Switching to Dish Now! I’m DONE with Suddenlink!!! About to file a lawsuit! Get service anywhere else!!! If they are the only ones who “provide” enough internet speed in your area, MOVE..... somewhere else!!!! NO JOKE!!! The service is that bad!!!! 🤯🤯😳🤦‍♀️😤🤨🤦‍♀️😳🤯

The actual worst. They will turn your smallest request, like adding another cable box, into the biggest ordeal. If you need anything, you will only be able to contact a massive call center in India. No offense to those people, but theyre in India... and literally give no Fs...as they shouldnt... Avoid Suddenlink at all costs.

I was already paying too much when a promo specialist offered me to add to my service, assuring me that my monthly bill would NOT change. My bill actually doubled! And then, they told me i was stuck with it. Im going to cancel service all together. Liars and snakes without ANY true customer service.

Worst ISP in existence. Would rather go back to dial up. Internet installed, doesnt work. Two different techs out here, still broken. Try calling customer service, its an outsourced boiler room in a third world country. I seriously dont know how they are even in business. Im guessing since they are the only cable internet provider in this area, i.e. people have no choice.

Tried to reinstate service after a 2 yr hiatus and entered in to the 7th circle of Hell. They took my money, set up EZPay, then immediately, inexplicably canceled my acct. As this is a second home, my husband was traveling there, went in to the office who said he would need to set up an entirely new acct. so he did. No refund was issued to my original acct, although they promised it was in process. HIS new acct, including a tech visit, was never connected due to some issue with our private router being connected to the old acct. So he never got service set up. Meanwhile, Suddenlink kept my original acct open and continued billing me MORE fees, not refunding my initial payment for service we never received. Meanwhile we have not gotten one second of internet service to our home. I have spent over 5 hours being bounced around from dept to dept. culminating tonight in a supervisor who sounded like he was in the middle of a house party with loud talking and laughing in the background, who told me I cant focus on your right now--I am doing 3 other things after being transferred to him during a 1 hour and 22 min call from another dept. He finally told me the dept who sent me to him was the one to handle my issue and that he could not transfer me back, then the line went dead and he hung up on me. I was finally able to remove my credit card from the account that keeps billing me for zero service but I will be disputing these charges with my bank and changing my debit card so they cant access my funds. Did I mention we NEVER GOT ANY SERVICE?

It doesnt even work and still want you to pay alot of money

Lost my internet connection. Suddenlink technician came to the house and guaranteed that the problem was my router-modem. He stated, that his test equipment didnt lie. I asked him to install a leased modem so I get get my internet up and running... He told me that it was definitely the modem and that the Suddenlink modem was substandard (and if he installed one, it was difficult to remove from the system and would cause more issues.) So, he told me to get one from Walmart. I purchased a modem from Walmart and installed a new modem - called Suddenlink customer service to provision.... All went well, but still no Internet. I had a know-it-all echnician from the Sedona Suddenlink Office. If he would have tried a real modem, he would have found that my Internet was not working. Requested a senior technician from the Sedona Office - Ive had to do this a few times. Most technicians from Suddenlink in Sedona are not well trained.

Called in for service, was told someone would be out between 2 pm and 5 pm left work to sit at home waiting no one showed 3 hours missed of work! I called @ 4:45 asked what was going on? Was told the tech put in notes no show could not make it, although no one ever reached out to me a customer Over 20 years obviously does not Matter! So Very Frustrated what happen to work ethics or caring? Rescheduled for today thought I better call to make sure the gentleman I spoke with said for sure it would be today he would call me me personally to let me know that tech is on his way. NOT!!! To find out he scheduled me out to the 24th WHAT?? Very Disappointed with the Company and how I have been treated as a NOBODY...

Twice now the autopay has failed and Suddenlink cut off my service with no warning. No attempt to contact me. If there were an alternative in Sedona I would switch.

Service is constantly going out. Speeds are slower than a dial-up modem, in the 20th century.

By far the worst experience Ive had with customer service. They are terrible. They didnt show up 3 times and another time I was waiting to find out that they never even booked my appointment. Crazy how bad they are.

Worst internet provider I’ve ever had. Moved in 3 wks ago and service has already been lost 3 times and is currently out as I type this. The technician said the equipment can’t handle the heat and monsoons. Hello, perhaps you need to upgrade your equipment, this is Arizona. Their call center is incompetent, their answer is always, unplug the modem and plug it in again as if that’s some magic solution. Dreadful company.

If I didnt know better I would say theyre TRYING to lose customers! You would not believe the nightmare theyve put me through. It would read like a short novel. Nobody could be worse.problem so they send someone else.

MY internet went out 2 days ago and they won’t send someone here until may 24th. That’s 2 weeks of no interment and that to me is quite ridiculous. That’s the only interment that has service at my house. They won’t help me at all

I moved may serves from one end of Cottonwood to the other and have been going through hell since my move. One they canceled my service a week before I scheduled it at my old place. Then canceled my installation date at the new place. Two techs have been out because the line people have not done what they needed to because no one tech part up in a request. I am still without internet. To reach anyone for any type of Customer Service is hard let alone someone who can get anything done correctly. Anyone want to let a nursing student borrow some wifi.

Had service shut off...paid a fortune...still getting billed

I visited the local store to return my equipment as we were disconnecting our service with Suddenlink. I asked why it showed on a recent email that we were being disconnected on June 22nd as opposed to yesterday when I called Customer Service and asked for an immediate disconnect after 2.5 weeks of frustration. We were attempting to change our services, and a technician showed up without the proper equipment as well as missing a code he needed to activate it. I was informed that the 22nd is the end of our billing cycle and that we have already paid for the current period. No proration offered, even after I explained the issues that we have encountered based on Suddenlinks ineptness and inability to resolve the issue. Corporate will be receiving a letter although I am doubtful they will provide any assistance to a former customer.

We bought a new modem and it would not connect. We called Suddenlink several times trying to troubleshoot. Each customer service person seemed assured once they did the settings on their end, our internet service would resume in 15-20 minutes. It never did after 3 times of trying this we were still able to reconnect our old modem and resume service. The fourth time we called and they basically Said the same thing, and our connection did not work again, then we could no longer use our old modem as well. Not only that but 2 of the customer service reps said they would call us back and they never did. This is the worst company I have ever experienced. Their customer service reps must read from the same script and then lie about their follow up. They have no regard for their customers. Why would we pay to be treated this way and not get service.

If I could give ZERO stars, I would. Our service has been out for FIFTEEN DAYS now with Suddenlink offering no way to find out when it will return. When calling and finally getting through the menu, all you hear is there is an outage in your area. We have been with Suddenlink for several years. Previously, we had a few brief outages each year with each being resolved in hours or a day. Now we have no service and no way of knowing when it will be restored.

If I could give 0 stars I would. Weve tried to contact a employee of suddenlink in the United States. I have yet to do so it is always someone in another country. You cant understand them when they speak and twice they have asked for a social security number to verify account they are unprofessional and rude. We filed a complaint with them over a week ago and still no response. They will not give you a direct phone number to the local office.. I recommend going with someone else they have been nothing but trouble for us.

Worst company ever! Worst service…worst customer service…when you try to resolve an issue it’s like your talking to the wall🤦‍♀️

$160+ per month for a BUSINESS PLAN 100/10 and these are my results every day..... 30%...There is another Company in Cottonwood who can service this VOC area better, but they are not allowed due to greed, and politics are blocking them somehow... CAN I GET A LAWYER, CAN WE GET A GROUP LAWSUIT FOR COUNCIL OF SEDONA TO NOT ALLOW THIS?!?!?! How do you represent Sedona Love and Yet let this Happen...

It will over charge you for bad service. Terrible customer call center. Not recommended at all.

First they sent out a guy to install my cable tv who was completely clueless then they were supposed to to port my existing phone number but without number and couldnt even give me a new number

Had line outage. They fixed it but my service is still off line. They determined its due to their system but cant fixed it for another 6 days. In meantime im stuck with no service.

Never use these services, they raise your account and never inform youthen when you cancel they continue to bill three months later......bad service, poor quality and no customer service

Very poor services. Outages every day for the last 3 months. If you like to play russian roulette with your internet, this is the service to go for.Only service w/ the highest speeds of 150mb in the area, so youre kind of stuck with them. If there was another provider that actually provided what they said they would, suddenlink wouldnt be around.Outages every once in a while is understandble, russian roulette everyday, not so much.Want to use your own network equipment? Good luck - hook in a modem and router and it takes hours for it to get connected.Suddenlink reps will all tell u something different on the phone as well - theyll say its an outage when its clearly not.Just terrible, but youre stuck with them! If you can afford to get a cell provider that has strong network here, id highly recommend investing into a hot spot than suddenlink and just assume youll get outages & wont get any internet everyday.Have important business meetings? Well keep your fingers crossed that you dont lose any deals and maybe try to use phone instead

Terrible doesnt really express how bad this company is. Not only do they have the audacity to continuously raise their prices (because they know theyve monopolized the area), they cant even manage to deliver a consistent 100 mbps, ever. And even if they could, their prices are higher than every other service in the state. I expect at the lowest my performance would drop to 60% of the advertised speed when the network is strained, but it regularly drops to 10% or lower. And no, its not my modem or router, which can deliver 10 times what we are paying for. Their network is just so incredibly poor that it cant even support a small town like Sedona, which is laughable compared to just about every other cable company in the United States. Someone please compete with this company and put them out of business. It wouldnt take much.

Do not use this company if you can avoid it. They have the worst organization ever. I moved to a different city and was told to take my equipment with me because I would be able to transfer my services to my new location. That was incorrect and the technician refused to take my equipment. I then attempted to return the equipment to the store in the city I moved from. The store was closed (I expected this due to COVID-19), however, the touch-less drop-boxes were taped shut. I returned a month later and the drop-boxes were still taped shut. I called the company and asked how they would like me to return the equipment. They said I could go online and print a shipping label. I explained 1. I dont currently have access to a printer and 2. I cant access my online account, never have been able to and have contacted them multiple times about the problem. The customer service reps are not allowed to transfer you to a technician, they just claim someone will call you back. That has never happened. I called two weeks ago to try once again to find a way to return the equipment. I was told a technician could pick it up but I had to be available from 11-2 on 08/01. The technician never showed. I called again to try to find a solution and was told the appointment was never made, even though I confirmed it more than once. They will not stop charging me for the equipment and I was told that a supervisor will have to call me back (I dont believe I will receive this call). I asked that a shipping label be mailed to me so that I could return the equipment, but that apparently is also not an option. I dont know how to return the equipment, I have tried to multiple times. At this point, I dont know what to do.

About a year ago I signed up for internet service. Service people came out and told me that an additional step was required that they could not provide but would pass it off to the company that did. Fast forward a year. No contact from the company, unable to talk to anyone. No human answers any phone number. They still have my money. If someone reads this, let me know if you care at all and give me a number that connects to a real person.

I dont often write reviews but can not grin a bear it any longer. It isnt good when you must create a personal hotspot with your phone to write a google review about a company supposed to be providing you internet services. The companies network has always been awful as Ive been a customer for ten plus years. Seldom will you receive the download and upload speeds you have purchased unless its the wee hours of the morning. With the additional demands on Suddenlinks network due to covid, their service has become unusable. We pay for their fastest service - 150 mbps down and 7 up. Weve never received those speeds. Countless Suddenlink service members have been to our home and tell us its not our equipment that can deliver 10x the speed Suddenlink offers. The service techs all say the network is not able to handle their customers demands. Good luck finding someone that can tell you when the network will be upgraded. Suddenlinks advertisement is Fast and Reliable, which would be laughable if I wasnt a customer. It pains me to give them even 1 star.

I wish they were-at the very least-nice. Any phone call to them results in hanging up. But at least Century Link is worse I guess. Very unprofessional on the phone and always rude. Maybe people would be nicer to you guys if you were nice to your customers.

Suddenlink, more like Suddenly lose your link. I remember having AOL and it never dropped service as much as suddenlink. I am paying for 50MBS download speed and have NEVER had more than 19. And that was for less than a day. Usually its 1 to 13 mbs. At 50$ a month for 50mbs, I should be allowed to pay 14$ a month having never received what I am paying for. The make or break decision on my next home purchase will be if it is a suddenlink IPS covered area or not. Hopefully not.

Guy named Mario came out to hook it up. Was very nice, personable, knowledgeable. Stayed extra bit of time to troubleshoot an issue and even though it was clearly not easy, he stayed awesome. 150MB Internet is perfect, hookup line is clean and professional.This is an update a year later, the new renter has tried to move in and trying to get the Internet from my name to his name has been a two month long exhausting maybe two dozen phone calls process where no one seems to know anything about what’s going on and every time somebody said that they’ve done something, they haven’t actually done anything, missed appointments, words cannot express how horrible this process has been, it has left me speechless.

Suddenlink are truly awful. The service is unreliable, and over-priced and the technical support is appallingly un-customer friendly. I will be switching to an alternative provider as soon as possible on the assumption that no one could be worse than Suddenlink.

Their internal processes are broken and their management is painfully incompetent. If I had any other choice in provider, I would have gone with an alternative.It took four appointments to get wifi installed. They outsource part of it (drop and bury) and were not able to coordinate with the other company so a technician showed up to my house just to tell me he actually couldnt do anything.I somehow ended up on a three-way call with a local contact and the regional director of sales, Wade, who OPENLY DISCUSSED CLIENT SPEND (ie how much the property managers here had paid them) and mentioned that Suddenlink was totally dropping the ball on this big project.He said this in front of me, a resident.When I finally got something on the calendar with them, a customer support person called me every 👏 single 👏 day 👏 FOR ALMOST TWO WEEKS just to confirm the appointment.Whatever CRM or database they were logging their calls into was either glitching out, or they havent been properly trained on how to use it.And after all that, they didnt show up for the appointment 🙃So we rescheduled. Again.Finally got wifi installed and...Two days later it stopped working.

Absolutely the worst provider. They are horrible from their customer service (which is handled by Outplex) to their service people. Unfortunately there are limited providers in this area so we are at their mercy. It’s unfortunate that in today’s day and age we continue to be stuck with companies of this magnitude. Disappointing!

Terrible, Terrible, Terrible. The people there on the phone were rude as all hell. I mean so bad he said if I wanted someone else to talk to then Im more than welcome to hang up and call back to get someone else. He stated there was a Supervisor but Im not permitted to talk to them. That rep was the last line of defense. If anyone has any info to help us get in contact with someone, please do so. So upset over my last 2 interactions with them within a 24 hour period. Over 2 hours of being on the phone with them and still, the issue isnt resolved.

DO NOT DO BUSINESS WITH THIS COMPANY, if it even exists. I get the feeling this is just a call center of shady sales people. Once you sign up, you will never be able to talk to a customer service person. You will be on hold for an hour and then give up.I cancelled my service right after I signed up and then read reviews. I have had the exact experience people described. It’s been 6 weeks and I still have not received my refund. Every time I call they say 3 to 5 days and then nothing. I think their business plan is not to refund your money and hope you will give up and they will keep your money.TIP: IF YOU WANT TO TALK TO A PERSON, CALL THE NEW SALES NUMBER.

Technician showed up today to install Internet dropped router 5 feet to the floor broke it still hooked it up and left. now I have to wait over a week for them to come out and replace the broken router. Literally the first day and I have no Internet and I have to wait over a week before I will. I don’t know why they couldn’t just send me a new router overnight get it to me tomorrow or the next day and I can hook it up myself.

Overall Suddenlink has the worst customer service on the phone in the history of mankind. The best thing to do is get in your car and drive to this office and deal with the very nice staff behind the desk. Fast and efficient they know their job. Never try to call customer service get off your tush and drive down to get anything done correctly

March 23,2020 Was just in Sedona office very safe all wearing gloves and cleaning, they even have a girl to hold the door open. We just had to drop the box off . All of the girls very nice and polite. Thank goodness because all the phone people are Not !! All rude and dumb !!

I have what’s described to me as an “area” problem. My cable works but the TV guide does not work I can’t set a reminder or use On Demand services The technician was very professional and elevated the issue that was 72 hours ago and the issue is on day 5. I really don’t think this issue is being taken seriously, I can’t get a straight answer from anyone, but they still want payment in full of course. Suddenlink goes way out of their way to keep you from talking to an actual person. You can’t schedule your payment anymore, but they push auto pay all the time. I really like the channel lineup, but their crummy equipment and sketchy customer service is wearing my patience very thin. It’s probably time for a change.

Problems with their equipment again and I will have to wait over a week for someone to come out. This is unacceptable to me. They sure dont want to wait for their payment. This customer service sucks. I wish a real person would call me back and it would be great to be able to understand what they are saying. Sad

I am beginning my 5th week of Internet service that fails 6-10 every single day. Suddenlink has determined that it is a neighborhood probelm not my modem, router or wiring. But to report it you still have to go through 30-60 minutes on the phone to beg for help. Try another company. It cannot be worse.

Said they can provide 100 Mbps, average real speeds is about 15, as low as 3, tech said there is no way you will get more unless the upgrade the infrastructure. I think we should create a FCC class action case a.

Suddenlink is literally the WORST company that I have ever been forced to do business with! Unfortunately due to my location, I do not have another option for internet. I have two business accounts, and one residential account. To request new residential service, I was on hold for close to two hours. The business accounts- last time I was on hold for 45 minutes only to hung up on after assistance finally picked up and needed to transfer me. To cancel one of my business lines, while keeping another in the same location, I had to call 8 times over a period of a year before it was cancelled. I think I spent about 6 total hours on hold to accomplish this. It doesnt matter what time of day or night that you call, the hold times are the same. The online service is pointless, as you really can not accomplish anything. If you have ANY other viable option in your area, DO NOT CHOOSE THIS COMPANY!

Can not.contact a person in the local officeSedona to return equipment and they promised phone service in feb. That I could use the same phone number I have had for years.Maybe they should come back to the usa. They had better customer service

Just canceled my suddenlink internet because of a 22% price hike. I started out with $69 2years ago, to $94 a year later, and up to $114 this year. Same service! Well now I have $114 dollars more for movie nights and my social life has improved to!

My review is improving...Really hoping things have been fixed.

Honestly....1 star is too good for this company. You cant get a hold of anybody. I have been on hold for over an 1 and 1/2 currently and still holding. There is absolutely NO customer service here.

There is absolutely nothing worse than paying for service that DAILY gets screwed up. It is the absolute worst service. Especially Rimrock. Do not give them your money.

If I could give zero stars I would. When I signed up, the sales representative promised me he would wave my installation fee...I saw my bill today and was charged the fee anyways, I called to resolve this issue and was passed around from customer support, to the sales office, and then some place to place a dispute, only to be told by all the people working there(none of which spoke good English!) that they do not offer free installation unless you order online, well why then did the guy on the phone offer it to me!? I was told the sales person would be reprimanded and maybe even have his pay docked, but it is impossible for them to actually fulfill his promise! What a joke this company is! Will be filling a complaint with the FTC.

The one star is for Trinity. After 3 contacts to address internet on vacation not powering security camera as promised, I was told that agent was mistaken when they told me I would have a small amount of signal to power camera. Regional mgr could do nothing except blame agent. Funny that she thought I was another customer that had the same issue. Price keeps going up..service not so much. I have two homes with Suddenlink service...for now

Im not sure why people had such a bad time with Suddenlink. Perhaps I just got lucky but, Service was always kind and well informed. They would quickly assist me when upgrading and downgrading service. I love the no contract and the ability to use my own equipment (which I personally prefer and recommend; though their equipment is just fine.) You get what you pay for and I always opted for speed so I never had any latency (lag) issues. I would have the TV on, online game, background Web applications while my girlfriend would be streaming videos and Web surfing. So I mean dont buy cheapest service package and expect high end speeds.I just moved somewhere else that is using Suddenlink Business and it is performing just as wonderfully there as it was when I had my own service.Also, pricing for what you get beats anything else you can get in Lubbock. After visiting my apartment multitudes of my friends have made the switch to Suddenlink.

The worst service provider I have ever had. Constant outages and slow internet speeds even though we pay for the fastest speed available. Don’t waste your money, better off using tin foil to try and connect to the internet.

0 stars, thats ZERO STARS awful service, the worst I ever experienced .

I had 2 accounts in Arizona, one in Flagstaff and one in Sedona. I was moving at the end of February from the home in Sedona and requested a shut off of service for the 2nd of March. Suddenlink shut off my internet and phone on the 1st of February. Both of these were required for my job consulting for Boeing and for my wife as a substitute teacher. We had our account for almost 6 years. After about 15 calls and as many hours on the phone talking to Techs, Sales, New Business, Continuing Service and their Supervisors, I was promised that the internet would be reconnected and I would have my old work telephone number back within 5 days. The phone never happened. I got a new number that nobody at work knew. My bill for February was paid as it always had been through EZ Pay. Now I have received a bill for new service and a new account number for the month of February for both internet and phone. The amount is $258.91 for one month because of Suddenlinks ineptitude and just plain screw up. I called customer service and they have no power to fix anything. I would definitely not recommend Suddenlink because of their inability to fix a simple problem

If I could give zero stars I would. I have been going back and forth with this company for over a week trying to get my internet connected. 2 technicians, 2 over 2 hour phone calls to customer service, and 8 days later still nothing. I cant find anyone to help us. Its frustrating that this is the only option for us.

I used Suddenlink for 3 years. I pay my bills on time as I receive them by paper billing. After 3 years of service they did not send me a bill and as a result charged me a $20 late fee for not paying my bill on time. When I called to explain this I was told by some idiot in Asia somewhere that they are sorry but the fee cannot be removed. The quality of service is not that great and combined with the expense and lack of customer service I am am disconnecting from Suddenlink. No wonder they have such poor ratings!

My review is only one star but what shows is four stars. Every time I try to edit the post it still snaps back to four stars they obviously are padding pockets. Which doesn’t surprise me a bit from this scandalous company. This is ZERO stars, NOT one. Service is sporadic at its very best. Pigs running a monopoly laughing all the way to the bank. I cant wait for someone else to get in the game and every one of Suddenlink customers bail collectively and completely.

The Sedona office is fantastic! If you can go into the office to get new service started or have any issues, it is the way to go.I know Suddenlink doesnt have a great reputation in town, but that is only really if youre trying to get things sorted through their 800 number or their online customer service (oh the irony!)The local office and the people working there are marvelous, competent and helpful. I was absolutely panicking about getting my new internet service started up on time because of the current world events going on. I went into the office yesterday - they had great protocol in place to deal with the public health issues - and within 15 minutes they had everything sorted and I am scheduled for installation today. Will update further once that happens! Thank you Sedona Suddenlink, those ladies rock!!!

I came to this page because Suddenlink is not a vary good company. For one, its a monopoly. Theres no other company up here. And they know it. Sky high prices, poor service ETC. We all should petition the city of Sedona and VOC to get COX cable up here. And by the way ...Response GJ? LOOK AT YOUR REVIEWS...1.7 Doesnt that tell YOU Something?

I had a complicated issue with my mobile service involving 2 iPhones. It was resolved satisfactorily at Suddenlink in Sedona by Dalton and Trinity. Best service ever!

Suddenlink is the absolute worst internet provider in the Sedona area. The internet cuts out at least 5 times each day for us which has cost us business not to mention the slow speeds. We will be ending our contract. Do not even try this company you will regret it.

Ive had this ISP for little over a month now. I previously used them in Flagstaff for 10 years.This is hands down the WORST service I have ever played for. My internet is constantly down. They communicate almost nothing with you. Their service line is a joke that sends you around in circles over and over again.I am in the middle of switching my service to someone else as Im typing this. Anyone else at this point will be satisfactory.Avoid Suddenlink at all costs. Its not worth the hassle and horrible service youll receive.Edit: In recent weeks my connection has improved, however their service line continues to be frustrating.

They scheme here!! They never send you billing statements or call or remind you to turn in equipment. However they have no problem sending in your owed balance straight to the debt collection agency. Now my credit score is completely ruined. Highly do not recommend!!!

Can never get through to a live person, tape repeats itself and then disconnects. Service goes out constantly. 2 hours from Phoenix should result in better service. Have never had this poor of a service from any business. Beware! Go elsewhere!!

No service for five days. Called and they have no record of my new address, want me to pay a second fee to start service.

Their phone menu can be aggravating. I have had good and bad experiences with customer services. My Apple T.V. kept getting No Signal and the customer service representative said it was my Apple T.V. and he was right and I reset it and it updated and now works better than ever.

Installed on Friday, I canceled my service on Wednesday.Customer service appears to originate in another country. One star for customer service. My service was installed on Friday. I tried to log onto my account Friday night but realized the service guy didnt leave anything in writing to tell me what my account number is or log in instructions. He also didnt request a payment. Catch 22.The following Wednesday morning, my account was suspended for non payment. Customer service told me to log on to pay my first bill. 1) I now had no internet service 2) my phone service is almost non existent so getting any web site takes forever 3) I still didnt have an account number or access code; customer service said the account number was on my bill, which had not been sent. CS refused to take a payment over the phone.I told her to pick up the equipment.PS: After speaking to CS this morning, I received a paper bill in the mail this afternoon, two weeks after I ordered service but a few hours too late to save me as a customer. And I still don’t know my access code.

If I could give below 1 I would. What a joke after the tech came and said wire needed to be run. We heard nothing back after 12 phone calls they told me to drive to Sedona. Which I did and they told me it would be months to get service. DO NOT USE THIS SERVICE. THEY ARE AWFUL!! no help rude lousy service!!

Several years and not one problem yet. Internet speed is Great and has even been recently upgraded. I dislike the data caps because i constantly have company over and everyone wants to use their devices and watch streaming movies and it builds up pretty quickly.

The people in the office itself are great. Suddenlink as a company is a nightmare for both customers and employees. They dont even offer a direct phone line to the store where they actually help. They additionally dont even offer a direct number for their TECHNICIANS!! Unbelievable the greed and incompetence this business displays. 0/10

Literally the worst customer service I have experienced in my life. They kept me on the phone for a total of five hours this month, each representative telling me something completely different. Please do not get service with this company. Their representatives are lax and they have no care for the customers. I’m actually genuinely surprised they’re still in business.

Irresponsible. Beware Suddenlink customer service system, does not seem to care at all about the customer! Good Luck if you try them! Unbelievable poor quality customer service system. If you have an issue I hope you have some very good casino quality luck to get your issue resolved and days of extra waiting, then you will need a miracle to happen just for the most basic issues.They charged me for a service that I did not receive and then would not take off the service charge off. I spoke with at least 6 different people including a supervisor all of them seeing that I was overcharged by a lot, and all of them stating that they were helpless in resolving the issueIf you like to be overcharged and spend hours of time trying to resolve the issue, then, Suddenlink is for you! I would give the workers a 4 star for trying, however the system seems to be set up against the customer and the Suddenlink workers! There management owes there workers and customers a big apology, but, I doubt if that will happen! There should be a zero star for companies with services like this.

My internet went down last night. Tonight it is up but the cable box and tv are dark. They are connected properly because when they tried to reboot the lights on the box came on then went off again. They will not send a service tech for one week. I was on hold for 30 mins before anyone answered the phone during working hours. Terrible customer service. Also the Coffee Potoffice website says they open at 8. They open at 9.

For years, Suddenlink was a great company. In the past year, customer service has taken a major downturn. When I had my number changed, they unbundled my services which made my bill skyrocket 75$. No attempt by them was made to correct the error made on their part. They still expected me to pay the over charge. I had issues with customer representatives constantly disconnecting the call and never received a call back. If youre willing to deal with the customer service and paying more for services, this is your company.

If you can avoid this company, do so at all cost.I had signed up for service at my in-law’s house, a vacation home.Set up service, auto pay with CC and the bill were to be mailed to my residence, not service address.3 months later they increased the rates on me, after complaining, the moved them back down.I had my wallet stolen and didnt get the card updated with them since I wasnt receiving any statements. After finding out, I updated my CC and was then told that I no longer can do auto pay.I was over it and planned on canceling, but my mother in law was going to take over the service, because they could use it.After confirming that she could do it on line and it would be a simple transfer, since she is deaf, they then told her that they couldnt. Not very ADA friendly.Finally, we had enough and just canceled.I canceled 2 days after the billing period and was charged a full month, they dont prorate.Tired of their poor customer care and BS, I was just going to pay to have them out of my life. I updated my mailing address with the cancellation department so I could maybe get 1 bill, requested to speak to a supervisor, was told that I would get a call back, but never did.Then yesterday I get a call from a collection agency, Suddenlink sent my bill to them for collection.I still havent received anything from SuddenLink. I called SuddenLink today, they still havent updated my mailing address and says they dont keep records of when people call in or changes.They still dont have my mailing address correct and then, they cant give me any more information without the 4 digit code,Its easy to find, its on the top of your bill . . .I DONT GET MY BILLS!!!!!And Now I sit and wait until a supervisor calls me back . . .

All these 1 star reviews are well deserved for Suddenlink. We attempted to switch from centurylink last week (not due to their customer service, we have actually had an overall great experience with century link, but they don’t offer fast enough internet in our area so we were switching due to needing faster internet). Anyway, we called in, they took our payment and scheduled a installation time. The tech never showed up. We waited for 5 hours. Getting ahold of someone to tell them the tech never showed up was a nightmare! Then they said that they were unable to install cause of lack of ID! Doesn’t someone need to show up to ask for ID? And they sure where able to withdraw the money from my account without a problem. Anyways, then they weren’t able to reschedule us for 9 days, unless of course one of us called off work to be available. We changed our minds during that time frame cause we need our internet for work and if we have a problem we can’t wait 9 days for it to be addressed. After two days of being jerked around and promised call backs etc. And approximately 4 hours on the phone, almost all of which was spend on hold and being transferred around to 8 different people we finally have been issued a refund that we will have within 72 hours. Worst customer service of any company.

Constantly losing connection. 7 days in a row and my internet has been out for at least 6 hours every day. Weve had them come out 5 different times, each time saying there should no longer be any issues. Stay away if possible, worst service Ive ever experienced.

So many hidden fees, awful customer service.

Do whatever it takes to not have this service!! They are unreliable, unresponsive, and expensive. I feel like they think they have a monopoly therefore there service does not matter. We pay our bill monthly and half the time do not have any service. We are definitely exploring all other options, because this is just NOT an option at all!!!

Installer arrived at property to do installation Monday 16th September. Disconnected my sat tv line to use it for internet modem. On installation, he told me there was a nationwide outage for connecting new accounts but would be up and running by end of day. Five days later & still no internet. Takes approx 1-3 hours to connect with customer service. After 5 calls & 4 days, it turns out that installer (Ryan Thomson), did not complete the work order correctly. Ryan gave us his cell # on 16th & said that we should call him if we had no service by the following day. We called & left message & he didn’t call back. Furthermore his voicemail message says that it is someone completely different. Local Suddenlink store is overwhelmed with complaints. Very bizarre and unprofessional organization. I use internet for my business & have been crippled by this vendor. I will be taking legal action, but I’d suggest you just find another vendor. HughesNet is more expensive but vastly more reliable & professional.

Their Internet and cable service was decent and reliable for years. However, each month you can expect your bill to increase by a few dollars after your introductory pricing has expired. I finally had to quit because the bandwidth caps theyve recently introduced were ludicrous.

It needed to place a seasonal hold which you can only do by calling. I first requested a call back. After waiting two hours with no call back, I decided to call again. After waiting 40 minutes, He kept putting me on hold and finally told me I would have to call back in order to put the seasonal hold starting next week. When I asked to speak to a supervisor, he hung up on me and told me he couldnt help me.

Suddenlink you are Crooks, you are constantly sneaking in ways to overcharge, your customer service is useless. You continue to steal money from me I will never use Suddenlink again. If I could give zero Stars instead of one I would.

Been a suddenlink customer since when they bought out the old company, with steady price increase and decrease in service. This past weeks they have reached a all time low. I wish my payment can reflect the poor internet and cable service I have. Impossible to get through on the phone. The office people are nice but powerless to correct the issue, due to system issues. The suddenlink rep, replaced my pace box with one with the same issue, he was rude and bored that he had to be on a service call. Direct TV is looking.

Suddenlink is a RIPOFF!!! They purposely slow down your system so that you upgrade to a quicker one. Also, they tack on fees to your bill and raise your bill without telling you. Kind of like Waste Management does to their customers. I wish there were more competition for these crooks. the customer service sucks!

I would give them a 0 if I could!!!! do not know how to deal with customer service, put you on hold for 3 hours for the smallest things that you can find out online. all around worst service by far!

This is a sudden link location. Youre welcome.

On the 1st page of the bill- it says local call centers across the US. This is a lie. I have been trying to reach a local Az rep due to explaining the mountain and terrible service. I get looped around over and over and then get reps with strong accents that cannot understand me. I am done! The service sucks- it goes in and out and we have to wait for it to fire up. For $80 a month you would think I had internet and tv but no. Not worth it!

Denise is amazing great service and theurnnew mobile service is great

Slow internet, speed is dropping, sometimes work like old dial modem.Expensive, this company is taking advantage of no other options in this areaI’m hopping, one day this terrible internet provider will be closed.Amen!

Worst service in the country.

Worst internet service I have ever experienced. Constantly losing connection. Technicians have looked at it a few times with no improvement and Suddenlink is unwilling to do anything about it. They even charged me for a service call!

I wish their service was half as good as they tell everyone they are!!!Saddly there is a BIG difference between what they say, and what they do... 1.9 satisfaction rating for the 78 reviews above (at the time of this review) tells it all!!!Suddenlink, you can bo do much better.Stephan... 30 year IT Tech.

When its working it is fine. We have had frequent daily service interruptions (wipes out internet, TV and telephone) for 2 weeks due to a faulty line that feeds the neighborhood. Numerous calls to tech support have not resulted in a repair to the line.

I had highspeed internet installed on Thursday by a sub contractor. The subcontractor installed a new cable line and modem. I asked what was the user name and password to get into the modem. He indicated that being the modem was leased they do not allow customers to change the password or the ssid. So I purchased my own modem. Both modems failed. I checked the cable line outside the office and noticed that a new cable line was attached to a 20-year old cable to the office. Suspecting signal loss due to the old cable I asked SuddenLink to send one of their own field techs. The SuddenLink Field Tech replaced the cable and I am now connecting at 50 mbps with no drop offs. Very satisfied at this point.Therefore I am changing my 5-star review to 1-star. The internet connection has been stable with no problems. The cable TV service is another story and we are opting to go with Dish after I resolve the modem issue.UPDATEAs I mentioned in my earlier, I purchase my cable modem (directly from Walmart) when I first subscribed for Internet service. As mentioned in my prior post, the field tech came out and fixed my connection and took the SuddenLink modem with him after making sure the modem I purchased worked properly. In December (2019) I noticed that we were still being billed $10 a month for the SuddenLink modem. I called into SuddenLink (which took all day to finally get through) and the Customer Service Rep asked for the MAC address on the modem I purchased. He apologized for the error and indicated we would receive a refund soon.In April (2020), we noticed we are still being charged for the SuddenLink modem. Another day of calling into SuddenLink and finally getting through. The Customer Service Rep indicated that the modem that I purchased now belongs to SuddenLink and that the monthly charges are valid. The Customer Service Rep indicated that if I want to dispute the charges further, I would have to physically take the modem into the SuddenLink office in Sedona to ascertain that I purchase it from Walmart back in May of 2019. The SuddenLink retail store in Sedona has been closed for months because of Covid-19 and is still closed on the date of this writing (May 18, 2020) and yes I am still being charged $10 a month by Suddenlink for a modem that I purchased and own personally.

Couldnt give less then one star or would of gave a minus 10. This company is ridiculous I still have a drop line pending from july 2018 and it is now march 2019. Called back a few days ago because internet service in camp verde has no options other then century link and sudden link and i need faster speeds. Customer service has no idea what is going on, I hope this place gets bought out by some one who knows what they are doing. I cant think of one positive thing to say about them. I will stick to century link at least they have great customer service and are working on improving. Most people I talked to recently who did get service say it is awful so they can take their service and shove it.