Moved from the east coast down to Austin and not only was everyone professional and friendly but EVERYTHING came in with perfect condition. Installation was quick and easy and could be happier with the decision of leaving my valuables with this company. I’m not going to lie, i was nervous as I had to use their storage for a month, but they made the transition really easy. 100% recommend.
For the money we paid to hire packers and movers I was very disappointed. First trash was left all over my house from the crew. Then after we got things unpacked there were items missing like decor, a bookshelf. Was fine, but then also found my dslr camera and lenses were missing from camera case that was boxed. We contacted the company and they only sent us a $30 check when we tried to contact them to review the contract no one has ever answered after MULTIPLE attempts. If I would have known this is the result of hiring them I would have packed everything myself.
I work for a large company that changed their methods of relocation reimbursement recently. I was given a lump sum and given the task of finding my own relocation resources and selected Armstrong affiliated with United Van Lines. From the beginning, it was a disaster as the gentleman who was to quote the job did not even show up. Once he did, the quote and timing was reasonable, and against other recommendations, I went with them. The quote mentioned 4 containers, but was assured that it would only be 3 and the price would be lower. When it came time to pick up my goods, they were late and caused me to extend my apartment causing me money. When they finally picked up my goods they did not bring enough materials and some of my possessions went unprotected. I called into the customer service center and they assured me that they would be taken care of, but were delivered without protection. The delivery has been a nightmare and very traumatic for me. Once they finally arrived, the driver told me they were missing one of the 4 containers. He also showed me that one of the containers was extremely small and only had 4 small boxes in it for which they charged me an additional $1200. As of today, I still do not have my final container and do not have any additional information. I have been in constant contact with customer service who cannot tell me anything other then “this never happens”! I have incurred numerous costs as a result of missing this container and still do not have an answer. I have placed calls with Unigroup and Armstrong and still cannot get any resolution. Be warned and am escalating this to my corporate relocation team!
The 1st part went fairly smooth. I felt was overpriced at $7000 for no packing. All they did was load, drive and unload. When our things arrived all the boxes were in bad shape..like they had been crushed down. Add to that they misplaced 10 items/boxes as well as lost the hardware to put our bed back together. We are not getting communication from the claims person and are still sleeping on the floor. We have used movers many times before when in the military but this was, by far, the worst experience. No compensation for lost items. No effort to fix our bed. Horrible.
I recently had Johnson deliver my household goods for a military move. My belongings were stored at their location in a shipping container for two months. Upon delivery I was told here’s all your stuff sign here. I asked where the missing half to my sectional sofa was and was asked if I was sure there was another piece to it. Obviously there was because it’s about 6 feet long and 150 pounds and it was not in my house. I tried contacting Johnson for six consecutive business days with zero reply back. On the day of delivery I was told they would check the warehouse and let me know if they could find my couch. Finally here we are on day eight and I was told my couch was located and they would deliver it but miraculously the delivery truck has broken down so they’re going to have to reschedule delivery. This place is unprofessional, slow to respond and all-around not great to deal with. I would search for a better company before ever doing business with Johnson again.
They “mislabeled” a large portion of our items and now have to look amongst thousands of other items in their warehouse to locate our vault(s). I understand it’s a busy time of year but sloppy work. Missing a chest of drawers, recliners, clothing, curtains, towels, and sentimental items…just to name a few things. They tried telling us they found them and would deliver the next morning, no one came and when we called them back they said “oh it wasn’t your stuff we found we’re still looking”. Horrible communication, can’t reach those in the warehouse by phone, even with their direct line- which by the way has a full mailbox so you can’t even leave a message. This was a military move. Completely unacceptable. I can’t even get my poor toddlers room put together because of the missing items. I might consider adjusting my review if my items are found and returned, it makes me sick that we are missing items that make up our home.
I called and emailed dozens of times and they never replied. They never picked up the phone. They never told me the status of my household goods.
Truly can’t speak highly enough. The team that packed us up for our PCS to Clovis was incredible. They went the extra mile in ever way, from being kind and playful with my kids to taking everything apart to ensure nothing would be packed in a way that could break. They cleaned up when they were finished and made sure my house was protected during the packing process.I would use this team for every PCS if I had a choice. They were so fast and are getting our stuff to our next base in less than a week, I couldn’t believe it.Thank you guys so so much I truly can’t tell you how much I appreciate everything you did, Gabriel and Noah will miss the playtime.
Highly recommend Armstrong. Very professional. They took great care with our possessions, making sure everything was properly wrapped and blanketed. The crew was great, handling all of our requests without issue. They took care to make sure our home was not damaged and cleaned up after everything was loaded. Very impressed. Well done! Jesus, Nicole, Lisa, and Mike worked very well as a team...very efficient and made sure everything was handled. We greatly appreciate their dedication to the job!
Leo and his team did an outstanding job of relocating the furniture and contents of 3 of our facilities. The time-line we gave them was fast paced and challenging but the team met the challenge with smiling faces, professionalism and can do attitudes. They protected our furniture, contents and the facilities from damage during the moves. I don’t think any other company could have handled the task that we laid out for them. I highly recommend Leo and his team!
They broke and lost several of my items in a move. They will not replace the items. Unprofessional. We will never use again. They are friendly though ;)
Jesus, James and Tate were by far the best moving crew I’ve ever had!!
I have move 4 times in 10 years being in the military and my experience with Armstrong relocation was the best one yet. Leo and his crew (Robert.J, Joe.S, and Jessie.S). Were very professional and answered all my questions. Definitely recommend
Its a wonderful organization and good strong leadership. Leo Crew is awesome to work with.
I recently moved from Austin to San Antonio. My moving coordinator, Barbara was very helpful and Fernando and his moving team were great. All my belongings were moved carefully and made it quickly to my new place. They were able to accommodate everything that I asked of them. The move went smoothly and was much appreciated.
My crew was Robby, Robert, & Jesus. They were selected by the military for my move overseas. They were great and handled all of my household goods great. Packed everything nicely which everything had to wrapped and it was easy to work with them. Fast and good at what they do, Highly recommend!
The team that drove the truck with my belongs and then unloaded me did a fantastic job. Big shout out to Jesus, Anthony, Brad and Zack for getting my things in my house, in the rooms they belonged, and in good condition!
Movers BEWARE! Armstrong Relocation out of San Antonio, TX runs a dishonest operation and their President could care less. Armstrong Relocation will low-ball your moving quote, promise you an unrealistic receipt date, deliver your goods late and then ignore you if you reach out about an issue.Their employees will treat you well before you hire them, but once they sell you that’s where the “customer comes first” attitude ends.FYI: Each pod they use is 300 cubic ft. At approximately 305 cubic feet, the shipping container can hold up to 2,500 lbs. That is a shipping container standard.Know the shipping standards before hiring a moving company especially Armstrong Relocation - San Antonio.As the consumer, protect yourself from being swindled by this company and ask they provide you with substantial proof that your goods were shipped in the number of containers they charge you for.You won’t know if you “owe” them more than your original quote until 30 days AFTER your move too. Interesting how that works out.Armstrong Relocation - San Antonio will OVERCHARGE you and refuse to provide any evidence of your shipment. Give your business to an honest company who cares about their customers.
GREAT VERY FRIENDLY STAFF💖EASY TO WORK WITH. CLEAN&COORDINATED
Jesús, Anthony, and lisa did a great job!! They were hired by the military for our move out of state. They were very professional and got the job done! They handled our stuff with care and made sure everything was nicely wrapped. This is the second time moving with this company and has yet to disappoint. 👍🏼
Guys were all super decent dudes worked their tails off the whole time. Very respectful very hard working. To this point the wife and I are very satisfied with the service.
The crew that showed up to our house did a fantastic job. They were quick, courteous, and careful. Three things you want in a moving service. I would highly recommend using them for your moving needs!
Jesus, Nicole and Jason did a great job! They were friendly and professional and diligently worked to pack our belongings safely and were responsive to our requests.
We hired Armstrong for packing and moving in Austin. I watched them pack our laptops in a box, when I unpacked it on the other end, the laptops were missing. When we activated GPS, our laptops were in San Antonio.When we contacted Armstrong with the info and a screen shot of the address the computers were at, they said they said theyd pass it along. No action was taken. No one contacted me directly. After I checked back in they said they dont have enough information, but I can forward the police report. I dont expect to see our electronics again.
Military guy here, these guys did an excellent job! I have moved many times (10) in my career and by far they exceeded my expectations. The movers were quick, professional and on time along with great attitudes. My items were handled with care and the crew took the time to make sure I understood what I signed my name to. I was provided instructions on how to file a clam if need be ending with a firm handshake. I may move in the coming years and this company will be at the top of the list for moving companies to utilize.
Thank you to the team Jesus Lisa Mike Anthony Dakota Jose, quick and easy, thank yall so much!
Phillip was extremely helpful!! they were efficient, experts at moving, and made the whole experience very positive. would definitely use their services again.
Jesus, Nicole, Lisa, and Mike got a call late in the day for an unexpected additional service and they came to the rescue with great attitudes and energy!!!
Over a two day period, the move was seamless and the service was first rate. They did a fabulous job. Thank you.
I recently was assigned this company to pack my property for storage prior to deployment to the Middle East. During the entirety of my packing the movers where lazy and two did not know how to pick. They did poor work and appeared to be day hires. I allowed one of the movers to utilize a spare bathroom. In the closet hidden from plain site was a .38 caliber pistol and a $2,100 gold wedding band placed in a box. The movers asked me to go outside and sign some paperwork. As soon as I finished signing I noticed the closet door open, and items askew. The pistol and gold ring where stolen. I called the police and they conducted an investigation. During the investigation I found out 4 of the 7 movers where felons. I also had the theft on camera. The company denied the theft, but ended up finding my pistol in the companies bathroom after questioning the movers. After calling and informing me about this, they denied my attempts to recover the stolen items. I attempted several times to call, left messages and I never received my pistol or $2,100 ring. I soon deployed to the Middle East in support of combat operations, I have been having to deal with the stress of trying to recover my property or a receive a financial compensation to make what they did wrong right. Do not use this company. There are many other moving options available, that provide background checks on their employees and guarantee service and safety.
Cool staff. I was in and out in minutes.
Its a great place to work at
The guys were on time Each day and did a great job of packing and carefully loading and unloading all our stuff over a tiring 3 days!
Great company in the moving industry
Kraig n crew are the best wonderful jobs
Not very professional while moving my goods
Nice to work with
Used to work there
Update....Right address! Wahoo. Weigh tickets are $10 each CASH ONLY!
Great service
Great