I switched from AT&T to Verizon. I also wanted a new phone in the process. Vick walked me through the whole thing step by step and all of the prices he told me were accurate. He helped me pick out what phone I would need based on my usage and even told me which screen he used on his personal device. The level of customer service he provides is phenomenal. 10/10 would recommend. Won’t shop anywhere else!

Awesome experience at this store! Vick explained everything to me during the process and switching over everything from my old phone to my new phone worked perfectly without a hitch!

Erin at Verizon store was very helpful with our purchases and did not try pushing sales. Went above and beyond.

Just like other reviewers stated, this store salesperson, Isaac, added charges (device protection) without my consent, wiped my old phone before my new one was even set up so there was no way to even activate my new phone and I was left without ANY phone service leaving the store only to be told “that’s an Apple thing, I can’t do a return until tomorrow when the manager is here” when I wanted to cancel my whole purchase the same day same hour and lied. He was about to ship off my old phone with the SIM card still in it and it wasn’t until I realized that HE wasn’t very thorough or knowledgeable about anything but simply ringing up a sale that I went back to the store to get my SIM card.He clearly only cares about making a sale since it’s commission-based, therefore, that’s probably why he supposedly couldn’t do a return that day. I was told my phone would be bought/traded-in for a specific amount and that my monthly bill would go down which is what made me get the phone, then come to find out, after calling Verizon, that is not the case and it is based on the appraisal of the phone when Verizon receives it at their facility. Not what Isaac, the salesperson, said or even mentioned. An extremely frustrating, fraudulent and shady experience and I will never go back there, will report it, and will warn others about this franchise’s business practices as they clearly do not represent Verizon in a positive light at all. I will never go to a franchise store again and maybe not even Verizon anymore. Be warned to only go to a real Verizon store not an “authorized retailer.”

Marc was very helpful and got us exactly what we needed. He was knowledgeable and courteous. So glad we switched to Verizon!

My wife and I went to this Verizon/Cellular store out of frustration and bad experience with the Verizon store at the Olympia Forum location. A young man by the name of Vic assisted my wife with her phone. He got her phone activated which the store at the forum would not due. Even though we did not buy the phone at this location at Schertz Vic was extremely helpful. He even got my wife the right cover for her phone which the other person had given her the wrong one. Then Vic put the protective clear shield on for her. Vic went that extra mile to make sure we were happy. We have gotten two other phones at this location and I don’t know why we went to the Verizon store just to be treated bad by an employee who didn’t care. Check Vic out. We highly recommend him with you cell phone needs.

Great costumer service! Vick was very helpful with all of our questions and took time to explain things well! Thank you Verizon for being there for us in the time of need. The store is at a convenient location and was very clean!

I purchased a phone at the Verizon Store but due to COVID concerns they refused to hook it up simply referred me to their site. I checked with this store who I have had prior experience not only did they welcome me their representative sat me down and spent her time. Jennifer was Kind and professional she was able to get my new phone operating. Jennifer would not let me leave until I was totally happy. The amazing thing I did not but the phone in their store. She did this all for no charge. This is what I call extreme customer service.

The service over at Verizon was super! Took care of all my questions in a professional manner. Makes me want to come back and do business again! Thanks Robert for your helpfulness and friendliness!

Vick was very friendly and helpful on getting my new phone.

I dont actually know why there are Verizon stores at all. I had all of my services through their third party company. I went in for a phone during a domestic violence issue and received not only no help I lost hope. I will never do business there again. They also lie steal and cheat and admit it. I have all their names as well if they would like them on display. Oh and they made me put a star because I would place negative 😂 🌟

Added device protection and cloud storage without my permission after declining the services.0/10 would never recommend such a dishonest store.

The sales rep was very helpful and we have had absolutely no issues with the cell phone service thus far. The part that was disappointing was the amount of fees charged by the store to include a $35 per item set-up fee that was not ever explained until after I paid the bill and noticed those charges in the 4 pages I signed. Foul on me for not double checking what was on my bill but also foul on the rep for not telling me beforehand. I purchased 4 new cell phones which came with 2 free watches (you have to pay taxes, activation, set-up fees, and data charge). All summed up, I spent over $1,200 in 4 days for all these devices and service as Verizon sends you the 1st bill within 24-48 hours of service connection. When I called Verizon customer service about the applicable discounts I qualify for, the military discount isnt retroactive. Once again, this is disappointing as Ive had virtually no chance to complete the discount verification before the 1st bill. Why cant this be verified in the store? Let me reiterate, I had no problem with the sales rep as he was patient and helpful and the cell service has been great. The rep just didnt tell me everything up front and the rapidness with which Verizon sends the 1st bill is not good. Would be 5 stars with some simple fixes.

Went to Verizon with an issue, met with employee Ms. Jennifer. Great customer service, very competent and professional. Good experience I was in and out and completely satisfied!!

Customer Service Rep. Very helpful and friendly. Answered my concerns with my equipment.

Marc Herrera was awesome! He is knowledgeable about the products that are offered at the store. I will be referring other people to him! Thanks Cellular Sales for helping me make the decision to switch to Verizon service. I am happy to be part of the best network now!

Sales Associate, Hunter, was amazing!! We were having trouble at home with an online order, called the store and explained the problem, he told us to come in to the store. We got to the store about 20 minutes later and he was waiting for us. He took care of everything and my husband now has his new phone!! Thanks Hunter👍

Came in today to upgrade my phone! Marc was AWESOME! He was extremely friendly, helpful, and thorough! He even went the extra mile to get me a huge credit on accessories! He helped set up my new phone, got all of my info transferred, put on the screen protector and case! I am walking out of the store up and running! Could not be happier!Excellent customer service all the way around! If you come in ASK FOR MARC!!!!

I liked the fact that the salesman was super helpful, and actually ended up walking away without a sale, due to the fact that my folks are from a sales tax free state, and would have had to pay a sizable chunk for tax had they upgraded their phone.In this day and age, it is rare for such honesty to be out there, and it was much appreciated. Given the chance, I will come back here for future business.

Dalton helped us get switched from at&t (not an easy task) patiently. We were impressed with his knowledge, courtesy and dedication to customer service!!

Absolutely horrible customer service. When I walked in I was greeted reasonably. I explained that was shopping for a new iPhone. The salesperson pointed to the back wall and said they are over there. He then proceeded to tell me about how much better Android phones are and that he wished he hadnt got an iPhone.After this he went to sit down and play with his phone while completely ignoring meme, even though the store was empty. I guess his iPhone was more interesting than he let on.I looked around the store for about 10 mins. More than half the phones were dead and without power cords. After being ignored and given the clear lack of interest in selling phones I decided to leave. Maybe Best Buy or another store can actually explain and demonstrate some of the available phones. Given that I plan on buying 4 new ones it should be worth their time.

My experience with Mr.Spencer Ramos and Mr. Joey Hernandez was exceptional, I recommend anybody to come in and see these gentleman. They provide nothing but the up most professional customer service. Im honored to be a part of the Verizon team and highly recommend this store! These guys are great!

Came in due to my microphone on my device not working. In a matter of minutes fixed the issue with my device. Steve the sales rep knew his stuff... he is awesome! Even got me set up with a HUM and connected my truck! Very well done Steve!

Andrea was awesome and very helpful. She explained my new phone and my account to me in full detail. She set up my phone and explained what she had done and showed me how to use the new features and apps. This location has improved 100 percent. I will definitely tell my friends and family to come to this location.

Here now at 7:44 on a Saturday and its closed. No sign of new hours anywhere on building. As a matter of fact glass door says they close at 9pm today so you may want to call first before driving over here.

Antonio here, Just had an amazing experience with David at the Shertz location. He took his time and made sure I had the best deal possible. Im bringing my family over from metro and I have to say it was time and money well spent. Thanks again Dave!

The guys here only work on commission, no salary, so they are moved around between stores to try to equally distribute time at slower v. busier stores. That makes it hard to finish an action if it doesnt work out smoothly. No one else wants to help complete work for someone elses commission. We added my parents to my account while they were visiting & they bought five new devices, so pretty large commission. We made an appt with the salesman so he could focus on just us & we still spent close to 3 hours in the store the day we initiated the action & another 2 hours on a second visit with still no resolution. It took us a week & a 1/2 from initiation to actual switchover and ability to use the phones & other devices they bought. They left for home without even having been able to get help switching things from their old phones to their new and without cases for one phone and one tablet. Incredibly disappointing. I was on the phone with customer service to remove charges added to our bill when the guy added three temporary numbers as placeholders while waiting to Port their phone numbers over, which accumulated an initiation fee and a partial monthly payment for each, on top of those same charges for their actual phone numbers. I wasnt even able to remove all of those extra charges because even the customer service rep couldnt fully understand the new bill. Also, when we first searched for their address on the Verizon site, their old address was still given so luckily my 8yo saw it as we passed it on the other side of the highway and told us how to get back to it. No one bothered to tell me that these changes to the account would completely erase our previous account history and require brand new logins so now we have no access to information about our account previous to this because of course we had gone paperless. But at least I know not to bother going in to the store to get help, because it wont be available since I wont be spending any money there.

Awesome experience at this store. We had the privilege of having Stuart, and Lex to help us getting new phones. They made the process go very smooth and answered all of our questions. Very happy with this store

Steve was awesome! He went above and beyond. He assisted with helping my claim for my sons replacement iPhone. He sry up my military discount. And also got new into the new G7. AND he fully set my new phone. Transferred all of my data and downloaded my apps as well! Great job Steve!

I met with Andre today to have my service switched from AA@T and he was professional, patient with my questions, detailed and informative. I would like to thank him and state he should be recognized as a top employee. Stephanie W.

Paris is the sweetest ever! She went above and beyond to make sure we were taken care of. Shesvery helpful and intelligent. Thank you Paris! Youre the absolute best!

Stephen Beckham was absolutely wonderful in helping me upgrade my phone to the LG G4. He walked me through every step of the process and was very amiable and incredibly patient with my questions and had no problem repeating how the pay plan and other things worked. He made sure that I understood everything as he understood it instead of hiding things that would come back to bite me in the butt later like some salesmen would. Stephen made me feel like he was looking out for me as a customer in getting me what I needed and not being pushy. That to me is customer service done right.

So I called in before I came here and I spoke with Cory because I saw the BOGO offer on my Facebook. He explained that I qualified for it and what it required. I came into the store and he was waiting and ready. I’m very satisfied with my service I received and couldn’t be happier. My husband has a new phone and I now have a new phone. Excellent service and amazing customer service

Diego was very helpful in helping my husband and I while looking for phones. He was able to help us save some money and he made sure we had everything we needed before we left the store.

Jaclyn was fabulous and well versed with every possible detail. This is what I mean by great customer service: customer fruendly and service oriented. I will never regret bringing two more lines into my account. As a matter of fact, Ill convince my friends to transfer to Verizon Wireless! Thanks very much, Jaclyn! Good job!

Spencer was fabulous!!! Best customer service experience I have had in a long time!! Very easy to get along with and made us feel so comfortable and at home...like talking to an old friend!!! Very knowledgeable and informative thank u so much :)

Marcelino Rubio was very helpful to me today with issues I had with my phone. He was very professional and knowledgeable. He resolved my issues and really went beyond in his assistance.I would recommend having Marcelino to assist anyone with their Verizon issues.A very satisfied customer.

I have a billing problem that the automated tech in the Chat with Us feature of the was unable to solve. Actually thats putting it nicely...what really happened on the app. was that my info tech ghosted me after I had just spent 20 minutes in a chat with them explaining the problem. They went to look at my historical bills and then didnt come back.I went to this location to attempt to solve the descrepancies in person. Customer service was good but ineffective in.solvimg problem...so is the person he called. Now Im waiting for a manager to get back with me because Verizons first, second and third people couldnt.Recently my Verizon app has been freezing or just refusing to open also. Verizons customers pay the overpriced fee so they can have the best coverage and service. This appears to no longer be the companys motivation.As for the store and service...it was fine. Completely unhelpful...but courteous while failing.

People! So many of us complain when we do not receive excellent customer service; and rightfully so. If you are a Verizon customer and you would like to receive stellar service and time is of the essence? Then this location is where you should go. While there JR provided all those things to me as well as providing me with a quick class on billing.Thx Team Verizon!

Leo did a great job. Exceptional customer service. He went out of his way to make sure I got the phone I was looking for. Not crowded. Not rushed. Very professional!

Great service and extremely helpful, I highly recommend Hunter as well as the entire team.

Had a great experience working with Brendan, he was knowledgeable and took care of me and my family. I would definitely recommend this location to anybody looking for excellent service!

Leo and Dorian were so helpful they saved Verizon in my book. I was coming here thinking I wanted to change to AT&T because all the problems Im having with my phone. He sold me a new one and taught me how to use it...changed all the stuff that I wanted on it. Ive been here two hours he has been incredibly good to me. Therefore, I want you to give them an attaboy okay!

Went in today to see what was up with my phone, it was acting weird and I couldnt get those Ads off, luckily I was able to get it fixed by the guys there. He did a great job! I will be coming back to get a HUM, just have to convince my husband. But Will only come here for business with Verizon. Thanks

Super good customer service. Came in having no idea what I was doing and they were very helpfully Chris and Justin are easily the best Verizon employees I’ve worked with. Thanks.

I had a great experience with this store. Joe and Roger were very professional and very helpful when I came in I was having problems with my S6 and they definitely helped me out. Keep up the good work!

Steve was amazing. Very thorough and efficient. Knew prices and plans. Go me my new Samsung s9. and even moved ALL my data and apps to my new device. Job well done Steve!

Justin has provided the best customer service that I have experienced in a long time. I personally think he is amazing at what he does and he should keep up the good work.

Came in needing a new phone... Steve was super patient and went over all my phone options. Steve fully set up new Android phone and showed me how to use it. And even got me a free tablet as well.

Today I was helped by Tristin Mansfield and he was a huge help in helping me understand how to use my phone better! He was very respectful and very patient! I hope he is compensated for his amazing work!

Thanks Leo, excellent customer service. Knowledgeable, recommended the best phones and plan to meet my wife and my cellular needs. Great experience. Enjoying my new LG!

Great service here today, as always! Daniel helped me get into my new phone with protection. He tramsfered all my data from my old phone to my new phone. Recommend this store a bunch no wait time. Called and Daniel had everything ready for me

Zero STARS. Abel and Eric didnt keep commitments.THEY JUST WANT YOUR MONEY.Completely unresponsive after they get your money. First Abel and now Eric. Ive been waiting for resolution on a return since November! Almost 3 months. By the way they arent a real Verizon store. Stay away.

Today, I met with Marc to have my email fixed (could not receive or send) and after much time he got me running. He is definately an asset to Verizon and has a very winning personality and it is apparent he loves his job.Jim Stanbary

Excellent service! Jorge R and Andrea were extremely helpful. This was my best experience ever and Ive been with Verizon for over 14 years!

This verizon store has the friendliest customer service I have ever experienced . I was greeted with an open door and a warm smile! These customer service reps are very knowledgeable and experienced. They arent happy until youre happy. They want to know what you want instead of trying to push a plan or phone on you. They look at your needs and advise the best fit for you. They go above and beyond their job to make your visit the best it can be. I would highly recommend using this store for all your verizon needs. I can only rate a five star but they deserve a ten star rating.

Upgraded my phone pain free, super easily. Thanks to their employee Dorian, he was a huge help in what would usually take hours and unwanted stress. Highly recommend him.

Brian Gomez is fabulous! Excellent service. He went above and beyond to ensure my satisfaction. Go see him!!

I needed new lines of service and i went in Cingular sales and had a great experience. My sales rep Jerry was knowledgeable and efficient. Got 3 new phones and service. Im happy w my decision and it ddnt take as long as i expected. I def would recommend CS. Good customer service and great plans.

I was helped by J.R. in store and his expertise was excellent & he was knowledgeable &patient. I would highly recommend him to others! Freeman Jardan

Robert Delapaz did an amazing job. Highly recommend him. Im a very satisfied customer

Great service exceptional patience in dealing with a older client who is not really up to speed in this technical world

I came in to Verizon because my phone wasnt working. Michael Sanchez was extremely helpful and he got us two upgrades. I definitely him and this location

I was really impressed with the attention and professionalism that Spencer exhibited during my phone upgrade. His explanation of my new equipments operation was superior, to excellent, and was great in details i could understand.

Spencer was the most helpful as this is my first smartphone. I knew how to use the phone before I left the store. I recommend Spencer as he is patient and answered all of our questions. Wished all businesses could have employees like him.

Steve is the best! I am always taken care of. And now I have my LG G7! Praise the Lord

Very helpful and fun experience. Easy return.Leo Castellano was very nice and pleasant to work with and Spence was helpful as well. Great experience

Leo is the best representative at Verizon. Leo was able to resolve a major conflict I was having with another representative and the insurance company. Leo was able to resolve the conflict and he had excellent customer service. Thanks!

I walked into the Verizon Cellular Sales store in Schertz, TX in panic mode. The Apple Store entered my husbands number into my new phone and hadnt realized it until a couple hours later. He was out of town at a conference and needless to say, his phone was not working. Andrea, the sales rep, kindly and courteously, got everything switched back within a few minutes. I highly recommend Andrea and her store to anyone.

This is my home store and I love it!! Dorian did a great job troubleshooting and fixing the issue I had recently!! Come in and ask for him!

Spencer is Awesome!! I thoroughly enjoyed his knowledge and proactive-ness to figure the best way to save me money every month and meet my cellular needs.

They were running a promotional, giving away an ellipse 7 tablet. You pay 100 bucks and they credit you back the 100 you paid. I have yet to see it. That was back in May. In addition, i purchased, or so i thought the insurance for it. Apparently, according to them, ididnt. So i am stuck with a unit verizon wont repair or replace. Nor can i get it repaired by another business. To cancel service is 155.00..thus being out 255! Soon as Contract ends, I am gone.

The store manager Spencer and the employee that helped us, Dorian, were friendly, knowledgeable and went out of there way to help me and my wife with our account. Highly recommend these two and this store if you have any questions or are looking for a trustworthy store to shop at.

Great customer service! Aaron was thorough and patient. Awesome job!

Bryan took such good care of us. His patience is amazing!

Chris and Mark are the most dedicated workers here. They helped me with my problem and would not let me leave without resolving it, even though it was my fault, I felt that they would not rest until it was handled. They both, should be promoted ahead of their peers.

Awesome service! I came in for a phone transfer and I was very impressed with Michael and his professionalism. Hey Michael for president!

Robert Delapaz is very patient and kind. He took time with one who doesnt know much without making me feel inadequate. Excellent service!

Jair was very helpful in the process of getting my new phone set up. I greatly appreciated his his time and patience.

3 stars because the sales people are nice people and mean well BUT their screen protectors are low quality. I wanted a scratch resistant protector since I throw my phone inside my purse and somehow they got that confused with a screen crack protector just to make a sell. Now Im forced to have a phone that has a scratch on it, small and hardly noticable, but its there. My phone would have been scratch free if they would have not lied to me. I wanted to spend money to protect my investment not to hand out money for something I didnt need. They also lied to me about being a corporate store. So watch out what they tell you and what they sell to you people.

Good evening Morales did an awesome job in helping me get into a new phone and tablet I came into the store not knowing what to expect but he was very professional in making the transition easy from my old phone to the new Verizon Mobile I thank him for his support and for his taking the time to make it easier for me to get into a new phone!

Derrick Guerra, did an outstanding job with showing us things about the S7 and its apps. Give this man a raise!!

Really appreciated Homero Cepeda on the great customer service provided. Gave out every detail, especially on promotions going with the phone I went home with. Recommended!

We were looking for a specific phone case with a clip. J.R. was able to find a solution for us and found us a case that works well for a great price

Dorian did an awesome job assisting my husband and me with several concerns. We left with all our questions answered and problems solved. He went out of his way to find answers!!

I was having a bad day with another store but when I walked in this store Andrea and Carlos was very helpful made sure I left happy this store is the best I will not go to any other stores this is the store to go to

Excellent customer service!!

Great service fixed my phone cost me not much use this store

Spencer was very helpful and answered all of our questions. We were very satisfied with the service

These guys did a great job again. Spencer and Danny went through every option available to us to get to replace my sons phone. will shop there again.

Daniel was awesome! My phone screen was not working and he fixed my issue. The store was very clean!

Dorian was very helpful when stopped into the store to find out why my Galaxy 5 has no memory left.

Not that great...3 days without phone service because no one knew the sim card was not compatible with my phone. But the customer service was nice.

Jair and Rey were great! Came to the store and in 20 minutes I was all taken care of! Switched from T-Mobile and I can already tell the service from Verizon blown T-Mobile out of the water!

Spencer, was very helpful to me n the store today setting my phone up n describing how my phone work n I thankful for his help.

The employee Dorian was AWESOME!!! He helped me switch over from Sprint to Verizon easily! Im so happy with my new phone and service! Yay!

Came in today to upgrade, Spencer was very helpful enough to walk out with Phone, 7 inch tablet & 10 inch tablet...woo-hoo!😅

I have been in this store twice for service i have experience top notch customers service. I was in need of hot spot MR. Leo was very customer friendly he solve my problem. I was so impress with his customer service skill. I will be referred. My employees. To buy phones hotspot. He also did a good job j upsell me tablet. I was offer my first vist i turn it down he listen to what my need was and provide me with everything i need for my job, i would like give him 5⭐⭐⭐⭐⭐

As always with verizon it was very expensive. I bought a phone at the store that i found online for two hundred dollars cheaper... the employees were really nice.

I came in my phone was mess up and Mario help get my phone fix great. I will be back when Im ready for a upgrade. Best service ever!