(7/2021) Well, Im back at Cricket on Chagrin again!🙂This time I had the great pleasure of meeting Bill and Love (yes, thats really her name)! Bill waited on me this time, and he was quick to help me. Love showed me how to do something on my phone. They were both friendly, courteous, professional and funny. I left feeling good! Thanks Steve for finding these great people. Cricket on Chagrin is the place to go!!!Desiree, The Manager of this store, when I tell you she is the bomb, SHE IS THE BOMB!! She is very knowledgeable, professional, courtesy, and fast! I love going to this store! If you need a phone or accessories, please check her out!!

Very nice services and friendly and good place to buy a phone rates on your phone bill are low.

Called about their Samsung accessories. I got my new phone from the AT&T store who had no A51 cases. Yet Cricket had variety. I will be going back for more accessories from Cricket, they had a nice selection.

Didnt help with new phone issue! I will soon return the phone if the problem is not corrected within the next 24hours.

I had gotten a new phone last week and did not get a case because I said that I would order something cute online. I ordered on line but it was goin to take up to a month for it to arrive.I didnt want to take the chance of having a oops with my new phone. I got a phone and screen protector for almost $38 !!!!!!. Over priced, too high.I bought it because I had to have it.Ughhhh!!The guy who works there is cool and knows his stuff

Great customer service at this location.

I have not been phone shopping in years. But Burnell & the guys @ cricket were so knowledgeable & willing to answer my questions. Had to call my old cell phone company to get some imp info. They took care of all of it. Two thumbs up & i highly recommend Burnell. PS the service is legit.

Friendly people and great value! Love this location and Cricket Wireless

Kay and Tory was amazing and treated me and my family well.

Favorite place

Kay is the best- He will go out of his way to assist you; nevertheless, making the switching an east transition. Make sure you deal with KAY!

No good phones in stock. Couldnt fix my wifes brand new phone that wouldnt show caller ID so I figured it out online lol. Staff kept texting while I was talking. Very unprofessional.

People are friendly. Feels like family with reasonable pricing

Best customer service ever.Thanks Kay.

Nice pleasent honest.

I like their unlimited data.

K the owner is really helpful.

Always very helpful

Great👍