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Advance Auto Parts
720 Madison St, Shelbyville, TN 37160, United States
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Advance Auto Parts
Comments
Sh
Review №1

The workers are friendly and very helpful. The prices were better then other places.

jo
Review №2

Very nice staff especially the girl who attended me on Monday 4 at about 8:00 - 8:30 pm on October 4 at night very friendly and attentive

Wa
Review №3

Great store very helpful. Always clean employees have great knowledge on all vehicles all makes and models. Ty Mario for all ur help. Any questions he is the one to ask along with the other employees.

No
Review №4

Its an autoparts store... They have the parts you need usually cheaper than anywhere else. All the 1 star reviews seem to be complaining about stuff that doesnt even make sense. They arent a mechanic shop so dont be mad They arent going to leave the desk to go help you, it gets very slow and crowded but if you havent noticed its a small store, dont be mad that the people are trying to help you, dont be mad that they person behind the desk doesnt know everything about every single car every made and dont be mad They wont break the rules or inconvenience other customers just to serve you. There very well could be lazy workers here that have no intention on doing their job right but Ive never had a problem.

Ch
Review №5

Austin was really helpful putting in my battery for my 2015 ford escape.

Ho
Review №6

Good people and good parts. Usually have part in stock.

Ru
Review №7

Had to replace battery under warrantyno problem 👍Fast and friendly service

Je
Review №8

Used to only shop at advance and auto zone. My Jeep broke down at a boat dock last night about 8:30 and I needed an alternator that they had in stock. GPS told me that A friend/part runner would make it by 9:03. Gentleman who answered the phone told me that he shuts down at 9 and that he was not willing to help. I explained my frustrating situation and the fact that I was stuck at a now dark boat dock with my wife. He couldn’t have cared less. One star is too much for them. I know everyone wants to go home when the clock hits 9, but what happened to just being a decent person? I’ll never step foot in an advance again. Btw, called O’Reilly and the associate who answered the phone was more than willing to wait an extra three minutes. I had usually avoided O’Reilly as I had previously perceived them as a little less knowledgeable. Last night they won my respect/money and proved me wrong. Long story short. Spend your money elsewhere.

Wi
Review №9

Theyre awesome knew the exact part I needed. Quick and easy.

We
Review №10

James REALLY helped me out by helping me find a lower strut mount bolt for my drift car! I went to all of the other parts stores in town before coming in to see James. Not only was he the only one to be able to help, but he did so with the enthusiasm and care that I always WANT from auto parts stores. I’m a car guy, so I like dealing with real car people. James is one of those!

Ha
Review №11

Loved it

Sh
Review №12

Very detailed customer oriented looked up my oil and filter for my car and we got what I needed in less then 5 min I had everything I was looking for. The service here is awesome. I know I will be returning to get my oil and filter again when I need it. Awesome experience!

Ti
Review №13

Very good service. Very helpful.

Mi
Review №14

Pushy. Just because Im a woman doesnt mean I need your help. If I need help finding something then I will come to the counter. Never feel comfortable when I go in here.

Ha
Review №15

Great customer service and a friendly cashier.

Wi
Review №16

Good service and product, always helpful with a smile!

Ch
Review №17

Accused me of stealing a lighter after I put it on the counter top and was waiting to buy it, sorry people they have working here !!

Ti
Review №18

Very unprofessional staff! They lie about part pricing and it just kills them to have to explain anything to you... btw there are no surveillance cameras in this store lol

Ga
Review №19

Needed a new battery & Steve did a Great job on explaining then installing the new one!

Ch
Review №20

Stop in to get power steering for my truck, was a good visit

dw
Review №21

Get most of my parts here. Price is a little higher than zone, but the parts are much better and so are the staff.

Je
Review №22

Depends on who is working on what kind of service you will get.50/50 what I have experienced.most of the time they dont have what I want.so I go to another parts store.like OReilly.

da
Review №23

Good staff esp. Josh. Great selection, fair prices!

Be
Review №24

Absolutely no help. Counldnt even do a simple battery exchange on a battery.

Te
Review №25

I thought price a little high but had the part I needed

Be
Review №26

Thanks so much for helping my dad and my father and being patience with us

Jo
Review №27

Very nice place of buisness and good quality parts at a affordable price

Cr
Review №28

Had the parts I needed worked out great

Ty
Review №29

People are friendly. Milton was good help.

Sa
Review №30

Great customer service make sure to speak to Samuel!

De
Review №31

I would give it no stars but at least someone took my money so I could leave. Slow slow slow

Je
Review №32

There was a line and people started walking out. Once I did get to the counter they had what I needed but I needed it installed and they cant install head lights anymore

Fu
Review №33

Staff always busy however willing to help when free. Seem a bit reluctant.

Je
Review №34

Nice people work here.

Ha
Review №35

Courteous but gave me the wrong stuff

Ki
Review №36

Friendly help easy to do business with

Vi
Review №37

The Service Was Horrible I Kept Having To Ask For Help Nobody Was Helping Me Making Sure We Were Taking Care Of Terrible Terrible Place

Da
Review №38

The only parts store for me.

mi
Review №39

The place is a joke now. The workers that were there at my visit didnt have a clue what they were doing except the young lady named Anna. The girl named Roxanne was sitting on her buttocks not willing to help Anna out when there was 3 or 4 customers waiting. Roxanne needs to be replaced and dropped down to just a regular employee. I will not be back until this happens

ph
Review №40

Friendly, Helpful people .

Me
Review №41

Great customer service

Dt
Review №42

I went in to get some assistance and was never acknowledged. Finally when I was, the worker was coming out to help me, but instead waited on 3 men and never came out. I went back inside and another employee helped me. Very upset.

Ma
Review №43

Very helpful staff

St
Review №44

They took the time to chat with us about our vehicle and what the issue may have been. Very friendly!

An
Review №45

Got what he needed

co
Review №46

Quick and easy

Ad
Review №47

Staff is helpful

Ch
Review №48

There suck..

Cr
Review №49

Higher than most

Pa
Review №50

I like this place serve with confidence

En
Review №51

Excellent atention

Cl
Review №52

No services in Spanish

Information
12 Photos
52 Comments
4 Rating
  • Address:720 Madison St, Shelbyville, TN 37160, United States
  • Site:https://stores.advanceautoparts.com/tn/shelbyville/720-madison-st?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=aap
  • Phone:+1 931-684-1531
Categories
  • Auto parts store
Working hours
  • Monday:8AM–8PM
  • Tuesday:7AM–9PM
  • Wednesday:7AM–9PM
  • Thursday:7AM–9PM
  • Friday:7AM–9PM
  • Saturday:7AM–9PM
  • Sunday:7AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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