Went to get my S9 battery checked didnt seem to be lasting as long as it should. The associate found some fraud app that was causing the drainage. In the process she was wonderful for your business as she up sold me a S21plus, ha ha so getting use to it. Would have given a 5 for the first question but I had to leave my phone there during the transfer which was not a problem, BUT I was told was all I needed to do was return in 30 min pickup my phone and I could go. When I went in to do that there was about 30 min of getting everything taken care of that was after taking to a different associate who knew nothing about my phone being there or what I needed. He went and got original person from lunch, that should not happen to employees or the customer.,, that was dissappionting. Also, I am Disabled an the area does not allow for comfortable setting, the couch gives you know where to write and there are NO chairs with backs making it hard to remain in the store for very long. I could not have done this if I had not left my phone there. I barely made the additional time without serious spasms . in my legs. The employees did incredible at attempting to make me comfortable, limited my walking as .much as they could. .

Jason was such a pleasure to work with. He went above and beyond to make sure I was taken care of. Amazing customer service and quickest time its ever been to set up a new line. He told me exactly how it was and gave me all of my options up front. Truly such a great experience working with him.

I needed to switch carriers on one of my phones to AT&T. I went in on Monday and was told exactly what info I need to get from my previous carrier and returned on Wednesday with the information. I was very disappointed that the information I received regarding a new phone was incorrect. Jason was so kind and patient with me and together we figured out a suitable solution. Jason has superb customer service skills and if it werent for him I probably would have left. Such a nice man and even shared restaurant suggestions with is. This store is lucky to have him

Sarrina helped clear up some stuff on my phone. Very nice and I appreciated her help very much!!

Watching the Soldotna att store directly lie to their customers about unlocked phones being 3g only phones and refusing to connect them is getting very frustrating, especially when calling att directly and giving them your model and imei they will remove artificial locks and allow them to connect because they support the necessary network bands to function on their 4g network. Sad to watch happen, wish they would do their due diligence.

Fantastic wonderful, definitely needs a pay raise... the only employee that I will deal with.

Great visit! Fast service!!

So hard to leave a review.... I had 2 transactions today. Upgrading 2 phones... our first sales person, Stockton was fantastic, friendly, helpful and didn’t rush us even though they were busy. He made sure everything worked when we left. (5 star rating for him and that experience! It was nice! Since I had such a great experience, I decided to upgrade as well and returned (if I’d have known I could request a sales person I would have.) the next sales person, a different young man, was rushing. I had to upload in my car due to covid (which that part, I understand) and go figure my phone had zero service. (Forgot the SIM card) (I’d rate that one as 1... hence the 3 haha) I then had to be added back to the cue... thankfully after a little more than another hour plus wait, Stockton came out and helped me, Took him 5 minutes, and he verified it worked before I left (that young man has an exceptional service personality) ... In total I was there 6 hours... I’m making an appointment next time and only asking for him... long story short, a fabulous sales person and great experience brought me back on the same day, but I didn’t get the same service when I returned.

I did a trade in at this store back in June/July of 2020. At the time they said to send the trade in back via usps. I was mailed a label and did so.It is now March, AT&T stated they could not locate the trade in. I have called several times (1 to 2 times per month) to fix the issue. Im constantly transferred. Nothing was ever resolved. Basically they got a great deal on a phone and I am stuck with this issue.One of the worst customer service experiences I have ever had. There is zero accountability with this company.

Jason the salesman a dealt with was incredibly professional and really went above and beyond I am very pleased

Amazing phone store, I hear the manager is really cool

Was able to help me and fix our problem. We had spent over an hour on the phone with 611 and they couldnt help us. This store employee, tiffany, fixed everything and was extremely nice and efficient. The manager called me to make sure I had everything I needed. Very impressed with the service I received.

Courtney met me at the car. I was instantly relieved to see her kind eyes behind the mask. She was understanding and helpful and put me at ease, as I was feeling confused before I came today. Now I am leaving with confidence. She helped me troubleshoot with the Apple Watch. Once again, your staff is excellent with customer service.

If Ive ever have any issues they are resolved by a quick store visit, they also have a very good selection of phone accessories.

Great experience. Had to restart my service, with a new phone and old number. The manager did an amazing job helping get all my needs taken care of, offering me a good deal for insurance add on and making sure I had a tech support session set up for that evening to make sure I had WiFi calling set up from home since there isnt any cell coverage yet where I live.

Jason, Lance, Emily, and other staff in the store were very helpful, polite, and kind. It is a joy to do business with them. Thank you for your excellent service!

While in AZ, I had the opportunity to visit the Lake Havasu City AZ AT&T office and received excellent service.I was pleased to see All Staff wearing mask.The staff there were professional and the environment was definitely people working as a team. A special thank you to the managers that were in house that day Robbi, Jake and Michael and all the great staff.All customers were welcomed with a prompt and friendly greeting.My service was excellent and I updated my existing plan and brought all my other services to AT&T..I have never experienced a more knowledgeable and helpful staff at AT&T. They were very helpful setting me up in a plan that best meets my needs and cared that I understood both how to use the services and understand the billing. Best of all saving me money.Thank you Lake Havasu City AT&T.

I travel for work alot and Im very happy with AT&Ts 5g coverage and speed, they also updated their data/pricing plans that saves me more money.

Definitely the worst AT&T store I have ever visited.

Excellent customer service, limited in ability to help with some things.

Soldotna AT&T store was great, employees very knowledgeable and friendly.

I went in when my hotspot wouldn’t work;Tiffany identified and resolved the issue within 5 minutes. I had made an appointment and didn’t have to wait I was immediately helped when I arrived a few minutes early. Everyone there was observing social distancing, the areas were clean and wiped down.

First of all we had wonderful customer service and helpful and quick with your employee Carla, she’s helped me every time I’ve had to go into the store to pay or buy, which ever it may be Carlas been awesome, a big thank u to wonderful employees like Carla .

My experience in the Soldotna store was excellent!! I had the same gentleman as last month who got me set back up for another month and I was ready to go. Great customer service and an excellent experience!! My cellphone service is excellent!! Thank you for meeting my needs and having the best price around!!!

Excellent service Noah was more that helpful and easy to work with. Explained everything so this older lady understands.

Wonderful, Tiffany was great she made everything great fast and easy stress level @0 wish she was every where

The AT&T in Soldotna has great customer service. I have dealt with at&t In anchorage and over the phone many times but the only reason I stay with them is because of how well the customer service is In the Soldotna office!

Good people work there. Great help

Carla was very helpful and I signed up for a family unlimited plan quickly and efficiently. Great AT&T location!

Carla was so awesome to work with. Made it easy for me to understand 🙌 🙂

Exceptional experience! Thank you Carla and Kenneth

Noah was very understanding and helpful getting my new phone set up.

Kenneth was great to work with answered all my questions and has more patience than I do.

Everytime I go to this particular at&t store I have a fantastic experience. The employees go way above and beyond to assist me with whatever I need. Excellent customer service.

Great service!!! To the point and informative.

If you have all day to deal with incompetence then your in the right place. Came in for a simple phone case swap out, and watched employees sit and BS about family etc with other customers, waiting for an automated process while they could have simply taken care of an exchange. You know what Im talking about when your sitting watching the iPad do updates and your trying to fill the time with meaningless conversation, meanwhile your other customers are sitting around dying inside being ignored.

The service provides at the Soldotna AT&T store was outstanding. Thank you Tiffany.

Excellent Service, Super Helpfully and Friendly, Highly Recommended

Sweet

I had a phone that got totally unusable after the March 10 update. While Im angry that I had to pay to get a replacement from AT&T via insurance the Kenneth, John, and Rebecca were all helpful and understanding to the situation and went above and beyond to try to help me.

It ducked the personel dont care how long you wait i waited 2hours and still didnt get helped

Carla was very helpful, friendly, professional and informative.

What a great experience working with Carla and the crew at ATT!!!

Tiffany is polite, professional and, most importantly, patient!

Bad service, slow and at&t is a rip off. Charging 180 a month for tablet and phone. We now have two phones and internet with unlimited everything for 250 a month. Please dont get taked by this company.

I would like to say it is always a joy to go in to AT&T because the people always have a smile and they make u feel important. 💖

The store in Soldotna was very helpful in closing my account with them. I was switching providers.

Service is notoriously slow. Just stopping in for a new screen protector takes an hour. Friendly service, just incredibly slow.

Staff is patient with each customer to make sure all their needs are met before moving to the next customer. Sometimes wait is long due to the awesome detailed attention given to each customer and it is worth the wait!

Hot and crowded but they fixed my phone!

Overpriced, customer service leaves something to be desired!

Cricket has better customer service and way better prices. Every time ive been here ive had to wait at least an hour for anything.

Lack ofCustomer service and not Very reliable friendly staff & there expensive in there service& phone accessories.

Noah was the guy who helped us and he was awesome

Everytime I come in it is an hour and a half wait AT LEAST. If you can at avoid coming in to watch reps dodge you to go to the back room and wait an insanely and unnecessary wait...DO IT.

Its a nice clean store but it is AT&t what can you say

After att and directv merger prices up and customer service nonexistent. Both att and especially directv.

Just paid my phone bill the 17th of this month and nothing wants to load at all, trying to call them and it’s taking an hour to listen to the same thing over and over waiting for someone to answer the phone, and have the nerve to text me about “career job” no fix my phone

Love At&t, but they need a few more employees for faster service.

Didnt solve my problem and didnt offer any deals or encourage any. My phone didt get set up right with TV.

You are awesome here in Soldotna Ak store love AKA Trouble 🤪

Full of so called friendly ppl ......lol only friendly because there blatantly lying to your face......atts service up here is a joke. Ppl think there getting full bars in actuality they only have like maybe -85 dbms in the middle of town. Dont use att go with someone else if you can. Theyll steal from you blatantly. Theyll charge you for a premium service then give you below sub par. Folks need to open there eyes its sad how ignorant ppl are to the truth

Not very good with crediting payments back when they mess up, not as good of cell service as GCI around my area (have to walk to the hwy typically for service where GCI gave us full bars in the house). But they work better in the states than GCI so Im keeping them for now.

I have been to AT&T stores all across this country. NEVER have I EVER been treated as poorly as I was today in the Soldotna branch.Not only did the customer service agent meet me with arrogance and disrespect, he intentionally misled me in an attempt to scrape $900 out of my pocket. After calling the HQ customer service line, I found that the problem could be fixed with $100.I have been paying AT&T nearly $300/month for the past decade, this was the last straw.If you live around here, do yourself a favor and go through another carrier. This place only has unknowledgeable employees with snotty attitudes and conniving practices.Absolutely repulsive.

Employees are really nice but it takes about 30 minutes to even talk to one the prices are fairly high because its electronics but I dont like dealing with them

Had a Go Phone account. I was sold because its unlimited calling for only $30 month. However, I paid in advance and then was charged for data which I didnt even know was relevant. So they charged me and then cut off my phone without warning, causing to have to go back into the ATT store and renew my plan adding more money. If you can handle shut-offs without warning ATT may be a great deal, especially for Alaska. However, if you rely on your phone and dont want to have to visit the office for their surprise shut-offs, a go phone plan is not the way to go.

Super wonderful people and service! Becca is a big help and as sweet as can be!

Always a,pleasant visit, questions answered, and knowledgeable staff...only downfall is,the wait time

Great customer service and knowledgeable staff. Only place I will buy my phone and internet technology.

Way better than gci. Helped me out allot.

Love these guys! Very helpful and eager to please.

Helpful employees but prices are just to high

Staff are so helpful and knowledgable.

Bad experience using their switch program due to employees lack of information and knowledge. Very helpful prior to the sale.

I have been standing in line for 25 minutes and the line has not moved at all. There are 2 employees who are completely ignoring the 8 people in line in order to hold the hand of 2 customers who have never touched a smart phone and seem to think they need one. There is no end in sight. Worst att store ever!Update: About an hour after arriving, one of the employees excused themselves to the bathroom, which is apparently code for talk to the 3rd employee loud enough to be heard by the customers in line. All in all, it took over an hour to get my sim card replaced. I will never go back to this store.

Cannot get through to make an appt and after being there for 2 hours Thursday night hate to go back. Customer service on line could not help me!!!

The absolute BEST in customer service!

Great power cord selection!

Not enough service people but nice remodel

3 days trying to get them to answer the phone. Rings, goes through menu, then no one answers so back to the menu. Seems like they will not answer purposely as you can hear them click on and off prior to returning to the menu. All store reps are currently helping other customers constantly. Just answer the phone and take a callback number for when you are not busy

Had appointment at 3pm finally at 345 we started. Did not get everything done till 545 best not to schedule on Monday afternoon or evening.

Employees were knowledgeable and helpful, but the store was very under staffed and we waited in line for 20 minutes before anyone even acknowledged us, because they were so slammed.

Great support service and friendly staff

Friendly service great store

Absolutely terrible, rude customer service, no hurry at all.

They sent my bill 3 days before it was due. I paid it on time, but they still charged me a late fee.

Have to wait sometimes most of the workers know what their doing, centrally located!

Expansive, poor service.

Service good but long long lines new cell long setup time

Love my phone

Friendly nice staff

Under staff

Always like there services.

SAD!

Jake is professional

Busy

Love ATT