I was assigned University by my auto insurance when I needed emergency roadside assistance. My car wouldn’t start but the interior lights were on so I was sure it was a starter or alternator issue. When the driver arrived he did a brief inspection and suggested a jump before towing. Turns out, it was a battery issue not a mechanical one. I am so grateful that the driver took the initiative to investigate what was going on before towing and saved me the hassle/expense of a mechanics battery cost and arranging pick up of my vehicle. The professionalism of the driver has not gone unnoticed and I will happily use them again for future needs as well as recommend them to others.

Edit: If my provider canceled shortly after 9am they wouldnt have sent me a message at 953 telling me you were delayed 30min.My car needed towed to the mechanic. At 8 am they were assigned by my roadside service to pick up my car with an estimated 60-70 hour wait. At 9:24am I called to get an estimate on how long since I work 3rd shift and needed sleep. We arranged to have the car left unlocked with access to the key so I didnt have to be present. At 9:53 I get a notice that they have a delay of 30 minutes. At 10:45am I get a call that someone will be here in 20 minutes. At 12:22pm my car is still sitting here. I call the mechanic that my appointment was with my to explain why my car isnt there and if he recommended a service. At this time a new towing company is calling to tell me they will be here in 30 minutes. I now have to pay another day of car rental because my car wont be looked at today and have had very little sleep and the company I called 15 min ago is picking up my car now. Take your business elsewhere

I went for an oil change.It was very quick, the staff was professional and friendly.Ill definitely be returning.

This is my new auto place. I had to get my car towed, and he offered his services instead of taking my car to the dealership. BEST CHOICE I EVER MADE!! I needed a new alternator, battery, oil change, new belt, and air filter. He gave me a great discount, got it towed, and all work done in the same few hours. It only cost me 616.00!! I could never have been that lucky at Bell Tire or the dealership. He even stayed after hours so I could come and get my car. I am forever grateful and recommend this place to everyone. Please ignore the bad ratings, they are far from the truth.

These guys are awesome! Had to make a very short notice emergency trip from NE to NY and needed an oil change in the car. Called them while I was on the road and was told to bring it down right away, they took care of us! Drove in, hung out in the car while they did the oil change, BS’ed with them the whole time. The whole thing took maybe 20 mins. Great company, great service, great price. 10/10 would go here again and recommend to others!

I have used this company at least 5 times to haul stuff to my shop. I am not a regular customer so I dont get special treatment (wish I did). They were always timely and got the job done no matter what it took. A couple of my pick ups were not the easiest. I have had good luck with them. Dont be afraid to give them a try!!

Zero star rating. Unprofessional, rude, and non communicative. State Farm scheduled a tow for my car next morning at 8:30. At 8:45 I called state farm to confirm. At 8:50 these guys said they’d be another 60-90 mins in winter and hung up on me when I asked why they didn’t meet the scheduled time. I called back thinking surely it was a mistake. I explained my situation and asked if they never received a call from State Farm. The guy changed his tune and blamed it all on State Farm. He confirmed my address and everything then hung up on me again. One minute later I got a notification and call from State Farm saying they’d dropped my contract and State Farm had to choose a different one which would be another two hour wait. I will never use a business that is rude, not communicative and leaves people out in the cold to be petty. They told State Farm they couldn’t pick me up because there tow truck needed maintenance. That is simply not true as they just confirmed with me the time frame before hanging up. They didn’t even tell me they were cancelling service. All in all not a business I will ever recommend for anyone in need of good honest help or timely service. Zero star rating.

Driver almost hit me twice due to his negligence of paying attention. Called to tell them and they cussed me out and hung up! Trash business with trash drivers!

Drivers sloppy all over the roads. Negligent irresponsible danger to the community.

Took good care of me.

Quick service, great people working there

Horrible service, scheduled a State Farm tow. Was told 60-90 minutes. After 2 hours I got on the insurance app and it said service completed when they never showed at all. Called University Auto and was told Im next up. Waited ANOTHER hour, called State Farm...they called University Auto and....surprise!!! Wrecker is on its way. Will believe it when I see it! Wish I could give 0 stars.

They do light checks lube all preventive maintenance checks to ensure your vehicle is running in its best way possible. I went for oil change and they checked my air filter and put lubricant on all moving parts.Fast and friendly

Corvil was a Godsend. Our car wouldnt start and wouldnt take a jump from our other vehicle. Roadside assistance sent our guardian angel to us. Instead of the tow, he gave us a jump and drove with us to the nearby service station where we got a new battery. Just yesterday we were told it was the alternator, so got a new one of those yesterday. Hopefully our troubles our solved for now.

This is one of the most honest mechanic shops around best tow service in 6 counties and veteran owned and operated you cant get more American than that

They are rude and dont want to refund my money for a service they didnt do

We had a flat tire on the busy bypass. University was called and came promptly. He was very courteous to my husband and I, and very knowledgeable. Our house was on the way to designated repair center so he dropped us off. No need to find a way home. What a great guy and company!

Zero stars! Very poor service, poor customer service, not on time, & outright rude!! I highly recommend not useing this company for any service you may need! This company was to pick up my vehicle at 1230pm from the dealership, I received 2 phone calls between the hours of 1pm and 230pm with apologies that they hadnt picked up my vehicle, I stayed calm and told them it was ok. Third phone call they seemed to have forgotten where I initially told them where my vehicle was and went to a different location & I received another apology & was told they were on their way to get my vehicle. Another hour passes, my vehicle still not picked up so I give them a call, I was told I needed to change the address of pick up myself. Of course I got mad because I already gave both pick up and drop off location atleast 4 times. The manager Carval hung up on me for gettting mad at their poor service & canceled the tow service on me.

DO NOT GO here for car repairs. Quoted my wife a decent price to replace her starter. What was not mentioned is that they used a remanufactured Napa starter which they charged $267 for. Part costs $161 at Napa in South Bend on Main street. That is about a 165% mark up on the part. They say they save you money by only charging $90 an hour, while Gates charges $120. Its not much savings when they jack up the parts so much. Called and complained about not using a new starter. Was told a new one costs $450, once again new one at same Napa store in South Bend $250. Thats an almost 180% mark up. Dishonest and untrustworthy mechanic shop. Will never do business with this place again. Add the fact that neither my wife or myself smokes. Yet the car now smells of smoke. Extremely unprofessional. Wish I could give 0 stars.

Carvel has the wit of a wizard and the skill of a wolverine.

They were very nice. They only charged me to fix what i needed, they also have the best towing service ive ever came across.

Very friendly and extremely helpful and timely!!!!

Went for an oil change and my receipt said 10 point inspection and that wasnt done like last time. They never checked wiper, lights, turn signals, or tires.

Jeff came out on time and effficently restarted my car after the battery had died. Good advice on next step as well.

Good place for a quick oil change, friendly staff. In and out super quick.

Horrible driving. Thanks for purposefully cutting us off today and slamming on your breaks to make us slow down once you passed us. I have two babies in this vehicle. Simmer down on your road rage. Im sure the persons car you are hauling would not appreciate it. Your company name is written all over your vehicle and now you have this review.

Very friendly and took real care to get my car on to the truck. Would recommend.

Locked my keys in my car, Carval got it unlocked within minutes of arrival!

Great service on oil changes. In/out in 10 min.

Horrible driver. Decides to go straight in the turn lane and ran me off the road.

They were kind to me when my car broke down

Disrespectful 👎🏽🚮🚮🚮