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Vogue Lighting
3647 Dempster St, Skokie, IL 60076, United States
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Vogue Lighting

Comments
Bi
Review №1

This is a well appointed store. The staff were extremely knowledgeable and friendly. There was a wide variety of products and price points. Their no pressure assistance was instrumental in allowing me to finalize my decisions, and purchase lighting for our new home.

Eu
Review №2

I purchased a lighting fixture from them a while back and came in to find out what kind of bulb was needed for it. They were really helpful. The place feels a little dated and surprisingly a little dark. They are really nice but the prices here are a little on the higher end of the spectrum but they have a nice variety. Just watch your head if your over 6 foot lol.

Lo
Review №3

Very nice place good selection of lighting and lamps lamp shades most of all very good guy to deal with very helpful person you should check out the place

Bi
Review №4

Bought hanging pendants from them for a kitchen remodel, salesman was rude and treated my wife like an inferior being when the two of us were asking questions. After we received our order ($1500.00 worth of lighting) and had problems with one of the pendants, their attitude was basically f*#% off, we have your money, take it up with the manufacturer, we dont want to deal with itWill never deal with them again.(the manufacturer Tech lighting of the Encompass lighting group, based right here in skokie were a dream to deal with I only wish we could bough from them directly)we now only go to Evergreen Oak Electric when we need to go to an actual lighting store

Ju
Review №5

The owner, Matt, runs a shady business and has no trust in his employees. Heres my story:We came to Vogue as we have seen it before, and they had a lot on display that we liked. Made the purchase (over $1000 of lighting), price was OK. We selected some items that they had in stock and some that was not in stock and they had to order. They were going to deliver the stuff that was not in stock. Thats where the good story ends.The delivery guy was not available (some lame excuse, most likely), so in order to not delay the construction workers, we had to drive to pick up the items ourselves - even though this was inconvenient at the time.While installing the lights, two of the fixtures did not fit (we didnt even unpack the mounting hardware, realize this once the box was opened). Attempting to bring back the items for a refund was unsuccessful as the owner started yelling that there are parts missing. Upon examination of all parts, they were clearly all there and unopened, so he started saying that we are missing packaging material, supposedly a piece of cardboard inside the box (that was not there). Needless to say reputable stores wouldnt do anything remotely similar to a customer.Additionally, even if all the materials were in place, they started pointing to a sign they have behind their sales counter (which we did not see) that anything not in stock has a 25% (!!!) restocking fee. We were making the purchase at a table in the other room and specifically asked if we can return something we didnt like, and were told absolutely, just bring it back. No mention of a restocking fee!I came back another day (this time without my Mother-in-law as she couldnt handle the stress anymore) to attempt this again. Matt was not there but the other employees said that they cant process returns, only the owner can. Can you believe this?? I left the two (out of more than a dozen) lamps on their counter and was told that Matt will call me back. He did. Obviously there was no resolution there. Hes not a customer-oriented businessman. When I mentioned that I will have to get the credit card issuer involved, his response was: I will fight it, I will win, and you will get nothing.If you shop here after reading this review, well, not even sure what to say to you.

Ka
Review №6

Still waiting after six weeks for a lamp shade that was done wrong. Just awful. Too bad for me that I paid in advance or Id never go back there.

He
Review №7

Bad website, not helpful. :(

Information
8 Photos
7 Comments
3.5 Rating
  • Address:3647 Dempster St, Skokie, IL 60076, United States
  • Site:http://vogue-lighting.com/
  • Phone:+1 847-675-7703
Categories
  • Lighting store
Working hours
  • Monday:10AM–7PM
  • Tuesday:10AM–5PM
  • Wednesday:10AM–5PM
  • Thursday:10AM–5PM
  • Friday:10AM–5PM
  • Saturday:10AM–5PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
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