Worst customer service ever. We had a breakdown with our current trailer and are stuck in the area desperately searching for a 5x10 to get us out of here. We called and after being transferred back and forth between associates they confirmed that they had one for sale. We tried to purchase over the phone and were told we had to purchase in person and that they cant hold it for us.So we drop everything we were doing and immediately drive 50 miles in our RV to go get this trailer. We get there and the trailer looks like it was assembled by a child. The boards were all unevenly spaced and warped and there was a brake light missing. We asked for a manager to talk about getting it at a discounted price and he informs us that they dont even have the title for it!We explained our situation over the phone and the woman that helped us even went out and looked at the trailer to check the size for us. The fact that all of these things were ignored will insure that I never spend another dime at Home Depot. The manager (Jacob) couldnt care less about us wasting $60 in gas and hours out of our day due to his stores complete lack of diligence and quality assurance. Would you spend $1,699 +taxes & licensing fees on this trailer?

4 self service check outs. 2 employees watching them. Thats how you save money?. No cashiers. Hello Lowes Good bye Home Depot.

The most courteous, helpful staff of any home depot Ive shopped in. It was a real pleasure to shop there. George, Debbie, and Brittany jumped to our aid and stayed with us through our shopping process. They didnt leave us or drop us. And acting manager Jacob, was equally kind and helpful. Cant wait to go back! Nice job Show Low Home Depot!💥

Every time I go into this store I have no problem finding an employee to ask my questions. They always have good choices and good stock.

Roger in garden is the best employee Ive ever had the privilege to meet at Home Depot.

Very attentive staff. Paint department was very helpful. They matched the right color paint that we needed. Staff was very knowledgeable and helpful. Clean. Well stocked.

We always enjoy this store. It’s clean, well laid out and staffed by pleasant folks.Their assortment of items is above average and we can typically find most anything we need - not always, but most of the time. 😊Like anywhere these days, prices have become surprisingly high…but that seems to be the nature of the environment these days vs. anything Home Depot can do much about.So yes - two thumbs up.

Home Depot is a nice place. Always crowded millions of employees but none when u need assistance or u find one and they dont have any idea what youre looking for. If they even have it in stock.

Great home depot, the staff member that helped me out was awsome we found the ladder after long search!!

Costumer service? What Costumer service? Long wait, bad service when i rented a boxer it broke Down do to not having oil. I lost nearly an entire day do to homedepo not servicing their equipment. One employee running a department that he wasnt trained in wasnt even the issue. The issue was the other employees standing around. When i finally got machine running myself the next day i brought back machine only to find employee on a cigarette break. I didnt even realize it was the employee until he finally came inside. When picking up the machine i had the Landscaper blowing the dust towards the employee and myself. Nothing at this location made any sense to me. I could not grasp the unprofessionality at this location. As a contractor i find myself at homedepo multiple times a day and this has to be the worst location.

Decent prices. Good selection of merchandise. Usually have what Im looking for, or at least a very acceptable alternative. Only complaint, considering its a stupid one, is that its really noisy inside. But what could one expect from a supply warehouse type store 😁 lol

First time at this location. We had a frustrating time with people who were SOME help and others who were NONE at all. Olivia was absolutely fantastic! I was able to express my frustration and she made it all better! I didnt have to wait in a separate line with my cart full of lumber, she helped ring us up right away. My experience started off at 2 stars and went up to 5. Olivia was very helpful and got someone to immediately help us load up. Her customer service skills are definitely a 5! Great job! Thank you Olivia! :)

Really nice store, helpful staff. I was impressed.

My go to plant place. The selection is great, but most are root bound. So take the time to unwind the roots and tease them out before you plant!

One of the better Home Depot. Clean store with excellent help.

We love going in this store. Everything is always organized and for the most part the employees are quick to help you.

Great store, great prices and great employees who are very helpful.

The people who work here are so awesome they called around for my husband to see if the could find what we needed cheaper then matched the price. they have compassion and love for the people who live in the community when alot of places only see the money you spend.

The Home Depot Everbilt yard hydrant is the worst most worthless product ever built!!! My husband is a licensed plumber and has had to replace several with in 6 months of installation. By the time its realized that the new hydrant is leaking, thousands of gallons of water have been wasted. The brass fitting that is on the end about 3 ft down, cracks or just comes apart. It has to be totally dug out from 3 ft of mud, Its a real piece of junk! Do not buy this product!

Employees were kind and helpful. Got what we wanted.

I dont like to shop at big box stores. Because I am just a number of millions of others who want to give them money. I bought a chainsaw for Christmas and had brought it back because it was broken after using it twice. I had gotten a protection plan and they couldnt help me... I have to call the company who the plan is through. Last time I checked it seems like their job. Ill go to my local place next time and not drive so far and get treated like a person. Thank you for reminding me why I dont shop at places like yours... Im not just a number

Hard to go to Lowes to get what I needed. Really a let down. I cant stand Lowes

Another corporate business that pushed out small businesses. But they have what you need.

Ready to lay some cash down and buy some power tools for a wood shop. This store had nothing on my list. Went down the road, not across the road I may add, and bought everything I had on my list. Brought everything home that same day.

It’s a well stocked store, but it’s hard to find someone to help you.

Just shopped at this store a few minutes ago and the cashiers that work at garden were rude. The young lady in grey sweater had a little attitude. I really didnt appreciate that, please train your cashiers for better service.

Good luck finding anyone to answer questions.Their jobs seem to revolve around random aisle closures and bsing with each other.

Always get great service there. Never have to stand on line to pay. Employee Was very helpful to unload return items. Had no problems riding what is needed

The. Product I got from Lows was very good and the price also but the post office was awful. It took me 4 weeks longer then they said I would get it .mailed from the same state 185 miles away .It better to drive and pick it up.

What can possibly be wrong with the Home Depot? Only one thing - they put returned merchandise right back on the shelf. Consider buying a water pressure pump that has been returned after pumping sewage for example. So, 4 stars.

My experience was fine other than to many inventory control people in this store following people around.

I bought vegetable plants for my garden. Home Depot warranties their plants. I think that is wonderful.

Was very helpful. But doesnt sell the product needed

They were very helpful with my return and making sure I had what I needed. They even have pro loaders to help load heavy items.

Always helpful, and can usually find what I need.

We love this place, I know not to take to much money, cause I always spend too much, people are great, store is always clean, and the people are always helpful.

Worst everything ever!Bought a fridge for delivery. Never delivered it, didn’t tell us it wasn’t being delivered.Bought a washer, delivered a used, broken one.I could go on about the below low quality service we’ve received in just a month here. It’s seriously not worth the headache, waste of time, waste of money to do business here. It’s truly embarrassing for the Home Depot they way this store Operates

This Home Depot has been a struggle to get anything right from them . Theyre customer service is trash they do not pick up the phone Ive been calling for an hr straight Ive been put on hold twice . I show up to the store and they are snobby and arent helpful for the life of them . I would not recommend anyone go to this store they wouldnt even get a star if it was an option .

Over the years home Depot has been a good place to get any hardware in lumber items covid kind of changed things and building supplies are more expensive not quite what wed like and even being able to go in and get like one screw is not possible anymore you have to buy packages but still have things that you cant get anywhere else and you still can get the six by eight green grass rugs for about $22 and thats a parking so I shop there garden center hunting for bargains and discounted plants as well as broken open bags of potting soil and compost mix things of that nature I do like this location of home Depot in Show Low Arizona

From my experience it was easy to find the things I needed in stock because it was mostly dead inside lol, the staff that helped me were friendly and I got good vibes from them

Needs more people working and willing to help people instead of running the other way from you

Very friendly & efficient. Staff on all depts.were available to help you anyway they could.

Ordered on line delivery and know issues. Easy pay and quickly delivered.

John in paint is great at customer service. He helped me with all the questions I had and helped me decide the right paint for the job.

Was lucky this time, only took 10 minutes or less to get a gallon of paint mixed.

Never have everything we need. Always end up at lowes for stuff home depot doesnt have in stock.

Called their designated tool rental number 3 times in a row. Each time an automated answering system placed me on hold then disconnected after 15 minutes. This is the phone number provided on their till rental website. I finally got through by calling the stores main number then having then transfer my call to the top rental department. Where I told them about my experience trying to call the rental line they said, Oh, that just just goes to the little tech repair room and there only someone there a couple days a week.As for the rental, I rented a Ditch Witch trencher. The safety chains on its trailer were too short to reach my truck. Then after I got it to my house (a 30-minute drive) I discovered the trencher required a key which they hadnt given me. An hour roundtrip later to pick up the key and I finally got to work. The trencher was in good condition and worked well. Due to the high concentration of malachite rocks in the soil here, 80 of 30 deep trench took 5 hours to dig so, I ended up having to pay for a full day instead of 4 hours. Nothing I could do about that. At least they restarted the clock for me when I picked up they key.

If someones looking for something lost employees wont even ask them if they need help when you ask they dont even know wt

Wait is always long, parts are NEVER in stock, customer service is non existent. Have to ask for help multiple times then wait a half hour for someone to show up to cut carpet. Home depot has gone down hill fast. Wont be a customer any longer.

Great store! Employees are helpful and store is well stocked.

The main reason I’m writing this review is because the customer service person who answered the phone was incredibly rude, argumentative and snippy with me. I called to ask the status of my order because this is the second time the due date was missed and I received no call or update of any kind. Summary of interaction: (Phone rings and she answers hello) I tell her I would like to know the status of my order. (Silence.) I ask can you hear me? Yeeesss(full of attitude) one minute (hostile abrupt tone). What’s the order number(demanding tone)? Oh I wasn’t given one. (She lets out a hostile sigh) every order has one. It starts with a w. What’s the order number? (Impatient and demeaning tone) I don’t have one. (Silence-which I don’t interrupt given her attitude) phone number (clipped tone)(I provide it) online order? (Clipped tone) no. She says she sees it was due yesterday and it hasn’t been received it will be here tomorrow. I ask will someone call me to let me know cause no-(interrupted) YES! (Extremely rude, impatient, almost yelling tone) ok cause no one called me either time before. (Silence) umm ok thank you. She replies mmmhmm and ends the call.Now beyond this I could ignore the fact I came to buy a bunch of appliances and no one could answer my questions. They were too new and didn’t know anything so I bought them all at Lowe’s. I tried to order blinds and the employees there were new as well and couldn’t answer questions. They were eventually able to go fire it out but I am not confident in my order. you have repeatedly missed delivery dates for orders with no contact to me so I show up in store and item is not ready. But Rudeness I can’t tolerate. I don’t care if she is having a bad day or I am the 100th person to ask about an order there is no excuse for the way she treated me. She is the only reason I wrote this review.

1 star because they,like Wal-Mart dont treat there employees that want full time fare. Home depot keeps losing great people.3 star because one most search for help.except in electrical( the old guy that cant hear well is always in that dept).5 star because they have a lot of stuff.

Love home depot even more now that I know they carry some of my favorite cleaning products

Great place. They had what I needed at a great price. Friendly, knowledgeable staff. Great service.

Plant selection was outstanding. Wanted one of everything.

Larry helped a lot! He is awesome.

Always a great place. I love HD.

Good prices, you need more workers to help the customers.

Friendly and helpful. Found what I needed.

Always helpful and friendly. The wood needs work. Seems we see more curved pieces. Its the supplier not finishing the drying enough. But HD is always cool to visit.

If you can find a person to help there good

Always find what we need no matter the store location. The staff are always ready and willing to help. Even had one guy that was obviously not working in the section I was shopping stop what he was doing and get product from a storage shelf .Great job Team HD

Huge variety, I can almost always find what Im looking for. Its a little hard to find help if you need it though.

I just had the worst experience at home depot.My husband and I were there to get plywood and we finally found 3 employees standing a little ways from us I tried waving them over to help us and they laughed at at me and waved back to mock me .Ive worked retail all my life and never have I been so insulted before. I will not be back.we were there at 6pm Friday 2-26-21

Home Depot was crowded with merchandise in the isles, like almost every isle, hard time getting around had to detour around several times to get to where needed to go!

It was okay good people

Reasonable prices, Ill be going back

Great staff... very helpful

Looking for creeping Charlie,None to be found.Nursery up in pinetop took care of business.Thank you......Maybe next time.

Went to lumber today spoke with a Tyler his attitude was very dismissive like he didnt want to be bothered just a very bad experience. Lowes from now on

I usually am okay with our local store. Not the best customer service but okay. This time we were wanting to buy a washer and dryer. I swear online it said it was in the store. We drove an hour to get there. It was my bad, but the ones we wanted were not in store. The worker in the area, was not helpful. Just said they were not there. And didnt know when they would get more. And left it at that. We had to ask her about different options. When we asked the soonest we could get it she said December 12. When we left the store, and looked online and ordered it there, we are supposed to get it November 27. This makes no sense. It seemed like we just came up to her, on a bad day. We were planning on spending over a grand, which is a lot for us, she was not interested in helping us at all.

Employee very helpful on selecting a vacuum

Friendly, convenient, prices fair 👍😎.

Eric in plumbing was very helpful

The prices are average. The reason for the rating is that its extremely hard to find someone to help. The last time I was in the store, another customer helped me.

Stopped here on my way up to my property and was mildly surprised at how clean this place was as compared to other home depots in the valley. Also staff was friendly and seemed genuinely eager to help, which also surprised me. Yes I would recommend this home depot in showlow az to my friends and others.

After my order was delayed five times and I was told o have to wait for it to come in before I can cancel it, it finally arrived. I called the store and waited 55 minutes to speak to come one only to be hung up on without even a hello. That is ridiculous wait time.

Good customer service had everything I needed

DO NOT RENT FROM THEM!!! Theyll rent out broken equipment and get someone killed.

Great selection of materials/appliance. However, if your Native American dont expect to get help or as quickly. Have a Caucasian friend go in for you!! Theyll get what you need without any waiting and such.

While online shopping is a good alternative these days, sometimes you are not sure what you need and Home Depot has a wide selection.

Ryobi Tools are now junk.I have had a set I bought in 2009 they still work today and more powerful than the new 8 piece set I just bought.I have already seen smoke from a drill motor and can smell the impact driver getting hot.To bad these tools reflect the stores review but I should not have to send my tools to a company for repair that will not answer the phone.These tools are less than a year old.

While going thru the self checkout an employee manning it proceeded to harass me pushing their in house credit card like an annoying used car salesman. Not cool in this day and age of COVID-19. Also saw quite a few customers in the store without masks despite signs at the door requiring customers wear them inside the store.

The lady in customer service is very friendly, very. good service

Hard to find someone to answer questions.

Show Low ppl in customer service were rude and of No Help absolutely! Id rather deal with Lowes personnel from now on.

I liked the fact that I was able to browse the aisles in peace an+ just check out the new products available for purchase

We lovevthis home depot. The people there always treat you like family. If one employee doesnt have the answer to a question they know who does

The staff is helpful but I live a little bit farther out then would like and it cost around $85 to have stuff delivered so I therefore give it 4 stars as far as customer service but as far as the delivery three stars

Staff could be more helpful. Kim at PRO is awesome

Could not get any help! Tons of workers standing around but not where you need them!

They were very helpful

Great customer service, all associates very helpful & polite

Very good customer service and the prices are good

Unloaded fast good friendly workers

Helpful, friendly, clean and well stocked usually, but were out of multi colored outdoor Christmas lights. My fault as I waited too long.

We went to look at sheds specifically because they have a better selection than Lowes.

Its a honest mans CANDY store.

Home depot and lowes live in harmony. Home depot dont got what I want? Lowes is right next door. Also Google nests are 30 bucks here instead of 50 on the website.

I was told where to find my heat tape and pipe insulation. It was on the very top shelf and the insulation was as hard to get