Always Great Deals & Value PRICES✌👍😀

I have good experience when there.They seam helpful but my partner had a bad experience in past. He returned a three thousand dollar computer that was broken. All they did was laugh. He had insurance on it to and payed return policy.You can do better.

One of the worst retail experiences Ive ever had. I bought a new LG stove which they were supposed to install. The installers got here and said they could not install it. At least thats what I think they said. I dont mind if someones first language isnt English, but they should speak enough English so I can understand what theyre saying. The installer waved his hand and said something. Then they left the oven outside on the driveway! I had to hire a handyman, who removed the old oven in about 3 minutes and prepped and installed the new oven. Now I cant even leave a message to tell Best Buy to haul away the old oven. DO NOT BUY FROM THEM. They will leave you high and dry, and charge you a bunch of money for 24/7 support which they wont provide!The only good part of the experience was the knowledge of the sales guys.

Excellent food and yes all you can eat. Small portion diners might find it expensive. As typical with Korean BBQ restaurants, you are cooking yourself with the service staff bringing you plate after plate of food. The staff is helpful and prompt.

Has improved over the years! Improved in customer service and employee knowledge on certain tech items. However you still get some employees who don’t care and don’t know about products!

We went in to buy a smart TV. The Best Gal ever asked if we needed help... Mei was the employee. The first time in twelve years weve had 10 star help... Beautiful

Best Buy has great products, but for this store, this the third time Ive come in and hope I can find someone to help me. On Saturday, Sept 4, I went in to buy a new dishwasher. I wandered the appliances for 10 minutes with no one to ask if I needed help, granted there was one guy helping another customer. The store wasnt that busy, I went to the customer service/returns/geek squad area, I was first in line, one person was helping a costumer at the counter, and then there were six other people standing behind the counter engaging each other in pairs in conversation, maybe work related, I dont know. I stood there for a couple minutes without someone saying ill be with you shortly, I finally got help and the girl was really nice, but she didnt quite seem like she knew how to look up what I was looking for, at least didnt instill any confidence in me that she knew what she was doing. Again, she was nice, but Im, thinking this store doesnt deserve my business, I thanked her and left. I do not have this problem at Best Buy stores in the Bay Area. Management needs to be looked at or needs to step up on Customer Service.

Well I went looking for a cool gaming mouse pad with some graphics. Their in store supply is nonexistent. Only a few basic ones

Its a Best Buy. What do you expect???This location is just fine, if not more than fine. Never had a problem here. Employees are respectful and do their job well - especially given the pay.At the very least, everyone who works here is chill, safe, and doesnt bother you. Ive always felt comfortable here and attended to when I NEEDED it. Helpful enough staff, especially considering ITS A BEST BUY.5 Star Basic Corp Experience here for sure.

When you walk into a best buy you agree to 2 implicit things. First is that you arent going to get the best price on anything in the store. The second is that no matter what you buy you should be prepared to return it. If you understand and accept those two things then shopping here is fine. You essentially pay a fee in the marked up price for the convenience of having the electronics that day rather than in a few days. The store is fine, the selection is general enough, and you can ask almost any of the employees for help finding things with no issue.

Ordering online for pick up was very easy. In and Out!

It works like a normal best buy. Some things out of stock. Staff was nice

Most bestbuy stores arent great but finding customer service in this one is harder than it should be and finding knowledgeable customer service is like harder than finding a unicorn in a patch of four leaf clovers. Not a single one of the display items I tried to buy were in stock. And I was told I would have to pay first to order one, then wait a week for it to arrive. Amazon is cheaper and will arrive on my porch in 24 hours.

Found better prices for kitchen appliances t at end of Sept/beg Oct.

Got a new washer dryer and fridge for my new house everybody was cool and helpful manager have me a free tablet

What joke business model. Walk into the store for some nice headphones. I was followed the entire time by the theft staff for having a beard - long hair - just getting off work. While looking for a specific kind for 20 mins, no avail. Took another 20 mins to wait for someone to took it up and show me . ALL WHILE THEFT GUY IS WATCHING! Go to pay for said headphones ( $130 when $100 on Amazon) to WAIT for another person to “verify” my ID FOR MY BANK CARD! Never going there again. When the staff is 1/2 theft people that can’t help you and get in and out faster solely based on your hair style I’m good. Took over an hour to get some headphones when it should have taken 15 mins max. I recommend doing you due diligence on CNET and purchasing online. Very hostile and prejudice place to shop. Not to mention a waste of time unless you need it for the next day.

I had my invisible shield on because everyone around me was able to get help. Usually it is a great place for me to shop when in the Capitola area, but I will take a break from them for a while and try other spots.

I feel like this store could have more selection of products. A lot of the shelves are empty or have a lot of the same product. Variety is the spice if life. Staff is awesome. Store is clean and they have hand sanitizer bottles scattered throughout the store.

I go here whenever I can. They almost always have what I need in stocks and if they dont in can be ordered. Last time I went in I was helped by an employee named Chris. He was amazing not only finding what I needed but helped me with other issues and pointing out products he had personal experience with.

I always feel kinda ALONE when I got to BestBuy. Do people work here or what? Not only do employees NOT approach, but you can walk through the door, someone can be sitting there and say nothing! Cool electronics though!

They where helpful to me they asked if I need any help and they where very kind they made feel welcome 😊

Welcoming atmosphere. Knowledgeable employees about the products sold at Best Buy. The Geek squad is a plus.

Very disappointed in this location. Not only were they sold out of the item I was looking for, even though their online inventory said they had stock, they had entire sections of empty pegg hooks. Their inventory was very poor and the employee who tried to help acted shocked at the empty sections. How can you work somewhere and not realize your sold out of so much stock.

Always great to step into this Best Buy because the sales staff and greeters are super friendly and helpful. Thank you to a great team of pros!

Staff was great. Prices are a little high. Service (Geek Squad) was super helpful when my kids laptop died after 9 months

This place takes 1 month to refund order they make mistakes on and they make the mistakes on purpose to steal money.. these people should be shut down

No customer service at all. Basically you are on your own. No mans land.

Could use some more workers in that big place

This is the absolute worst place to buy anything in my opinion. Almost anything I can get it Best buy I can get for 20 to 40% cheaper somewhere else. If all you care about is convenience and dealing with a clerk who knows just enough to be dangerous thats where you want to go. The great thing about Best buy is that when Im in the market for something I can go there and usually see it and possibly play with it, like a new computer. Then Ill go somewhere else and pay a reasonable price for it.

The employees in the laptop section were very knowledgeable and honest. They helped us out with making a decision and were not overly pushy when it became apparent that buying from Best Buy was not the best option. It was still helpful to be able to touch the products in person (with hand sanitizer) before buying them online though

It was alright, but i must say a lot of deals on anything were apperently located only on the web. Also i was also looking for a case for my new nintendo switch. They were understocked on all wii games and accessorys. I couldnt even find the base mount to make the switch work on the tv!For wii products they had maybe 10% of there inventory stocked.

Not the Best, but you can Buy there.My favorite parts are the super duper pricey TVs and the mish-mash hodge-podge aisle where you never know what plasticine treasure will be waiting-

Have some good stuff.

Great service in store, was able to get everything I needed, and its being shipped to my house for free. Got great help from the staff.

Matt was the most welcoming person I have ever delt with over the phone to any store. Felt like he truly cared to help. 100% professional, kind, helpful and humble. I was transferred to Steven, oh the knowledge that man had was a God sent! He was kinda enough to not just fix my issue, but explained it to my not so techy self the best options.The fact that not one, but two gentlemen were such a delight I will be sure to shop at Best Buy more often.

Employees helpful and store looks well organized

It was difficult to find someone to help us with it needs. The store layout itself is neat and organized. Just expect to wait around if your needing assistance as people working the floor will avoid helping you and certainly wont step over to ask you if you need assistance.

Great products, generally more expensive than say Costco... The rating is for the service or lack of service Ive received the last 5 times Ive been there. Not once did I get asked if I needed help

Great place for Electronics especially TV and Computers. Nice bright lighting. Welcoming staff.

While covid-19 is an issue in our world it certainly has hit some stores harder than others. I see the worried and tired faces of its employees on the floor. My visit was anything but good. However, this rating goes to the store manager. Hire more people or give them better training and compassion. This is certainly a double edged sword.

Sales person was very helpful. I purchased the soundbar he suggested after we tested a few out. No regrets!

The thug looking greeter at the front of the store assured me they didnt have what I was looking for. I checked for myself... had plenty of what I was looking for.I didnt even bother to let him know they had what I was looking for... no need to even try to hold a conversation with someone so dense. Looked like he should be working as a bouncer at some sleezy bar or strip club. Unbelievable how customer service has gone to SH#* !!!

Been to the cell phone department many times.....its always the same, a lot of people waiting in line and a lack of sales help. This is just another reason so many brick and mortar operations are failing. Its not a lack of customers but a lack of sales help. Good riddance to those stores that constantly leave customers (with cash in their pockets) waiting in lines that are worse than hwy.1 rush hour traffic.

The understaffing is wasting everyone’s time waiting around lines for days. A employee even told me in line that they were “…about to be off of work in 10 minutes, so…🤷🏼”.

It was ok, probably the fastest I have ever left a Best Buy in my entire life. There really was nothing that grabbed my attention, the store layout seems pretty bad, maybe its the low shelves but the store just seemed limited and like there wasnt much to shop for.

The staff was super friendly and very helpful, it made an unpleasant trip very informative and I walked out with exactly what I wanted...

The people in the computer section of best buy are awesome especially Jesse. He is on top of his stuff and is more then helpful and willing to out of his way and the extra mile to help out his customers. If every employee at bestbuy could be like him they wouldnt have an awesome staff at bestbuy.

Clean and well organized best buy

Very dsorganized. inventory sitting on floor. Sales staff uncertain where various items were located withing their store.

We received amazing detailed consultation and service during our visit today and buying a new fridge. Highly recommend

I bought a TV there 8 months ago that stopped working. I am unable to even get a person on the telephone to talk to about what I should do. The store is not accepting calls and the corporate number will not put anyone on line unless I had paid for an additional warranty upon purchase. I will never buy anything there again and I recommend that you dont buy electronics there if you want it to function more than a year.

Helpful and kind employees ans clean store. The only downside I have about this location is that their escalator makes unusual and kind of loud noises sometimes, but that isnt the fault of anyone in the store and so I didnt want to dock a star in my review for that.

No customer service. We waited for 45 minutes with no help after asking 3 times. We helped a couple people with computer? Who were also waiting for help

Good selection, great customer service.

This is the sum of multiple visits in mid-April 2021 during my melt down regarding my old faithful laptops death (I thought).I purchased a new one, ouch, took the old one to Geek Squad to have the info removed from the brain of the old one and transplanted into the new one. Within the first day I realized the new one was defective...yada, yada, yada, The Geek Squad revived my old sweet touch screen pc and I was able to return the new one.I have to say I was not especially cordial during the first part of this whole scenario, but ALL of the people in Best Buy were Very helpful and courteous, particularly Michael and Brenda in the Geek Squad.Hats off to the B B employees, everyone that made eye contact looked like they could be smiling under the masks.

Got what I wanted. In and out. It was great..

Staff was helpful once I tracked them down. BB website showed that my local store had an item I wanted in stock. My local store did not have any in inventory. Back to online shopping I go.

There were very few Shoppers in the store, I managed to get help and checked out very quickly, the staff was efficient and courteous and they had good stock. So all in all a great experience.

Best Buy twice sold me used items as if they were new.One time, I bought a computer mouse in this store, which had multiple tiny scratches on it, suggesting it had been used before, but was sold as new.Another time, I ordered online a multicooker. When it arrived, it turned out to have small stains and scratches on various parts and sesame seed inside. Apparently, someone cooked in it before, but then it was returned and refurbished. However, they didnt even clean it properly. The website, the packaging and the receipt did not indicate the device was used or refurbished; the item was sold as if it were new. I returned it for a full refund.Extremely disappointed in Best Buy. Its actually illegal to sell used items as new. Will never buy anything from them again.

Good selection of products as well as customer service.

Friendly, fast and efficient. Great selections.

Mixed emotions about this store. Went into purchase a new computer and the staff was helpful. Decided to have the Geek Squad transfer our data over so, made an appointment and dropped off our computers. Five days later, we got a call telling us that our new computer wasnt working so, back to the store to choose another computer (return/exchange was very smooth). Got our new computer back the very next day which was great. Heres where it gets sticky.When our email (Outlook) was transferred, it wasnt pointing to the correct folder. We thought we knew how to change the path; however, wanted to be sure we were doing it correctly. Tried for three days to get through to Best Buy and each and every phone call ended up being disconnected -- even calls to other departments! We finally contacted the main Chat Line (somewhere overseas Im sure) where they said they could help us but for a price. Nice follow-through service, NOT. Anyway, fixed the issue ourselves but disappointed in Best Buys phone availability.

People are friendly but Best Buy let me down on my latest purchase. Bought a stainless steel microwave and did curbside pick up. That was cool. Went to install it a couple days later, was the white model. Took over 30 min on phone to talk to someone. I had to bring it back into the store to exchange. They should have brought the correct one to my house and picked up the wrong one. I then had to stand around waiting while they tried to find the correct one when I got there. What a waste of my time. No real sorry, no compensation for my wasted time.

Amazing curbside service. I waited 1 minute, maybe 2 the most and was brought out my item. thanks best buy!!

It is good for whole sales, but it is pricey when it comes to other products, God bless.

No stereo installer. Didnt have any of the display stereos in stock. Just a big let down. I guess they should be considered a tv and cell phone store since thats their primary stock these days

Had a somewhat long wait for service. Only had one service person. Another sales person showed up.

Actually not bad prices

Very helpful and knowledgeable

Went to exchange something and was told there was a better product for my needs. It was true! Found the perfect thing I needed. Very friendly and helpful.

Best Buy is local, about a mile over the bridge. I appreciate their business model, availability of product quick shipping when not in stock, and even technologically and digitally making pickups more convenient (barcode right in the receipt for the service rep to scan). You may remember how it used to be...

The customer service was so abismal I had to threaten to leave and purchase elsewhere in order to get help. Actually, I wish I would have left and gone elsewhere. Never again!

Best place for electronics in Santa Cruz.They have everything you need right here without having to go over the hill. Friendly, helpful and knowledgeable staff

Hated it. Over priced and hostile staff... Atmosphere is not friendly. Avoid this big box store and go online to get better deals.

Dont expect them to answer any phone calls at this location. Pretty frustrating

No one offered to help as I entered the store although a few clerks were standing around. I was looking for the Mac are computer and I finally found it and one clerk was already helping another gentleman. I stood there and I spoke up and said I hope you dont mind if I eavesdrop because Im interested in this as well. The clerk said well excuse me Ill be right back here this instant the other customer somewhere else in the store and he never came back. I decided to leave and pursue the Mac computer through Apple

I recently purchased a great car stereo at a good price.

Kinda tired of no help from anyone. (Cant even find someone to help).

Super friendly staff! Clean and organized store.

We bought our appliances for our new house. Got them on sale and when the price went down before delivery, we saved even more! Went back a while ago to ask about Tvs and got a young man who really knew is Tvs. Answered all my questions in a way that I could really understand 😃☺️

Good Christmas deals and mangers were very helpful 😊 cellphone employees too

Absolutely the WORST experience of the week. Short staffed, had to wait a long time just to talk to someone who took forever to eventually not help at all. Long line to wait to check out and only two cashiers. Huge line outside... there should have been more workers. Stressed me out. Never go back.

I paid for my items and went well during checkout, but as I walked to the exit maybe less than 5 steps from the cashier.The door people told me to show them my recpit.They saw me while I was paying for my items. While they let other customers walk without showing receipt.I did show my receipt to them but it left a negative expirence.

The sales person was very helpful and knowledgeable.

Think twice before buying electronics online with Best Buy. I bought an Insignia stereo receiver which died after about 12 hours of use. Its still under warranty. I contacted service four times and got nowhere. Everyone I talked to said I have a valid claim but no one would do anything. I was given a number for Geek Squad service but no one ever answered. Finally I was told I would receive a callback to resolve the issue but that never happened .Also, Covid-19 safeguards for service are deficient according to California standards. Clearly product quality and support are huge problems, so instead of more frustration dealing with Best Buy, Im just going somewhere else to replace the receiver,. Ive been a regular customer for years but this experience tells me that Best Buy is your worst choice when it comes to customer service or standing behind products. I wont be back.

Attentive as well as insightful staff. Answered my questions and explained them to me so I could easily understand them. Nice people.

They typically have what you need. Customer service doesnt exactly exist throughout the majority of the place though

Was there yesterday, place was a ghost town, lots of shelves empty, many employees running around, but nobody helping. there were about 6 persons in line for 1 cashier..... have been other best buy in Bay Area, this is an outlier ....not the best example

Helpful staff and good range of appliances.

Im glad they have reopened. The stock is currently very limited at this location, so just keep that in mind. I suggest checking online to make sure they have the item you are looking for first, before going to the store. Best Buy staff are wonderful as always.

It has been a long time since I have been there. Service was great. We bought a laptop. The salesperson was very knowledgeable.

My experience was excellent here at best buy. I worked with a very knowledgeable, professional and actually by my surprise very kind man named Derek G. He was very organized yet easy going and really knows his stuff! He wasnt pushy, gave me options and helped me put together a very nice package of all my kitchen appliances I needed without breaking the bank. Thanks again Derek, we love our new kitchen, couldnt have done this without you!Jeff, Chandra, and Perry .

Always so nice and polite. I don’t do much shopping but when I do, I feel so tense. This place never tense.

Its ok service is to be expected, prices are ok. Nothing to write home about.

Best Buy is the first place I go to for electronics. I am always satisfied with the assistance my family and I receive there.

Had a hard time getting a clerk to help me. The clerk assisted me.He knew his stock

Eddie is awesome. Hes polite, patient, and knowledgeable. Thanks Eddie!

Its always fun to shop Best Buy. They have some terrific prices and carry a good selection. The staff are largely knowledgeable although it can be a challenging to find assistance.

Was looking for an air fryer and a blender. NOT ONE product in the shelf matched the tag, so after spending almost 15 minutes to get to the cashier imagine my surprise when the total was almost $200 MORE than what the tags added up to!! Ill stick with bestbuy.com, thanks

Friendly help but not as knowledgeable as you need them to be. And nobody was available to help out with that deficit of knowledge on subject