Great transaction, dealt remotely from Northern NM to get truck and a very fair deal. Regina was exceptional to work with! Picked me up from regional Airport even to complete deal. All around smooth experience.

Where to even begin? I’ve been in the process of getting a new vehicle since as long as I can remember. I went in with high hopes of getting into something lovely and I was shocked to find out I was approved the first time, just needed to bring my paystubs for POI. So I waited until I had those and took them right back in. Michelle Montes & Lane Jackson; the entire Hatch Ford group was outstanding. Michelle did the paperwork so quickly and professionally! She knows what she’s doing when it comes to getting you into a beautiful vehicle, and Mr Jackson does whatever it takes to make sure a bank gets you approved & makes sure you leave in something of your choice! I never imagined myself getting approved without a co-signer and I left the lot with a beautiful 2019!!!!! This is what I needed, this is my Christmas and birthday gift to myself; they made all my biggest wishes come true and didn’t disappoint me not one bit. Thank you Michelle!!! For being so patient and awesome with letting me test drive vehicles. Everyone there is so friendly & will make sure you leave the lot happy!!!!! They truly are an amazing team especially the man who helped me get my GAP insurance. I’ll definitely return in the future for future purchases and will be referring all my friends and family. I highly recommend this dealership!!!

Absolutely stellar experience working with Michelle and Bob, the GM on my deal. Im in the Phoenix metro area and this was the most pleasant, straight forward, no frills car buying experience Ive had. I know they are extremely busy with other customers and running operations, but I received the care, diligence, and attention from their team as if I was the only customer on the books! Purely amazing. To top it off, they didnt play any mark-up games despite the demanding market, they went out of their way to assist with a long distance delivery/pick-up, and their financing dept obtained an even better deal for me than USAA. Top notch, if I ever look for another Ford vehicle again, Ill be happy to contact this group.

Our salesman Monty Montano was friendly and courteous. We had a detailed list of what we wanted in a used truck. Monty took care of details and made our buying experience pleasant. Bob Pearcy GM made sure everything went smoothly and Paul Terrazas Finance Mgr. handled our paperwork in a swift and professional manner. Thank you Hatch FordDoug and Laurie R.

I bought my vehicle almost a year ago from hatch Ford in Silver City. Today I pulled up to get gas and a representative from Hatch had pulled in behind me and offered to pay for my gas out of appreciation for my bussiness to the company...😳😀😀😀That was an unexpected surprise. Thank you for the kindness

We just got our new ford 350, 2022 model. Ray Whitehead was our salesman. He is the nicest person.

Absolutely loved my experience here and I adored Regina. Very helpful and she was just amazing.

Having our car break down, almost beyond repair, we found ourselves needing help to purchase, immediately, a new vehicle. Remembering the great assistance that our son had from the salesman, Lane, when buying his Hyundai, we were comfortable to go to Hatch Ford. Once again, excellent, no pressure service, and a great deal on our Ford Taurus! Our son is very happy with his vehicle we are too. Thanks Lane, Curtis, and staff of Hatch Ford!

Our brakes went out on our F350 while camping near Lake Roberts. Hatch was able to get us in straight away on Good Friday and repair our brakes just in time to get us home to Tucson. Everyone was so lovely and helpful and accommodating, can’t recommend enough.

As a first time car buyer, Hatch Ford will be the best dealership to get a car from. The workers are all very friendly and want the best hospitality for you. Going in I was woried I was going to mess up, but they direct you step by step to get you the best fit for you. I am so happy I went to Hatch Ford for my first car. Now im a Proud owner of a 2020 Honda Civic.

I was more than happy with our experience at Hatch Ford. Lane and Michelle went above and beyond to get me and my family in the exact vehicle we wanted! I highly recommend Hatch Ford!

They work with you to help get the vehicle you want Regina was on top of everything really helpful and good worker if you want to buy a vehicle I recommend going with her

Got the dreaded Exhaust Fluid System Fault in 50 miles, Speed Limited to 50 mph message as we were driving to Las Cruces. We turned around and went back to the house and I added DEF to the tank but that didnt help.I went into Hatch Ford, this was my first time, and they were very nice and pleasant. They said that they couldnt get me in until 2:00pm, it was currently 12:15pm, and could I come back then. I went home and returned at 2:00pm and they took my information.As their waiting room is being remodeled and all the furniture is in the showroom I ended up sitting there. I did ask to hookup to their customer WIFI but it wasnt connecting to the internet. I didnt ask them to fix it.My truck was done in little over an hour. The mechanics were nice and had no problem talking to me.Overall I found Hatch Ford pleasant and I will definitely go back.

Sale was orchestrated by Ray. Be sure and tell him I sent you in, of course, if you are inspired by my recommendation. Very experienced, low pressure approach from him. Listened well to my wants. Things went so well, overnight, took all I learned, recast my expectations, and called Ray to see about upgrading from my first intention to a higher level of product. This is the 3rd or 4th purchase made from Ray through several changes in the dealership ownership. Suffice to say, for me, buying a new vehicle is 100% relationship with a sales professional; notwithstanding brand allegiance or fleet purchasing arrangements.The Staff at the dealership asked innocuous questions that lead to fulfillment of a customer want or need; not once did I feel shaken down by Ray or the sales / finance crew with, How you going to pay or Do you have a trade-in. As it turned out, I got low KBB on my trade-in and drove off with a new truck in under 4 hours. I attribute the success of this transaction to the Dealerships product knowledge, ability to listen, and ability to structure a deal without pressuring or shuffling in negotiators. I felt like I could walk or drive off the lot like all possibilities were fairly addressed. PLUS, they filled the tank with gas!

Had a great experience at hatch ford, shoutout to the manager Layne, and sales person Michelle they provided excellent customer service. Layne got us a very good price on an expedition, With most importantly no BS (Dealer added options or financing fees.)added to the price and was helpful. He worked hard to get us a 2.5 percent interest rate wich is great and he got us the exact model we wanted here locally. Was honestly in the market for a new tahoe, but all the chevy dealers couldnt compare in terms of price and service. Highly recommend

They were so caring. They made sure I was taken care of and my car is fixed along with a cable that needed to be replaced to the battery. Awesome!!!

Justin in service was professional and courteous while I was looking for hard to find Ford parts for my 96 Ford F150

I’d like to thank Lane, Mark and Curtis for their well oiled machine magic at the Ford Hatch dealership. We were not even looking for a vehicle and they made us a such a great deal and were wonderful to work with. Mark went above and beyond to help me understand my credit score! If you’re looking for a new or used vehicle I highly recommend this dealership for all your needs! Thanks again guys!

Great staff Jesse, Lane and Bob were all great to work with👍👍 would highly recommend.

The GM Bob really out did himself getting me out of my small car and into a nice SUV... Payments are good.. You wanna get a new Ride go down to the Hatch Ford in Silver City ask for Bob tell him Leslie sent you.. Thank You Chaz Hatch you have a Amazing Team at Hatch Ford.. #HATCHFORD#1 THANK YOU VERY MUCH FOR THE AMAZING DEAL...

Lame jackson and his team at hatch Ford can make the impossible happen! Was able to buy a suv for my family in less than 24hrs. All around amazing experience! I wont buy outside of silver city again!

Michelle Montes was a great and wonderful woman who helped us with our purchase and thank you Lane for your help on the paperwork

Had the pleasure of working with Michelle Montes and the Hatch Ford team. Got to take home a 2020 Ford Ranger XLT!! Great costumer service!! Michelle was amazing. Couldn’t ask for a better experience!! Thank you Michelle and Hatch Ford team!

I have owned Chevrolets all my life. I stopped in to look at the inventory at Hatch Ford and found a 2020 F150 FX4. I was sold immediately on the truck and has everything I need. Thanks to Lane Jackson and the General Manager Bob, Im now a Ford owner.

This place takes your money and over charges you and your vehicle comes out more messed up then what was wrong with it!!! Dont waste money or time here!!! It looks like a bunch of kids that dont know what they are doing!!!

Great guys, Lane and Bob. They made everything happen like clockwork. Very satisfied.👍👌

They did a great job in helping me out. 👍💯Thank you.

Had the part. Fixed it right. Thanks to the service guys and nice waiting area.

NOT HAPPY !!!!!WITH HATCH FORD SERVICE TEAM ASSUMING SOMETHING IS WRONG WITH A CAR WITHOUT PROPERLY CHEKING IT AND DOING A DIANOSTIC TEST HOOKING IT UP TO MACHINE TO SEE WHATS GOING ON!!!

Hatchford called me for my services I went there to their facility in their service Bay and performed work that they asked me to do! The same day they called me and did the computer programming they asked for but this Place does not like to pay their bills I did the custom tuning and was done in 30 minutes! I wonder how their customer would like to know I was the one who tuned their Ford 6.4 Powerstroke!! and I never got paid for it FYI do not do business with hatchFord this place is a joke Ive been told to call numerous numbers for accounting and billing and its going on a month now!! I WOULD SUGGEST TAKING YOUR BUSINESS AND MONEY TO SMITH FORD IN LORDSBURG WAY BETTER PEOPLE AND HE STANDS BEHIND HIS NAME AND CUSTOMERS!!

I Had the pleasure of working with Tina Kartchner and the Hatch Ford team with amazing financing available!! and got to take home a 2020 Ford Explorer!!! Great costumer service!! Tina was amazing and made you feel like you were Family! Couldn’t ask for a better experience!! Thank you Tina and Hatch Ford team! We are more then satisfied!

Good customer service from Jesse

While traveling with our 350 Ford pickup, our check engine light came on. We called Ford Hatch and talked to Jeremiah. He set up an appointment quickly and efficiently. He listened and understood that we travel with a fifth wheel and our pickup not being able to haul the trailer is pretty much catastrophic for us.When we arrived at the store, Jeremiah took us in right away. As we waited in the waiting room, Jeremiah kept us up to speed on what was happening. We also had our regular maintenance conducted at the same time. (oil change, rotate tires, etc.). Jeremiah made sure the tv was working as I couldn’t figure how to get the channel we wanted. LOL.I would give the store five stars, except that other employees would come into the waiting room and get coffee but not make anymore for customers. Some, came in for water at the fountain but again would not make coffee. And if they had, there was little for enhancing coffee. Also, we have stopped at other dealerships for our regular maintenance and they had cookies, donuts, bars or other items for customers.I would give Jeremiah five stars because he made us feel like people not just a number. They fixed our clogged fuel filters and away we went. My husband even called days later to let Jeremiah know everything was working. We would have no hesitant to return here for work.

Very fast on replying back verry kind on keeping in contact . customer satisfaction awsome.

Bought a 2018 Ford Explorer for my wife, we were in and out within an hour, my wife and I love the explorer! Thank you Hatch Ford for the great customer service!

We stopped in at Lawleys when we were staying in Silver City in December. We are traveling around the country full-time in our RV, so our truck is critical to us. We had a couple minor issues, and hoped they could fit us in. From the start to finish, they were amazing! Super friendly and helpful, prompt in getting back to me and incredibly accommodating. They even persuaded Ford to pick up some of the cost under warranty, which they had initially refused to do. Since the service had been so good, I also had new brakes shipped to them and they installed them for me. A week or so after we had left they followed up with me to make sure everything was still running great. All this despite the fact they knew we dont live in the area. I wouldnt hesitate to go back here again, and Id happily recommend them to others. Thank you!

Great place to do business! I met the owner and he was awesome! 😎

The customer service is great and they try to get you a good price on every vehicle sold there

Customer service was awesome, Tina, our sales person was excellent. A great no pressure sale. It was so good, I bought a new car!

Had tremendous experience with Lane Jackson as Product Specialist. Awesome Crew😎

I had my oil changed. They drove me to work and picked me up when my car was done. And they were reasonably priced. They did a good job.

Wonderful staff. Recently heard that they are being bought out. The only issue that I have is that the waiting area needs to be fixed up some. Everyone there has treated me very well. They always do a great job with my car.

Do not go here to buy a vehicle. They expect you to pay list less and rebates. They do not negotiate at all. If you want a friendly atmosphere and no hassle in buying a vehicle go to Smith Ford in Lordsburg. It is worth the drive. I saved over $3500.00 dollars and a newer vehicle by going to Smith Ford.

I will not go over there again. Just like toyota rude old sales men. I will just order online

For those of us who have been in this community long enough to see this dealership change names three times... it was amazing refreshing to finally gets good ford service. For many of us who drive leased vehicles the requirement to have service done every 5000 miles was a fear. Many had made the decision to go out of town. When my husbands service came due he decided to try the new hatch ford. He was very happy. The folks were friendly and fast! The price was correct (long boring story). So I to decided to try one last time. Im fairly opinionated (obviously right) with a pretty big mouth. I was so happy to walk back into the door and had been told that indeed the front tire was bad (another long one) and they were in the process of ordering it!! The dealership I leased from refused to help as did the local one.Guys if you want good service with a caring staff who understands what you need. I feel, finally, we may actually have a FORD dealership. Ps, when this lease (my 10th) comes due, Im going to this dealership. So nice to be able to trust again.Thank you to the service department!!!

They were honest. No truck we were looking for

Parts service was no help at all

Nice Employees!

Fantastic people with great inventory!

AJ and Ray are top notch! Honest and friendly service. Ill be back every time Im in town.

Great people and really easy to buy a car. No hassle. Great customer service.

Nice service, got my vehicle serviced here. The front desk lady was really nice and the manager is willing to work with you on pricing.

Havent been there since it has changed owner ship. I am hoping Hatch has turned it around

Not very nice people work there and gave me the information I needed

Could use some work on communication with customer but other than that great

Had a great service experience there at Lawley Ford. Will continue to bring my vehicle in for future services.

I recommend that you go see AJ Tow at Lawley Team Ford for your automotive needs. Bring your 4.7 Chrysler that hydro locked. Powerstrokes are no problem at all. Bring your Duramax or your 5.9,6.7. There are right ways and wrong ways to do things. You want these things done right the first time. Automotive technology is evolving quicker at this point in time than it ever has. The super cool thing is that with the fuel economy came insane power. How reliable is it? What purpose will the automobile serve for you? If you need guidance the Team at Lawley Ford is there. When you have a problem you fix it. They can help you figure out the most efficient way to accomplish that. Thanks everyone.

Good team was treated really great Kenny Salazar was really helpful5 stars to kenny

They should get minus stars if available.The worst dealer I have ever had to deal with. I live in California and had to use this dealer because of a breakdown. After being told the bill would be $1700.00, I called another shop and had the work done for $700.00And some of the work that was recommended was NOT needed and had nothing to do with the break down.

Went in for a noise from my truck. Was quoted 900 usd to fix (part plus 6.5 hours labor). When I called ford canada they quoted the same job at 293 CANADIAN DOLLARS. What a rip off. After the mechanic in Canada called down, miraculously the price dropped to 600 USD, still way above. They told me it was a rough estimate. Very very rough.Do not take your vehicle here!!! Especially if youre stranded or not from town!!

Extremely polite and courteous. Very helpful.

A lot of new people, I was with my dad because he dropped his Mercury Mountaineer off Monday to get a front hub changed it still wasnt done after 5 days. Very disappointed in the service department.

DO NOT take your vehicle to get serviced here. It was the absolute worst experience. Im not big on writing reviews, but felt obligated after how I was treated at this business. Please heed my advice if you need to have your vehicle worked on and go elsewhere.

Worked on our f250. Great team, honest

Silver Spur Xpress, LLC Hot Shot Auto Transport

THIEVES. my clutch went out- took it to Ford, they lookd @ vehicle and said, 2500$. took it to a different shop just up the hill- 800$. and had no more problems.

We are a full service Hot Shot Auto Transport based out of Deming NM

The service manager was very helpful.

I give them a. 10

Its a car dealership. Theyre all over you like fleas on a dog. Poor selection of vehicles on both lots.

Girl was nice. I was in an out in an hour!!!!

Ok

Sales person was nice

Service department doesnt answer their phone.

Excellent treatment

A Dump

Great service

Wonderful people.

Very nice manager

Needs updating

Awesome customer service

Just like any automobile salespeople, they want your money and will tell you whatever you need to hear to make their sale.