We had excellent customer service β¦starting with the first steps into the door, ordering, delivery and follow up ! Love our lighting fixtures and Jane whom we worked with π
Excellent place for professionals to get the supplies they need.
Drove 2 hours. Showroom was appointment only it said. Called lady was very rude. Would not let us in. Said she was only one there. And was to busy. Been nice if it was posted on the website.Called again to let manager know the situation and the lady was rude again.
Great selection but I didnt find what I was looking for. People were very nice.
Excellent supportive sales work every visit.
Our electrician encouraged us to shop there and we are so very glad we did! Not only did we find it to be a BEAUTIFUL showroom with lots and lots of options for lights and fans...from the economical versions to the very affordable and indeed they have the other extreme of what I would call luxury versions...ones that I am only able to dream about. But what a thrill to wonder amongst them for a while.I had the pleasure of working with Pamela and found her to be amazing! Pam is intuitive and got to know me and my tastes pretty quickly. She guided me to options I am sure to enjoy for years to come.I have never, ever visited a lighting showroom like this one before and highly recommend you to it.Christine Swanson
Just left the place for the last time. I bought many lights over the past years for the house. I purchased 5 LED bulbs for the outside lights and had one go bad. 3 year warranty, HA, if I want to warranty the bulb I need to contact Satco the maker of the bulb and send it back to them. Not helpful with anything and very rude. I was nice and let them know they lost a good customer and will anyone that I take to, if the subject comes up, how the people treat there customers. I work with a lot of people.
Very good selection and very helpful and knowledgeable associates. They have a very good selection off product: different price range, brands and styles. Great showroom. They have all latest trends.
My experience was great! Jane was extremely helpful and I ended up buying two bathroom light fixtures at a sale bargain!
Very happy with this store. Ive gotten several distinctive and high quality fixtures from them. Recently I got a small space heater there, but it quit working after a while. I thought returning it would be a problem, but to my surprise they gave me a full refund. Ill be back the next time I need a light.
It is amazing. Any thing you might want in lighting can be found from the very simple to extravagant. Loved it.
They had a great selection of lights. The woman who helped us was very knowledgeable. Prices were good also.
This store is not even worthy of one star. (I had to leave at least one star otherwise the comment wont post!) Husband called and got a lady on the phone who put him through to customer service. Phone rang at least 35 times before the same woman picked up again. My husband tells her no one ever answered so she proceeds to put him through for a second time. Phone again rings at least 25 times before someone picks up. The guy on the other end tells my husband Boy, you dont give up do you? My husband tells him that he needs a specific capacitor. The man tells him, yes, we have one. My husband sends my son to pick it up, when my son gets there the guy hands him a bag and walks away. From where my son was standing he saw the guy sit down on a bucket next to another employee! My son then takes the capacitor out and notices it is bigger than what my husband needed. My son gets the guy to come back over and my son asks the employee if that size capacitor will work. (My husband had taken a picture of what he needed) the employee then tells my son well certainly not. The employee then proceeds to walk away! My son asked the employee if he had the capacitor he needed. The employee told my son they didnt have one! We live at least 20 minutes away from this business, what a huge wast of time, gas and patience!
Very helpful. Listened to my questions and directed me to the correct product for our needs.
Very knowledgeable
Beautiful lighting available, most can pass for art work!! The staff were quick to attend our needs and helpedus in lightning speed!! Wonderful place, highly recommend!!
Must read. Worst customer experience in my life. I work Monday thru Friday during the week and this store is only open Monday thru Friday. My wife and I have been remodeling our house and we need many new lights for it. We are expecting to spend upwards of $3000 on lighting. I know for many that may not be a lot of money. But for my wife and I that is a lot. I managed to sneak out of work and hour early today to look at lights at this store. Traffic was very bad and my wife and I didnβt manage to show up at the store till about 15 minutes till 5 pm when their sign said they closed. I was approached at about 10 till five and told the store closed in 10 minutes. Two minutes later a women asked if we were purchasing lights for a whole house. When I told her no but I still needed a considerable amount of lights she was less that interested. She walked away. One minute later the same women announced on the pa that the store would be closing in 8 minutes. While my wife and I were taking notes on a couple lights they turned off all the lights in the building at 4:57. I have never witnessed anything like this in my life. Their business must be incredibly good to allow them to treat customers like this. If they treat me like this before they take my money, how do you think they will treat me after they take my money. Run away from this place.
The guys are the bestThey know what i want even if i am not sure of the name its called
Have any kind of lighting fixture or lights that you would need for home or business beautiful displays helpful people
Beautiful displays and wonderful staff i would suggest this place if your looking for elegant lighting needs
Good customer service I went to store today and they help me out today
Very rude and unhelpful service at the parts building on 7/25 in late morning. I needed a replacement part (transformer) and the man said hed never seen one like this and they dont carry transformers any more. I told him that I bought the light fixture there and he told me to go see the girls in the lighting shop. I came home, when to another local lighting store and (of course) they could order the transformer we needed.
HORRIBLE EXPERIENCE!!PEOPLE IN THERE ARE RUDE & DISCRIMINATIVE!I was looking for a couple of lights for my new home but i walked out in 10 minutes.No way im giving them my money...let me go to another company.Argh!Only gave a 1star because there was no 0 star to give.
Why arenβt you open on Saturdays or evenings so that people that work can come visit?
Great place...they have everything you need
Only open 9-5!!Closed on weekends. How do you expect people to shop there???
Went here to try to get a replacement Run start capacitor at five minutes to 5. They close at 5 but today decided to close early. Even though they saw me from inside they refused to come to the door. Now well have to go through this cold night without a furnace! Four inconsiderate people inside pretending they didnt see me.
Excellent selection of lighting Best in Michiana
Extremely Rude. Would not recommend at all.
Good fast friendly help.
Very helpful,good service.
Great people have what you want
Best place for Electrical Supply and a great lighting showroom
Great place great people
This was very bad experience no refunds on anything.
Great Service