I purchased my current vehicle originally from Eastside Auto Sales who I happen to love so much that I am currently on my second vehicle purchase through them. Unfortunately, due to business needs, they had to sell my note to Camilas Auto Sales. Which is perfectly fine. Business is business. I understand and have no problem with it. Eastside Auto Sales immediately made me aware of this change. When Camila Auto took over my car loan I was exactly 1 week behind on my loan. I tried for several days to get in contact with Camilas Auto to notify them of my intent to pay late. I would be paying the two months together by a certain date. Unfortunately, I had difficulty reaching someone. When I finally reached someone by the name of Nayeli I informed her of my situation. I told her that due to Covid19 I was running a bit behind but I did let her know it would pay by a specific date. Nayeli who claims to be the owner proceeds to tell me that it should be no problem and I should just call her to make the payment over the phone on the day we agreed. Now, Im about 3 payments away from paying off this loan but due to Covid19, I had a little setback. On the exact day that I am supposed to call in to make my payment, my car goes missing. I figured it was stolen. Didnt suspect that it had been taken by repo. I call the police at 5 am. There had been no report of a repo for my car so the officer proceeds to report it as stolen. I call Camilas Auto at 9 in the morning to pay my past due amount as agreed. At this moment I ask if she had my vehicle picked up (which I figured she would say no) but instead she starts giving me the tow company phone and address. I was so disappointed. What happened to helping the client through this Covid19 Crisis? Only 2 months into her owning my loan note and she has my car repossessed. And not once did she call me or left a voicemail. She never mentioned to me when I spoke to her that I was at risk of having my car picked up if I didnt pay by a certain date. I had to drive across town and pay 200 dollars to have my car released. Money could have used to pay down my loan. This could have been 100% avoided. No apology, no accountability and just to add insult to injury she advised me to contact the tow company if I wanted to seek compensation of any kind. The tow company didnt tell me I would be ok if I paid by a certain day. Needless to say that I will never do business with this car dealership nor will I refer anyone to this business.

My car was towed after making arrangements over the phone to make my payment on a certain day. Never was I told this could happen. It cost me a large amount of money to take out of tow yard and I had to miss work. Stay away from this business.

Serious lack of accountability. No communication with their clients.

These people don’t know anything about business! Terrible customer service!

Very good service, friendly and attentive. good quality

Excellent