A good shopping experience, good service, no mask required. Amen

Their website said they had two of what I needed. They did have them in stock.I am happy.

Best place to get electronics. Just bought a new Netgear Wifi. Employees are a great help.

Honesty been buying from the 20yrs. I would not buy electrons from anyone else. Have never seen such helpful and informative.

Love Best Buy and I have yet to have any issue with them

The Greek squad technician diagnosed my computer in just a few minutes, very cool! Thanks!

8/14/21 bought a 7 cubic ft at Sherman tx the store was very helpful when purchased but got home 60 mile 1 way and called with everyone working at home they was going to charge me $195.00 to deliver to me. So now I have to drive 60 more miles to them then 60 miles back 😡

The sales man I dealt was phenomenal. Quick to answer my questions and got me set up with everything I needed

Stopped at this Best Buy to get a Fitbit Sense. I knew exactly what I wanted. Once I located the watch and realized it was in a locked case I waited patiently for help. Three employees were at podium at the entrance within very easy sight of my location. None acknowledged me nor was I ever asked if I needed help.So I left and went to Target just down the street. I was given fast service and spent my $250.00 on the watch plus purchased the warranty. 😀 Guess that’s why Amazon’s CEO goes out to space while BestBuy’s stays home

I brought my PC to get a new CPU put in from the Geek Squad, They said they didnt have the equipment to do when they SHOULD have it! Then they offered to put in a better CPU cooling fan which i reluctantly agreed to. later i got a call saying they couldnt put the fan in and that they dont want to break it and offered me a refund. Why do you work for the Geek Squad if you cant even fix computers? Sorry Best Buy but you no longer have my business. EDIT: I forgot to mention the fact they made up some cap about how a new CPU wont make my PC faster. Like yes it is! I wanted an I7 so I could play RDR2 without stutter. I meet every requirement for the game except the CPU which caused some stutter but the game was very playable. I just wanted to eliminate the stutter but NO, they have to hire the most incompetent PC repair guys ever.

Friendly staff, they put on our screen protectors for in under 15 minutes. Very informative about Verizon watch and we ordered one, which btw came in 2 days later.

If they had a pole and strippers Id give them another star

Friendly and helpful staff and always has what I need in stock.

No onecoffered help accept one person in wrong deoartment of interest. 8 employees at door jokeing with each other ignored me.

First off, Isaac was fantastic help.. But the store had nothing in stock, just about every display laptop I looked at had to be ordered, and the place is understaffed, so I chose to order online on my own and let Isaac help others. Why even have stores?

Terrible customer service. I purchased an item from Best Buy and bought the Best Buy warranty. The lady at the counter tells me they cannot exchange my item even though my warranty is still active. I’ve had multiple issues with this company when it comes to warranty and today is the last time I will be dealing with Best Buy. This place use to be my favorite store. Sad.

Good people, great service expensive but good

I needed an adapter for my Dell computer. The associate knew exactly what I needed from the photo I showed him, the part was in stock, and cost less than $10

As good as any Best Buy you’ll find in America. Btw do you know Best Buy is no longer open in Mexico??? :/

Normally Id give more stars but this best buy has the rudest associates and they arent afraid to show you how little they value your business. Wont be back!

Prices for televisions are way too high, and they also have salesman that jump on you the minute you walk in so I decided to go elsewhere.

Nice and courteous employees. Should have had more than register open. Instead of employees by the front door, one of wich was able to check one customer out but none of the other 6 in line.

Quick in store service, was on hold for 1.5 hours while driving to their store to talk to salesman about buying my wife a new computer. In store salesman helped her select exactly the task oriented computer she needed. Was on the way home in 20 minutes with her new enhanced computer.

Very helpful, even though the store was closing. She took her time to answer our questions and Im very happy with my phone!

Ther service was just ok. Didnt have much in stock tho

Got a car stereo installed by the Geek Squad Auto Tech, Colin! He did an absolute amazing job. Best Buy delivered a rememberable experience from the purchase of the radio to the install of it. Colin was very quick and professional with his work. He recommended the radio and it delivered. Feel like I have a new vehicle! Afterwards he took the time to go over the features with me ensuring that I felt comfortable with my purchase and that I would love it. He answered all my questions and will be going back to him to have more work done.

Above average customer service.

Bare shelves and had to order what was on display. But friendly service

They let you know honestly if fixing your phone or getting a new one would be a better idea.

Dont go here if you have a medical condition. They discriminate. I was actually told employees are not required to help me. Hope they like the big fine the ADA will be issuing them. My attorney is more than willing to sue them as well. Stay away from this communist store.

People were nice, on average. No one really went out of their way to help or ask if we found what we needed. Only one boy from Geeks Squad desk if I was ready to check out, but it seemed boredom was his reason. Not good, not bad. Just, meh.

Always in and out here. Employees are fast and super helpful. Great job guys and gals!!!!

Ok I bought a big screen tv.

I love coming to this Best Buy. The management staff is so nice, especially Matthew! He makes you feel like a VIP. I will continue to go to Best Buy for all my electronic needs! Very trustworthy.

Always a good place to purchase electronics and appliances for the home.

Curbside pick doesnt work I had to go inside the store anyways.

You lost a sale! I called twice and got the automated machine. No answer either time! I was just in there 2 employees were standing around talking by the doors!!! Other were just walking around. MAYBE 5 customers, TOPS in the store. Yeah, Ill go else where.

Great name brand electronics with prices that cant be beat

Collin did our radio and we have another appointment for a DVD screen install... had a great and easy experience!

Waited for 15 minutes, no one would help my daughter and I buy an iPad. A lady who had previously walked all around where we were waiting walked up to assist another employee and customer. After another 5 minutes she looked up and asked me to put a mask on. Mask mandates have been lifted by the Governor. People who want shots are able to get shots. We were not standing anywhere near anyone else. We left. Not spending my money where its not wanted.

Very helpful with answers to questions. Polite. Recommend.

Friendly service helpful staff

Great store and great people. Ive been coming to this store for years, and they never disappoint

Decent selection and found what I needed. I felt the customer service was lacking. I finally found a associate to help me but it didnt seem like he wanted to help.

The Geek Squad boy is very helpful

The staff are knowledgeable and very helpful when you cant find something. The store is always clean as well. I would venture to guess that they get point or perks for customers who sign up for a rewards account because after saying no thank you they still try to push you to open one uo.

Always friendly and helpful staff there. Easy to pay and buy there

I just bought was a brand new drone and paid full price and come home to find it has been opened up all ready.Not acceptable

Matt was very helpful with my purchase.

Everything I went to purchase they didnt have available in store. The employees were very good at their jobs.

Great selection on lastest electronics..

Friendly staff. I really didnt need any help but plenty of people offered but was not pushy which I liked

Bought a Samsung 65 NU8000 there. The sales lady who helped up was very knowledgeable and patient with us. Their prices are hard to beat. Typically a purchase like this is a stressful venture for me but I felt really good about it and still do. Because of their honesty and customer service I would definitely buy more from them.

It was what it was. Still had what i was looking for. If i was the employees there i would of gotten fired. Rude and disrespectful customers all over that place. So i tip my hat to Ladys and Gentlemen that worked Christmas Eve, you did amazingly at doing your jobs. And my wife loves her gift.

Staff was very attentive and helpful and great place highly recommended

Great greeksquad tech. She knew what she was doin.

Courteous and professional personnel are the asset to this business. Add quality merchandise and you have a winner !

Good store, I just wish they could keep stuff in stock

No help from anyone, no customer experiance

Horrible location!!!! I paid for a 65 TV and they loaded a 55 in my car! Drove 45 minutes back home just for them to not answer the phone or help!

I great place to buy app. for In side the house

We’ve had many good experiences in Best Buy before, but this last time was disappointing. We bought a new phone through Best Buy & they wouldn’t help us set it up unless we paid a $40 fee. I’ve bought many products through Best Buy and I have never run into this problem. I’m not sure if it’s the company or if it was just the girl with blue hair who helped us (she seemed new & tried to sell us other products too & then rushed us out). This extra fee is unnecessary *especially* if we’re already making a $1000 paid-in-full purchase. We are pretty disappointed.

We were clearly lost and wandering around the store and nobody bothered to ask us if we needed help, and we couldnt find any employee

Joey was very helpful. Knowledgeable associate on Black Friday. Got me in and out!

What a great experience! The store manager and Keaton provided stellar service.

I mean like, its best buy 🤷 what can I say. Hard to checkout tho ngl.

Customer service stunk. Didnt respond to me for awhile and then was not pleasant

Blake was extremely knowledgeable & helpful setting me up with my new IPad👍. I love it‼️

I wasnt impressed, in fact I left this location and got my TV elsewhere.

They are ok just went looking for security systems and had nothing I needed everything is downsized and Bluetooth. Geez

It took almost 30 minutes to get help from an employee that wasnt even working the department I was in. Once the employee showed up I got my purchase and was out the door in five minutes. Not the best experience but not the worst either.

Exceptional service. Keaton is a young man who only said YES, no barriers. His product knowledge and quick problem solving skills was impressive. I will return to Best Buy to shop if this is how all your staff provide services.

The assistants were great and so helpful. I was literally in and out of the store in 10 minutes and had what I needed. For someone who doesnt like to shop, that was awesome!

Very friendly staff!! They will come and offer help, even if its not there department! Ive been using Geek Squad and their protection for years and its so nice to have them dial in when your computer is acting up! It would be nice if there were more Geek Squad members available at the help desk...

Clean store and convenient location. Employees are not helpful and the store, even before covid, was never well stocked. We will just drive to McKinney if we need to shop at Best Buy.

A little expensive. But they had what I needed in stock right there. Customer service is great. Even got to watch somebody steal a Dyson blow dryer. I guess they have a strict no Pursuit policy. So I headed out the door when I realized what was going on. Never even saw the guy get in the car or leave. He just vanished

My ten year old + 65” Samsung plasma television just quit working one day. It wouldn’t power on. At the same time, we ditched Dish Networks when they increased their pricing by $50 more a month. We decided to start streaming our TV content after figuring out how to do so, and what the costs would be. My monthly rate went from $128 a month to $65 - about half of what it was with the latest quote from Dish. And this includes watching almost all of our favorite programs, plus many more. Please note that my internet usage while streaming went up considerably and I had to pay $20 more dollars to my internet provider as a result. In total I still saved money by streaming our TV viewing.I found a 65”4K LED smart tv on sale at the Sherman Best Buy store. The salesperson was helpful and the process quick and efficient. My only complaint is that they wouldn’t take my old TV and dispose of it for me. Be sure and compare their in-store prices (Including speakers, headphones, etc.) with those on-line. Best Buy isn’t always the cheapest. We didn’t buy a sound bar there. In addition, their warranty coverage length was typically less than on-line competitors.

They are horrible. Waited for 45 minutes and couldnt get any help. Traffic flow is minimum. Was trying to buy my son a new system for his vehicle, instead I will go to Car Toys in McKinney. Already had $1500 in stuff picked out, oh well. Hopefully this location shuts down, its a joke

The best place to buy appliances!

Love love love Geek Squad

Worst customer service ever. Was not helpful and did not communicate. Trevor was the only decent one in the store that had an idea of he was even doing. Store manager didn’t help with anything and didn’t try to make the situation right.

The store is great always well stocked but the employees will walk right past you without ask if you need anything or hello, how is your day.

No one seemed to be able to help or answer our questions. Terrible service for an electronics store.

Great reps. Prices comparable

The people who work here are very nice and helpful!

OH THE WHOOMANITY!! Ordered a Christmas movie via curb service. They dont go outside the cave after six but they let us wait. Got a text the next day that it was sold out. Went to the store and there it was in the correct location. Wowser! If you cant do it, dont freakin offer it!!!!

I wanted to buy a 50 inch tv and leave, but apparently they didnt take me seriously bc it took longer than an hour for someone to finally stop and help me. I threatened to leave and drive to Allens best buy and they finally got the tv for me. Hmm wonder what it was .. 🤔🙁🧐

Was a great help in Christmas buying . Bought a smart watch . Good pricing

It was great, I was in and out with in 15 to 20 minutes, got what I wanted.

Friendly and knowledgeable staff, always eager to help.

Poor customer service. Sorry

Awful experience at this Best Buy. I had spoken with someone over the phone to make an appointment to bring my laptop in. When I arrived 10 minutes early to my SCHEDULED appointment I was greeted by a man named Josh in the parking lot. I was told by Josh that I was going to have to wait because a walk-in were taken in before me. With no appointment. When I did have one scheduled. I waited for about an hour after I arrived (50 minutes past my scheduled appointment time) before I was finally able to take my computer in to be seen by Geek Squad.When I asked Josh why walk ins were being taken in before appointments he had no good reason. He was clearly very uninterested in speaking to me. After I went home I called the store to speak to a manager to inform them of my experience here later come to find out this man is the GENERAL MANAGER of this location. How wildly unacceptable it was the way that I was treated by him. As I was waiting in the parking lot in my vehicle, with my windows down he was also very rude and condescending to other employees within ear shot of myself and other wiring customers.Long story short. I would rather make the 30 minute drive to McKinney than ever return to this location and have to interact with this person ever again. I will never be returning to this location.I will say however that Geek Squad was excellent. Very professional and got my issue resolved very quickly, what a shame it had to be such a big ordeal over a 15 minute fix.

Every Best Buy store should let Lisa in the Sherman store train every associate that goes on the floor!! Outstanding employee/team player who is EXTREMELY knowledgeable and helpful!!! What a pleasant in store experience by her attitude and ability to help many customers while I was there a couple of hours this morning. Keep this girl and take pride in the fact that you are blessed and fortunate to have her on your team!!!Sincerely,Kim LemonsParis, Texas

I waited 30 minutes to be told they only service Apple. The person who checked me in knew I didnt have a Apple product.

We went in look and price. We found such a great deal that we bought the item. Every department I went to I was greeted and reminded that if I needed help to just ask. I dont like how crowded the walk ways are though if there is many people, you bump into others. Checking out is always quick too.

Sales staff wanted to be helpful.....

Great experience buying a verizon phone. Amy was knowledgeable, professional, and went above and beyond. My wife and I appreciated it so much.

Where do I begin except to say I had the most fantastic experience at Best Buy! I was trying to restore a back up from my computer to my newer phone and the iTunes was needing a new update. I could not make that happen so I brought it to Best Buy. I spoke with a very nice gentleman named Baden in the Geek Squad department, and he commenced to helping me. Because iTunes was not supported by windows computers anymore, they could not update to the new iTunes.So the next step was to backup my old phone to the cloud which took forever. Baden assured me that we could let it take the time to back up and he would make sure it was in a safe and secure place. We did that In the meantime he updated my new phone with the newest software. Later today, about ten minutes before Best Buy closed, I returned to the store finding a big smile on Baden’s face indicating the back up was successful. Then he showed me how to have the cloud transfer the information to my new phone. He is a good teacher and put it in terms I understood. All in all, I had such a wonderful experience as I use my phone not only for my personal use but for my husband‘s business. It was crucial that I get that back up on my newer phone. I am so thankful God led me to the right person to help me. This process took a couple of days off and on through those days, but everyone at the store greeted me with a smile, Baden was very patient, and everything was accomplished in a timely manner!

Usually love our visits. The employee named Marquis is it favorite. Todays visit was not so pleasant with him not there to help us.

Got a new phone. Went from a 3 to a 10 in upgrade of phone. These guys were so patient and kind, getting everything from my old phone onto my new one, and showed me helpful features on my new phone! They are AWESOME!!! I HIGHLY RECOMMEND Sherman Best Buy for your new phone! The best customer service I have had anywhere!! And love my new phone!!