Adrian Archibeque was literally wonderful. He wasn’t aggressive, very personable, he listened to what I wanted, created a very welcoming and fun environment, and was professional while still remembering that sales isn’t a transaction but an interaction. I bought my first brand new car on my own from Ocean Honda and it was all because of Adrian’s calm demeanor and catering characteristics. Sometimes it’s the little things in customer service based jobs like bringing snacks over when they say they’re hungry or even sitting there joking around while we waited or even sending a card personalized after the purchase and if you need a car I’d recommend Adrian every single time.

UPDATE 06/29:The service manager contacted me promptly in the evening of 06/28 (when I posted the original review) and offered to install the part the next day waiving the charge for the labor (~2hrs). I appreciated the quick response and his offer to make up for my negative experience. This ended up saving me over $150 with respect to what I was originally quoted. Also, no wait time at the drop off today.Im happy with the service I received now, hence updating my rating to 4 stars. I will update this to 5 stars if the next couple of services will go smoothly.ORIGINAL REVIEW 06/28:I contacted the dealer for a service on my car. I was quoted $399 including parts and service. I called back the next day to make the appointment, and asked again to confirm the price, they confirmed. I brought the car in this morning for the appointment, it took 50 minutes to check-in, yes 50 minutes to check-in with the appointment....and then the person brought me in to sign in the service agreement and gave me a new quote over $600 ... I told them I was quoted $399 and confirmed twice before coming in, but it doesnt matter, they dont have it on record since they were phone calls... All they offered was 10% off this inflated price, still well above what I was quoted.Long story short: dont trust these people, at least over the phone, and make sure they send you an email with the quote before going in, Also expect an insane waiting time to drop off your car, even if you have an appointment.

Im writing this about the Parts Department Manager, Jaime C. I called in on a Friday, right at 5pm as they were closing. Jamie picked up the phone and helped me to push through an order for parts I desperately needed.Come Tuesday, I resolved my issue and no longer needed the parts.I walked in, and Jamie helped me with my refund and got me all squared away. I felt a bit guilty, but he was super cool about it and had me out the door quickly. Great attitude and ethics.Thanks again!

Was completely satisfied with our salesman, Lindel and our finance associate, Jorge. Both were professional and efficient. Thank you, gentlemen.

Dont like costumer service at the service/ repair department. Also u need to pay a diagnostic fee for each part u want them to look at. An oil change was just $99, reminds me why I go to valvoline instant oil, they always send me great coupons, unlike OSH

This locations sales and management are deceitful buyer beware. I went to buy a 2022 Honda at this dealership last week. They had no cars in stock but said they expected delivery in 2 weeks. The salesman quoted a price 6000 Dollars higher than the going rate for the car and made optional add-ons mandatory. They requested a full amount check to be held until the car arrives. No sales contract was signed. I did price matching at other dealerships and immediately realized they were trying to scam an additional 6000 dollars. I canceled the agreement the next day by phone with the salesperson and told the salesperson why. The day after they attempted to cash my check for the full amount as retaliation and management stated that they had every right to do so. I cancelled the check beforehand and moved on but this dealership has no integrity; be very careful at this location.

I frequently have my car serviced here and was very impressed with the customer service I received from Alexis Ortiz who was my service advisor. Alexis took the time to explain to me each of the suggested services and was willing to answer any question I had. He was very friendly and knowledgeable and he even gave me a breakdown of the prices to help me understand the cost of each service.

I meet with Jeff Winton. I heard he was an honest guy with lots of great experience. I was thrilled with my car buying experience. He answered all my questions was very patient with me. He took me on a ride let me drive and showed me all the features of the car. He gave me a chance to drive two cars and helped me choose which one I was going to buy. I love my new car. I will come back to Ocean Honda again everyone was friendly and helpful.

Avoid the maintenance department here if at all possible. After owning Hondas for 20 years, we are seriously considering switching to another brand just to avoid having to deal with them. Terrible service and inflated prices.Examples: We wanted to have a bike rack hitch installed on our 2012 Honda Odyssey. They asked 2X for the parts compared to the price from Amazon, and wanted to charge 3X as much for labor as the very high quality Honda shop just down the road. Weve been called in multiple time for recall issues, only to find that the part was not in stock. Our friend had the catalytic converter stolen from off her Accord. They wanted $6,100 to replace it.

Fine dealership, good inventory. But the sales tactics are old fashioned and depend on negotiating everything. They also call incessantly if you show any interest. But theyre very difficult to actually deal with since everything feels like a tactic instead of a conversation. Sales people have limited ability to give answers so everything has to go back to the manager which drags every step out. Their trade in estimates are well below blue book and you can often do better yourself.

Love this location and the management and customer service. Jeff has helped me for two years and im hoping in another two i can go back for the same TLC they provided this time. They put me first made the process fun and easy. Thanks oceanside. Your the best!

Full of sales tricks, no sincerity at all. No honestlyand Waste time. I called to confirmed lease price When I reached dealership after couple hour driving. They doubled the price of lease. Very disappointed, will report to Honda with all deals quotes.

I had the best experience buying my first car ! There was no pressure I felt very comfortable not like the (other guys) Steven zigman thank you so much he took the time to help me find the right car for me and even was there to hand me the keys when I picked it up and showed me all the features before I drove away 💜

Great car buying experience. I bought a 2018 Honda Fit, Certified Pre-Owned. The folks I dealt with at Ocean Honda Santa Cruz were very straight forward and low-pressure. They really tried hard to get me the deal I wanted. This is probably the best car buying experience Ive had. Thank you especially to Dylan, Shauna and Julie!

Eric Mendoza is a great service specialist. He has a positive attitude and great customer service skills. He answered my questions and went out of his way to explain them. Really helpful and friendly staff.

This is a great place to go if you want to empty your bank account for unnecessary service. If you want to feel like just another number and not an actual person, go here. I have never had a good experience in the seven years I have been going here and finally decided to look around. I highly suggest looking around. You might find a great little Japanese auto repair in the Live Oak area off of Brommer that won’t charge you an arm and a leg to change your brake light.

We dropped the car off in the evening. And by the next morning it was done. Really really quick. Really really happy with their service. Always. Sam Linder Honda not the same experience.

U normal place to buy cars. Clean inside out ..salesman r good to you.

Bought a new car!! Long process, but relatively painlessSuper mellow, laid back, Pablo is your guy

We bought a CRV from Ocean Honda last year in January with about 21K miles and Ill say its a comfortable car that performs well. However we bought a car doc extended service plan for an extra 3K more or less and its fairly worthless. It is supposed to cover oil changes but youll have to pay extra for the oil they recommend. We took it in for recommended service for a Transmission fluid change and air and cabin filters and even though the car doc extended service says filters are covered we were still charged over $750. in parts and labor. Now weve taken it in for another service on the blind spot info system and the minimum charge to look at it is $189. So all in all weve had the car a little over a year, driven about 10,500 miles and have had out of pocket maintenance costs of over $1000 on a car that still doesnt even have 36,000 miles on it. That adds up to an extra $100. for every 1050 miles weve driven. Not a very good track record if you ask me. Buyer beware, the car doc extended service plan is worthless and Ocean Honda will try to sell it to you leading you to believe its going to save you a lot of money. What will actually save you money is buying a Toyota. My Tacoma with just over 100K on it still hasnt cost me $1000 dollars in maintenance.Now, thankfully, Dave the service manager, got wind of our displeasure and did his best to make things a bit more palatable. We appreciate the effort on his part. Now if they would just update the information on the emergency brake, it might be worth considering the car doc plan, but I still cant use the emergency brake or the battery drains. I understand from an online forum that the system could be updated so this would not happen but we were told by service that was not the case. My personal testing indicates that if I use the emergency brake the battery drains and if I dont, it doesnt. You decide.Addendum, Dave the service manager contacted us right after this went up and made a few things right. I appreciate his efforts and will see how this moves forward from here. Our out of pocket costs have dropped $231. but of course I had forgotten to add in the battery we had to buy shortly after buying the car so we are still close to $1K in service.

Desiree, who helped with my fast car service, is hands down the best. Thank you for making my experience at Ocean Honda so positive! She was super attentive, quick, and knowledgeable! She definitely deserves major recognition!

Had brake pads and rotors resurfaced in June 2021 on a 2011 CRV. Felt vibration in steering wheel on drive home afterwards. Never had that issue previously. Figured brake pads needed to break in a little to the rotors. Following month had steering rack replaced. On drive home same vibration. After I got home I wanted to look at new parts installed. Got under the car and saw Center Bearing Support bolts on driveshaft both backed out evenly. Could see tool marks on the head of the bolts. Took video of me being able to push up on the driveshaft.Tightened bolts up and drove back to dealership. No more vibration. Good thing that driveshaft didnt come apart while driving on Hwy 17 or doing 65 mph on 880.Could have been killed along with injury to other drivers.Have since sent Service Advisor text, video of loose parts, and voicemail message. No response. Also sent email to Service Manager. No response.Left voicemail message for GM.Whats interesting also is a multi-point inspection was performed under the car after the brake job. Driveshaft gets inspected.How did these bolts that were backed out get overlooked? Have lost confidence in Ocean Honda to perform simple mechanical work.

We bought a car there a few months ago!I would like to say a huge thank to Eyad for his high professionalism and care It was a wonderful experience. We were absolutely delighted with the quality of service and helpfulness, we spent several hours there processing the documents and this time flew by unnoticed in such a wonderful company.

I bought a used car from this dealership nearly two months ago, paid in full without financing. Not only did they take over a month and multiple reminders to send me the registration, I have contacted the sales department and GM several times about having not received the title without so much as a single response, much less an apology for their negligence. I have also contacted the service department multiple times (phone, chat, email) about scheduling the car GPS tracker and clear coat service that I was *required* to pay for when I purchased the car, also with no response, so I guess Im not getting that either. I also contacted the sales department about whether I can get the photos they took of my car for the online listing because I am having an issue with insurance stating that the car was already damaged at the dealership. I havent received a response to this request either. Given this level of non-service, Im very glad that I have reputable local mechanics to go to for any issues instead of this dealership. Oh and the salesperson shut down any talk of negotiation and wouldnt entertain the possibility of bringing down the price at all, so be prepared to be ripped off

The only Honda dealership in the greater Bay Area that allowed me to purchase a new vehicle in transit so I could qualify for the 0% financing before the promotion ended. 2nd vehicle purchased here. Great people. Ask for Mike and Conor!

The service here is always great. The staff is very friendly and help you get what you need.

Theres some hiccups and frustrating things that happen sometimes but if you go to Alexis youre guaranteed to get great service. Everyone is nice except the cashier women sometimes. I think its a great place despite human errors because that is absolutely okay and normal. They are wonderful.

I am investigating a possible case of Fraud involving one of their Vehicles. It doesnt look to good for this business according to the information I have collected so far, they are knowingly falsely denying warranty claims, by making verifiably false statements to my client.. ***CAUGHT ON HIDDEN CAMERA/MIC***

This last Sunday my vehicle was stolen from in front of my residence. Thanks to Ocean Hondas policy of offering a tracking app called ELO, myself and the Scotts Valley Police Department were able to track my SUV to its exact location by satellite and retrieve it under 15 minutes. My advise is, do not turn down the offer of the free Application for your mobile phone.

A wild driver in a Ocean Honda marked car came booming out of Dannys and raced thru ocean street traffic to make a right turn on to Water St. from the left lane. The crazy person cit me off twice.. Thank God she didnt hurt any one.June 30th

Today we had the greatest experience at ocean Honda in Capitola! I’ve been searching for a truck for about a year now and had some just horrible experiences with other dealers in town!! We came in today to get one vehicle and left with 2 at no hassle, no confusion, just great customer service, friendly atmosphere and definitely will recommend to anyone as well as come back in the future! Thanks Mike Livanos!!!

I bought a used car working with Steve Zigman. I appreciate that we could negotiate the purchases price through an honest exchange about the vehicles value. Good people make for good business.

No shuttle service. I was told to take the bus, call Uber, $16, or call a friend. I was also not advised work being done would cost over $250. I feel like I got screwed.

Eric, Luis, Kyle and the team know how to treat people and actually care about their customers. One of the best places to buy a car or get service on the central coast! 💯

Thank-you very much to Nico for all his help finding my 2020 Civic Sport! The challenge was finding one with a 6-speed in White or Silver. Nico kept me posted daily on their search, and he was able to find the exact one I was looking for in a couple of days. Nico took extra time in going over the basics of the car before I drove it home.Thank-you again!--Rickey--

I have been a Honda owner for 42 years and always have my vehicles serviced at a Honda dealership. I have to say I am consistently disappointed in the service at Ocean Honda. This most recent visit the service advisor forgot to order a part potentially delaying the pickup by 4 days and I was charged $200 more than the quoted service cost estimated. I complained to the manager and Thankfully he had the part delivered overnight and took me at my word on the cost quoted.

My wife bought a new HRV here about 4 years ago along with the 5 year CarDoc coverage. Im amazed and frustrated that they continue to try and sell you service items which are already included in the CarDoc. When I dropped off my wifes car off for a service at 18k miles (it had missed the 15k check up).There were a list of service options offered at an additional cost. Several of the items on the Recommended Service Menu are already in the Car Doc coverage yet they assume that a customer will just blindly go with the recommendation. They recommended a cabin filter change which indeed was needed and wanted $150+ for the a 5 minute job. I purchased the filter on line for $13 and installed it myself in minutes. Every time I ask for a loaner which is included in the CarDoc coverage, they say only if one is available and they never sound optimistic that they can accommodate your need. In summary, not a great place to go, unfortunately, Honda dealerships are limited in the area.

This was my first time buying a car and in the middle of a pandemic, I was even more stressed. Ocean Honda really made sure to assure me that I was safe and did everything they could to keep my visit as safe and efficient as possible. I was in good hands the entire time and Michael Livanos was extremely helpful over the phone and in person.

The sales staff is belittling and rude. If youre okay wit h being talked to like a child then this is the place for you. Managers try to push warranties that are not honored like they are sold. Its almost like these guys think bullying someone into over paying for a car is a sustainable sales approach.After dealing with Ocean Honda this last week I think the used car sales culture is as toxic as the jokes and stereotypes.In the end I should actually thank you guys. With your poor sales approach, expectations to push costs and beat up Honda Certified cars onto consumers Ocean Honda saved me 25 or so grand.Stay away from Ocean Honda and their parent company Victory automotive group. Im willing to bet this toxic culture is from the top to the bottom.

Wore a mask. One less worry. I got new air bags in my car

Luis is a great guy if he tells you something he will follow up on it. Even after he sells u the car.

Awesome GM. Great team who know how to get the job done!

When we arrived everyone was so helpful, they made sure we were being helped and just showed the best utmost customer service. Made us feel comfortable and addressed any questions we had. I walked out purchasing a vehicle and that team made sure I was all set. Since we traveled quite a bit they made sure we were all good to go. Thank you Pablo and to all those at Ocean Honda will definitely recommend to anyone that needs a car!

I am a long time customer of the Honda dealership on Soquel Ave. I am disappointed in how I was treated yesterday during my service. I was very specific on what service I was requesting. I was assured several times that they would take care of my car and my concerns. I got the call that my car was done, I confirmed a third time, did you fix the problem, yes everything is taken care of. Last night after i picked up my car i found that my problem was not fixed. I went back to the manager, Joe who gave us completely different information then the first service tech who assisted me yesterday. There was nothing they could do and would not refund me. A second issue came up! I got home read through my paperwork and saw that they had marked a few things that needed immediate attention BUT NEVER said a word to me or offered to fix it. They just let my teenager drive off with these issues. I am beyond frustrated and thought I could trust the service techs.

Tony and his team are the best of the best. Ive never been so impressed with a car dealership until dealing with Ocean Honda. I promise you one thing, you wont be disappointed when you see what Ive seen ☝️👌👊👍

I called around to many places but there was only one who took the time to keep in touch with me without me reaching out first again. Ocean Honda is one of the best dealerships my family and I have ever worked with. They were honest, loyal, trustworthy and made my dream finally come true. Nico and Shauna were amazing even during these times through the pandemic I knew they had as much passion about Honda’s as I do. In fact they all have a great passion for Honda’s and giving you the best customer experience because you are not just a number there you become family. I highly recommend if you ever are looking for a vehicle and want the same experience I had to go to Ocean Honda. Ask for Nicola Purikj he will take amazing care of you!

Very respectful and accommodating staff when my wife and I were looking for a new hybrid. We worked with Pablo and he was great working with our budget! I will be recommending anyone I know looking for a car to Ocean Honda, especially Pablo! We are very satisfied with our new CR-V hybrid and the experience.

It was a good car buying experience despite a few bumps on the road along the way. Rodney and Tony were awesome and made sure we were fully satisfied before driving the new 2021 Pilot off the lot!

Full of sales tricks, no sincerity at all.Waste time.

Just bought my 2019 Honda Accord Sport 2.0T and was very pleased with the overall experience. I had been shopping around for two weeks trying to find the right color and trim. Pablo and the team came through and found just the one I was looking for. I was so happy to find the car I wanted and to keep things local in Santa Cruz!I worked with Eyad in Finance to wrap everything up. I grabbed the CarDoc maintenance agreement and the 8yr extended warranty to protect my purchase. Im very happy with the pricing I received on the whole deal plus the financing they offered was a great value.I would definitely recommend doing business with the folks at Ocean Honda.

Night drop off went well for my appt the next morning. Communication in the morning on expected time of completion was perfect.

I purchased a used Honda CR-Z in January 2020. I brought it in for service today, September 22nd, for an oil change and tire rotation.My service manager was Joshua Justice. He expertly explained the options to me and made quick work of processing my work order.With an expected time of 1.5 to 2.00 hours....the car was done in just under an hour.Fact is, I purchased a used 2011 version of a CR-Z, in early 2020. You wouldnt know it from the level of service and interaction I was afforded this morning. I was treated as if Id just purchased the highest priced model they offer, and made to feel like Honda Family, if that is a thing?Anyway, I am Impressed. Im impressed with the service last January, when I went here looking for a vehicle. I was impressed that Honda offered better financing than my bank. Im impressed that whenever and wherever Ive been walking about the business waiting on paperwork or maintenance, Someone has Always come up to me and asked me if I need any assistance.Very well run Organization. I realize it is a car dealership, but it is a Car Dealership, done right.Joshua Justice was the final straw in helping me solidify my decision to purchase my next vehicle here, at Ocean Honda, as well as recommending my friends and family to do the same.Fast, to the point, and friendly. Id doubt he remembers me, but he made a great impression on myself.Mike FergusonBoeing Commercial Aircraft

I was very impressed with all that was done for me be able to buy the car of my choice. Since we are currently under some rules regarding the COVID virus, we spent time on the phone, but I also was able to take a test drive. My questions were answered, my wishes were heard and either I got exactly what I wanted or it was clear why something was not available/practical. I have purchased cars from Ocean Honda before, and I would recommend the dealership and cars to anyone looking for a new car.

I recently needed to get a new car under some stressful and pressured circumstances. I not only was able to do so with amazing speed but the staff gave me incredible support with every aspect of the process. Beautiful focus on true service!!

Great shop, had my brothers 2008 hybrid serviced here. They did a transmission service and the next day the car was shuddering from a complete stop. I called them, they got me in the same day, put me in a loaner and kept the car overnight. Next day they called me to inform me that they had done a burnishing on the trans and another flush. They didnt charge me a penny and vibration is now gone. Kudos to these guys for the dedication even on an old car.

I just bought a new Honda Accord hybrid. Rodney Bray was a great salesman. No pressure and very helpful. A+ experience!

Tried buying a car from them from a salesman (Luis) that had no idea what he was talking about. He had to run to the back every question we asked him and lied about the car we were looking into. He said they were planning to detail it and were going to make it look “brand new” but when we finally came down to buy the car he said that was never the plan. He also pulled a price on Kelly blue book for the same car but in excellent condition and tried to sell for more then that amount!! The car ( Honda Fit 2010) was no where near excellent condition and their explanations for showing the price of the excellent condition was that it was the retail price and that’s just that. Very incorrect, it’s to show the price of cars in different conditions.Every conversation with them they just had to rudely point out that they need to show the car to someone else right this second and didn’t take our meeting serious at all. We asked to speak to the manager and he was as much of a clown as his “salesman”, raising the price more then their absurd original amount. Both were rude and didn’t try to negotiate whatsoever.Long story short, they tried to sell to us for 7200, our mechanic said it wasn’t worth over 5000 out the door from a dealership and then they tried to sell it to us for 7700.Don’t let these guys scam you they are rude and don’t deserve the commission they would make from you.

Id like to shout out my service advisor, Alexis Ortiz. He was fantastic through the whole process of my service. He was kind, clear, and knowledgeable about what needed to be done and considerate about pricing. I really appreciated his help and felt his service went above and beyond.

I came in looking to trade in my Toyota van, managers were right up front to greet me in dealership, TONY Carranza was the GM, he had a sales person name Pablo help me out, Good guy brought three different vehicles for me to choose from answered all my questions, I Decided to stay with getting 2019 Honda Odyssey EX with sensing, all about safety for my kids! Managers Martin and Joe were Helpful with my searching for my financing options, Quick application no pressure, Great car doc maintenance program, i’m not doing my own service, I picked a warranty option as well. I don’t fix anything myself either. Dealership was clean friendly. A + service.Definitely recommend to friends and family and anyone searching for good service and good vehicles.

Great service from start to finish. No hassle at all. Keep up the great work.👍👍👍👍👍

I was greeted right away and asked when my appointment was. I had to wait only a few minutes while Wayne, my service provider finished with his last customer. Wayne told me it would take about an hour and he would call me to let me know when my Accord Hybrid was ready. He did call an hour later and told me it was ready to pick up. He explained what had been done to my vehicle and what was needed in a clear and friendly way. I would highly recommend Ocean Honda for service to your Honda. -Troy

Great, personal service. Car loaner qas aqesome as I had granny with me. Highly recommend.

Missy and Becka York Daniel

We got the car we wanted, 2021 Insight at a great price. Shana, Mike and Connor were very helpful.

Friendly staff and helpful.

I had to bring my Honda Pilot in as the panel in the center of the space which contains the electronic shift had a light which would not go off as water during the recent rain storm had caused a short. Any way I brought the car in, the problem was confirmed, the part ordered, and the repair successfully carried out the following day. Wayne Sparks was the advisor and he was great. He confirmed that the part had been delivered? Saw me as soon as I got to the dealership and oversaw the repair.

The team at Ocean Honda is professional and provides Exceptional customer service. They demonstrate a high level of integrity, from the sales team to the finance manager. They respected my time and listened to my needs. I have purchased many cars and this has been by far the most enjoyable car buying experience!

Great location, friendly staff. Came to the dealership in search of a Honda Accord, they had the exact model and color I wanted.Tony Carranza and Martin Angeles we’re extremely helpful in the process, fast credit approvals and offer different finance options. I highly recommend these gentlemen to handle your future purchases. Also Pablo was great at explaining features of my new vehicle, thank you guys so much! You’ve made the experience of buying my car smooth sailings. Definitely worth the distance !

Great place to buy a car. The staff is wonderful! They are attentive, inviting, and helpful. Michelle sent me pictures via text of the car I was interested in. When I got to the dealership the car was exactly what I was looking for. Michelle made the whole process easy. I definitely would recommend this dealership to all my friends and family!

I had a painless and easy experience striking a deal with the sales team at Ocean Honda. They got me into a beautiful Civic Hatchback which is turning out to be my dream car. It’s the best driving experience I’ve had in a long time (and I’m coming from Mercedes!).Pablo sold me the car and I can’t recommend him enough. Laid back, extremely knowledgeable, and not pushy. I was very excited to tell him how happy I was with my new car after my first weekend with it.

Before you read the rest of this, I would like to thank Rick the service manager he was great he really went out of his way to solve problems and I appreciate that!! Other than that the service advisors always argues with me making me feel like its my fault wheather the car was fixed under warranty or not, accountability is crucial in your customers trust for service. They never have a loaner car available for long fixes. I dont know where to start! First my paint failed twice, then they forgot to tighten my oil pan bolt on a simple oil change and all my oil flew out all over my car, I had to get towed from San Jose, then there are forein items jammed in the sunroof?? Floormats were soaked!!Possibly causing water damage to the vehicle!! Before investigating began to state that it a mom and pops place and they wouldnt do that...lol?? What??Yeah !! I also make a service appt for 2:15 and they have me waiting for over 45 minutes before being seen by service advisor, unacceptable all of it!! So many issues, there are more but Im over it sooo, get a warrant people if you buy a Honda!!

Made an appointment for 11:45. Got there 10 mins early. Was not seen until 12:10. No apologies - nothing. Then quoted a scandalous price for tires and tried to sell me a service I did not ask for. Going to Winchester Tires.

They won’t help me with a key Replacement that is covered by car doc and keep telling me different things when I ask about it

Friendly and helpful, a little pricey for some repairs, keep their word and will work with your Budget

Really great service. I am satisfied, although my car was not washed or cleaned how it has been at other dealers in the past. A rental or loaner vehicle was also not provided, used the shuttle to go home but pick up for shuttle to pick up car was a 3 hr wait.

Great Service to buy a new, certified, or used car. Efrain Martinez has helped me several times. I highly recommend stopping by for a test drive.Maintenance is done for both of my Hondas here.

The staff at Ocean honda is what keeps on bringing us back. Everyone there is very attentive, nice and willing to help. Our last purchased car was in great condition and when taking it in for a service everyone was very kind there too. Recently worked with Robert to purchase a new car and he was very helpful and answered all of our questions. We were not able to stay and learn about all the new features on our car, but Robert offered to teach us the next day when we were free. Definitely recommend Ocean Honda for your next car purchase!

The staff at Ocean Honda are polite and efficient. My car service was smooth and on time. Although there was a lot of information told to me afterwards, it was written down on the report that they gave me so that was great!

I have been coming to Ocean Honda for over 10 years for service with my Honda. Mostly my service has been straight forward and relatively quick. Every once in a while I felt I got pushed into things I didnt need, and that were overpriced. If I would decide to get a 2nd opinion somewhere else I almost always was correct on that. But I kept coming back, partly for the $20 lifetime oil change I get from Honda. But today was a quite sad experience and I might not be coming back.I got a new and young service advisor I never had before. He seemed rushed and stressed from the beginning. I said I needed an oil change and wanted the battery checked. He wrote me a service sheet proposal which had a battery replacement added. I asked him if I they would call me first before they changed the battery and he said yes. He couldnt tell me how much the battery would be if I would chose to get it under the partial warranty of the previous battery (It was 4 years old, but Honda has a 100 monthwarranty which gets you a partial refund if the battery dies before those 100 months). The advisor told me to check in with somebody else on that question. Which worried me a bit, that he didnt know how to calculate that and that was one reason I had told him to call me before replacing the battery, IF they find the battery to be bad.When making the appointment I had gotten a 1 hr estimate for the oil change and car checkup (the battery is always on the regular check list when I come for oil change). After 1 1/2 hours I asked my advisor for an estimate how long it would still take. He said he would check and get back to me in 5 minutes. He came after 15 minutes and told me it would take another hour as they still had to check the alternator and the battery. So that wasnt done yet after 1 3/4 hours. I then told him they didnt need to check or replace the battery, I wouldnt get a new one from them. He acknowledged that. About 15 minutes later I got a call from him that now my car is done. I thought great and walked back to Ocean Honda. The advisor met me outside and told me that there had been a misunderstanding, a new battery had already been installed. So 15 minutes ago he said they still needed an hour to check the battery and alternator and now they had already replaced the battery? How is that possible? At that point of feeling jerked around I got angry, and told him I had clearly said he would need to call me before replacing the battery, and just 15 minutes ago, when the battery according to him was not yet installed, I had told him to not install it. He initially tried to deny that I had told him to call me before replacing the battery, which made me more indigent. After a few minutes of arguing he ran off and said he will take the battery out again. That was done by himself. Once finished, he had another worker drive the car out to me and he told me I could leave. I said I hadnt paid for the oil change yet and went inside and did so, and then left.Not sure I will be coming back, even for a $20 oil change. Clearly the advisors either need to be pushed less to make money of customers, given more time to do their work, and definitely need to be trained how to listen to customers and how to treat them respectfully. This could make it a much better experience to get service at Ocean Honda.

Avoid getting any services from this Honda. I went for an oil change and couple of months afterwards, I was informed (from another Honda) that they left the cap and filter loose and my car had been leaking this whole time. Even though they were at fault, they refused to reimburse me for the oil change or the engine diagnosis fee because they said their mistake didnt cause any damages to the engine. They are unprofessional and will NOTE take responsibility for any of their mistakes.

Excellent experience with this service appointment at Ocean Honda. Every aspect of the process from vehicle check in, discussion with Service Advisor, estimated completion time, review of work performed, payment and vehicle pick up went smoothly and efficiently. My appointment was for routine oil change, set of new tires and wheel alignment. Prices seem fair and competitive.

They mislead you to get you into the dealership and admit it. GM Tony Carranza did not have any concerns with his salesman Kyle Walters doing so.

Always greeted by very friendly staff and taken care of quickly. They have a great waiting area for both adults and children and even have snacks (cereal bars, granola bars, and some kind of cookie) to offer while you wait. Every time Ive had service completed its been completed quicker than the estimated time given.

Love this dealership! I feel like I own a Mercedes when I go there. Love that you get lunch and snacks/beverages for free while you wait. Very professional people and service. Ive purchased two cars through them and both experiences were pleasant! Thank you Ocean Honda!

Consistently rude service staff. Not worth the extra expense each month to be treated like a defiant teenager when you have aquestion or disagree with their approach. Truly unprofessional.

I went in today for parts. The parts department is helpful and fast. I wasn’t here long this time.I bought my car here and I was very satisfied with the experience and the deal I got. I have taken it in once for service and was satisfied with everything they did and how I was handled as a customer. The courtesy shuttle left something to be desired in the way of speed, but I understand I am not the only one using that service. Next time I will have more reasonable expectations or make my own arrangements.I like Ocean Honda and will continue to shop there as long as I live in the area.

I always have a great service with Wayne. He is always helpful! I showed up with no appointment this time because noticed I have something weird going on in my car and it was taking care as usual. He is the BEST!Thank You so Much! Sonia

I am happy about my new car and the service they offered in this dealership! Thank to Mike for great sales person he is, and thanks to Conor for getting the paperwork fast and running! They even delivered my car to my home :) amazing service thank you guys!

My experience at Ocean Honda was amazing. I was looking at the CR-V and was approached by Flip Sophie. He was extremely nice, and asked me what I was interested in rather than trying to profile me and sell me what he thought I needed (my experience at Toyota). On my test drive instead of a silent awkward ride, Flip told me all about the cars capabilities and features and told me how to use each of them. It was nice to be able to try out the features on my test drive rather than trying to figure them out later on. Everyone I have worked with through the purchase of my car has been extremely helpful and accommodating, even when I was indecisive about a few options. The car I wanted wasnt on their lot, but they were able to secure the exact car the NEXT DAY! Another dealership I went to said they wouldnt be able to get the car for a month! I couldnt be happier with my experience at Ocean Honda and especially Flip Sophie. If you go in, ask for Flip!

DO NOT BUY A CAR FROM HERE! Honda’s are known to last.... until 2016 . Honda is being sued for their mishap on ac going out in 35k miles or right after warranty. I WENT TO GET IT FIXED AS I DO HAVE EXTENDED WARRANTY! They’re not telling customers it’s breaking essentially scamming people because they won’t cover it! THEY LIED THROUGH THEIR TERTH. THEY SAID MY WARRANTY WONT COVER IT BECAUSE FREON IS T LEAKING... said nothing else is broke.. BS I DIDNT PAY ANYTHING TOOK TO DIFF DEALER AND EVERYTHING GOT COVERED. SACAMMERS!!!! I pulled your card! THE WHOLE AC WAS BAD. FREON DONT JUST Disappear!I took to other dealer and the condenser and another part was bad! Ocean Honda try to get me to pay 600 cash for diagnostic and Freon that would leak out again!! Don’t buy from here !

Ocean Honda is my happy place! 😀I always get the best advice and recieve excellent service! Their technicians are very knowledgeable and resolve any issues I am experiencing quickly and efficiently! If you are having any problems with your vehicle you would be wise to get help from this great Honda dealer. Also, they have the best Deli sandwiches in town! Theyre free and they prepare your gourmet Cafe Latte or Cappuccino free as well! Dont walk, RUN to Ocean Honda for all your automotive needs!!Sincerely, 👏👏👏Matthew Sutton

Good service

Fantastic experience. Have always had great experiences at Honda, and this one is no different. Thank you, Mike, for walking me through every step. You knew exactly what I wanted and thoroughly, but efficiently, walked me through the unique features of the car. Sounds simple but the detailed walk through has already helped me maximize the cars operational capabilities. Will be back. Thanks, Mike!

Ive never had a bad experience at Ocean Honda. The people are great, the service is always excellent, and the service advisers are top notch. A shout out goes to Alexis for assisting me yesterday, 2/18/2019, with an alignment. He got me in and out of the shop in no time flat.

My salesman, Flip, was knowledgeable and patient during the months that it took me to settle on my new vehicle (Insight 2019). The finance guy (he makes up all the sales papers) was efficient and no pressure. Unlike other dealerships, I only had to shake hands with 3 people, not the usual half dozen (whats that all about, do they think Im royalty?). Ocean Honda also has a very large inventory and nice showroom.Update: 1 March 2021. I stand by my previous review for the sales department, but I have had a number of bad experiences with the service department. The first three visits service visits they did 4 things wrong that were just plain negligence. And the people at checkout were unconscious. Another time I had my service rep absolutely not listen to me (on the phone) while I carefully explained what I was wrong (constant rattle noise). I heard him typing, but it turns out he was not writing down my issue, he was doing something else. There have been other troubles with service.I will never buy another car from Ocean Honda - too bad for the sales department.

I was greeted as soon as I drove in by a courteous attendant.After only a couple of minutes my Service Advisor Eric. He was friendly,polite as well as very knowledgeable about the service my car currently needed. He quickly input all the details and had me a printed copy to review. I think it only took 10 minutes at the most. I went to a local restaurant for breakfast and upon my return I only sat in the lounge area for 2 minutes when my Service Advisor Eric notified me the cars service was completed. Everything went smoothly and completed in the quoted time frame. This is why I have been going to Open Honda for over 16 years.

Excellent customer service! Scott explained the details of the works done on my car. Staffs are very professional and courteous!

Just found a great Ridgeline and enjoyed working with an excellent service team. They are professional, customer focused and even drove the car right to my front door. Thank you to Joe and the entire sales team.

DO NOT BUY FROM HERE!I went here to look at a used Honda and had the worst experience with Luis and the sales manager. Heres why you shouldnt buy from here:- My salesman (Luis) seemed nice at first, but I quickly realized that he had a very awkward demeanor and was extremely hard to talk or negotiate with- Because of his demeanor, I asked to speak with the manager. He ended up being extremely rude and treated me with no respect or care- Besides the horrible attitude of the staff, the car simply wasnt worth what they were asking (are they ever?). I brought the car to my mechanic, who said it was worth at least $2k less than they wanted. KBB said it was worth $1k less. They wouldnt budge on the price and had the audacity to offer a $500 discount as if it was a HUGE favor to me as a local- They had said that the car was going to get body work done (it had red circles on all of the body imperfections and everything) and when I later asked about the bodywork, I was gaslighted and they said they never said that and the car would be sold as is. Which further proved my point that the car wasnt worth what they were asking.Overall, my experience was uncomfortable, infuriating, and a total waste of time. I would recommend giving your money to someone nicer and who actually gives a shred of care about their customers.

Great staff and friendly. I left my car there to see what they can do to my engine. The day I left my car there I didnt get a call back on what was done to my car and what will happen next. I called them and kept being transferred to voicemail of the associate and a run around of two associates with the same name. I was irritated till finally I got an answer back. They told me the car is ready and to come on in to pick it up.Upon getting to the shop, they were clueless on what is wrong with the engine and they didnt want to work on the engine due to the components that are not meant for the car. They sat me down and talked about the engine on what was wrong and what they found. I already told them prior what was wrong and what my scanner picked up when I diagnose the car. They went into details but that got no where. I had to get another tow truck to take my car out of there prior to having a tow truck bring my car there. Instead of saving money I wasted $140 in towing fees just to hear the problems what I told them already.Now ocean Honda is suppose to take care of their own kind of cars, why is my Honda not good enough to be worked on regardless what components there are. UNTIL the day I met with Pearce European & Japanese Service. They went beyond my expectations and were not afraid to work on the engine. I got my car in working condition thanks to them. Ocean Honda needs to retrain their mechanics on how to work on a Honda engine. Especially a s2000 engine. I will never take my car to this Ocean Honda for repairs. My trust and loyalty went away. If anyone cant get your car repaired. I recommend Pearce European & Japanese Service. I would give them 1 million stars for their service if I could