Great quality glass, and service both efficient and timely.

They charge for a service call.. when spending over $1000For windows that shouldnt be charges. Also windows would take 2 wks and its been almost 5 call and talk to people they say Ill call you back. They didnt called back again they have another story. Still waiting another WK they

They came and did my window and gave me the special invoice with a window frame evaluation. Fast response. I am very happy.

The owner called me and we discussed my glass warranty. He had technician out the next day for new measurements and my window was replaced a week later. ThanksThanks

The new windshield had chips in it and the tinting had scratches. I tried to get them to make it right and they said they guarantee their work. It took six phone calls. I had to take time off work and so did my husband. I reported it as soon as the windshield was installed they insisted on seeing it twice after. Then when we took it into the business the two ladies kept giving sideways nonverbal rude communication to each other as we were trying to talk to them. I will never use this business again.Spare yourself the time and frustration and go somewhere else if you need windshield services. I reported them to my insurance company.

I got my windshield replaced from here about 4 years ago. They Did a good job. About 3 years ago I have moved from the state. They call me every few months. And every time I ask them if they will stop calling as I do not even live in the state anymore. All their sales reps always say they will take me off their calling list. So after 3 years they are still calling every few months. Today a rep called me and I told him the same thing. And that I want their website to leave a review about what has been going on then he hung up on me and did not give me the information I asked for. So I had to call back and ask for their website ect. This is terrible customer service. If you want to be hassled all then time then this is the place to get your windshield repaired.

Have always heard good things about sv glass. When I called I was put on hold for over 5 min. So I had to purchase the $500 piece of temperd some where else.

They lure you in with promises of extra incentives, which it turns out they lie about.Go with anyone else.

Fair price and quick response for a cracked windshield. Thanks for everything.

They came out next day to look at my window that had fallen out, told me what was needed to fix it, and came out again quickly to repair my window.

Gary. Kameron and Doc installed our new windows in our Motorhome. Very respectful professionals and also hardworking and fun.

I was a customer with Vista Glass about five years ago while stationed at Davis-Monthan. I have not lived in Tucson for over four years now and Im currently stationed in Alaska. I STILL receive calls from Sierra Vista Glass, and due to the time difference some of these are coming in at 5 AM. I have spoken to the people calling, as well as managers, and been assured that Im removed from the call list. Yet here we are five years later and in the midst of a world wide pandemic... I got a call yesterday. NO! I havent lived there in years, I dont want your service, even if I did Im not driving from Alaska to get it! STOP CALLING ME!EDITED: WOW! Just got another call today, three days after telling the last guy I no longer live in Arizona. Talked to another manager today. He told me they pulled me off the call list but their sales reps pulled some old documentation to follow up with old leads and that may be why I was getting called. Well see.

My family member needed a window due to burglary. Another company couldnt come out for 5 days. Robert came within 1 hour, replaced the window very promptly. He was very professional and respectful. Thank you, Robert, for coming so quickly when we needed you.

Great people. Very reliable.

Have only had work quoted, but they were professional and quick with the process and fair in their price. Will likely use them for the actual replacement for bay windows in our home. Will report back if anything less than 5 stars!

Made an appointment with Sierra Vista Glass to replace my windshield in a Ford F-350. The appointment was over a week later, and the morning of the appointment I receive a call from the shop saying they don’t have the replacement windshield. No apology only “we can reschedule “. If I wanted service this poor I would go to Safelight...which is on par with a Sierra Vista Glass.

They were very friendly & helpful. Well see how the window turns out. So far so good.😃

Excellent customer service and very reasonable pricing!

Good service

Im so impressed with the customer service from start to finish. Im recommend using Sierra Vista glass. They were professional and courteous. They came out on time and replaced my glass promptly. Thank you for your great customer service!

Only dealt with Sierra Vista glass twice. In 2019 broke a window in our house . It was dual pane 25 x 64 tempered glass. Thought then that the price was a little steep at $299. But being one of two shops in town, (not many options) we went with it. It’s likely standard for them to quote one and a half to two weeks for the order of glass to come in. Three weeks later our glass was installed by installer G Marlow. He was very friendly, very informative, professional and did a great job making sure everything was sealed,cleaned and picked up. On the other hand, did not have such a good experience with the service department. Let’s just say they weren’t friendly:very confrontational and spoke in a matter of fact tone. There wasn’t much leeway with them. Don’t ask for an expedited order, you will be treated like you have three heads.Fast forward 5/13/2020. Broke the same window again. Thought one good thing is Sierra Vista Glass has the information it’s the same window they won’t have to come out and measure. Wrong. Even though it was the same exact window as the one they replaced previously, they insisted on coming out and measuring (said they couldn’t find the file from one year prior). They came out 5/14 and measured. Told the price had gone up to a total $335.25. Same Day the required half down $167.62 was paid. Did ask if there was any discount for frequent fliers considering it was two years in a row in the same window. Really didn’t expect it but I never got a yes or no. Was just told this is the price do you want it done? Realized it was the same internal reps that we dealt with in 2019. They quoted one and a half to two weeks for when the glass would be in. That brought us out to 5/28. Specifically requested an early delivery if it came in prior to 5/28 and asked to be called if it was not in on 5/28. 5/28 came and went. Called on 6/2. Was informed it did not come in and that regular deliveries were on Tuesdays and Fridays so it was expected to come in on 6/5. Again, asked to be notified. Had to call them on 6/8 for status. Was informed then that they had other customers who had been waiting a month and a half at the time of the order. Everything is getting blamed on the Covid 19. But if there were customers whose orders were a month and a half late already why did they still quote a week and a half to two weeks?? Rep said it really didn’t matter because they were shorthanded and installations were behind anyway. Asked if a manager could call the following day. Waited until late afternoon and never received a call so called them on 6–9 . They finally scheduled installation for 6/18. Asked for the second time to speak to a manager to work it out (felt the time was excessive for installation and wanted it pulled in sicne the order should have been expedited from the beginning). An internal sales lady called and said she could pull it in for installation on 6/16. That was a little better but still, wanted to speak to a manager. The glass was indeed installed on 6/16, In the end it was done professionally once again by G Marlow. Thank you Mr. Marlow for being a good representative of your company. Only if G Marlow Could man the phones too this might be a great company to deal with. As of today it is not. they have the corner on the market in this area and they know it, so they feel they can treat people any which way. There is roughly 800,000 inside sales job openings every year. Traditionally these reps conduct business by phones. But more and more companies are requiring face-to-face with potential customers by introducing Skype and other forms of electronics to close the gap with potential customers. I think this would be a great method of communication for Sierra Vista glass to try out. Maybe if there is more face time between their reps and the customers there will be less lies & indifferent attitudes, and more commitments to completing the jobs on time. - Mike Jackson & Tracey Raines, Homeowners

They have relocated to west end of fry Blvd go check out the new place

I needed my windshield replaced on a hard to find car. I was quoted a reasonable price and they stayed on schedule and budget. A pleasure to work with, which is all to hard to say these days in Sierra Vista.Thanks again to everyone at SV Glass and I wouldnt hesitate to do business with you all again.

Sierra Vista Glass recently installed a large [6’ x’6’] picture window for us after our original window was damaged. From the initial call to schedule the replacement estimate to the window installation, the service was top notch. An installation tech came out to assess the damage on the morning we called. The office liaison, Brooke, kept us informed as to the status of the window [a special order item] and was highly efficient in coordinating the repair and billing. The window installers, Gary and Cameron, did an excellent job. They were punctual, professional, and left the work area spotless. We are extremely pleased with the new window. My husband and I highly recommend Sierra Vista Glass.

Last January I bought a home that needed several costly renovations. One of the things which I wanted to replace was the sliding glass door as the handle was loose and it was unable to be tightened no matter how hard I tried and also one of the double panes of glass was missing on the stationary side of the door. As I have a security system and there were more pressing repairs that needed to be done first, the sliding door was put on hold. While weeding the yard one day, I hit a rock which flew into the sliding door, shattering it. I went to one of the big box stores in town and was given a cost of $1500.00 (!!!) for a replacement sliding door as it was going to have to be a special order and would take approximately six weeks to deliver. A co-worker, who has lived in Sierra Vista much longer than I, recommended that I call Sierra Vista Glass to come out and see if they may be able to repair the existing door rather than replacing the door, since that was going to be so expensive. They had repaired her sliding door and she was very pleased with their work. I gave them a call and spoke with Brooke, who had a very nice man named Gary, come out to measure the glass, check the handle, and rollers on the bottom of the door. Gary gave me an estimate right away and stated he could make my door work like a new one! Needless to say, I had him order the parts and in one week he was back and replaced both sides of the door with double pane glass, put on a new door handle, replaced the rollers on the bottom of the door, and replaced the track rim on the bottom of the frame. And, Gary was correct - my sliding door works just like a new one and looks great too! Sierra Vista Glass was able to do all of the repairs for $542.00 which is so much better than the $1500.00 I would have paid for a replacement door! If you have similar repairs that need to be done, I highly recommend Sierra Vista Glass. Brooke in the office and Gary who came out and did the work, were very kind and professional and Gary did not stop until the work was completed properly. Very pleased with the results!

Great place to go to! The office staff is wonderful and the girls will take care great care if you. The entire staff is courteous and they also deliver excellent work. This company will not let you down!

Excellent place for auto glass, I needed new windshield, was replaced at a great price and installation was quick, courteous and professional. I brought the minivan into shop (after setting up appointment on phone the afternoon before), and was in-and-out in about an hour. Highly recommended shop! They also offer mobile service and will come to you.

I loved the great service and how friendly the staff was. The service I had was quick and I really felt like my needs were important to the staff that helped. Would definitely recommend to family and friends.

I had a sliding glass door broken, so I called Sierra Vista Glass and set up an Apt to get a price on replacing the glass. Gary came out and gave me a price. When the glass arrived, Gary came out to install it. PERFECT job! Gary gets a gold Star from me and the Company gets one for having Gary work for them. Great company to work with

Wow! I just moved from Phoenix AZ, and WOW! I am impressed with every aspect of customer service they provided. I highly recommend them. I work in Fort Huachuca and detail is everything! Keep up the great glass repair in Cochise county guys!

Great glass co. In an out. Windshield installed thanks.

My name is Denis Reed I must say this is the best and most professional glass shop that I have been too and trust me I have been to a lot because I travel a lot. For one they found the glass on my classic car, I tried 3 other glass shops and the earliest they could get it was two weeks vista glass got it the next day. The installation went great the glass looked so clean when I sold the car I was able to get a extra 1,000 my appointment time was from 10-2 I told them I had to be back to work so I could only a hour from 11:00 to 12:00 to get it done they showed up at 10:45 and was done at 11:10 so I was able to still take a lunch the techs and the employees are great and professional I will never go to another glass shop ever I highly recommend this shop to anyone thats has glass problems thats if you want quick, professional work done. Thanks Vista glass you are the best by far

My husband thought wed try them out. My passenger window was replaced. Looked good but they messed up the censor to the door. Plus left shattered glass in the door panel. They said to take it back in the next morning at 8 or 8:30 or the guy cant look at it. Very inconvenient. I dont live in town and have 3 kids to get ready for school. Were sticking to Safelite

I called Sierra Vista Glass to have the windshield replaced on my car.From the call speaking with Brooke to the installation done by Gary the service was AWESOME...Thank you for great customer service.

I have always had my glass repair done by these guys and its quality work every time. I usually catch them when they have a promotion going and its the icing on the cake. I had a Ford Flex and after the side panels kept warping within a week they went the extra mile by using better ones at no cost to me.December of 2017 I got a call from one of their call center representatives, Mark, and he worked with me and my insurance to get my windows replaced. Since it wasnt a single hit to my insurance he offered to give the promotion for each window.It is closing in on the end of March and they have still failed to honor their offer. Now this isnt all that has happened which has made me speak out. At least twice a month I get a call, usually from Mark, and they ask if my windows need repairs. After the initial opening lines they realize who I am and I get an apology, an offer to do better than the promotion, I talk to managers then I wait. A week or two later when nothing arrives I either call them or I get a call asking about my windows.The latest guy called me last Friday, after telling him about all of this he promised management had taken care of it. Monday guess who called me asking about my windows? You guessed it! He then assured me that management had followed through and he would call back in a couple days as they sent it out on Friday. So its Friday, I have gotten no call and nothing in the mail.The calls asking about how they can help me goes great at reminding me they have been dishonest and their word has no meaning. I really hope someone reads this and does something to remedy this because I love the work they do but I cant use someone I dont trust.

Amazing experience, Denia (front desk) was very nice and helpful. They came to my work to do the replacement which was super convenient for me. I highly recommend this company to everyone.

Had minor miscommunication at first but owner and friendly staff more than made up for it. All work performed was excellent! I definitely would recommend vista glass.

I tried to utilize the mobile glass windshield replacement.But ultimately I could not trust them. I wanted to like this business; local company with professional signage. I submitted a Progressive glass claim on Monday May 13th. I did not hear anything on Tuesday or Wednesday. I called the company on Thursday. Apparently their computer system was down and did not see my claim previously. But after some effort they found my claim. Scheduled my appointment for Monday with a FOUR HOUR window. I found that a long time to wait. But I made the appointment.Monday rolls around. I waited patiently trying to stay busy while I waited for a call. 8 am no call, 8:30 am no call. Eventually the office called me at 9 am saying my glass was not delivered. I wasted an hour of my time by their mess up. I rescheduled for Tuesday 21 May.At around 3 pm I called the office to make sure my glass was delivered. I was forwarded to the Tucson office and they could not answer any questions. They promised to email me. I waited an hour for the email. No email. So this place messed up at least once and I still have no confirmation my glass was even delivered.I call around 4 pm to cancel the Tuesday appointment. I was still willing to work with them at this point. The person could not offer me anything, could not confirm my glass even arrived yet. She kept saying my glass SHOULD be delivered TOMMORROW and the person SHOULD be there at between 8 am and noon. I was hoping they could give more a definitive time than a four hour window.Ultimately that was the final straw; three strikes you are out. Hopefully you have better experience I did.If you want to utilize their services MAYBE their computers receive your claim, MAYBE your glass will be delivered on time, MAYBE you get forwarded to the right office they can answers question.

A little skeptical at first due to some negative reviews but, I gave them a shot and totally opposite. Actions speak louder than any words. Thank you for job well done

Prompt professional service at fair prices. Sits back from highway at angle. Look for name on panel truck near entrance.

They take your money then make you wait and wait for glass. Then say they told me it would take 1 1/2 weeks to get a standard glass at the store. I was told 6 days MAX perhaps 2. I WILL NOT USE AGAIN. Especially on slider door with kids, i feel taken advantage of by them.

I havent had any service from them since 2014 but every few months I get a call from them asking for work including earlier today. I have moved away and asked them to remove me from their calling list which they have failed to do every time. STOP CALLING ME!

We are an Awesome company, Great Service & Best prices. If we ever fall short, I guarantee we will pick it up and make it up in anyway possible!

Highly recommend! They were fast, kind, and helpful with some questions I had. Thank you Sierra Vista Glass!

You guys at SV Glass are awesome! Not only did you handle my claim with my insurance within minutes, but you managed to fit me in and accommodate to my time constraints. Thanks for the great service!

I am very upset with the lack of customer service I had recently received from Sierra Vista Glass. The receptionist (Danay) who had called me was incredibly rude and lacked professionalism throughout my situation. I had replaced my windshield with them and started to notice that the molding surrounding the windshield was coming apart from the glass. I was not sure if this was normal so I had called Sierra Vista Glass to schedule a time and date to have someone come and take a look at it. The time that was scheduled was from 2pm-5pm. The receptionist had called me at 8 am that day and wanted to negotiate an earlier time for the technician to take a look at it. I was not available at an earlier time so I denied the request. Its around 2pm and I do not get a call from the technician to meet with me. I then call Sierra Vista Glass to see if he is on the way and the receptionist tells me that he had already come by my apartment complex without me physically being there and had already checked out my windshield and said that he did not notice anything wrong...... I had not even given them an actual stall number to where my car was parked which completely baffles me. I am not sure if this is common practice for them but I am no longer doing business with them at all.

Brooke has always taken care of me from start to finish. Following up with when my glass was ordered and when the glass was going to be repaired. Thank you Brooke!

Awesome place to have your glass repair and replaced. I highly recommend Sierra Vista Glass to any of my friends or contacts.

Sierra Vista Glass did a great job with my glass replacement. On top of the great service, I received my gift card just as promise. Thanks!

They wont stop calling me. They call at least monthly asking if I need anothing, and wont stop. I have asked them to stop but they just get rude and call again a few weeks later.Called again today, acted like I havent asked them a hundred times to stop calling. Tried to blame another company again. Wish I had never used them!!!Still calling a few times a month. Wont stop harassing me. Have asked several times for them to stop!I would drive to phoenix before Id give them my business.

Very good service

Time was great. Window looks really good. Thanks.

Got work done by them twice and the first time they took the windshield off and didnt put on the tint strip. And the windshield made a whistle noise. Then after many times of trying to get a return call they came and fixed the whistle. But never came back to put the tint strip on. I gave them another chance and on a separate occasion had them fix my windshield and paid extra for the tint strip and once again they forgot it. I called they came back out a week later to fix it and it was done. Now they call me every two days to see if I have any new cracks. They have horrible customer service and wasted my time.

My experience with Sierra Vista Glass is quite possibly the worst experience I have ever had with any business in my life. As of the writing of this review 03/02/15 I still have damage on my 1969 Firebird that was put there by an employee of Sierra Vista Glass in April 2014. Please do your research if you decide to hire this company. It is always wise to make an informed decision when hiring someone, I sure wish that I did.One of the owners of Sierra Vista Glass direct messaged me on a social media site and threatened me with legal action for writing bad reviews of his company and he also threatened to put out on social media specific personal information about me in what is my opinion an attempt to get me to erase and/or stop writing bad reviews.It should also be noted that one of the 5 star reviews on this site was written by an employee of Sierra Vista Glass.

Great deals on new glass for vehicles if there able to get the glass for the vehicle you need new glass for but most of the time they can

One of the few glass companies that are preferred through my insurance companies. Been in business for 18 years. Have used them ever since.

Ive heard stories of these guys convincing soldiers to file a false insurance claim to replace a windshield in exchange for free window tint. This is insurance fraud which can ruin your military career, especially if you have a clearance. Theyve also been kicked off base several times but keep coming back with their tails between their legs. Are they a legit company? Yeah. Can they do a good job? Sure, but Id watch your back dealing with them. Oh, and their sales pitches at the gas stations are annoying too.

Great customer service.Will definitely go back to this company !

Totally amazing. Keep up the great work.

I was helped by the most amazing woman. Her name was Denia . She had great customer service . And tried to help us in everyway . I would definitely recommend this location to others . Absolutely satisfied

Excellent customer service and full service glass corp they just opened up an office in Tucson.

Great service, BUT, they will annoy you for years afterwards with constant telephone marketing calls asking if you need more service....even when you tell them youre on the other side of the country and to remove you from their call registry.....they still call you.

Amazing staff great promotions awesome service super happy thanks vista glass

So much better than Safelite

Outstanding

Pleasant experience and perfect glass top for our kitchen table!

Great company to go with ! You will not be disappointed!

Someone took am object and smashed 6 windows out of 2 vehicles, i didnt have insurance on one but since my first one did he have me a really great price fit my friny and back window on thre other, he only charged me 90 dollars for that car that didnt have insurance and bit to mention gave me a great refferal to a body shop because they did other damages besides the glass, i would say it only took about 2 hours to get all the glass done re retinted all the windows that had tint oon them and everything worked just fine thanks tryi my buddy nate for the great refferal and thank you Sierra Vista glass

I have had two windshields replaced by this company, one was about 3 years ago on an 04 f150, which they put the window tint strip on the top crooked, I contacted them to get it corrected, they decided it would be better to go threw the insurance company again to replace the whole windshield, which I reluctantly agreed to. I was told I would be receiving 2 years worth of dinners to some resterant, that I never received, they said the install tech would leave them in the vehicle, the tech said it would be mailed to me... never got any thing! The second time, about 1 month ago, I received a call to see if i had any windshields that needed to be replaced, it just so happens I did on my 13 explorer, i set up the appointment for Monday between 10 and 2 and was told I would be receiving a 7 tabled as a promotion, I then explained how I never got the promotions from the last one they had replaced, he told me I would also get a $300 resterant gift card and I would be receiving these items in the mail in 3-5 buisnes days, it was Monday 2:30 pm and hadnt revived a call for the tech to let me know he was on his way. So I called to see what was going on, they told me a special trim kit had to be ordered for my vehicle, she said I should have been contacted to resceduald, which I wasnt, we then resceduald for that friday, they came while i was at work and changed the windshield, from what I could see the did a good job on the windshield, then I noticed they put the old trim in my trash can, which I thought was unacceptable, I install A/C and we take all of our trash with us at the end of every job. Then i noticed my rearview mirror was loose, I called them to get it fixed, they sent a tech to fix it the same day. So a week goes by and I still havent received the promotions I was promised, I called them, they proceeded to tell me I would be receiving an email with something I would need to fill out to get the tablet and gift card, another week goes by and I never received the email, I called again and was told the person who handles the promotions had already left for the day and they would leave her a note to contact me, a coupple of days went by with out a word, I called again, they transferred me to her phone it went to voicemail but I was unable to leave a voicemail because her box was full, I called back and they said they will leave her a message to call me, another week goes by still nothing, I called again and finally got to talk to the woman that handles the promotions and get the email, come to find out they are some kind of vouchers, I have to pay $50 to have the tablet shipped to me and the gift card I have to sign up for a dinner club which cost $30 then I would revive a $25 gift card once a month for however long... B.S, between the quality of ther techs, office staff and horrible promotions I think this company is a joke. I will not use them for any of my vehicles again nor will i recomend them to anyone.

Denia Castañon is the best Customer Service Rep. Very intelligent, respectful, and helpful.

They did a good job on replacing my windshield. I did have to wait a while before they started the work though.

They do nice work, but the soliciting calls are out of control!!! I dont need a call every few months trying to get me to use your company and offering me hotels and whatnot to do so. Ive asked not to be called, but to no avail. And when you bring up that they wont stop calling, they give you excuses on how they care and want to check up on you and thats its a normal amount of calls for a business to make to a customer. Never again will I deal with this place.

This is not a review. It is a testament to professionalism and the excellent customer service that results therefrom. In 2006, we replaced all the windows and doors as part of an extensive whole house remodel. At the time, we were not even aware of Sierra Vista Glass, so the products were purchased and installed by another local company. From the start, we were plagued with problems that took months, post installation, to resolve. One problem with a patio door opening of eight feet was never resolved, and, after two attempts by the company, in which the door was removed and reinstalled twice, we gave up on them and had to just live with a flimsy, cheap sliding screen and a massively heavy door that was difficult to open. Enter Sierra Vista Glass in the person of Mister Mario Durazo, whom I met through my work and learned of his employment with SVG. After explaining our experience with his local competitor, Mr. Durazo offered to take a look at the door. Again, the door was removed, a track cap installed along with newer, heavy-duty rollers, and voila! The door is still massively heavy, but it is much, much easier to open than before. Mr. Durazo also ordered us a new sliding screen made from a heavy-duty frame, which he delivered and installed. Problems solved! Fast forward to the end of 2016. Because one of the rollers on the bottom of the sliding screen failed, it was necessary to replace all the rollers. Gary Marlow came to our home and did an excellent job of assessing the problem with the rollers. When trying to order the replacement rollers, it was discovered that the company which furnished the parts for the sliding screen door was no longer in business. Thus began a rather lengthy search for replacement rollers and many phone calls with Sierra Vista Glass in the person of Denia Canstano. She spent hours researching and locating a supplier, who apparently was in no rush to ship. Denia spoke with me on the phone over a period of several months; she was always courteous and well informed and was most excellent in her followup and determination to provide the best possible customer service. All for $56.77!!! In my contact with another employee, Brooke, I found the same level of service. These employees deserve recognition as well as reward, and Sierra Vista Glass deserves your business.

Took our car in for 2 side windows that got shattered on our Van. The technician insisted that our Van was a 1985 Dodge Caravan. They ordered the glass for a 1985 when we kept telling them it was a 2004! Guess what? The glass didnt fit! So they ordered new glass ans assured us it was right--then called today to say they ordered glass for a 2004 Dodge Caravan when they have had the car in their business several times now and didnt notice it is a Dodge Grand Caravan. I gave them the benefit of the doubt for 2 stars--hopefully we get it back tomorrow as promised with the right glass in it!Update: One piece was right--had to get the other at the junk yard because they said they searched the entire United States for the correct piece and no one has it and they dont make it anymore either. There are only million of these vans still on the road--hopefully no one ever needs one! The bill also jumped a hundred dollars from the estimate.

Fast and likes to take care of their customers

I started an insurance claim on two vehicles (car and truck) for the windows to be replaced. The first installer did not show up at the scheduled place/time and did not get my window replaced on that day at all. After finally getting that window replaced, they moved on to my truck front and rear windows. Long story short, they dropped the ball on the truck. The installers have missed a total of three scheduled installations. The girls at the office say they will call back in five minutes, you will literally wait 4-5 hours for that five minutes. Then I called them to hear we are working on it, they clearly werent because once the installers did show up, three separate occasions they brought the wrong glass (not even for my year/make/model) and I ordered it by VIN #. I tried to call the owner and instead of having the decency to call back he delegated the task to someone in the office, I guess he was busy plotting how to waste more customers time. Through all the disappointment with the company, I have found some diamonds in the rough Joe the newest installer has been with them for a week and honestly needs to find a better company to take his skillset to. Denia I spoke with on the phone today and hopefully resolved the issue, she is the ONLY person who has returned my call and was the only sincere person from the office I spoke with. It is too bad she has to deal with the brunt of what her boss should be hearing. Denia and Joe are definitely above the rest when it comes to this company. John the salesman has been very helpful through the process, but a salesman can only do so much to help. Bottom Line: USE BRAKE MAX AUTO GLASS! Never had a problem with them, this company is bottom of the barrel. Denia, Joe..... Go to Brake Max, see if they are hiring!

This is what you call customer service: I stopped in without an appt. & they cut a piece of glass while I waited! Saved me 20 miles of driving :-)

My experience was pleasant. The front office and workers were friendly.

There was a complication after we ordered the glass for our RV but not the companys fault. Thier vendor made a few mistakes. Sierra vista glass did all they could to make it right. Ill still use them for my auto glass needs.

Window repair at its finest.

Great company prompt service

Richard keep the great work!

Horrible customer service reps. I will never recommend any one there, receptionist are rude and not willing to work with customers work hours. Disrespectful.

Amazing company and exceptional service

Went Saturday 12:30 and the business was closed despite the hours say it should be open until 1pm. Call owner Richard, and he fixed te situation right away sending someone to open the shop.

Highly recommend the service for all your glass that is broken.

Good prices

I work for a company where they did not follow through on any warranty related calls

Good service and products

Very professional and quick

Great service

Very nice people

Fast