Caliber was able to make my vehicle look like new! Very satisfied with the work this team has done. Thank you to Alford and his team for getting my car back to like new conditions.

My experience was outstanding from the front desk personnel to Holly the adjuster and the Manager Alfred. Every one was so professional and friendly. They kept me informed every step of the way. I had zero issues with them setting up my rental from Enterprise, the entire operation from start to finish was awesome. I would definitely recommend Caliber Collision Snellville location to all my family and friends.

This is the first time Ive ever had to get my car repaired due to a car accident. The team at Caliber Collision did a phenomenal job with my car. I cant even tell that its been in an accident! They either called or texted me every other day or so with updates. They even finished a few days ahead of schedule! Great work, great people. I definitely recommend them! They even cleaned the inside of my car!

Always do a great job. This is the third time me or my wife have been rear ended in the past 2 years. All three times the cars looked great and the staff was very helpful.

Great service and professional. There was a little misunderstanding but it got solved really quick!! They did an amazing job on the car. They returned my car clean. They are detailed oriented. Ms Hally was GREAT! Clear, respectful and professional. Highly recommend it.

Everyone was amazing! Shan, Holly, Chris, and Alfred! They kept me updated and got my car back to me before expected. Once I got my car back, she looked even better than before. Now I gotta keep her clean. Thanks guys! LOL!No seriously. Thank you! From your professionalism to your patience to the care taken in repairing my car.

I cant say enough. Great place to get service done! Shan is always a welcoming face to see! Dont hesitate to take your vehicle here!

A big shout out to the Caliber Collision team at the Snellville location! In a world where customer service is nonexistent they proved it can be done. They were in contact with us throughout the whole process and kept letting us know what the next step was. In particular, I would like to recognize Holly as she went above and beyond and would recommend this collision center because of her. Thank you for putting our car back together and for taking such good care of us.

Friendly staff, but understand that you arent picking up a pizza so expect to have a little extra wait time, they returned my car clean and in better condition than when I left it there. Awesome job, definitely my go to body shop.

My experience went extremely well. They were great with communication and were very polite.

Cord made the process as smooth as butter. I reached out and told him what happened and scheduled my drop off date. Received email confirmation for both rental and service appointments. Repairs were pristine! HIGHLY RECOMMENDED!!

Someone ran into my car and they did a great job of repairing my car. Customer Service was amazing. My contact, Holly was very helpful, professional, top quality customer service. It was a great experience.

Amazing staff, Great customer service and they do amazing jobs on the cars

They are professional, complete the work on time, while giving updates as they go along.

Caliber Collision has 5 outstanding stars from me because Holly was very proficient and made certain that my Car was taken care of in the most immaculate manner. My car was fixed to its pristine condition. Customer service was superior. If you want your car to be fixed with efficacy and in an ethical manner with quality, Caliber Collision is definitely the place to go. Holly Represents Caliber Collision in a stellar way. Thank You Holly!

I took my car here after obtaining a few damages from backing out of my garage. They were the cheapest and my car was ready in a matter of days. Cord was the one that kept me up to date on the different processes my car was going through from the beginning to the end. Hopefully I wont have to use them again but if I do Im definitely choosing caliber collison in Snellville. Thanks guys!

I had the BEST customer service experience at Caliber in Snellville! Alfred & his staff were all so friendly & helpful, most importantly very professional as well. They did such a great job on my car. So glad I chose this body shop to work with; definitely recommend this place for anyone looking for a good body shop!

I love the service. Thank you Shantrail

This place is awesome. They kept me updated with what was going on with my car. Ned was awesome and very nice. Ren the manager was great too. He was very inventive. I greatly appreciated them. And a BIG plus was they charged my battery and washed my car. When the job was finish I couldnt even tell that my car was in an accident. Im so thankful for them. Thanks guys!!!

I called Caliber collision to ask about their procedure for getting an estimate. Monique (front desk) was very pleasant, professional and friendly. When I arrived at the facility, that professionalism and pleasantry carried over to my in person experience as well. The young man that completed my estimate was very friendly and professional as well. I do plan to do business with them again in the future.

This place treated my friend fantastic. Went over his car issues, what was necessary and what could be put off till later and also what would just improve performance. In addition they worked hard to get everything completed in a single day. I have nothing but respect for this place now. Great first impression!!

Did an awesome job reparing my car and my surprise they cleaned it vacuumed it and polished the dash looks great

Had to get body work done on my car and I must say, I was super pleased with how everything came out. My car looks good as new! Most importantly, I would like to recognize Cord. He was super professional and kept me updated every step of the way. He was kind, informative, patient and helped make the experience at Caliber Collision less stressful. Cord is definitely an asset to this company. Ask for him if you ever need word done at this location!

The front desk person was super friendly right off the bat and the person who looked at the damage and kept in touch was also super kind.

Due to an accident, trailer was rear-ended while parked and attached to my truck (both car and trailer totaled), had to have truck checked to verify that no damage to hitch and frame occurred. Service Advisor, Holly, was exceptional in trying to get my truck before New Years weekend holidays trapped me for 3 more days. Since they hadnt reviewed Calibers findings, insurance company wouldnt release it back to me. (Luckily no damage found.) We had to wait until everything cleared on Monday morning and she was quick to call me to pick it up.Holly is a great Service Advisor. Would definitely use her again.

I came in to get an estimate for some minor work to Malibu, someone hit my vehicle in the Walmart parking lot and didn’t stick around to exchange information. Holly was the person to come out and look at the damages. Before she wrote the estimate she asked me if I had a moment and I did, I pulled the vehicle around the side of the building, she sprayed the pollen and dirt off of my car so she could see the damages better. She then used what I called “magic cloth” and wiped away just about every little bit of damage. She could have written me a large estimate and ripped me off but instead she took the time to make sure she wrote an estimate that was fair and as accurate as possible. She didn’t have to clean the vehicle off or wipe what she called paint transfer away. I never would have known the difference. Fortunately for me there is only a little tiny barely noticeable scratch, but if anything happens to my vehicle this will be my first stop! Thank you for being genuine Holly! You rock!

After I hit a deer my insurance company sent me to Caliber. They repaired my vehicle to better condition than when I bought it. On a daily basis they kept me informed on when parts were due to arrive and what work was to be done.

Once caliber received my vehicle. they took it from that point on. I didnt have to do anything. They gave me a daily update on everything they did. I really appreciate the professionalism they showed me. I love my vehicle and they took great care of it. In particular, Holly Greason was great, she made me feel like my vehicle was her only project. I will forever be thankful to her for being a true professional. I would recommend Caliber Collision to anyone anytime.

Clean nice and must wear a mask or call them and theyll come outside.

Unfortunately I had gotten into a fender bender which I wasn’t at fault for! But, I’m glad that the insurance carried by the other party deals with caliber collision because what I have experienced here was nothing less than pure satisfaction!! I was very happy with my repairs and if any instance where I will have any body repairs which needs to be done, I will come back to this place again! Holly was very helpful during the process. She kept me updated via text without me even having to contact them! I also received great customer service from the back as well! I forgot his name but he’s a tall and stoutly fit African-American. He’s very very down to earth and was very understanding and nice about my repairs. My overall experience with this place was awesome and I highly recommend them! Thank you caliber collision!

Phenomenal customer service ! Kept me updated throughout the process. Highly recommend !

Loved this place! Kick those shady tree shops to the curb. Job was done early, and professionally.

My vehicle was repaired here after a very bad rear-end collision. They did an excellent job with the updates and the repairs!

Cord was super helpful and professional. He went above and beyond to ensure proper care of my vehicle. Cords customer service was truly top notch. Monique their receptionist was exceptional also.

They finished on time and kept me updated the whole way. Also very friendly.

WILL HIGHLY RECOMMEND ALFRED AND TEAM! YOU DELIVERED ON YOUR WORD GOING ABOVE AND BEYOND TO SOLVE OUR PROBLEM. WERE BACK TO A BETTER RHYTHM OF OUR LIVES! KEEP UP THE GOOD WORK!

We had our 4runner towed to Caliber Collision after our accident in October 2020 since they were the only preferred vendor for our insurance company near our home. It is now January 2021 and we are still waiting to get our car back from them. This whole ordeal has been a nightmare because of their poor communication skills. We have repeatedly asked when our car will be fixed and are always told a new date of when to expect our car back. We have been told about 8 different dates as a potential pick up day. Today we were finally told that they would personally deliver the car to our home, and I thought Hooray! Finally, a moment of happiness. And then 30 minutes later they demanded that we pay them the deductible before they would even drive the car over to our house. Keep in mind, we have not seen the car, and have no idea as to whether or not the car is actually fixed properly. I’ve spoken to several people with caliber ( Denny? Maybe Danny in Fayetteville, GA? And someone by the name of Chandler) including the regional manager Seth Tartley and absolutely no one has been helpful. During our numerous conversations, no one ever even mentioned that we would have to pay the deductible before getting the car. I just thought they would bill us later. Even when speaking to the regional manager on the phone, he seemed like he really didn’t care about getting us our car back. I proposed something very reasonable, that they let us inspect the car first, and then have someone ready to accept our payment once we’ve seen with our own eyes that the car has been properly fixed. They acted like that couldn’t be done, and they would have to move mountains for this to happen. Keep in mind that this is a huge auto collision repair shop with multiple locations, it’s absolutely insane that they don’t have an online payment portal and still rely on a physical person running a credit card through a machine. The amount of attitude in their tones, when I told them it was crazy that they demand I pay for something I haven’t even seen yet was really concerning. I kept getting the feeling that I was being scammed, and it was just really unsettling. I hope no one else ever gets into an accident and is forced to use them like I had to. And if you are unfortunate enough to be forced to use them, I hope they treat you with a little more respect and actually communicate with you and don’t repeatedly lie to you over and over again.

My Rep Corey was AWESOME!!! He communicated with me every couple of days with status update. He was very professional and was very knowledgeable about what needed to be done, and service was super fast. My 2016 Camaro drives like and looks like is was never damaged. Caliber Collision in Snellville is like the Chick Fila for Automotive Body Shops. GREAT GREAT JOB

Alford and his team worked some magic on my truck. Kept me updated with options when it came to certain customizations on my truck. In the beginning I thought I needed a custom shop ..but these guys are a Custom shop...👍🏾

I Had some body work done over a year ago. I had an issue with the door lock and hinge. They ordered the part, set the appointment and the work done immediately. Very quick, great team. I would highly recommend these guys to anyone needing work done.. Thanks!

The staff was very nice and professional.

They was very professional and play body of my truck was done perfect

Great customer service. Would definitely recommend.

BMW x6 windshield is not 500.00 usd its 1700.00 usd and Im a little surprised and disappointed all in the same

Had wonderful experience. Holly is still helping me to get the information to complete all issues. She is very knowledgeable.

I just picked up my car today and it looks amazing inside and out. The staff was very professional, friendly, knowledgeable, and organized. I appreciated their safety precautions for Covid and the communication throughout my repair process. Overall it was an excellent experience.

Looks just like new upon completion

I have brought 3 vehicles here. I really like the work they do. I love the staff. Holley is very nice. I would recommend them to anyone

So took my car to this place from them to fix it after a fender bender. Before I could make it home after picking up my car it started overheating. The coolant was 1 and 1/2 gallons low, one of the cooling fans was not connected back causing the overheating. They broke the washer nozzles off the hood of my car and did not open their mouth about it. The front air bag sensor was shorted to ground and the headlamp bulb they were supposed to fix and replace was bad. I paid Caliber for my car and had to turn around and another shop $792.00 to fix my car that I had just paid Caliber to fix. The only reason they got 1 star is because I had to select one to post this review.

I knew that my decision to take my car to Caliber Collision was a good one. I used this location once before and the service was exceptional. As usual the quality of service was excellent both in maintenance and customer service. I would definitely recommend this location to friends and family. They treat every job with a sense of urgency. Thanks guys!

Service was excellent and kudos to Holly my sales Representative.

Professional and patient. Call the phone number in their emails rather than return calls via the number showing on the voice mails they leave.

I did NOT have a good experience here. At first everyone was so nice to me, but when my paint didnt match and my door was chipped while there, their attitude changed.I had made it clear that I wanted the paint to match. My car is older, so I discussed my concern about the paint matching. The young man helping me (I am not going to mention his name, though I should) guaranteed it would be, but he failed to ask for blending my paint with my insurance company. Caliber said they would follow up about my concerns, but after waiting almost 2 months to hear from someone, I called them. I had called once during that time to see what they were doing about getting my car back in to redo the paint job. (By the way, the body work repair they did on my car was well done.) That young man said he emailed my insurance company and they never got back with him. When I asked if I should contact my insurance company, I was told that it was Calibers job to follow up to get an answer.After the 2 months, the manager resent an email to my insurance and received approval to finally fix the paint job. The original employee never followed-through to get what he should have, so my car could have been corrected months ago.I did not end up taking my car back in to Caliber. I did not trust them or feel comfortable taking it back there after all that had happened. And I will steer others elsewhere.f

I first came here because some lady hit my car. It didn’t do to much damage but Hollie was awesome. She helped me right away with the front bumper off where it supposed to be and didn’t ask me for any money. She explained everything in detail so I could understand it. I will be back for them to repair the front bumper. Thank you Hollie!

Best repair shop I have ever been to quality service and done on time. I love this place Thank You Holly and Monica ❤

Highly recommend! They will fix your car up in no time and get you back on the road. No complaints at all. My car looks brand new. Bring your car here, you won’t be disappointed!

This is the 2nd time I’ve gotten my car fixed here after a wreck! Both times they fixed my car as fast as possible. They even vacuumed my car out before picking it up which I wasnt expecting. Holly is so awesome, she really made sure I knew what was happening with my car every step of the way. The lady at the front desk is super friendly & nice. If something happens to my car again this is where I will be taking it! ☺️

Cord took very good care of me. Called me with frequent update. My car looks brand new thank you so much.

The guys here are super friendly and efficient! Thanks for the quick taillight fix 😊

Great and helpful staff

Great staff! great service!quality workmanship.

Prompt service. Drop off and pick up very smooth. All employees i dealt with at drop off and pick up.

Courteous office person at reception desk. Shop repair agent marked up damages with red and green markers but failed to properly remove same after repairs. Minor body work was satisfactory.

Cord was very helpful to me!! I came in, he reassured me they had me covered, 2 days later got my whip back. Looks like nothing ever happened🙌🏾🙌🏾🙌🏾

Did not have a good experience with the front desk. Came here twice: once for a quote and another to have my car repaired. Both times, I dealt with the same front desk employee and both times she gave me this sarcastic, condescending tone and was unhelpful both times. I understand you are busy and may be booked up for the day, but at least see if there is any way to accommodate. These are customers that have just had their life turned over; their transportation is ruined and they have to completely halt their life to get it fixed just to make a living.

My time at Calliber Collision was an awesome experience. Cord kept me informed every step of the way.

Very informative throughout

Caliber was very professional in their handling of our repair through our insurance.

Worked with Cord. Friendly, quick work, great communication, easy to go through insurance, looks beautiful! Thanks!

Cord was very professional. They took care of my car and did a great job!

Great service overall. Definitely recommend this location for fast service and great customer service.

They made the car showroom clean!

I did my experience with caliber collision in Snellville getting my jeep repair was the five star have no complaints if I ever need them again I wish I did I hope I don’t but if I should I will definitely come back again for services

Very nice friendly service. Professional and on time.

My experience was awesome!

I had a good experience with them .Awesome

Perfect. No need for further comments

The customer service here is excellent! Caring staff, fast and quality work!

Mr.Alfred fixed my car as good as new for a low price im very thankful🙏🏽

An absolute mess. The receptionist is unprofessional and horrible. Incorrect info given on the phone. They refused to do am estimate. Never go to this business for ANYTHING!!!

Satisfied with the repairs that were completed on my vehicle Ned provided excellent customer service!

Looking at one of the reviews I was a little hesitant but since my insurance company sent me there I knew if I was uncomfortable with the company they would have given me another place to go. But from the very first call to make a final decision I opened the door and was greeted with the biggest smile, the may I help you, my paperwork was right there, my techician acknowledged me and after he (Ned) got off the telephone he told me what he was going to do and if and when I decided that they would do the work hed be happy from beginning to end to take care of everything with full explanation as he went along. I was up and running in a day, parts came in and my car was up and running. The extra detailing made me not want anyone riding it like I did when I first bought it. REVIEWS are nice but what may have been someones bad day was not my experience. I dont want to go back there but if I have to because of another accident I would not HESITATE...I HAD A WONDERFUL EXPERIENCE TRULY HAPPY.💃👏👌👍THANKS TO A WONDERFUL STAFF. Ill blow when I drive 🚘 by.

Had to go here for a quote after being rear-ended. The employee was quite rude at first but became nice after I asked if he was having a bad day.

Bad experience. Keep on extended the dealine. Did not return my calls.

Great body shop, fast service, and convenient for dropping off your rental when your chariot is ready to drive!

Pros: Quick turnaround time on completing the repairs & consistently communicated the status and updates about my vehicle repair.Cons: Their employee by the name of Alford. I was HIGHLY displeased with his communication with me and he seemed to be very focused on getting money. From the first day I brought my vehicle he mentioned that he noticed that the insurance company cut me a check and tried to tell me it needed to be signed over to Caliber Collision- mind you the check was for diminished value. I verified with my insurance company that the check was supposed to be sent to me. The day before I picked up my car, I got another call stating that the balance on my vehicle was conveniently underpaid by the insurance company the same amount of the check that was mailed to me. Of course, USAA is awesome and handled it but this left a bad taste in my mouth and should I ever need repair work done again, I will ask USAA for another company. The whole interaction was very suspicious and inappropriate.

Horrible, horrible, HORRIBLE!!! Experience. The front desk lady SARAH is horrible. Was polite at first but is not willing to help when they mess up scheduling as well as VERY RUDE after she was unable to help me. I will recommend the Duluth location

Friendly staff, nice and professional

Very nice to work with

Excellent job on repairs

Very professional