I cant express how good these people are. Paul was absolutely fantastic. My 2013 BMW 335xi was a thorn in his side and Arrows never let me down. I will always recommend this shop to all me friends.

Absolutely amazing shop and excellent service. Been there twice over the last couple of years and highly recommend to others. My official dealer (another place) screwed something up and tried to charge to diagnose it. Arrows took a quick look, identified the problem and offered to fix it for a reasonable price. Worked very well and was very fast.Great waiting area with free wifi and coffee.

Car got a flat tire and found this place from Google. Even it is their off day, the staff and manager were very accommodating and even changed the spare tire for us free of charge. Can’t say thanks enough for such a honest and kind business.

Honest Quote, friendly and final cost as quoted.

Super friendly, reasonably priced. One of the ladies working there even offered myself and another lady some donuts while we waited. Following covid safety guidelines as well. Looking forward to making them my go to car repair shop.

They were great! Told me what was wrong with my car and if it would be worth fixing. Let me keep my Subaru there for about a week or so until the company came and towed it away. Amazing service!!! Will definitely be coming back with my new car.

I dropped my BMW X5 today to replace battery and fix brake vibration.I tested everything are perfect,They are perfissional and they price is great.Thanks Arrows,

Honesty, integrity, expertise, extraordinary customer service--Arrows Automotive gets the job done. If you have been looking for the best automotive repair company on the planet, you have found them. Be smart, bring your vehicle to Arrows Automotive for your next service. Simply the best!

This place is excellent, the technicians are very knowledgeable in every aspect of automotive. When arriving the front is very nice and receiving, they are very understanding and willing to assist.

Great work, but I always get the feeling Im being gouged until I talk to another shop and feel silly for doubting Arrow. The last time was in part because I was told they dont make ceramic brake pads for my car. I went to Pep Boys and got them with no problem. Bad news is they charged me $200 more than Arrow quoted me. But I paid it because my brakes were too bad to put off any longer. Pep Boys took me into the shop so I could see for myself. In the future, Ill ask Arrow to do the same. Or buy tools and fix it myself, cussing at it the whole time.

I fixed my BMW X5 here, they are quick with high level skill about car.

Im a new customer of Arrow Automotive and I couldnt be happier. Ive been to many automotive specialists and they are professional, honest and affordable. I had the pleasure of working with both Seans and they were great!!

Nice people. Nice waiting area.

The nicest staff, great communication, and reliability.

My new repair shop. First experience was fantastic. Friendly, helpful staff. The desk clerk called the mechanic into the lobby so i could discuss the work that needed to be done. Rather than pass along the information, they want to make sure to get it right. Place looks clean and busy. They clearly know their stuff. Many different makes and models that i could see in the shop area. They treated my 1998 Suburban like the late model Mercedes that i saw in there. Work was done in one day. Ill be coming back for sure. I have to.... my Suburban is a piece of %#@!. But i still love it.

Beyond the best.

Shawn is the best, hes always in a great mood and he explains everything in such a calm and detailed manner. Affordable and great work! Always keeping my baby Rover in check. Six stars!

Had my car for 10 days told me it would be 2000 for a new cat and resonator. They then ordered the wrong part and took it to minakee to have them tell them my motor mounts have failed and the engine was sagging too low to replace the resonator.and that catalytic converter did not have to be replaced.. Okay it took you 10 days to tell me that?! They did not charge me, but cost wasnt a matter and time was, so took it to pepboys. Will be done in a few days but will cost more time more money.

Great service and quality at fair price

Weve always received great service at a fair price. They never push you into unnecessary repairs or service but they go the extra mile. Were glad to have a shop we can trust.

Honestly this shop is over an hour away from my home but I wouldn’t go to any other place. These guys took in my Jeep when it overheated on the freeway in an emergency situation over a year ago. They were the nearest shop open and I am so glad to have found them. It is rare to fine a shop where they don’t charge you an arm and a leg. I WOULD HIGHLY RECOMMEND, these guys are fair and quick. Since my emergency situation, I’ve gone in a few times and I am always more than satisfied with their customer service.

Good work! Could be a bit better in communication. Overall great service and got each job done.

These guys are great. Good work, fair pricing and ready when they say it will be.

Great shop with friendly service and competitive prices.

Had a pretty good experience here so far for some basic tune-up and maintenance. Everyone at the shop is always courteous, patient, and professional. Prices are reasonable for the area.

Finally, I have found a reputable and ethical automotive repair facility. I will be a customer for life here. Ive been taking my Audi here for a few years now. They never cease to amaze me with their honesty and what my car needs. If youre looking for a family owned business that truly appreciates their customers. This is the place!!!!

Went to Arrows there after dealer claimed all sorts of things were critical and needed to be repaired. Arrows set the record straight. They told me that the cost of the repairs for our car with many miles on it did not make sense. None of the repairs were safety issues. We have had our cars serviced there many times before and they provide excellent service. They really showed us that they are totally honest.

These people are courteous, professional and easy to work with. The job was done quickly with a reasonable price.

I have been taking my Lexus RX350 and Honda Accord to Arrows since 2012 and always have best of the world care for my both cars. They are very good on finding the problem in car and are always honest on the estimates. Last month my Lexus ran into some trouble when its steering started making noise. My wife drove car to a repair shop(a National chain dont want to name them) near our home but they gave very big estimate. For this big repair I have always trusted Arrows Automotive. Since I was away for my work related travel, I called Bonnie to explain her whats going on. She accommodated my request and asked me to bring car their workshop. I towed(AAA) my car to their shop from Bothell. Technicians looked into my car and here you go. Got the estimate (60%less) and the trustworthy analysis on what has happened, how they are going to fix. For them it is business as usual to work like this. They are always honest..to the point and on time. They have team of top notch technicians, good customer relationship and remember you when you call them. I always recommend them for any type car repair. Just try them once and you will never go to any other shop. Thanks Arrows Automotive team.

Arrows automotive helped get a car running that a less experienced / professional mechanic was not able to do. I will not forget how you helped me out of a stressful situation and were honest about the condition of the vehicle. I would recommend you to anyone. Thanks Arrows Auto.

Arrows Automotive is the best auto repair shop I have ever been to and Ive owned a lot of cars. Its a family business and the owners are the nicest, most ethical business people I have ever met. Ive been bringing my Porsche Boxster there for five years and have no complaints of any kind. They do top notch work for reasonable prices. All the employees are friendly and really talented. It just doesnt get any better than Arrows Automotive.

Arrows is awesome in every way! We’ve been taking our car to them for years and they’ve always done us right! Paul and his crew are honest, knowledgeable, and do great work! I was recently on my way to an appointment when I noticed the temperature gauge rising. I called Arrows and they talked me through how to check to make sure it was safe to drive to the shop. They got me in the same day and an hour later they knew it was a bad radiator (car is 20 years old). They got me all fixed up for a reasonable price and now we’re back on the road! You can trust that you’re in good hands with Arrows! Thanks Arrows! A++++

Every single experience I have had with Arrows Automotive has been extremely positive (and I dont say that lightly because I loath most anything that has to deal w/cars).They are genuine, reasonably priced, do exceptional work and have a great deal of experience with European cars. I drive an Audi and am confident that they will always take good care of me without gauging me on price. The owners are wonderful and have even walked me to my when it was dark outside and to make sure they removed floor mats, etc.. All to say, that I highly recommend and I will continue to have all of my service done here! You wont be disappointed.

They take Amazing care or us and are very flexible with our schedule.

Really great service. The oil change was better priced than anticipated. The shuttle service was great to drop off my car and have it taken care of while working.Thank you for resetting my tire pressure light.

I do a lot of my own work on my cars, so Im hesitant to bring my cars to shops. However, Arrow has always been trustworthy, with great work at fair price. Highly recommend.

My only place to service my vehicle and families vehicles. Really good and friendly service, just like family there.

Tried this shop out on a recommendation. Excellent Customer service, flexibility, fast turn around, and fair pricing. Very happy with my experience.

Arrows is a really respectable business. They knew I was going on a long trip and gave my car a good look over though I only came for an oil change and let me know what they found. Very professional and reasonable prices. I will return here whenever I need work on my car in Seattle.

I spoke with a very friendly and knowledgeable staff member. Unfortunately, they were booked for weeks. They must be doing something right.

These guys where great. Super friendly staff and very professional. I did a short notice stop by with my BMW and they got me in and out on the same day and within my budget. If I need anymore work done I will be coming back here for sure.

I called around to try and get a quote on fixing my brakes. This place said just bring it in and we will look at it for free. When they told me that they would need to at least take one side apart maybe two and gave me a very reasonable rate I was ecstatic! They are closing soon and were willing to take the work anyway. This place has gone above and beyond already! The owners are respectful of their employees and all around genuine! I will be bringing my BMW 325i and my wifes Toyota RAV4 here for maintenance from now on. This has been an experience that has been above and beyond what other places do and say. Im done with rude and overpriced. Go here if you want honest friendly service!!!

Love Arrows Automotive! Really nice, honest people and the service is great at fair prices!

Great customer service! They actually answer there phone with really smart people, there waiting areas is great and Jacks bbq is across the street.

They do what they say they will do and for the price they quite... and if there is an issue, they fix it quickly and with no fuss. This is my go to car shop now after 2 v positive experiences.

I love taking my car to Arrows. They always take great care of me, communicate well, do great work and at a better value than other repair shops. On my last visit in they really helpd me out by working with the insurance company that was paying for my repairs.

Great place. Friendly crew. Went in for an oil change and they treated me great. My ride has 192,000 miles on it. They didnt try to sell me anything extra and fixed one of my tail lights that was out.Awesome place. Highly recommend it.

Honest, friendly, high quality work. Been going here nearly 8 years now.

Unfortunately I am downgrading my initial 5-star rating down to 2 due to a recent experience I had. Eric quoted me a repair that involved a lot of parts that, later proved to not be necessary to be replaced. I took my car to a reputable place that fixed it for half of what I was quoted.

Really nice people in the office, and theyre honest with you about what needs done. Feels like a real family operation doing good work on higher-end cars. Reasonable prices and they worked quick to get parts.Not a great choice for tires or wheels, though. Arrows damaged my front wheels when trying to install new run-flat tires on my car, and while they offered to fix them for free they werent able to be fixed 100%. (Their excuse was that they dont normally install run-flats ... but that doesnt take back the damage on my $2000 wheels.)Rear tires went on without damage, thankfully, but all 4 tires were very poorly balanced and had vibration. Do yourself a favor and get tires/balancing done at a proper tire shop.

Great automotive care at reasonable prices. Better, trustworthy!

Really nice guys who can work on any and every car and dont try to screw you over. Definitely trust them for our Mercedes, and we highly recommend you take them there for any of your cars that you want really solid service for.

Kinda expensive but honest with prices, quick and good so far

Great place to get almost any car you can think of worked on. Staff is friendly & the owners are wonderful to work with!!

Automotive repair is a tough business. Arrow handles themselves with integrity and professionalism. I hate auto issues but am happy to see them *(Arrow) when I have one! Thanks Eric for the great advice about my old pick up. You saved me lots of time and trouble!

Always a good experience. Knowledgeable and very Helpful. I never feel pressured.

I am not a fan of shopping, but I will tell you that this place hands down has the Best customer service & pricing anyone could ask for.Adam was extremely knowledgeable, took my call after they closed, and was up front & honest with me. Bonnie expedited scheduling & made life a breeze.I had my BMW towed there at night and it was ready for pick up the next day after I left work. Thank you Arrows.

These guys are great. We got in right away. They thoroughly inspected and diagnosed our car, and were fair and honest with what needed to be done.

I cant say enough good things about these guys. They are the best. Honest, affordable, respectful, and overall a pleasure to do business with. I wont take my vehicle anywhere else

Everyone is very nice at this shop, but the prices are silly high. I was quoted $350 to replace one TMPS. A new wheel and tire might cost that much, but not servicing or replacing one sensor. At least they dont charge for parking.

Unfortunately I cant rate their work as they were not able to diagnose the intermittent issue. I can however give their ethics a 5 Star rating as they declined to charge me a fee for their time.

This is the only shop I will take my Range Rover Sport now. Their service and integrity is second to none and they are always going out of their way to accommodate your needs and wants. I have referred 3 people here and they now all say the same thing...wont take their vehicles anywhere else!

Great service, well below cost for a German car shop, plus they will not sell (or let you buy) anything you dont need

Excellent customer service and reasonable prices. The only place Ill bring my 97 Mercedes Diesel to for maintenance & repairs. Highly recommended!

Such an amazing shop! I had a check engine come on, couple other shops said it was the Catalytic converter need to be replaced... I took it to Arrow and they did their full diagnostic check on my exhaust system and told me that I did not need to replace it! They double checked and tripled checked it for me. I am a customer for life.

Happy trustworthy vibe where the people at the counter know your name.

Shawn saved me! Great people who know how to get the job done right

Nice shop, great customer service, good prices, and did excellent work on my car

Very friendly people. Great service.

The manager/owner is super nice! Great and fast service. Will definitely come back and recommend.

They are the best! Paul, Bonnie... The whole team. Everyone is very professional and honest. Thank you for your time and work!!

Great place! Honest, and direct employees. Saved me lots of money. I appreciate it greatly!

The best automotive shop in Seattle for Mercedes, BMW, Audi and more if you want to save money on going to dealer

This is one of my favorite repair shops of all time. They treat you well. Theyre honest with you and try very had to fix your problem.

Great service, great prices for luxary vehicle maintenance.

Paul and Bonnie are personable and take very good care of their clients. There is not other shop to which I would take my vehicle in Seattle.

Great customer service, going above and beyond to help when in need and knowledgeable and trustworthy!- I came in unexpected as I was leaving Costco and my car started to heat up and was smoking intensely. My car had just had a major repair at a different shop and clearly something there went wrong. We pulled in and they were so helpful- trying to pop a hose back on so I could drive home and have the other shop repair their mistake. They put in extra coolant for me so I could make it home. A few weeks later my car died in a parking garage and I had it towed here so they could replace the battery and alternator. They did it in two days (since they had to order the part) and even dropped me off at work and picked me up when my car was ready. Talk about customer service and people I can trust! It’s clear why they are always busy!

They were great, had some expensive repairs but fair priced. Had a bit of a sound and came back to have them take a look, less then 20 minutes later I was gone.

I’ve been here three times now. The first time they replaced my clutch and when I got my car back it was covered in mud and the check engine light was still on. The second time was to fix an overheating issue. They did $1200 worth of work before even calling me to let me know what was going on And that it would cost at least $2000 more to finish. It was an old Subaru so I considered it totaled at that point. The third time they replaced an O2 sensor and again returned my car covered in mud and the check engine light still on. I’ll never go back there again and would definitely not recommend it to anyone.

Honest mom and pop car mechanic. Love this place

Good communication, and got the work done on my Mercedes.

Always very knowledgeable and reasonable. Great customer service.

Nice clean shop with great service.

Hands down best repair shop Ive ever been too! Why? For about 5 years we have been bringing our 2000 Porsche Boxster for oil changes and repairs because it was convenient to our work. One day they told us we had a slow oil leak that didnt need to get repaired yet. I couldnt believe a shop found an issue & didnt tell us to fix it -I mean what repair shop does that. They kept watching it for us & we kept driving our car. I even brought it in before going on a road trip to Colorado & they still said it wasnt too bad & while they cant guarantee I wouldnt break down they said it should be fine. And boy was it. My car handled the best it ever has on that trip - word to Porsche owners drive your car far it will love you for it.Flash forward a year I am coming home from Guemes & my car is acting up -with friends behind me they call to tell me to pull over a puff of smoke just came out of the back. As soon as I did I saw the smoke & it didnt seem good. My first thought was the head gasket which Im expecting anyway. So I tow it to the shop & fortunately Bonnie was there on a Sunday (what are the odds of that). I flat out told her Im expecting a $3k repair so anything less will make me so happy. My friends couldnt believe I said that to her because as you might think most shops would just repair the head gasket especially since Im expecting it.For 2 days I waited for the bad news & finally they called. Turns out its a valve and while still labor intensive it was going to cost about $550 before taxes. I was shocked I mean they could have just found stuff & Id never know. A few days later they call to say its ready and I asked if they could change the oil too since it was there & probably close to time to do it. They said they didnt have time- I was fine with that it wasnt part of the original request not to mention I never had an appt to begin with & they still got to my car quickly.When I came to get the car not only had they changed the oil it turns out I may not have a head gasket problem. The oil leak was most likely caused by the valve. They cant know for sure until the next oil change but I just cant believe how honest they are. Actually Im not shocked it is why I was honest with Bonnie & told her the repair I was expecting. I trust this shop. Some may still be gasping DONT EVER TELL A SHOP THAT THEY WILL TAKE YOU!This shop is made up of people that get it. They dont want to rip us off or do unnecessary repairs. I get they have to make money too & pay to retain top mechanics (this shop works on a lot of high end cars). But I still feel they offer fair prices considering where they are located. Even if I could find a shop cheaper it wouldnt be worth it. My biggest fear with cars is finding an honest shop. Weve seen the 20/20 shows where they uncover bad shops we all know this is real. Why we typically are not loyal to a shop.In all my years of owning cars Ive never felt confident in a shop & had great friendly service every time. So for those people that think they charge too much think about where you are & reconsider. Maybe you pay more than that shop in the burbs but do you trust them 100%? With that in mind going to Arrows will save you money. They just saved me about 2k. We planned to sell the car minus the cost to repair head gasket. So my car breaking down was a good thing which my friends find crazy. They dont live here & cant believe how this turned out for me.This is why Arrows is unique and why I am leaving this lengthy review. Just saying they are awesome wont do. I believe in rewarding honest & great service. Im a customer for life or as long as I live within a 50mile radius. Even when I sell the Porsche and get a belly button car that can go to any shop I will still be a customer. Its not about the car or even what they charge for me. Its about the honesty & being greeted with a smile every time. Its so lacking today. 😄

Top notch vehicle service and very knowledgeable staff.

Always takes care of my automotive needs!!!

Always great work.

They are accomodating, have better service than the dealer, and are fair.

Great reliable shop

VERY GOOD, AND VERY FAIR, 5 STAR SERVICES!

Great service!

Ass always good staff and good service

Good local shop

Great service!

Friendly, fast, honest.

Fully equipped