Highly recommend Carlos Teran as a salesman to work with on purchasing a vehicle at Hatch Toyota Stateline/Hatch CDJR. I recently purchased a vehicle at this location and I am grateful I was able to work with such an experienced knowledgeable salesman. 5 stars for Carlos Teran!

Thank you Gabe for listening and helping me. Please teach your people in service to call and tell the customer exactly the truth and correct prices before calling and saying it is done. And having the price doubled.

Nicole White had excellent customer service. It was such a pleasure to get to work with her, she was very professional, and answered all of my questions. I will definitely recommend this dealership to everyone!

Worked with Joe Bradburn. very knowledgeable and did all he could to get my parts.

It was a pleasure doing business with Hatch CDJR. They were very attentive and professional but not pushy. Thank you for a great experience.

Joe Bradburn was very helpful in helping me find the correct parts for my vehicle!

The accounting staff is wonderful! Katrina Cisneros, Brooklyn Borde, and Juan Quesada. Thank you guys!

Nicole White helped me and had amazing customer service.

Bought a truck there. Was confident that they sold us all the warranty and insurance that we asked for. Today we found out that was not the case. They use lame excuses at why they did even offer them to us buy can offer them now. Very disappointed in the way they work. You would think, it being a small town and that everyone knows everyone they would treat you like a actual person not just a number.

These people were wonderful to us. Fixed our truck really fast and even brought out the shuttle car for my husband so he could be in air conditioning and use his oxygen machine while we waited. Thank God for a business that really cares.

Personnel were nice and helpful...bought a new Jeep Cherokee but it took a LOONNNGG! time to get paper work required.

Nicole White had awesome customer service.

I have a Toyota Rav4 Hybrid and the right rear tire and air pressure sensor broke. Tire was easy fix. I purchased a new sensor. 3 times at 2 different places and synch didnt work. Went to Toyota dealership. 3 hours laterer, they same. New Toyota-brand would cost $175.Ripped off

Worst service department of all the dealership I’ve had to use. They are always running behind on your appointment time due to never having enough mechanics/technicians. Customer service is a term not known at this dealership. I will only use them if the Deming Dealership is busy or for warranty issues. The leadership is worse then the previous owners. Silver City is a small city and there is no excuse for their lack of pride, courtesy, or professionalism.

The buying process was simple and fast!

Ricardo Castanon is amazing

I called them about a truck and told them about a car to trade in and they wanted to rob me blind and not even give me the the fact that i fixed the hole front end and got it aligned so dont think Ill ever buy local ever again

Love this place. Reminds me of the show friends where they treat you like family 😍

Bad service. Bring a credit card if you want your car worked on... It aint cheap and takes forever. Really do not like the service here. Strongly recommend going somewhere else unless you have no other choice. Went in for recall work on truck, they just werent interested in doing it or dealing with me at all. Made appointment, they made me wait over 2 hours to tell me they gave my part to someone else and couldnt do the service. Had to reschedule, then they took there times as long to complete the work as they said. Really dont recommend the service department here.

I had a great experience here. Mr Charles Howard was very professional and knowledgeable. He was honest and from the very beginning gave me the best deal possible. I didnt have the struggle at all. Mr Howard is a great sales man.

Bought my second vehicle here. Andres was great. Showed me many cars and gave me ti.e to decide without pressure.

We called and they told us they had the truck we were looking for. We drove 60 miles to get there and they did not have the truck. They told us it was at the Ford dealership we get there and they dont have it either. When you tell someone you have it you should be honest before they drive 60 miles.

Great Friendly staff. Amazing deals, fantastic customer service, best experience buying a Jeep Ever!!!

Nice place to check out some cars, truck, and jeeps

Wow! ! What a great dealership! Brought my vehicle in for a recall part replacement. The desk gal, Jasmine, was beyond kind and courteous in driving us downtown twice! ! And then brought my vehicle to me rather than having me make an unnecessary trip to the shop! Ill be visiting them the next time im in the market for a vehicle for certain! Recommend 100% !!

After the sale, do not believe what you hear, promised call backs, using caller ID to avoid and not returning calls. Call in to speak to someone and not VM got through to manager, he delegated to the abiss. I am tempted to list specific folks, though I would feel terrible to leave someone out

David here, NOT Buck This service department is terrible. The put in an almost 800.00 fuel pump that I did NOT need plus lied about calling me (I have caller ID) they kept saying it was 1 thing then another then another and I just kept paying. I will NEVER use Lawley Toyota ot Lawley Ford again and plan to file a complaint with Ford and Toyota as well as with the BBB

Nope took my Company vehicle to get Brakes and rotors done did a drop off an 2 days later Finally finished an Tried calling all day nothing kept transferring to Service put on hold again nothing Hanging up on me had other co workers call same thing i would not bring it here again or other Company vehicles we need Serviced

3 stars due to two polar opposites in experience. The sales side was great and always helpful. Got a great deal. The service department was the worst Ive ever seen in my life. Ultra slow, incompetent (scratched my paint doing something very simple), and the little chubby guy acted like a dbag.

Awesome service

The last time I took my Car to Lawley was in 2017 and customer service was outstanding. Marty was upfront and kept his word about timeframes my vehicle would be ready. I recently took my vehicle (April 20th, 2019) to Lawley for Sputtering where the vehicle was jerking like it wasnt getting gas. A day later they tell me the spark plugs need changing, it needs a fuel flush, camshaft, & a new head. Mind you most of the parts were on warranty. I am told the parts will be ordered over night and the car will be ready by Monday 25 April. I call on Monday to find out the parts didnt arrive on Friday and didnt receive any notification on Friday. I get told again the parts will be in the next day and the vehicle will be done by Wednedsay the same week. This entire time I am borrowing a family members vehicle. I go in Wedneaday expecting my car to be complete as promised to be told the parts still havent arrived. Come to find out the parts were on National back order and they knew from the beginning, but didnt communicate this information to me. They finally get me a rental and every week the mechanic came up with something new. My vehicle ended up at the dealership for a month and the day I get my vehicle its jerking, not sputtering like before, jerking, yanking. I take the vehicle back 3 days after I got it back and the mechanic tells me the spark plug boots need replacing, but for another $420 after I already spent $500 on a fuel flush and change of spark plugs. I had a friend mechanic look at my car and run a diagnostic and found that my P0456 & P06DD. My vehicle still isnt 100% and issues are there that werent there before. Many of you will say, take the vehicle back. Here is the thing, I dont have the time & money for them to have my vehicle for another month. If Marty was still there and an honest mechanic, than I would consider holding Lawley accountable. On the other hand this is the rating they least deserve for their services.

Great experience. The sales person, Anthony, was very professional. The finance manager answered all my questions. Worth the 3 hour drive to get there and purchase my vehicle.

Took my truck in to take care of a check engine light, turned out to be a fairly expensive repair covered by warranty. Overall a complicated situation, but the staff in the service group were very friendly and treated me as best as the situation would allow.

We had an issue with our new 2016 dodge ram 2500..Tyler Holzerland did the work and our services advisor AJ got us back on the road in a few hours.. We can express how grateful we are to have had this services department take care of our vehicle. Many thanks to all the great people in this department..

What a great team. I bought a truck from these gentlemen and they helped kindly the whole way.

They have gotten better in the service department since they have a new management

We went here to buy a injector for a 2012 Dodge Ram 2500 Cummins with the 6.7 liter diesel they didnt have any in stock but one of their mechanics in the shop had some new ones that were supposed to go in somebodys truck instead he was selling them out of his box and wanted $800 a piece I think he should be fired he even went as far as grinding the part numbers off! by the way I didnt buy none from him

Respectful, honest salesman(Ike) and finance manager(Charles Howard) made the whole experience easy and enjoyable. I drove from las cruces because I refused to deal with the typical salesman I encountered in town. I highly recommend this dealership and will be coming back for any and all future vehicle purchases.

Friendly service. Somebody has to get the ac in the building fixed. But all and all, the purchase of my car was nice.

An engine swap costed me twice as much than from other places, which I found out later, and it took two weeks to get a brand new vehicle the parts. After getting the parts it took another four weeks to finish it, even though I was in the day before and nothing was wrong before taking it for a software recall.

I wanted to share my experience regarding a recent vehicle purchase with Lawley Ram, located in Sierra Vista, AZ just off Hwy 92. I have dealt with many dealerships in the past having purchased several new and used cars over the last 15 years and usually cringe when I visit a dealership. To me dealerships were known as “Stealerships” but this was certainly not the case with Lawley Ram. What I was expecting was to be rushed and or pushed into purchasing a vehicle but I was in for a surprise. I was met by a salesman named Byron shortly after arriving on the lot who immediately struck up a conversation not vehicle sale related. Bryon was very friendly, talking about the surrounding area since I was new to the Sierra Vista community and really made me feel at home. All the employees at Lawley Ram were very friendly and seemed like they really didn’t mind if I purchased a vehicle on Day 1 or not. The atmosphere was amazingly different from what I was previously used to from other dealerships. Eventually we got onto the topic of what type of vehicle I was interested in. Bryon found a truck with similar specks to what I was looking for, brought me the keys, put on a license plate and told me to take the family for a test drive in a $66,000 truck. This we did without anyone from the dealership tagging along allowing my wife and I to really discuss how we felt about the vehicle. Shortly after departing for the test drive it began to down pour on us but nevertheless the test drive went okay. My family and I decided against purchasing this truck but two days later after driving several other vehicles from various dealerships we came back to Lawley Ram. My family and I never felt comfortable with the other dealerships and decided we wanted to do business with Lawley Ram. A few days later with Byron’s help, my family and I purchased a 2017 Ram 2500.When it came down to working with the other staff at the dealership, financing department, service, and the parts staff, Darrel, Tom, Dennis, Jordan and Chuck (I apologize for those I missed) where amazing to work with. Can’t say enough about these guys and how they ensure their customers are taken care of and go out of their way to assist where they can. Every person at Lawley Ram we encountered was very kind. This should be the standard for every dealership and how they deal with their customers. Even after everything was finalized and signed for, Darrel went out of his way to work in some additional accessories two days after I had already taken possession of the truck. This has truly been the absolute best car buying experience both my wife and I have been through and want to say thank you again to the Lawley Ram Team for an outstanding job! I will be looking to purchase my wife a new vehicle in the future and I know where we will be going. Thank you again to Bryon, Dennis and Darrel for an incredible car buying experience!!Recommend ImprovementsThis is very minor but the salesman needs to know the Uconnect system a little bit better and understand all the features. I would go over additional accessories, ie, toppers, navigation, running boards etc, prior to signing a contract with a customer to see about adding these into the financing as well if at all possible.

We had a transmission issue and they worked us in and fixed it in the same afternoon. Everyone was Very nice.

Very impressed good cust. service very friendly wbb

These guys are the greatest. After wasting our time looking at cars in Tucson, Las Cruces, and Albuquerque, we saw that the Toyota place in Silver City was open and under new ownership. Wow, are they out to please the customer. Our sales person, Charles Howard was honest and straight forward - no games, no pressure. He was with us through the whole process of buying last Dec. What an easy, pleasant experience. Not the usual tiring car buying experience and they beat the price of the other dealers. He spent a lot of time introducing us to everyone, setting up our phones, music stations etc. Sure, we could have done it eventually, but not as easily as he did. Sorry to say that we have moved and now must use the big city, they dont care, service depts. Paul Leetmae, what a wonderful business you have brought to Silver City!

Good place what can I say its a Dodge go Mopar

WORST CUSTOMER SERVICE EXPERIENCE EVER! I work in the service industry and I know all too well that most people who write reviews online are just angry customers. No one ever writes anything good online. Well, let me tell you that I have had some very bad experiences and never once have I felt so compelled to write a review publicly complaining about a business until I did business with Lawley Toyota. The service department employees treat you like you are incompetent with their arrogant, repulsive attitudes. They would not acknowledge my concerns regarding my car stating you MUST not know anything about cars. If I did I wouldnt be taking it to you.? They would not let me finish my sentence, lied to me about the price of the part i was ordering and raised it significantly when it came time to pay. The parts guy even made a rude gesture under his breath when i asked a question. RIGHT IN FRONT OF ME! At least say it when you leave the room. I mean really.. ? The owner/ manager, paul was very nice, however i cant help but blame him for the way his employees act. Not one but the vast majority of them. They would not act that way unless the behavior was modeled from upper management or upper management failed to do anything to correct the way they act. CLEARLY they do not value our business silver city! Why let people treat us this way if there are other options. Go to las cruces, tucson or any other surrounding toyota dealer and you will find much better service from people who know what customer service is about and value your time and money.

Its a car dealership. Not a good selection of vehicles at either of their lots.

Not helpful at all. I went to get tire repaired he said couldnt be repaired cause the issue is on the side wall. I asked when tire was purchased he said he couldnt look it up to come back on Monday. Never did care for the service at the Lawley place even when Scott Nichols had it.

Hard to find parking. Waited for long time to be waited on but not many customers. Very high priced parts. Would suggest looking other places first before trying here.

Friendly staff...no sales pressure

Great people great place.

Very helpful,, willingness to work with you,, great people who care

New and used cars. Auto mechanic located in back of Lawley.

Needs over all improvement in customer relations

One of the best around...

Attempted to get airbags replaced on a pickup that were recalled for the past year and a half. Finally got 1 replaced in 4 1/2 hours. Very bad service

Sales person, CT, lies, not much else to say.

Good staff!

Very good experience

I was lied and abused

Great service

People helpful

Great people

Friendly salesmen