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Simi Valley Chrysler Dodge Jeep RAM
2350 First St, Simi Valley, CA 93065, United States
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Simi Valley Chrysler Dodge Jeep RAM
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bo
Review №1

I walked in to check out and order a new 3500 specifically with the longhorn edition Steven approached me and helped me order the truck I have always wanted. He was very easy going and helpful and had excellent follow up. The truck I ordered did take a while to come in due to the “chip” shortage but Steven keep me informed and gave me updates with my order. Also Tom was also very helpful. It was a great experience and I LOVE my new Ram truck!

Lo
Review №2

Salesperson Kody totally tool care of me. Took his time explained all the features and options showed me how everything worked. The entire purchasing process was smooth and very efficient. I was not there all day. Great dealership and very professional. totally recommend

Om
Review №3

I walked in to check out the new Ram 1500s - specifically the crystal granite exterior on the Ram Limited...Steven approached me outside and helped me out. He was very easy going and helpful, not pushy. I ended up walking out of there with a new lease. The entire staff was very helpful and everyone wore masks and kept their distance. It was a very good experience and I LOVE my new Ram truck!

Be
Review №4

Excellent Service and Excellent Auto Techs. The service was very fast and everyone there is so nice.

Ti
Review №5

Absolutely love my Jeep. Everyone at the dealership was amazing. This was by far the best car buying experience.

Kr
Review №6

I had to take my car in for a recall and I dread having to take my car to the dealership. This was my first time at the Simi Valley Jeep and I had the best experience. They were able to get me an appt weeks before another location could and Sam, in the Service Dept, knew I had my 2 kids with me and made sure to get my car done quickly. He called me as soon as my car was done and I was in and out of there in 45 mins. I could have waited in the lounge but I went for a run and before I even finished my run the car was done. I will definitely be going back to this location.

Aa
Review №7

I am a habitual buyer, every 2-3 years I jump into a new vehicle. Simi is awesome, they treat me.like family in sales and service.Definitely have won my business as I keep trading in.

DJ
Review №8

Just bought a brand new 2021 Jeep Cherokee, Jesus and Deb were absolutely amazing, in and out in a couple hours. Seamless transaction and went the extra mile to make the deal happen.

Mo
Review №9

I am always impressed with Simi Valley Dodge, and highly recommend this dealer over Crown Dodge Ventura. First time buyer, but second time visit. From start to finish you are greeted and treated as a person and “not as a number or that youre wasting the dealers time”. I mean understandably you are looking to buy a car, and a dealer has to make is cut, but you def won’t feel like a sharks prey walking onto their lot. I drove to Simi and not my local dealer in Ventura because of the customer service. I also tried T.O., but they just couldn’t make a deal happen with limited inventory due to COVID, plus high priced. Jesus Ortega was very honest, and kept it real. I walked in and out of Simi Valley Dodge with a brand new 2021 Jeep Grand Cherokee at an excellent fair price that made me and the dealer happy! After my purchase, I decided to install a tow receiver, Stephen in parts/service is knowledgeable and awesome! Thank you Simi Valley Chrysler Dodge Jeep RAM for helping this military family!

Ze
Review №10

Great customer service from their service department. Everyone was knowledgeable and friendly. Danielle took care of us, fitting us in their busy schedule just before a road trip to do a safety inspection. Out of all the Ram/Dodge dealerships in our area, Simi Valley is by far the best weve been to.

De
Review №11

I will definitely be coming back to this dealership in the future and will recommend to all of my family and friends. They were considerate of my needs and my time. Simi Valley Chrysler Dodge Ram & Jeep is very clean and go above and beyond to keep their customers as well as the employees safe during this challenging time. I am beyond happy with my experience and I have bought many vehicles. This is by far my best experience. If I had 10 thumbs they would get them all!!!

je
Review №12

Easiest purchase ever experienced. Immediate delivery by knowledgeable representative Redick who walked me through paperwork and Grand Cherokee’s many great options. Looking to them to buy my daughters new Wrangler with same hassle-free transaction.

Ra
Review №13

Great Dealership ! They provided me with a FREE stay at the Holiday Inn and I was able to get the exact car I wanted with no problems. Customer service was great. I want to thank Tom, Steven, and David on helping me with this process. Much appreciated, Thanks guys.

Do
Review №14

Jesus was very professional . He helped me get a jeep fast. But most importantly correctly. No issues with paper work, tax rates, …. Very satisfied

Ab
Review №15

10/10 Definitely Recommend buying a car from this dealer Steven one of the salesmen was the absolute best sales person Ive ever experienced and as a young driver him and Tom were able to pull off the best deal I could get on a car especially as this was my first time financing a new car. Highly recommend !!!!

At
Review №16

Great service by a quality Dodge dealer. The staff at Simi Valley Dodge are always courteous and friendly. They go out of there way to get you back into your vehicle as quickly as possible. I have been going there for years and the service has always been above average.

Gu
Review №17

I just recently took my 2017 jeep grand cherokee to get it looked at because the check engine light was on. Long story short, it blew the head gasket and everything was a mess. I was worried because I had to get to work, drive my daughter to games and practices and I knew this would take more than a week to repair. The service writer Daniel was very helpful. He advised me to call the customer help line to hopefully speed up the process to get approval for the rental, well, they denied the rental and basically told me to go through my insurance or get one myself, even though the repairs were through warranty and the car malfunctioned (thats why 4 star). Daniel still said he would keep trying and he did. He got me an approval for a rental and my car was done fairly quick after getting all the parts. He was very nice and helpful. I appreciate everything he did. First day driving my car and it feels really good. They power washed the engine so it looked nice, no leaks, no weird noises. I think they did a good job, time will tell I guess, but Im happy with everything so far.

ar
Review №18

Everyone was pleasant, not pushy, but helpful. Product was a good value and they are close and convenient. Tom Rufo is the best. I have known him for years and James was also, really great in the process.

Me
Review №19

We had a wonderful experience at Simi Valley Jeep dealership. Everyone was so helpful, kind and got the job done.

Ja
Review №20

Our Jeeps are always very well taken care of thanks to Kevin in service!

Al
Review №21

The internet salesman mark helped us out with everything we needed & more. We actually drove from another dealership to this one. I am planning on trading in my vehicle & getting one from them. My husband loves his ram truck. Fully recommend only buying from this dealership!!

G.
Review №22

Got the vehicle I wanted, Blake assisted me and made it easy and hassle free. I never felt any pressure from him or upper management. They made financing easy and the gentleman that helped me was informative and professional.I found a manufacturing defect after the purchase and Simi Valley Jeep Dealership staff took care of it with flying colors, Big shout out to Kevin and his buddy that sits behind him in the service department. I was a feeling a little down after discovering the defect, but the sales manager in charge that day called me, told me that he would have it taken care ASAP. Spoke with Kevin, he was cool, calm and collective, knew exactly how I felt, told me in detail what steps he was going to take to rectify the defect, vehicle was fixed 24 hours later. This is why they get five stars.

Ye
Review №23

Meh, I have been to other dealerships where I have been treated with much more respect. They have had the same vehicle in stock for 5 months now... that should be a red flag. They do not want to sell. I will call you on Monday never got a call, not even out of courtesy. If I cant trust you with a call back I sure cant trust that you will be transparent with a sale.

Ho
Review №24

Weve been trying to deal with David Rodgers on paperwork for the 2017 Cherokee we bought from the dealer. He was the contact we first emailed with, but now he doesnt reply to our emails. Not the kind of service we received when we bought the Jeep. Maybe my previous rating was too high as this is all part of the dealership. Now Im wondering how good the service department is.

Ch
Review №25

I want to Thank Steven Owens for being amazing, helpful and super informative on all the differences in the vehicles I test drove. I came in to check out the Cherokees, had always liked the look, but had never driven one. We went through all the details, options, and I LOVED and leased the Jeep Grand Cherokee!! The team at Simi Valley Chrysler, Dodge, Jeep, & Ram, made the finance process, quick, easy, and enjoyable. My experience from start to finish was 5 STAR all the way!! I would Highly recommend this Dealership & Steven Owens for a great car shopping experience!!!

Jo
Review №26

Great Service and positive vibe. Jesus was super helpful and a very knowledgeable!

Ma
Review №27

I highly recommend Blake in sales. He is very knowledgeable. We had a lot of questions and you could tell he knows his cars. I appreciate him taking his time and showing us a lot of vehicles before we settled on a Jeep Wrangler.General Manager Mac McKinley is a great manager and will address any issue you have. He goes above and beyond to make sure you are satisfied. We will be back because of him.

Ad
Review №28

The sales associate, Nirmalendu Sikdar, made my buying experience extremely enjoyable. He was very polite, informative, and friendly. He went above and beyond to meet and exceed my expectations. Additionally, Donna, in the finance department, made the process of finalizing paperwork quite pleasant. Donna was also extremely friendly, knowledgeable and a delight to be around. I will certainly be referring all current and future Jeep owners to Simi Valley Chrysler Dodge Jeep Ram. Thanks!

Mi
Review №29

Stopped in here and test drove a few cars. The staff was super helpful and friendly. They weren’t trying to sell me anything I didn’t want. The deal fell through when I didn’t get the call back from them as they promised. I needed up going somewhere else.

En
Review №30

Service Department gets it done and can be trusted! All in a all happy customer and recommend! Great team over there!

Ja
Review №31

Blake destroyed the bad stigma of car salesman. He was an awesome dude, didnt assume what I could afford. Found me the truck of my dreams. Although online price was offered $10,000 less than marked price due to human error on the website side, I appreciated Blakes respect enough to not make a deal of it and paid full price. They did however give me veteran discount when its normally only active duty which was much appreciated. Blake even paid with his own money to give me some fuel until I can come back, what a guy. Detail on truck wasnt done very well after purchase, but again wont make a deal of it thanks to Blake. Mrs. Parker was also awesome with the best energy! Will be buying my dad a truck soon.

Fr
Review №32

Can’t schedule service online. Nobody picks up the phone. What’s the point then?

Ke
Review №33

I recently had recall and service work done on my Ram P/U at Simi Valley Chrysler Dodge Jeep Ram and as usual was very happy with my service work. My Service Writer was San and he did a great job as usual taking care of me and my truck, I could not be more please with this dealership.

je
Review №34

Nirmal made the car buying process easy. No hassle just doing everything he can to make the deal.

Is
Review №35

So my rating is actually particular to an internet sales manager Michael Seiberlich. I emailed them about a car and within minutes got a response from him. When I got there I was met with a smile and we went for a test drive. The whole time he was polite and respectful. Unfortunately we didnt get the car afterall, I actually just purchased my car from another dealership and as I looked back at this whole experience I remembered him and what a nice guy he was. So if that says anything its after dealing with several salesman, this guy did it right.

Ko
Review №36

Excellent and quick service. They accommodated my unique appointment schedule. Highly recommend.

Na
Review №37

Walked in there to take a look at the Dodge Durango not thinking much of it, maybe test drive it. Steve approached us very nice guy not pushy at all. Allowed me to test drive, ended up turning in my car and walking out with my new SUV. Everyone in the office was very welcoming and attentive. Thank you 😊

Ch
Review №38

I bought the most beautiful Dodge Challenger from Simi CDJR thanks to my sales rep, Zander! Dave in Finance got me a great deal and set me up with great warranty and maintenance packages. Ive wanted this car forever and Im so excited its mine!

Ca
Review №39

We brought our 2016 2500 truck in for service and it is over 5 weeks and we do not have it back. Our company will never deal with this dealership again. We have experienced a substantial loss due to not having this truck. It was under warranty with Mopar which I cant say enough good things about Mopar as to getting this warranty item approved quickly. It was the dealership that held it up. Our company will be purchasing more RAM trucks but never from Simi Valley Chrysler. Word of mouth is the best advertising...remember this Simi Valley Chrysler.

Sa
Review №40

Everyone at Simi Chrysler is fantastic. Always have a great experience.

Jo
Review №41

Purchased a JGC Trailhawk there this week. James and the team at Simi Valley Jeep made it super easy. We were able to do most of the transaction over the phone, so when it came time to get the vehicle, I was in and out of there pretty fast -- they definitely respected my time. I was happy with final price and their general approach. There are lots of other Jeep dealers between me and Simi Valley, but I am glad I made the drive to work with the team there.

Gr
Review №42

Honestly, The customer service was excellent and far better than I expected. Service manager Kevin and diesel tech Dean were outstanding. Communication was timely and honest and they genuinely cared about getting the job done right. I will continue to use these guys for my business trucks.NENNVET.COM - Mobile Veterinary Services

Is
Review №43

Love the service department. They always take great care with my car! Jacob is really helpful and involved. Definitely recommend

Be
Review №44

Excellent Sales and Service. Very Happy with my purchaes

ap
Review №45

Best service provider Best Chrysler Dealership!!!We highly recommend this dealership. Nirmal Sikdar is the best. He went above and beyond to make sure we received the Hybrid Chrysler Pacifica as per our requirements color, systems.He was honest and extremely efficient. Prior to coming here we had reached out to three other Chrysler dealers who mentioned they could not help us find the car since it is sold out or charged us extremely high.Simi Valley did not have this car on their inventory. Although Nirmal went above and beyond and located the Hybrid Pacifica car within their network and got the deal completed with 48hrs of our meeting with him. Yeah from meeting with him on a Sunday evening at 4:30pm and we had our car key in our hand on TuesdayWe are very happy and thankful to him and his team for the best service they provided.We wish the best for them.

An
Review №46

My experience was amazing. The entire staff was friendly and Reddick and Mark attention to detail was well appreciated. Purchasing a new car can be stressful, but the staff made it a pleasant experience. I highly recommend this dealership if you are looking for a new or used vehicle.Thanks,Anrique

Br
Review №47

Tom, Tony, and Donna were very helpful through the full experience of buying my Charger. They went above and beyond to help in anyway they could. I would definitely recommend friends and family to this dealership.

Ha
Review №48

Mark is a great and enthusiastic salesman. Everyone was great!

Ma
Review №49

Service department provides horrible customer service. Never have a Diesel mechanic available. I took my RAM to Dodge in Ventura and the service received was bad. So I went from bad to worse. Every time I call to make a maintenance Service appointment.. its an appointment so you should get the service done because thats why you make an appointment. Well!! not for the 3 times Ive taken my Ram here. They do the waiters first!!!! they should do the people who have appointments and then call them to go pick up their vehicle, right?? makes more sense. Otherwise WHY make an appointment!!! Ive called left a message and no phone call back. My Ram has been there 8 days now the check engine light was on. No calls from them to give update on my truck. They provided a rental which I was told they can only cover for 5 days therefore I requested to expedite the service on Ram ASAP...Well is day #8 now. Does this mean theyre going to charge ME for the extra days?? Is it my fault they dont have more mechanics available? They are always too busy. I know Im stuck... unless I go to some other Dodge farther from home. This is very upsetting. As I write this.. Ive been holding for 23 minutes now, waiting for my contact to pick up the line.

Al
Review №50

I brought my truck in for a basic service, recalls, and a warranty issue. Communication was good. The service was good. The only complaint I would have is the greasy fingerprints left on the hood of a clean truck and belongings messily moved around during the warranty work.

Mo
Review №51

Steven, was very helpful and got me into what I wanted, quick and easy. I highly recommend going to him for your next purchase/lease. Thank you Steven.

Ar
Review №52

Had a battery that went bad, and fortunately was covered under warranty. Appreciate the help by the service and parts guys. I brought the battery in and purchased a new one so I could get my truck working then came back for refund once Daniel tested the old battery overnight.. They made it as easy as possible based on the situation. I did have to make a couple trips because they were unable to refund the cash or cut a check on Saturday..but all good overall.

Ma
Review №53

Daniel fixed my truck quickly. I went to Shaver and they couldnt get the job done. Shaver over promised and couldnt deliver. Simi Dodge gave me a price and time frame and the work was done ahead of schedule and cost less then estimates.Great job to Simi Dodge

Ja
Review №54

Great service! Great overall experience. Got me into the truck I wanted no hassle. Tony, Zander, and everyone whom was involved did an amazing job!

Je
Review №55

Walked around lot for 30 minutes looking at 3/4 ton trucks. Not one employee acknowledged us. Trucks in general were more expensive than other lots. No customer service = no sale.Update:Was contacted by management and we came back to Simi Valley Chrysler they took great care of us. They stayed open late to accommodate us and close the deal on our new truck. Came back the following weekend to get running boards installed they estimated half a day for the installation, They ended up banging the job out in about an hour. Thanks to Mark for the help in purchasing a truck.

Ta
Review №56

Great experience, quick, easy and to the point car buying process. Definitely recommend buying from Mario.

Ma
Review №57

Thank you mario for always having such a great customer service 👏👏👏

An
Review №58

We had an excellent service from this place..Amazing customer service. Mr.Nirmal is the best. Simi Valley Jeep help to make our dream come true. We live in Corona, and they delivered our Jeep home. We didn’t had to go the showroom for anything. They did a fantastic job...Very happy with this place and service...👍👍😊

Ja
Review №59

Blake was awesome, made it a clear and easy purchase. 2 days in and love my vehicle. Couldnt leave 5 stars, reason being, after purchasing an expensive vehicle, leaving a sizeable downpayment, I found it tacky that I drove off with my gas light about to be on. I had to fill up the tank the next morning. After spending all that money was surprising they couldnt spend $40 to get some gas before I drove off with it.

of
Review №60

Jesus amd Matt where outstanding and very easy to work with. Gave us a good deal on this challenger.Thank You.

Os
Review №61

Best Customer service the really took care of me .I would definitely recommend Simi Valley Chrysler dodge and Jeep dealership. A big thank you to Steven Owens on helping me out a getting one of the cars of my dreams . And also the Finance department for making it easy for me .

ja
Review №62

Good service, worked hard to get me my Renegade, helpful, personable. 👍

Am
Review №63

They make the deal after they charge extra 2000 $ They did not mention before abt that whn we asked them they did nt hv any answer fr that these people are cheater dont go there they put online diffrent deal nd when we go there for they said they did nt put tht deal ...

Je
Review №64

Purchased a car with my son yesterday. What a great experience we had, and all because of our salesman Nirmal. From the moment he greeted us we felt very relaxed and he was so sincere, not your typical car salesman. He took great care of us from beginning to end, and my 17 year old son now knows how the purchase of a car should be. We would highly recommend Nirmal, his knowledge of the process was excellent, and the whole dealership, including the finance mgr, yes the finance mgr. made the experience a very good one!

Ni
Review №65

Everything was on point with my Challenger service!

Er
Review №66

This is the first experience my wife and I have had with purchasing a dodge. Everyone was super friendly and helpful. Michael was our sales contact throughout the whole experience. He was excellent. The communication was great. He came in on his day off to help us and we ended up with an amazing 2020 Dodge Durango R/T. Thank you for making our new car buying experience flawless. Ill be back when Im ready to purchase a RAM.

ke
Review №67

Great dealership! Very friendly and professional! My salesman Blake is a rock star! I got a great deal and a killer Rubicon!

sh
Review №68

Excellent service with kind and genuine salesmen, managers and staff. Fred is very knowledgeable and experienced and knows how to guide you in the right direction. Its a place where you can hang out and walk around without anyone really bothering you for a sale and yet you can easily find someone helpful to answer your questions. The whole lease process was very smooth and simple and Ive leased a lot of cars but this was definitely the best experience at a dealership.I would highly recommend this dealership for your next car buying!

Ch
Review №69

I had my car towed in, they said It would be a week before they could get to my car due to being back logged. I was totally fine with that. Later that afternoon, they called saying my car would be available to pick up next day. Even offered to arrange transportation for me. I was in and out in less than 5 min.

Fr
Review №70

Place is ok the mechanics do there job other staff are on the lazy side they are not helpful and they leave you to figure thing out by your self...

La
Review №71

Unfortunately had dual batteries on my Jeep go dead required warranty repair. Due to quarantine i was unable to dtive the car in. Car towed in for repair and was due for oil service as well. Car was repaired and returned to me the next day.Very helpful during this time when not having a vehicle just added to house hold stress.Great job. Thanks for making it easier for me.

J.
Review №72

Great service, although the employees that answer the phones are speed talkers. I wonder if they feel rushed ? Once car was there it was attended to very quickly. Thanks

OV
Review №73

The entire crew @ Simi Valley Jeep were absolutely OUTSTANDING!... Special Thanks to Blake Jones.... YOU ALL ROCK!....

Ti
Review №74

Horrible experience with the service department at this dealership. Arrived shortly before 7 AM for a service appointment that I scheduled over a week ago. Neither the gentleman, who I later found out was Kevin, nor the gal in the office motioned or signaled to me that they were opening shortly. Instead they just looked at me and looked away. After the porter opened the door a few minutes past seven I was asked how I could be helped. After checking-in my vehicle I was informed that they would try to get to it today but there was no way of them to know what was scheduled ahead of time or what other work would exist. Rather than trying to figure out how to make the appointment work and address a customers’ needs it was already a matter of setting rather lackluster expectations.I received a text message a few hours later that said text if you need anything. A few hours (4) after sending an initial cordial thank you, I asked if there were any updates. No response so after an hour I called. They hadn’t even touched the truck after five hours. Within an hour I received a call back from Kevin explaining that they couldn’t find an issue and that within that time both a tech and manager had driven the truck 15 miles. The truck needs to be fixed so I made a comment that I’d have to take it somewhere else if they can’t diagnose the issue. More clarifying questions which could’ve been asked this morning or this afternoon. Rather than be understanding, Kevin wanted to be derogatory regarding another dealership in the area. Tasteless.I shouldn’t have expected much when my calls to initially buy a truck went unanswered by Simi Valley Dodge Chrysler and Jeep. I work in Simi and local service would’ve been a plus. Guess I should’ve believed the reviews that were posted by real customers versus those posted by their friends and relatives. This place has changed so much over the years. My two cents...Stay away!

Ju
Review №75

Great Team!Professional, pollite and very knowledgeable.Jesus was able to help me find the vehicle I wantedHe was pollite, professional and gave me the time needed to make a decision.Tom the Sales manager worked with me to make sure I got the payment I wanted, he was very nice and made me feel valued.I bought my car and because of my experience and my wife witnessing the exchange, she’s getting her car like mine in 2 weeks!Need a professional team that Is dedicated to making sure you walk away happy with your purchaseCome see Jesus and Tom!!!!!!Simi Dodge ROCKS!

Ro
Review №76

I Made an appointment for an oil change over the phone. I showed up a little early, and they got me in and out in an hour and a half while I waited. There is free coffee and water available in the waiting area with comfortable chairs while you wait.

Ch
Review №77

The service department could do a lot better about not wasting peoples time.

Do
Review №78

I had a great experience buying my Jeep Rubicon here. Definitely better than I have had with other area Jeep dealers. Mark Munger is an amazing sales guy. He really made the experience great.

Js
Review №79

Simi Valley CDJR was the best vehicle purchase and service experience ever.Sales, parts and service at a stellar level.Great follow-up, even on the smallest levels.

Je
Review №80

WOW WOW WOW! Is all I can say about my impeccable experience buying my Grand Cherokee today with Daniel and Mark. They held my hand through the whole thing with my best interest in mind and really hit a home run for me!!! Even the finance gal Debbi was a gem! Id highly recommend this dealership and Daniel to everyone I know. When my daughter can drive in a few years- these will be my go to guys! Thank you for making it happen and an experience o will never forget!

Mi
Review №81

The purchase experience in this dealership is one of kind!Its my first time leasing with Dodge and I was extremely impressed by their customer service and sales reps, specifically Daniel N! When you go there you should definitely ask for him since he is extremely honest and truly cares about the customer, which is very rare to find these days.Daniel is super knowledgeable, patient and was able to find our dream car while accommodating our budget!Thank you again Daniel for a great experience!!

Su
Review №82

Wish they would of washed it like other dealers

Ad
Review №83

These guys went out of their way to help me find a car that they would not even get the sale, truly a great group of people.

Mi
Review №84

I made an appointment here for a recall on my 2012 Wrangler, this time it was an ECU firmware update. Last time it was the airbags, I understand airbags require disassembly and that takes time. However working with computers since they were invented (I’m 71) I know exactly what a firmware update entails. It’s basically a ten minute job that’s probably stretched out to an hour. No big deal right?So I drop off my Jeep at 11:00AM as requested and inquired how long it might take. When I couldn’t get a straight answer it seemed wise to just go home and was told they would call when it was ready, also they would alert the driver and I should go to the waiting area. I struck up a conversation with another local guy who brought his truck in earlier for the same reason. We passed the time showing pictures of each other’s car projects until his truck was done and we parted ways.Twenty minutes later it became obvious my request was never related to the driver so I set out to find him on my own. Turns out the driver, Arnold, is probably one of most personable, professional, and nicest people working there, go figure!Fast forward to 4 hours later, my wife’s home and asking where my Jeep was, good question I said, they never called. She immediately called the dealer and after five minutes on hold was informed it’ll be ready in thirty minutes. In other words my “appointment” was pushed to the back of the line for at least 4.5 hours and likely longer had we not called.We arrive at the dealer and I tell my wife I’m good, you can head home in the crazy 118 traffic. She chose to stay until I was all set. Then I made the mistake of politely inquiring why, when I had an 11:00AM appointment was I standing here at almost 4:00PM. The response was rude, condescending, and highly threatening as he barked out his “IN A PERFECT WORLD….blah, blah, blah” speech. I picked my wife’s jaw off the floor and we left. This is the second time I’ve had a major problem at this service department and it will be the last.With all due respect to Arnold and the patrons of this dealership who tolerate this insulting level of service, we will never set foot in there again. The service people at Shaver are infinitely more worthy of your business despite the extra drive.Mike M.I must say, after reading Mac McKinleys many patronizing responses to any negative review its obvious theres virtually nothing being done about the serious management and attitude issues in the service department and probably elsewhere at this dealership. It quickly becomes self-evident that these problems filter down from the highest levels making them systemic in nature. I have seen this phenomenon several times in my career and ultimately these organizations fail because they tend to attract and retain the worst kinds of employees and in this case alienate their customer base. We prefer to not associate with that type of business model.

Ri
Review №85

I had some major work completed after dogs shredded the underside of my truck! So far the work has been perfect

TH
Review №86

Steven owns was a great sales man at the Simi Valley @DJR

Ch
Review №87

Great buying experience! I bought my Jeep Rubicon JL on my lunch break!!! They had everything ready when I arrived, I just had to sign the paperwork.I would recommended this dealership if you are in the market for a Jeep!

Ma
Review №88

Great Service! Bought my mom a car at this dealership years ago and bring her car in for regular maintenance. Sam always helps my mom and is an amazing! Because my mom is older and he knows Im taking care of her, he always calls me and makes sure he lets me know what work needs to be done. Sam is fantastic! Everyone in the service department is great. From the moment I call to make the appointment, to the time of completion, they make sure my elderly mom is taken care of.

An
Review №89

This place was great. Jeffrey and Sunshine to the salespeople there work hard into getting me into a decent vehicle. They want they did everything they could to make sure I could drive off the lot. Im thankful that went to this dealer and got a car from them instead of somewhere else. If you wanted good vehicle I would recommend this place. Thanks again guys I really appreciate the work you did to put me into the Challenger.

Cu
Review №90

Not glad my engine had to be rebuilt, but everything went smoothly. Service staff were great. Jeep runs great.

Jo
Review №91

I went to Simi seeking a new truck to meet my needs. I drove out with a new truck. Sunshine was great with showing me the selections available, and answering all my questions. I was given a very fair offer on my trade in, and competitive deal on my truck. I received full service and instruction for my truck before I left the lot. Hilda in finance was lightning fast in processing all my paperwork for the deal, but would fully explain all the paperwork and answer any questions or concerns I had. I plan on being a return customer. Thanks for the great service.

Za
Review №92

Josh was very helpful when it came to finding my Jeep Wrangler! He was fantastic. I appreciate that he was upfront and honest. Thanks for all your help Josh!

Ka
Review №93

Dont buy your car anywhere else!! The customer service here is unmatched. I cold called them from San Diego about a very specific minivan and from my first call with Kerrey to my personal car delivery from Sunshine they treated me like royalty. Debbi the finance manager was also amazing. Top notch across the board!!

Al
Review №94

Great, friendly service

Er
Review №95

Today i purchased my 4th dodge vehicle, best experience! Nirmal Sikdar was the sales person that helped me.. had a couple appointments with different dealer but when he called me he took the time an gave me my option, i canceled my other appointments and did business with him.

GR
Review №96

Had a recall on my 2017 3500 and wanted to get the oil changed. Kevin in service helped me. Schedule an appointment and it was done the same day. Nice to have s service writer with a great attitude. Great job Kevin. Thank You

Jo
Review №97

I had a safety recall of a minor problem on my new car and the Jeep dealer in Simi Valley took care of it right away in a few minutes. Kevin was a great help!

mi
Review №98

The sales team at Simi Valley Dodge could not have been any better. I came in thinking about buying a new Dodge Ram and when I approached the dealership I saw a 2014 ram with low mileage, in the color I wanted, on the lot. We compared the truck with the price of the newer ones and my wife and I found the pre-owned to be a perfect fit for us. I even told the sales team we were going to leave and look at another truck at another dealership that I saw advertised, and they said they go ahead, then welcomed me back and assured me they would make me the best deal possible. Their low pressure, professional approach had me wanting to make a deal with them and I returned feeling confident they were the best choice. I had a trade in to consider, an Audi A4 and they offered me the exact Kelly Blue Book value that I saw was fair right off the bat. I have excellent credit and they gave me the exact APR that I wanted, on what I financed. I recommend them highly. A really fine sales team.

Bo
Review №99

First time calling to the parts department and its 3:55 they closed 4 min early! guy answered call from the parts department and says ooo sorry I just turned off all the computers like are you serious? I just had one question about a part and to see if you had it in stock but guy wanted to leave early. I get it but bro all you do all day is sit on a stool behind a computer and type and sell parts and pull parts too its not a hard job buddy! this would of taken only 2minutes just to look up a part and price just SAYING

Br
Review №100

A simple oil change under warranty takes a 4 day reservation.Love the vehicle, but would drive further to buy the same. This dealer is below acceptable. I give them a F grade.

Information
84 Photos
100 Comments
4.1 Rating
  • Address:2350 First St, Simi Valley, CA 93065, United States
  • Site:https://simivalleychryslerdodgejeepram.com/new-inventory/index.htm?utm_source=google&utm_medium=organic&utm_campaign=google_my_business
  • Phone:+1 805-581-9090
Categories
  • Jeep dealer
  • Car dealer
  • Car finance and loan company
  • Chrysler dealer
  • Dodge dealer
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:9AM–8PM
  • Tuesday:10AM–7PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–8PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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