This store used to be great. They tend to have decent selections of items, especially fresh fruits and veggies. However, the last few times we were there, the checkout lines were insane. A decent company that doesnt have a CEO trying to squeeze and extra million bucks out of a company to buy another personal private jet would pay a bit to hire more cashiers at a wage high enough that people would want to put up with the job. Not here. Took close to 30 minutes just to get through checkout. This last time, we went in, saw the lines, and went next door to Publix. Not sure Ill ever go back.

Nice grocery store with a huge variety of fruits, vegetables, bakery, drinks. Also they have pharmacy and flower corner inside.During the fall season they have a lot of different pumpkins and flowers. As well as autumn decorations.The supermarket has a big parking lot and a small gas station close to it.

I usually like the sales on items in this store and I think the grocery and produce departments do a pretty good job but I find the cashiers and self check out employees not very friendly here.The main reason I give 3 stars is the deli is always out of chicken in the afternoon. Its 4:15 p.m. and they already closed down.What is up with that?in the day.Its 4:25 p.m. and no chicken.This is constant.Whats up with this,?friendly.

Would give a 5, I’ve never had a bad experience ever here! The employees are super friendly and always go above and beyond, but I’ve only ever ran into an issue with the same woman Cynthia. It’s happened on multiple different occasions and different times when she would be rude and unkind.

The grocery store is wicked nice but the cashier was rude didnt say hello or anything, just threw the receipt next to the card reader and I bagged up my own groceries as she hucked em down the belt. Lori was her name but I guess thats the kinda service ya get, better off going to self checkout. I ended up telling her to have a nice day and she proceed to ignore me. Thanks for that southern hospitality Lori...

This is my favorite grocery store in the area. It’s always clean and well stocked. What a great selection with competitive prices. You should check this place out when you are trying to stock your cabin with food for the week. This is our go to place for produce.

Evidently this store does not have baggers anymore. The cashiers were having to bag all the groceries as there was not one bagger in sight. The customers were even being asked to go get their own buggies from the parking lot and to bring their buggy back into the store after loading their cars because they didn’t “have anyone to go retrieve buggies”. This is really a bad situation for a Holiday Weekend!

Lots of stuff to chose from. Nice cashiers that get you in and out as quickly as they can.

Great place to shop. The value card helps out alot with the ending total. And the points on gas. Only issue for me with all Kroger stores are the self checkouts. Please anyone higher up in the business that reads this, revamp the self checkouts. It takes me longer to checkout than to shop.

My fiance and I were just in kroger getting an order for instacart. We just experienced the worst cashier ever. Lori was so unprofessional and not a good representative of the company. She was not doing her job in a friendly manner. She was throwing the groceries down the belt to the bagging area. She wasnt bagging groceries which is part of her job, and she was talking about another co worker with another worker, which was not related to the task at hand. My fiance called the manager to file a complaint, not sure if he hung up or lost single.

Some ladies at the self checkout have zero knowledge about costumer service, it seems they hate their job.

Slow. No explanation. Talking at the door but been sitting here for 25 minutes waiting on my order.

Save your time and money and go to the Publix or Aldi that are right next door. Everything is always out of stock, even basic items like milk, produce, cheese, etc. Pickup is awful.

Well stocked, bright and clean aisles make this the best place to shop! The Kroger rewards card makes reasonable prices even more reasonable. The regular checkout lines and self checkout lines are staffed by knowledgeable, friendly staff. The sales are the best, especially seasonal sales. If you can’t find what you are looking for, ask. Someone WILL help!

Terrible store always wrong prices. Employee argued with the price of something even after I showed it to her on the shelve .stuff stocked in wrong places by far the worst kroger Ive ever been in .go to publix next door a little more expensive but well worth it.

I have to give an employee Jolie recognition. I had a mix up with my online order, and Jolie was more than accommodating at fixing the issue. She went above and beyond to help me get what I needed in a timely manner. I truly hope upper management reviews this, because your employees are outstanding. Thank you Jolie for helping me!!!

Usually no problems with pharmacy...could have been more helpful and Friendly next time Ill probably have my prescription closer to home at food city!!

Very trashy and ran down. We have stopped going for the most part because so many things are out of stock.

They are good people works in there and they will help if you need anything to find i really really do like the Kroger alot they always help me out alot

Margaret & Vong at the sushi bar were so friendly and made us the best sushi platter ever. They were both so genuine, personable, attentive and put care into preparing us our sushi. We really appreciated them! Thank you both. $20 for the platter, it tasted so so fresh and delicious! So worth it.

This isnthe only grocery store in town with one lane open, dont shop here unless you dont mind spending two hours shopping.

Hire cashiers. Im not waiting 30 minutes to checkout because your company cant pay employees.

Ive come to suspect over the last two years that this store could be better stocked, cleaner and have more friendly employees. Then they opened publix next door and proved it! This kroger location has major issues keeping their shelves stocked. The bathroom is right out of a nightmare, its filthy and always reeks. Check expiration dates, they often have expired items on the shelves.

Do not like to check myself out...There is only one cashier to check out with... Even in the self cashier they are long lines ...Please open up another line during peak times....

Shopped late while here to celebrate our sons wedding . I was surprised the store was opened and were running great deals . Even though it was late night shopping the staff were helpful and polite. An all around nice 24 hour grocery store.

I shop here often. My only concern is the friendliness of the people who work there.

Went in to buy Neutrogena Pore Refining toner (white bottle) & other groceries, tell me why they are charging $18.99 for that🤔. This is literally a product that isnt any more than $8-$9 at Walmart, Walgreens, Target, Meijer, Amazon, Rite Aid or CVS. Thinking maybe a mistake so I did bring it to a Mgr to dble check & he stands there w/ finger to his mouth smiling & repeating yup yup yup hmmhmmmhmm well I can certainly look into it & walks away, didnt even look at the product (3wks ago)lol. Obvisously bought it elsewhere but was just in there today & its still $18.99 but this young girl who works there said she brought it to the very same Mgr 2 months ago be cause she was going to purchase but figured it was a mistake & he refused to check on it!

Hunter-Sevierville-ClickList! I am in love with ClickList! It is a game changer for me. After my visit today, I want you to know about one of your exemplary employees. Sevierville, Kroger is fortunate to have Hunter on the ClickList Team. He is kind, knowledgeable, and efficient. I hope you will recognize Hunter in a special way. In a time such as this, it is an encouragement to encounter someone who chooses to be kind, knowledgeable, and efficient.

Was asked to leave the store when I asked them what they were doing with all the extra change theyre stealing from people when they dont wanna give your change back. Both the cashier and the manager was rude towards me over not having 19 cents instead of taking the money I had and then instead wanted me to give them 80 cents and walk out with no change. Im tired of them trying to steal peoples mobet claiming its a change shortage when even the banks say there is not

Love Krogers sweets, meats, flowers, & wine!

Not a well organized store. Overcrowded, including parking, so should benefit from new P going in next door. Had to watch two people in pajamas (in the middle of the day) shopping so draws a strange crowd.

The hot bar is always empty.The sale items are always out even on the 1st day of the sale.The bakery personnel are rude.They are now not giving change back on your purchases. They are rounding it up to the next dollar. Not offering you credit on a store card.I will be boycotting Krogers as of today

Hello i would like to extend a shout out to Miss Cookie Floyd. She works in customer service. Being out of town. Her not knowing this. But her willingness, patience, and kindness went into consideration. She went above and beyond and I really appreciate this. Thank you Ms. Floyd.

If thy would keep store stocked this would be a very nice store. I am not a big fan of wal mart but at least they keep it stocked.

I really like the deli at this store! Everyone who works in the deli is so friendly and helpful! The store itself is good too. I love their Freebie Fridays! Their weekly sales are great too! We drive 30 minutes to get to this store! The only reason I didnt give them 5 stars is because sometimes their restrooms arent clean.

Not much to say. Good deals on food and cheap gas. This is a very typical Kroger. If you like Kroger than do your area grocery shopping here. Typical Kroger bakery,deli and butcher departments. coming from New Orleans and being spoiled with Rouses, I was very happy to shop at this Kroger!

On November 13, 2019 I purchased 2 chuck roasts. Cost23.35 and 24.47. I have been a Kroger shopper for many years because of the quality of the meat. Unfortunately, these 2 chuck roasts were very tough. 1 cooked in oven, 1 in crock pot. Chuck roast usually fall apart, especially after 3 1/2 hours of cooking. They were hard to cut, even with a sharp knife.

The aisles are spacious, yet dont seem to be organized in a way that makes sense to me. I find myself backtracking to find something, when I thought I was searching in the right direction. I do love their selection of fresh flowers! The store does carry some items I cant find at my normal shopping sites, like cleaning products. Some good sales and great selection of meats.

We always love going here for the fresh sushi! You cant beat the freshness and price! Im from VA and sushi in the grocery store you usually stay away from. Not here. They even will make it fresh in front of you. Adore this store!💜

We had to visit last minute late in the evening for a couple of things and were able to run in, get what we needed and get out through the self check out really easily! We also bought some beer so the guy had to come and assist us due to the ID check and he was very quick, friendly and helpful. The whole process was so easy. We were in the area for a vacation and this was awesome! Would highly recommend them and we will visit again whenever in the area!

The parking lot and store are always clean. Prices are competitive with other stores. There are always enough registers open to support customer flow. Shopping carts are kept full and tidy inside the door. The only thing that could be improved upon is when they lock one door of a night, the other door needs to be kept clear for people entering and leaving. It seems that customers want to stay in the door to discuss their shopping list or what they want to do next. This is a daily problem. Maybe an employee could suggest they move to the side? Great overall experience.

Very good, as always... As for the pharmacy... Always a decent experience! Pharmacy technician Thomas will remember your name... This guy is amazing! I highly recommend this place!

The store was large and had fully stocked departments. The parking was easy in and out. Had large floral, bakery and meat area....the lighting could of been brighter/was a little dim.

If you bought any of the Wright bacon that was on sale this past Friday and Saturday, please check it. I bought some and cooked about a half a pack on Friday and then went to cook the rest of it this morning and noticed that it expired Jan. 21 2019. I called and spoke with a manager and she told me to bring it back and she would refund me the money, I just wanted to post this because I dont want anyone to possibly get sick.

Service is always Great at this store. Friendly environment and always courteous!

Huge, wide clean aisles, great selection, decent prices and friendly employees. A couple of things on my list were on sale at a very good price. A squeaky cart cart wheel would have only enhanced the visit, but no such luck!

Nice clean store. Cashier was very courteous. I am on vacation and she welcomed me to town and wished my party a nice time.

Always great sales, we saved $48 on $200 today with their coupons. Then we get to save 10¢ on every gallon for every $100 in groceries we buy. Win win

Good produce selection. Nice selection of meats and fresh products. Wish the seafood selection was better, although the prices were very good for what was there. Really nice looking sushi with unusual items not always found elsewhere.

Love the deals they have ... buy 10 save 5$.. $10 off $50 virtual coupon.. and just everyday low prices. Best selection of most items. I can get a lot more items than I can at Food city for less money too. Today I came home with a trunk full and only spent $ 132.00. I saved over $60 with virtual coupons and specials listed in the weekly flyer.

Ok krogers and Walgreen are to gather buy stuff get coupons to use and krogers . Krogers says use them at Walgreen will there food are doesnt have much so guess I want be going to Walgreens or krogers any more plus the lady at shelf. Heck was rude want be ba k

Store was very clean and organized, but the bathrooms were horrendous! 🤢

Being a local in the area and having shopped all of the grocery stores here, this is the one I prefer. The prices are [almost always] very reasonable. Quite a bit lower than Food City, which I stay clear from if I can help it.Try the Kroger brand stuff and their Private Select brand, theyre very good.Last but certainly not least, the Sushi guy there is awesome!

Kroger used to be great but has gone downhill. They are always out of the same items every time I visit and the shelves are rarely full. With all the technology available today, there is no excuse for being out of the same items consistently. Management is clearly not up to the task of running a business. Look elsewhere for your grocery needs.

Im a long time Kroger customer for many years but I guess the chain is doing so well that it no longer needs my business. I base my statement on my experience tonight when the ladies in the deli department turned the display lights out while I was in the process of making my selection and then never offered to see if i wanted anything. I believe they were in a hurry to go home so I followed their lead and placed the fresh sushi back in the cooler (approximate cost = $50). I also replaced the fresh produce, vased flower arrangement, along with my shopping cart. I typically spend around $250 whenever I shop at Kroger but tonight I spent nothing except time. I do hope the deli ladies got home on time....

We shopped online around 3:00 pm and were able to pick up the groceries after 6 pm. I received everything we order except one item that was out of stock. That particular item was replaced with a similar upgraded product. Staff was friendly, store was clean and Doug Bruce, who brought my order out, was very helpful and answered all my questions.

This Kroger is a great big store. Its clean and is arranged well. They even have a wonderful sushi bar. Free fruit for children and great selection on wine and flowers.

Kroger is definitely my go to store around here! With coupons and sales I always spend less there than anywhere else in the area. I always go early in the morning when I drop off my oldest son at school and there are barely any other shoppers in the store! The staff and very friendly and I always have a great shopping experience! My little guy loves the car shopping cart!!!

Kroger is pretty great! With the app and the coupons for additional fuel points and the double points on weekends in summertime, and the double points on gift card purchases on weekends and sometimes quadrupled, also the free Friday deal, it is a no-brainer to shop EXCLUSIVELY here. I am loyal to Kroger because they seem to care about people! And today I was able to get gas for .48 cents a gallon and thats nowhere near the lowest I have ever paid! I consider myself a wise woman because of the money I save with Kroger! :) God bless you!!!

It is never easy to shop at Kroger if you are short. Many items I purchase regularly are on the very top shelf. I am very tired of having to leave my buggy and go get personnel to get things down for me. It is very inconvenient and adds unnecessary time to my shopping experience. It could be avoided so easily in most cases.

Easy to find everything I needed. Clean and well staffed. Pleasant cashiers. Good location.

Wonderful group of people that work at this store! Very helpful and courteous employees. This store has everything you could need.

They had a great sale today. Krogers just did not have everything I wanted. Like Coby Longhorn Cheese etc. I wish they would go back and be the Krogers back in the 60s.They use to be number one year ago.

Always amazing. Wonderful staff. But watch how they bag your items. Training definitely needed there

They have the best produce, if you ate a regular customer and have a Kroger card, they keep track of what you purchase and send you coupons in the mail for products they know you purchase regularly. You save money on gas when you buy groceries too on the Kroger card. Its a win win situation

Tired of the store not being stocked everyti.e I come in and having a hard using cash since they never have change in the register

Kroger has the best selection of items in the area. Excellent produce & deli. Their natural food selection is varied and quite large. If you dont eat a lot of processed food, shopping here is wonderful. Plus they have a nifty program where they send you coupons in the mail for the items that you purchase on a regular basis, so you save a nice chunk of change. I only wish there were more stores in the East TN area. Thats the only negative thing I can say about Kroger.

Came in from out of town last night, some how left a bag at checkout. Came in today to some how retrieve those important odds and ends I forgot (no receipt of course). Customer service let me get what I forgot. Thanks!

This Kroger is the best. The produce section is fantastic. My favorite part is they go out of there way to open another register anytime a line starts to form.

Lots of gluten free items. Seafood is excellent in meat Dept. Clerks are friendly. There is always an employee there to help locate groceries.

Have excellent Organic selection and great fresh produce

Always a great experience! Sales prices are always phenomenal. Blows Food City out of the water.

Very clean. Nice selection of bakery goods, which is what we went there for. Bought birthday cupcakes and cookies for my boyfriends 4 yr old granddaughter. Register operator was extremely pleasant!

The store manager Kathy and the bakery manager Diane, were both extremely helpful and polite. They went above and beyond to try to help me out with the cake I wanted. Thank you to both of them. 💚

Cashier Elena today needed a little more holiday cheer, for a cashier that had on a badge that had friendliest store cashier she was extremely rude and unfriendly. She lacked BASIC costumer service skills and should bring her smile to work since it should be part of her uniform :) I dont normally have this issue at Kroger and this was my first encounter with her and hopefully my last. I feel sorry for anyone else that had to interact with her today!

This Kroger is so nice. They have extras that my local Kroger does not have. Big clean store with a wonderful organic section.

Great Place To Shop ! The Best Organic Selection Around. & For All Those People who think those things dont matter keep eating all the poisons & excitotoxins & save the organics for Us!

No almond butter, brakes on the shopping carts

Good store, cashier was given a hard time by previous customer because there was no bagger. Not the cashiers fault, the stores managers fault. Hard to find items for non locals.

Very clean. Great helpful staff. Has lots of items and at very affordable prices. Love Kroger.

My daughter wanted me to teach her how to make a peach cobbler from scratch. Peaches are out of season. Wal mart didnt have any. Food city didnt have any. Ingles didnt have any....but Kroger did! So I was able to show my daughter how to make the cobbler before I had to leave back home, a nine hour trip.

All was good, very helpful people. Keep up the good work. Thank you!

Purchased food from the deli. It was very good. Would definitely recommend it for lunch or an easy dinner.

Lines at checkout today were 8 deep with only 2 registers open at 11:00am. It was hard to navigate some isles with boxes and stock people in the way. Shelves were not well stocked. It was basically the same last week.Many customers were complaining.

The store was very clean.The avenues were easy to maneuver.My cashier was very helpful.I enjoyed shopping at this location.

Always a great place to shop. Great prices. Just wish there was one closer to home.

I am very discouraged by our next generation of young adults who can NOT count the number of items in there grocery carts. They must have studied the NEW MATH!!!When did 30 look like 15.What recourse do you have, when the clerks let them check out rather than calling a manager over to help explain what they have done wrong.😨???.Maybe I should just stop shopping there and spend my $$$ somewhere else?

There were no long lines and all the items were easy to find.

I love the perks of this store!!! Expecially when has prices are so high. Great place to get Rx filled. This store has anything and everything you want.

I could not find everything I needed but then again I am visiting from Florida... Store was very nice and clean.

Great food shopping, very fresh fruits and veggies. Meat very fresh, clean store, good prices and staff excellent.

Good Kroger with nice Gluten Free options and a plethora of bath stuff for the kids!

One of the busiest stores. Even when you go there and there are 59 customers, rest assured there is no express lane open, over half of the self checkouts closed, and ten or more people waiting in the walkway to checkout.

Very disappointed with cashiers attitude and lack of concern. Also many errors on discounts. I called for manager as soon as I got in car. He said would try to make up next time. The cashier rolled her eyes at me saying I need to learn to read fine print. I am 73 years old educated and intelligence. Dont appreciate cashier talking down to me.

Crowded, but it is a holiday weekend. Kroger was out of some items I was looking for so had to substitute. Fast checkout through self checkout.

Friendly staff. Everything I expect from Kroger. Well laid out store. Pleased with the natural section, produce and meat counter.

Lots of great products, good prices. Deli crew was super nice and helpful.

They didnt have Vernors Ginger ale, and they should!!! Other wise just fine. Vernors is a Michigan favorite.

Always friendly and helpful staff. Great bargins, certain days are better for shopping than the weekend.

I was honestly surprised to find several things not up to par in the store. The staff were helpful and polite.