know how to do. Karen did the iPhone 11 for my one daughter and taught my husband how to do the other ones at home which made my husband and I more comfortable with the process. We also purchased 3 screen covers and 3 clear otter boxes. Karen took the time to Carefully and beautifully put on the screen covers on all 3 phones. She also helped me to look at my bill to see how I could save money. At the other store they said they couldn’t talk to me about my bill and that I needed to call the 1-800 number to get help. She enrolled us in automated billing and that saved us something like 10% on each line which was amazing. She was so kind and helpful. Frank was busy closing the store and still managed to participate In the conversation on how we could save money and he was very supportive of Karen staying late to help. God bless Karen and Frank. This was exceptional customer service. We will never go to another AT&T store again. This is the first post I have ever done on google review and so happy to do it for the great people - Karen and Frank.

We had a fantastic experience with employee Blake. Even though he was the only salesperson on duty, he equipped my mom & I with new phones, while simultaneously caring for what were obviously some of his “regulars” (a few elderly folks for whom he patiently answered questions about their existing phones). He also kindly found us a way to save on our phone plan! Overall, Blake exhibited extraordinary patience and customer service. Thank you!

Haley (spelling?) and the other gentleman (I was unable to catch his name) are absolutely some of the most kind, patient, and knowledgeable people I have had the pleasure of coming into contact with. I HIGHLY recommend this store and their services completely based on these two individuals that helped me. Their kindness blew me away, and that is such a wonderful thing in this world we live in today.

The Rep was very professional and courteous. Overall with customer service it went very smooth process. Thank you! Taylor Ross

I had a great experience today! Went in thinking I would be here a while but Haley took care of me very quickly and greeted me as soon as I walked in the door. I appreciate the great service and recommend her to anyone who requires assistance with their account.

My wife, mother-in-law, & myself were here earlier today getting new phones. Took a little bit of time but we cant say enough good things about the young man that helped us. Very well mannered, explained things clearly, very respectful. Highly recommend this place.

I love the staff at this location! They are so fun and can turn your day around for the better!

Taylor was amazing. She helped me and made everything quick. She needs to teach the Cibolo and Forum stores a few things.

Haley was awesome. If you have a chance to work with her you will be well taken care of. Store location is a hidden gem.

Kenya and Taylor are amazing! They are friendly, knowledgeable, and so helpful!

I went in on 5/20/20 to upgrade my sons iPhone. Blake was very helpful assisting us with trading in my sons old phone, explaining how the credit would work for that, and getting me set up with the new iPhone and setting my son up on my existing iPhone. Blake was thorough in explaining the installment payments for the new phone and even let me know about the new financing plan available for accessories. In addition, he let us know about an in-store promotion we were eligible to take advantage of. Blake was very patient while setting up our phones and made sure we didnt leave until my son and I got our phone set up properly. He was the only associate working at the time and he did a great job helping us and one other customer that came in while maintaining the required social distancing and Covid-19 protocols.

Blake and Frank are AMAZING! Both were extremely professional, patient, knowledgeable and experienced. Every question was answered and thoroughly explained. They informed me of any “surprises” that I might not have otherwise expected so I wouldn’t be caught off guard when my first bill arrived. They didn’t push me into anything but definitely made sure I understood all options available to me so I could make an informed decision that was best for my family. They even unexpectedly saved me $50 a month on my current bill and improved my ATT services!! FYI-I’m not benefiting in anyway off this review, I just want to share my good business experience so others in the area know who to trust!

What an amazing experience. Of all of my AT&T visits, found the DIAMOND. Go to this store and speak with TAYLOR. She is knowledgeable, kind and helpful!

My iPhone 11 was dropping calls and wouldn’t allow texts to non iPhone users. Failed messages had undelivered beneath in group threads with non-iOS users. I called AT&T on FM 3009, spoke with Hailey and she told me we will figure it out and to come in. She explained I needed a new SIM card. We changed the card out and that fixed everything!!! I no longer drop calls and my texts to non-iOS users go through. Thank you, Hailey!!!!

Blake Wertz has helped us add a line, upgrade devices & just answer questions about our account several times over the last few months.Blake does an outstanding job at explaining the differences in devices and what would best fit our needs.He’s a wonderful young man setting a great example for AT&T employees.Great Job Blake!

I went in today around 5:20 (the store closes at 6) and the sales associate did an amazing job helping me set up my new phone after my other phone stopped working. He was helpful, informative, and even stayed an hour after closing because the new phone was taking a long time to set up and do the updates. He was amazing and did a great job!

This was by far the best customer service I have ever received. Have you ever seen a magician do magic? Well let me tell you it was very similar to watching the work done by Frank and Blake! Every question I asked was answered, every problem we encountered was taken care of, and even our small talk ended with me wanting to join the AT&T team. Watching Blake attend to his customers, myself included, was like watching Kobe shoot a free throw: effortless. This is my favorite AT&T location by far, because of the phenomenal customer service. Even when close time was nearing, Blake made us feel comfortable and in no rush. 12/10 experience. Thank you Frank and Blake for your service. Thank you AT&T for hiring only the best.

Amazing customer service from both Frank and Marcus! Friendly and helpful despite social distancing, masks and curbside only service. Even helped me after I purchased my phone and got home. Called with a question and Frank helped me so much. Highly recommend this location.

I was so thankful to have gotten the opportunity to be helped by Frank and Blake. Frank helped my family and I find the right phone and helped make the upgrade process super easy and smooth. Frank had the best customer service of all time and helped us out so well. Blake also answered many questions and had excellent customer service. My family and I will definitely be using this store location for any future phone purchases with AT&T. Frank and Blake made me proud to be an AT&T customer.

Frank was really awesome & very helpful!! He helped me get my phone all set up & I had a lot of questions! He was patient with someone who is tech challenged. He & Kenya were very good to work with. Others should go to this store to get some really great personal attention. I am very happy. Frank deserves a raise!!

The AT&T on FM 3009 Schertz, TX is AWESOME. Frank & his team are FANTASTIC :) The customer service is superb & every time my family & I go in, Frank remembers us by name & what our needs are. He goes above & beyond!!! Deserves a BIG raise :) KUDOS to him & his staff. They always greet you w/a smile & are always very helpful. Thank you!!!!

Store representatives Frank, was very helpful being that he was very knowledgeable of all the current promotions on all available devices. He explained all service charges through out the process to eliminate any confusion. Being that Im a new AT&T cell phone customer this was very pleasant experience becoming a new customer.

My family and I were looking to make a change and after waiting way too long at the corporate office at The Forum, we came in here. Shout out to Karen who was super friendly and helpful! She wasnt pushy at all and wanted to make sure we had what we needed. We got a new and better plan, and all of us got new phones. She was patient with us and even stayed late- after closing- to make sure we all had our phones set up. Great service! Met some of the other staff who were also really nice.

Hello Y’all,Yesterday my husband and I went to upgrade my broken 7+ and Blake was so helpful in me choosing a new iPhone he was very informative and knowledgeable. He also told us about the I watch BOGO which we purchased also. I highly recommend Blake helping you out he knows A LOT about the specials and products and was very polite. 5/5 stars. Thank you Blake & AT&T for my enjoyable experience.

Excellent customer service, he explained the ATT TV to me and looked up my past order to find an item that I needed to buy again.

Went to another store service was horrible and I had just purchased a phone from them, but they did not wanna answer any of my questions and told me go somewhere else, so I went to 3009 and frank was super helpful and helped answer all my questions, I will be shopping with them from now own. He was very nice and funny, these are the type of manager’s att should have. Didn’t even purchase anything from them but frank took his time and explained everything to me.. top notch customer service

Frank is the absolute best. He made my switch from sprint to AT&T seamless and uncomplicated, he’s a super nice guy and has fantastic service. Highly recommend!!!

Frankie was great He answered all of my questions regarding the upgrade to iPhone 12Pro Best place to buy phone ATT Store Schertz

I came in first thing this morning to activate a Pay as you go plan to my iPhone. I was greeted by Frank right away. I told him what I was after and in a matter of about 10 minuets my phone was activated and I was on my way. He was very polite and helpful during the process. I’m very pleased with my service today and I’ll be back in the future. Thanks frank and At&t

Great help loved the speedy service.

This store has fantastic customer service. The whole team went above and beyond to assist not only my husband and myself; but also my father and sister in law. This impressed me as most family members never even set foot in the store!Accidents happen. But it’s how you fix them. Unfortunately, we came across one. However, this CS team not only play well together but with others as well. I’d like to highlight Blake, Karen, & Frank for resolving our issue respectfully and diligently. Well done guys, thanks again!

Went in on 1 June 2020 to get a phone switched over to our account. The gentleman working there were polite, helpful and knowledgeable. Five stars! Thank you!!!

Haley was super helpful at this store. No wait at all either.

Blake was very helpful as I initiated and completed all the steps necessary to begin my business relationship with AT&T. He talked me through all the great benefits of having a Business account. I recommend that you speak to Blake if you want your process to go smoothly.

Great knowledge and very professional. Thanks Frank for helping me Chose the right phone.

Exceptional customer service from Kenya and Frank each time Ive visited the store. Frank has been extremely helpful in resolving billing issues for me the last few months. His attention to detail, positive attitude and genuine concern are greatly appreciated. Highly recommend this store!

Frank and Kenya are amazing! Frank has been very attentive to every concern and issue that I have had. Frank has even went above and beyond to make sure that our bill is correct and fix an issue that Chuck from the Cibolo store said he couldn’t do anything about. This is the store to go to for great customer service. Ask for Frank or Kenya!

My husband and I purchased new iPhones and couldn’t be happier with the customer service provided by Blake. He was helpful and very good at explaining all that we needed to do to get our info from our old phones switched to the new ones. He even allowed me to video him as he explained all I needled to do. He offered to stay late as our phones were taking so long to upload to the cloud. Thank you Blake!

I went into this store with many questions I had trouble getting answers to on the phone with customer service. I hoped to solve at least one issue in the store, but Frank answered all my questions. He was very knowledgeable about the products and services. I left feeling very satisfied and happy.

I had an issue with my iPhone. Couldn’t make or receive calls...yes the bill was paid! Went to a AT&T Store (not Schertz) worst experience and the most ridiculous reason I’ve ever heard! Came in the the 3009 store where Marcus was waiting patiently to help us. Knew exactly what was wrong. Gave us our options and didn’t make us feel pressured to buy a new phone, but confident that if we did...that we would get the best things for our us! Marcus was amazing! He is a asset to AT&T please don’t let him go!

Came in to add internet service to my account, Blake and and Frank were so helpful and went above an beyond to get my install scheduled. My address wasn’t listed in there system so the process took longer than normal. But they made the process as smooth as possible. Thanks guys!

Fantastic customer service from Sabrina. She was patient with my son, gave us all the information we needed to make a decision on a phone and went over our plan with us to see if we had the right plan that would work for us. She had a great personality...sweet and kind....and a pleasure to do business with. We usually go to the AT&T store in the Forum, but because of Sabrina will be going back to this store for any of our AT&T needs. Great employee!

Blake is very knowledgeable and professional at the Schertz, Tx store. Spent a lot of time with me helping me solve the issue with my phone. Recommend bonus or promotion for him.

My husband and I needed to start a new plan with just the 2 of us. We shopped around between another at&t store and T-mobile. We received terrible service at another at&t store and decided to try another store. I must say, the employees at the Schertz at&t store are life savers. We got a wonderfully priced monthly plan with 2 new phones. I will 100% recommend everyone to come to this store and have these wonderful people help you. They will do everything to get you the best prices plan and have the best customer service while they are at it!

I went in with my son and Sabrina the manager came over and made sure all my questions were answered. She helped us find the best fit for my son and an older model of iPhone for me without being pushy. Service was great, quick, and painless!

Kenya and Blake are an absolutely wonderful team! They are the epitome of professionalism. Their knowledge and ability to explain in layman terms was first rate. It was a joy working with them to resolve our phone issues. Throughout the process they were so patient and we did not feel intimidated. The AT&T Schertz branch will always be our go to branch. However, if there would ever come a time that we had to go to another branch, we just hope we will encounter the same Top Notch service that is provided by Kenya and Blake. They are truly an asset to the AT&T family. Thank you, Col James & LtCol Trellis Young, USAF, retired

Went in & out in an amazing timely manner due to amazing customer service!!!! Sabrina helped me out with all my questions & concerns. I will definitely be coming back!! Thank you so much Sabrina :)

We had a wonderful experience upgrading our phones. Sabrina was so helpful about informing us about current promotions, setting up our phones, and answering all of our questions. She was so patient with us, and the whole process was quick and painless! Would recommend her and the staff there at this location wholeheartedly!

I was very pleased with the service from this ATT store. Blake was knowledgeable of the products and helped us find the perfect phone for our needs.

Went to another store it was horrible, they didn’t help me at all. I came into the Schertz store and frank was so friendly and had the best smile and helped me fix all my issues I will be going back to the Schertz store. And recommending this location

The gal we worked with was super friendly and very nice to my 10 yr old daughter. She lost her phone and we came in for a new SIM card on another phone we had. Super easy, and quick. Nice and clean inside and out. Great customer service in store.

Just had another great experience! The AT&T Schertz location provides outstanding customer service time and time again. Sabrina & Kenya are amazing and the entire staff are extremely knowledgeable in their field. Definitely recommend to all.

Blake was super helpful and had great customer service! I will recommend him to anyone

Best customer service at this location. Frank the manager was extremely knowledgeable in all the products and assisted us with phone upgrades. Romelo assisted my daughter with filing a claim to replace her broken phone and was so polite and helpful. This location is awesome!

Haley and Kenya were amazingly helpful.

In spite of Sabrinas sweet attitude, the service is far from professional. On June 27, a technician came to my house to install U-verse in order to reduce my bill. As soon as he left I discovered the TV was NOT working, and I called the technician directly who said he could not return without another ticket. I called to reschedule, and received a date of July 5 as the soonest possible. My appointment came and went without anyone arriving or calling. When I called I was told my appointment was still pending. No one came, so I am now rescheduled for July 10. I am very disappointed and feel they are taking advantage of senior citizens.July 19 and I have been stood up a total of SEVEN times by AT&T customer service technicians!!! The lack of service is astounding!!Buyer BEWARE!

Kenya was amazing! I was on the phone getting transferred everywhere with false information for 2 days. We went into the store and Kenya helped us right away & got the issue resolved ASAP ~ if I have any other problems in the future I would go back to work with Kenya ~⭐️⭐️⭐️⭐️⭐️

I went into this store to port a phone number back to my AT&T account and it went badly. The folks in the store seemed helpful but they didnt have the access needed to fix my problem.If you have anything other than just a simple new activation, go to the corporate AT&T store at The Forum. They were able to get everything fixed for me.

Had a wonderful experience at this location. Recommend coming here for a new device!

Frank was a bit overzealous but Kenya was amazing and very knowledgeable. We had talked to her first, on the phone and went in the next day to switch from our current cable company. Thank you, Kenya!

As a result of moving, closing an old account, establishing an account for wireless service and one for TV, then trying to combine them, I got double charged for TV service by the AT&T billing department. My attempts to resolve it over the phone by calling a toll free number did not result in success. So I went to the local AT&T store in Schertz and was assisted by Blake and Frank. They both reviewed my bills. Blake made two phone calls to the billing department for me, and both he and Frank were able to explain the issue to the billing department. The billing department employee detected the error and approved a refund. With that approval, Blake and Frank were able to initate the refund for me. If it hadnt been for Blake and Franks persistence and patience, I would not have had the positive result I had. Blake also initiated an incident request regarding a refund I had coming on my cancelled account. These gentlemen were very professional and did an outstanding job. I highly recommend the Schertz AT&T store. These guys care. Thank you!

Great service each time I go in here, helps that each time Ive gone its never been busy and the employees have always been very helpful and informative.

Had a wonderful experience at this store! Sabrina was extremely helpful and very knowledgeable. I will definitely be returning to this store in the future!

Taylor is AMAZING 💙🤞

When I went into the store Sabrina was very helpful and very kind. She helped me fix the problem I had on my iPhone. Turns out all I had to do was a factory rest lol . But I appreciate that she was very patient and was able to help.

Marcus at the 3009 store was awesome, great customer service and awesome attitude!!;)

Only one person working, got tired of waiting so I left. They lost a phone sell.

WOW this store did an amazing job with our new account and setting us up! Frank was awesome! Very knowledgeable about moving phone numbers from different accounts so we could keep them. He is excellent at fixing mistakes made by online and phone customer service staff (we will NEVER use online or call AT&T again) we will always go into a store, SCHERTZ AT&T is the best! Frank was also able to get us set up with discounts that we qualified for, helped me read the old billing to close it out, bundled our internet with phone service for a discount, insured that my new phone was set up properly (I moved from Android to IPhone). Great customer service, happy to help & they know their stuff! Great job Frank and staff at Schertz AT&T store!!! 5 Stars no question.

Amazing team at this location! Always happy to help and get me set up with my new devices!

This store definitely could use a shot of enthusiasm for its employees. They do the cursory Welcome to AT&T yet when they get you they go so fast like they have a check list to go through and its like you dont exists as a client, more a number. Slow down and appreciate your customers they are the reason you have a job in the first place.

Amazing customer service and very friendly environment will suggest to all my friends

The guy that helped me out was very patient and very helpful. He walked me through different problems of my old phone and helped set up my new one.

If I could rank this store 0 stars I would!!!! Dont ever go there!!! A bunch of young kids Which clearly no training. They walk around playing on their cellphones, and then when there actually is a customer they just tell them to call AT&T corporate To correct mistakes they make when activating phones or setting up billing. Absolutely embarrassing. If you cant do the job then you shouldnt have it.

My sister and I went in not to long ago and Sabrina, the manager, was a very big help! We walked out very satisfied with our 2 brand new iPhone X and our 2 brand new apple watches. Not only did Sabrina have a great attitude but she was very kind!!!

Every time I go in the store I am friendly greeted and helped right away. Went to this store recently and the service was amazing the manager Sabrina and reps Melo and Kenya are all friendly and very knowledgeable about the products and tv service. Would definitely recommend this store to anyone. 5 Stars.

At&t is great. Have been with them for decades. Service is great but the plans can be pricey.

I would definitely recommend going to this location for all questions, consurnes, and purchases. The staff and management are very knowledgeable, helpful, and have great customer service.

Excellent customer service! Prompt and friendly - just what one expects when spending hundreds of dollars on a device! Thank you!!

The employee was very helpful and was able to resolve my issue that 3 other employees could not help with

Sabrina is just the sweetest and most helpful forgot about the Schertz at&t place stopped by fro help and she was just so patient with me and so helpful! Will definitely stop by again for all my iPhone accessory needs :))

I HAD JUST RECEIVED A HAND-ME-DOWN PHONE FROM MY DAUGHTER AND HAD NO IDEA HOW TO DO ANYTHING TO GET IT INTO A USUABLE MODE. I TOOK IT TO THE AT&T STORE UP THE STREET AND THERE WAS THE KINDEST, MOST WILLINGLY HELPFUL LADY WORKING THAT DAY. SHE DIDNT HESITATE TO DO WHATEVER NEEDED DOING, TOLD ME WHAT SHE WAS DOING SO MAYBE I COULD LEARN, SWITCHED ALL THE INFORMATION FROM OLD TO NEW(DIFFERENT) PHONE, ANSWERED ALL MY DUMB QUESTIONS AND DIDNT MAKE ME FEEL EMBARRASED FOR NOT BEING ABLE TO DO IT MYSELF. THANK YOU KENYA.

BEWARE WITH AT&T!!!!!THEY WILL RIP YOU OFF BIG TIME!!!!I went into the store at the Forum and said I was going to pay less for my cable if I would bundle them up with my cell, home internet, security. They did us so wrong. Total bill for all should have been $390.00.Well guess what?!?! My cell phone bill alone is $360.00. I tried to talk to them at the store...no help! The 1800 no help!! Im so screwed its not even funny. I wish I could give them zero stars.

The staff is knowledgeable and friendly. I always feel as if my business matters to them, even when I have to wait for a representative to finish with another customer.

Ive had at&t cell service since 2010 and this has been the best store Ive ever been in. Ive been wanting to buy a new phone for about a month. Originally went to the store at the Forum and the staff inside couldnt seem to be bothered to greet or help me, despite being available. The store next to the Cibolo Walmart was okay, but wound up not having any phones in stock. At all. So I made my way to the 3009 store and Frank was fantastic. He found me the perfect phone and accessories. He was knowledgable and friendly. He made the whole process a breeze.

Horrible! Walked in with family all really to get new iPhones but not a single worker greeted us or told us how long the wait would be. Waited a while, they continued to ignore us so we left and went to another store. Workers should be trained with some commun courtesy. So unprofessional and rude! They missed a sale all because they chose to ignore us, we had no problem waiting but they didn’t even acknowledge us.

Kenya excellent customer service thank you

DONT BUY A PHONE FROM THIS STORE!!! My wife bought a Samsung Galaxy S7 here. When she started using it she noticed the battery would only hold a charge for about 3 hours, so we took it back for an exchange 4 days later. They confirmed the phone had a problem, but they would not honor AT&Ts 14 day buyers remorse period, nor would they offer to do a warranty replacement. They tried to send me to a place in San Antonio that does warranty work, but I called them and they did not even have replacement phones. Finally I called AT&T and they are sending me a replacement. I found out you have to buy from AT&T rather than an AT&T Authorized Retailer such as this one if you want any decent customer service.

Kenya very helpful and very knowledgeable of products/services.

Aways outstanding service experience with Frank Barber.

I purchased U-verse and 2 iPhone plus. I will never do busy with att again. I was not told about all the extra fees I would be charged. The store employee told me I had 30 days to return the phones and I spoke with a phone rep they said 14 days. The waste phone company in the world. Please run dont buy anything from this company.