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Dollar General
13817 Outlet Dr, Silver Spring, MD 20904, United States
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Dollar General
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Review №1

I wouldn’t even give it 1 Star. But had to tell u all about my Horrible experience.I have been shopping at this dollar general for a long time Over 10 years. And I have never seen it so disorganized.There are things and boxes everywhere in every aisle a hazard zone.I went to this location to buy a birthday bag for a birthday party I had the worst experience of my life the manager on duty Anthony refuse to give me his last name was very rude and disrespectful. They do not take customer experience serious over there they’re very rude .The store was a hot mess things everywhere in each aisle. They don’t take time to put the right merchandise under the right ticket price. And when you ask for help they are rude. The tag of all the bags say $2.25 but ringing up $4.50. It’s honestly not about the money it’s about the principle I asked him to help me find the correct bag and he refused I don’t care if the bag was $10, I would pay for it with respect and great customer service but none of those happen. Instead he just wanted to be rude and disrespectful to a paying customer.When I asked the store manager for his help he refused to help me instead he walked to the back of the store when his sells associate which was very helpful call him on the walkie-talkie to tell him that the customer was in front of the store wanting to talk to him he stated “that he would not come back he has nothing to say to me and that he didn’t want to help my broke ass” that’s very disrespectful I’m a store manager and I know what customer service should be and that was not it customer should come first and making sure the customer finds what they’re looking for it’s very important for a company having this person Anthony working for you all is a disgrace I will not come back and I highly highly Recommend if you want a good experience not to come to this location if this man Anthony still works there.

Be
Review №2

I wish I had the option to not give a star at all.Today, Thursday 28th of October around 7pm. I came in the store to buy candies and some sparkling juices. When I went to the register, the sparkling juices scanned $2.95 and the signe was saying $1. If it was only one product on that aisle, I would say a customer put it in a wrong spot because I work in a grocery store so I know those types of situations, but it was a lot of them over there with one sign only. When I called the cashier she said thats not the price and thats what the sign is saying. I told her but there is any other sign except that. She said well thats not the price.So I told her to please call the manager for me. When he came, he said the same thing. I told him, but there is only one sign over here, how can I guess the price. He said well you go to the register and scan it. He was very rude to me, him and her employee. I told him that this is not my first time coming here, so they usually do put the price next to the item, he said no we dont do that.SO WHO EVER IS GOING TO COME IN THIS PLACE, GET READY TO MEET RUDE MANAGERS N EMPLOYEES BECAUSE MOST OF THEM ARE LIKE THAT.AS I SAID BEFORE, THIS IS NOT MY FIRST TIME COMING HERE, SO I KNOW.I HAVE BEEN THROUGH OTHER NONSENSE SITUATIONS IN THIS PLACE, BUT TODAY IS MY FIRST TIME COMMENTING BECAUSE IT IS OVERWHELMING.THANK YOU!!!

Su
Review №3

They really are trying to get this location together. Staff were stocking shelves and clearing the aisles. I was greeted when I walked in and treated like my business mattered. Very nice change.

La
Review №4

Its a mess in here they have restock everywhere to the point its an accident waiting yo happen. I have ran into and hurt myself just getting somthing I need and it dosnt look like the people who work there care.

Th
Review №5

I visited this dollar general expecting the worse, but to my surprise everyone was very kind and kept people at a minimum for coming into the store. They were in the process of shipment and putting things way, which made the isles a little stuffed but it still had flow. I definitely founded everything I needed. Awesome Job Fam!

VD
Review №6

After getting directions from Google Maps which is 98 % accurate I couldnt find the store. I saw Dollar Tree immediately thought Google Maps had mixed up the stores by name. I was disappointed bc I lived much closer to a Dollar Tree. I circled the pkg lot & was abt to leave when I saw people entering a no named store. I looked up above the stores entry & saw the name Dollar General but the lights were out. Hmm. My sis told told me they had Air Fryers but I didnt see any. So I looked around but there was nothing that caught my eye. were $13 where she lives out of state. I left & went a few stores down to Dollar Tree to get other items on my list. EVERYTHING is a dollar!

Br
Review №7

Not a dollar store, prices all over the place. Store was relatively clean and organized.

Da
Review №8

Very good place to buy cheap products if u are buying in small quantity.

Li
Review №9

Good prices on everyday necessities but theres usually a line to checkout. Just about every time Ive come to this location there has been a wait at checkout due to only 1 cashier working at the register.

Ed
Review №10

Very clean and very nice to have pleasant employees 😀

Ma
Review №11

Good place to find cheap things.

Fr
Review №12

I dont go to this one much, because its often out of a lot of products. Maybe theyre sitting in the boxes that always seem to be blocking the laneway waiting to be open. Although cluttered the store is clean though. The cashiers are generally friendly. Parking can be tricky. Convenient if you happen to be in the area and need to grab some quick essentials.

La
Review №13

I love to find discounted things, but it can be a little bit organized.

Ro
Review №14

Other locations better organized. This is not so organized. Kind of messy. Laurel location has more items. These stores should just be a bit more organized as it can be overwhelming with stuff all over.

Bi
Review №15

Is there a messier place than this store?

La
Review №16

Alway a mess, always understaffed. Its a death trap waiting to happen. Im supprised they havent been sued for an accident in there store. The dollare tree is more organized then they are and they have a bigger crowd.It looks like is there normal procedure to have a unkept store. Smh

Jo
Review №17

The place was packed...one poor check out person had a woman, who was obviously inebriated, standing right next to her. She had her mask below her nose and spoke loudly about bringing her wine into the store. Im unsure why management allowed her to remain.

EN
Review №18

I received timely attention and service.

Je
Review №19

VERY NICE POEPLES WORKINGG THERE

Lo
Review №20

Convenient location but merchandise usually not stock. Still sitting in aisles.

St
Review №21

The store is very easy to find. The has what you need majority of the time.

Is
Review №22

They have only fresh meat and fish product

Um
Review №23

Excellent customer service. Staff was very patient even when it took a little long time in applying dollar general digital coupons. One of the coupon was not working and they did a price match even. Some of the items were not available, racks were empty. Hope they fill them quickly. Good place for a quick shopper.

Kr
Review №24

Even though we are still in a pandemic they have what I need everytime I walk in the staff if polite and im mostly in and out

Ma
Review №25

This place reminds me of a hoarders house. There is not even room to walk down any of the ailes to shop. My mom who is in a wheelchair even had a gard time getting in the door because of boxes being everywhere.

To
Review №26

Good Deals but slow

Da
Review №27

Had some items was pretty well stock for what they carry general items some not so general but a great neighborhood store

An
Review №28

Thank you quality service.

Ro
Review №29

Customer service was excellent. They didnt have what I was looking for but the customer service was excellent

Be
Review №30

This was a 4 star review 2 months ago based on the store but having been there 2 more times and the same girl behind the register continues to be rude and miserable I would rather give my $$ to a store with just decent customer service then go here.Large variety of items at good prices but they are under staffed, at least the few times I have been there.

An
Review №31

I really love this store. Customer service is very good. Everyone goes out of their way to make sure youve found everything you want and if they make a mistake and overcharge you for something, they rectify it immediately with no hassle. Just love it.

Ja
Review №32

Went in yesterday on a limited time frame I had just to grab a few things fast no issues and a very pleasant experience in line (hardly any line at all lol) the cashier Alexis was very sweet and beyond helpful during transaction. I was pretty impressed by the level of professional customer service I received from Alexis and will definitely be back to shop again soon.

Va
Review №33

Understaffed and too much merchandise in the aisles. The cashiers are overworked but are nice for what they have to deal with.

Pa
Review №34

Carries lots of products, but no real deals ...have to get coupons online, you find that out after you enter store.

Ch
Review №35

Its a good store & would be an even better place if the customers stopped stealing.The cashiers are cool. They are just tired of being degraded & mistreated by the customers.When your low on cash its a nice place to shop & hold you till you get more money.

Ev
Review №36

Omg please keep in clean, remove boxes from the isle and more cashiers

Ni
Review №37

Pretty nice place. Staff were very helpful.

To
Review №38

Prices are high to me .. Its nothing dollar about it.. Anyways i still shop there

Ro
Review №39

It was okay a bit crowded, which I did not like relative to the current atmosphere.

Sa
Review №40

Be careful, the posted price are not the same at checkout. I bought a pitcher for $3.95 upon checkout they rung for $4.25. I asked why the price different, the lady said she doesnt know and I should go back to the shelf and double check if Im wrong. I was mad, went back then she refunded the money without double checking herself.... Which made me thinking that they know about it. What if youre buying many things, you end up paying higher prices... Dont go there

Ch
Review №41

Im not going back to this store. Its a complete disaster. You cant even walk through the isles. Simply ridiculous

Am
Review №42

At this store You will spend 3 times the waiting time of a very busy Walmart. Stop being Cheap minded and hire more people ya losing too much $$$. I won’t comeback here don’t have that much time to waist in line. Thanks

Br
Review №43

Line always too long, they are always stocking but never have anything

Be
Review №44

Fast service despite always being so busy

A.
Review №45

Cluttered store and i won’t return. They barley had anything in stock. Two stars for short check out line.

Je
Review №46

Always dirty, with merchandise all over the floor. There are always carts in the aisles, that the staff are presumably using to restock the shelves, but the shelves are always empty and you can get past the carts in certain aisles. I have the Dollar General App and get emails about the sales but this location NEVER has the sales advertised or even the merchandise available. The staff is not friendly and act as if you’re inconveniencing them by patronizing the store. Worst Dollar General Ive ever been to.

An
Review №47

Nice place

Sh
Review №48

This store is always has boxes in the aisles lines are too long one cashier great name brand

Li
Review №49

Im a Dollar General girl all day long!!! They have some items that I seen in Safeway, Giant and other major name stores, but way less. I highly recommend you to check them out!!!

ca
Review №50

Can never go wrong unless they close

He
Review №51

Not to bad...dollar tree right next door though..lol

Ja
Review №52

Even though it was Christmas Eve and busy, they still had everything we needed and staff was friendly .

Na
Review №53

Unorganised

Tu
Review №54

Store hours day closes at 10pm. But employees close the store before 9:30

Ke
Review №55

Most products were still being stocked but reminds me of my childhood

Yu
Review №56

Always a great place to run in and grab those last minute items you need.

Ka
Review №57

Decent prices on some things, but oddly they dont carry sliced bread, but do have bakery stuff like donuts, have to go to the Dollar Tree to get bread.

Ev
Review №58

Very messy & out of what I came in for. Also, less than stellar people shop here, including defiantly anti-mask teens. It is not a good shopping experience, even for a dollar store.

Hy
Review №59

Pretty good deals

Ri
Review №60

Left security dye label on my purchase 🙄

Z
Review №61

BEWARE, they will try to sneak a 49 cents donation charge to your balance without telling you when you pay with a credit/debit card.

Zu
Review №62

Great customer service

Ma
Review №63

Usely only one casher open. So long lines .not a good area .

DE
Review №64

Staff very helpful... Gr8 customer service

Do
Review №65

Always greeted with a smile at the store best store in my neighborhood Ill keep coming back

Gi
Review №66

Employees are nice but they really need more to help het the store together. Thud the Now Hiring sign in the window.

Bo
Review №67

Nice staff, good prices

De
Review №68

Never have anything on the shelf, boxes sitting in the aisles with no place to walk through. Staff standing together running their mouths while others are actually working, terrible! 😡🤬

Ca
Review №69

Great Place . I would love to be there stock person

De
Review №70

Not to many items on a Shelf

Re
Review №71

If I could give this place a zero I would always one cashier long lines and The staff have their children behind the counter. The place is a mess and looks like a dump

An
Review №72

Cashier was great and professional in spite of the long lines

Sa
Review №73

Its like half way between a dollar store and a grocery store. Good discounts

ag
Review №74

Well arranged and clean .Very welcoming and polite

LC
Review №75

Low on staff, better job at keeping shelves stocked

Bo
Review №76

Good prices but a very disorganized location.

sa
Review №77

Great found exactly what i was looking for.

RI
Review №78

Is Now 1 of my Favorite places for household supplies!

Ja
Review №79

Daughter loved this one, tools of small tots arts and crafts. More slime and slime supplies and squishy toys

Ji
Review №80

Great customer service excellent staff fully stocked.

Mi
Review №81

Its a dollar store that is usually well stocked.

Ad
Review №82

Great artificial flowers at fantastic prices. Have been coming here for years.

Ma
Review №83

Good deals all the time.

De
Review №84

Need to be a little more organized.

Kw
Review №85

Good on price

Sy
Review №86

Very convenient

Be
Review №87

Great pice, need stock

Wi
Review №88

Has a little bit of everything.

be
Review №89

Best deals

Iv
Review №90

Wasnt fully stocked.... the store was messy and a lot of items were used by customers

Da
Review №91

Great prices and customer service

Eu
Review №92

Need more workers on hand most of all stocking is horrible there are boxes in the walkway you can find what youre looking for. Management is horrible rude just not a well-put-together store.

To
Review №93

Meh. But some stuff is really cheap if you happen to be in the plaza for something else. I wouldnt make a special trip.

Bi
Review №94

Store is a mess. Not stocked with any of the lotions and necessities it used to have. Very poor customer service and disrespectful employees.

Ch
Review №95

Customer service bad. Too much delay in the cashier, evereday!

sh
Review №96

Its a nice place..

as
Review №97

They try to sale me a balloon while they know that they dont have helium

Mo
Review №98

You get your moneys worth at the Dollar store

An
Review №99

They need more help

is
Review №100

Great

Information
83 Photos
100 Comments
3.9 Rating
  • Address:13817 Outlet Dr, Silver Spring, MD 20904, United States
  • Site:https://dollargeneral.com/
  • Phone:+1 240-670-0555
Categories
  • Dollar store
  • Beauty supply store
  • Discount store
  • Grocery store
  • Party store
  • Pet supply store
Working hours
  • Monday:8AM–10PM
  • Tuesday:8AM–10PM
  • Wednesday:8AM–10PM
  • Thursday:8AM–10PM
  • Friday:8AM–10PM
  • Saturday:8AM–10PM
  • Sunday:8AM–10PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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