I am changing my review of this Starbucks. This is a good Starbucks who makes good coffee when I CAN afford to get it instead of water. The employees are all nice. I recommend this Starbucks. I still would like a free small coffee for my previous experience here but if I don’t get that it’s no huge deal. I apologize for my previous review.

I frequent this establishment weekly and had a not so great start to my Tuesday here. Placed a mobile order at 4:35 since it says they are open at 4:30am aka should be ready to serve food/coffee to the public if you’re listed as open and that is what your store is for right? The app let me order, obviously, as pictured. I showed up for drive thru pick up. No one answered. Went to the front door and it was still locked. Showed them my phone that I had a mobile order and so did another lady standing outside with me. (We needed to get to work) Was sent away without my food/drink and without a refund. They told me I’d need to come back later if I wanted a resolution. Very inconvenient but luckily I work nearby. Not sure about the other lady though. Went back AFTER 5 to get my order. They said they saw the sticker printed for the order but couldn’t find it. Keep in mind I was completely polite through this entire experience. I stood there and waited for my food to be made. They gave it to me. No apologies. Not an ideal experience at 5am. Moral of the story: please fix your listed open hours and limit your ordering hours on your app so more people don’t encounter this problem.

This location is fast at getting your order out but my drink never tastes 100%. Their cold brew doesn’t taste as fresh as it used to, same with the iced coffee. My dog always loves his puppuccino though!

Friendly staff, good coffee, clean restroom.

- One of the best coffee places- Has good breakfast sandwiches- Limited edition drinks- Reccomended? Yes.- also reccomend going inside to order, the drive thru lines are too crowded

This location has improved a lot since I posted a negative review. New people, great service.

Its a Starbucks so its just like youd expect. Staff was extremely friendly.

Dont like it is really strong coffee and it doesnt taste good as what it looks like.

Kendall and Tricia are the absolute best! Ive been coming here for almost 18 months @ 3-5x a week. Service is fantastic, fast and accurate! They are both so very kind, feels like family ☺️

Dissappointed. 2 Caramel Macchiato’s in a row that weren’t right ….. today’s had coffee and whip cream only. Yes, the label read Carmi Frapp nonfat, add whip, double.Will still visit been a long time customer….will check before I leave window next time

Fast and the coffee is good. Never had a mix up. Uncomfortabley friendly though Im sure thats a corporate requirement. Regardless, they just their butts and push the cars through the line at an incredible pace. Nice people, polite and friendly.

There’s always a bit of a line going through the drivethru, but they seem to move it along fairly fast! This is my all time favorite Starbucks to go to, I actually pass 7 on my way in to work and always stop at this location. The staff here is exceptional!!

Great views.

The manager is amazing here! She worries about the safety of her customers and looks to strategize the tables for their safety and social distancing. She asked me to move in a polite and courteous way and gave me $4 for my next purchase. God bless this woman and may her business multiply.

Yesterday morning a girl with a tag name: Kelly took care of my order by the window. Excellent manners, quick, and great social/customer skills! Please hire more people like Kelly that love what they do, it brings sunshine to your business and people always wanna go back!

I love going to Starbucks ! Especially when there are sweet and kind people working there, I’m talking about Andrew and many others that I couldn’t get the names of, but every morning they’re very cheerful and Idk how they do it at 6am, but I love going to this Starbucks location because of them❤️

Slowest starbucks I have ever encountered. There has been a long line the last 3 times Ive attempted to order from here, so long that we decided not to and drive away. This time I stayed in line since I had some time, in over 20 minutes the line had moved only maybe 6-8 customers, and seeing i had still 3 more customers to wait for and my phone in order for a close restaurant had already been ready for 5 minutes I left without ordering, again.

Delicious 😋

Love there coffee

I been having a little issues in the past in this location. I know no one’s perfect but they are making the same mistakes over and over, I ordered a Venti Coffee and they filled medium close to a grande size instead of.

I have just picked up my order and my caramel macchiato is the worst coffee I’ve ever had. I can’t even finish it because it’s painful to.

Gabriela is an amazing barista! She always makes my drink right and is so sweet!! She always makes my day better! She definitely deserves a raise!! :)

Good coffee ☕️ shop

Fairly quick and our order taker was very funny !!

Awsome!!!!My Special needs Daughter loves Chocolate Peppermint Mocha and they always Put Alot of Whip cream She Loves it..you guys make her Feel special.Thank you

Idk if it was the shift of people working but I ordered an iced drink with light ice and I got my drink blended- literally not what I asked for AT ALL. and it was only filled half way the rest of it was foam. They told me they could remake it and he brought it inside and the workers were talking about me right there as if I couldn’t hear them. I love this Starbucks but I am never going there with the later shift workers again.

Great coffee!

Was in a hurry and tried to stop in real quick since hardly anyone was inside ordering. Waited 25-30 minutes to get 1 drink. They only focused on drive through.

Staff are so friendly and make a great coffee! The staff are always so great even when they are busy, but one thing I would improve is how you guys deal with reusable cups. I bring my cup into the store which is never a problem but I have seen them poring a drink from a plastic cup into a reusable one and giving it to someone in there car. The whole point is to not use plastic! Other than that, a great Starbucks location!

Friendly staff and not overly crowded.

Located on Randall near McDonald, this restaurant has great beverages and food. I usually get a large flavored coffee with a slice of banana bread...yummy! They even ask you if you want the bread warmed! My order has always been correct over the 10 years that I have been visiting this location. At times the drive through line can be long depending what time you arrive there...it usually goes fairly quickly.

The Camel Frappuccino is really plain it tastes like its only milk and caramel syrup this happened third time in a row.

Always a consistent winner for coffee, snacks and other beverages. Nice selection of bagged coffee, Tumblers, and mugs. A warm and inviting atmosphere at every Starbucks I visit. Five Stars for me!

What can I say its starbucks. Same great coffee that everyone loves just a little bit expensive which everyone already nows.

Usually a long line but I happily wait each day because their customer service is exceptional and they always make my drink on point. This is definitely the best Starbucks location in the area.

Free wireless charging. Free fast Google wifi. Cant complain

Their drinks are ALWAYS salty. Everyone is so nice and friendly though

Service. Need to stop..theres the drivetru service ..is really pfrofesional

I actually dont like coffee but the non-coffee products are actually really good! I also really liked the cakepops! The chocolate one was really chocolately!

This Starbucks location is always my go to. My drinks are always made correct and the staff is extremely nice.

Very friendly and helpful. Long line in the drive thru was handled quickly!

Love their white mocha (hot).

The drinks are to die for I recommend the mango dragon fruit

I desperately needed a Flat White this morning and knew this location was open so me and my dogs headed over and then seen the line LOL. It moved very quickly and once I got to the window, I was greeted by the nicest employee and a few more gals as they wanted to see the dogs. Juno and Tanner say thank you for the Pup Cups as well as my delicious Flat Whitel

Went to go get a peanut butter cookie turns out thats no longer on the menu and the guy suggest the Chocolate brownie. Why not Im here right. Got it warmed and I think I have found my new favorite. Very nice staff + good food

Everyone is always so friendly when I go to any Starbucks 🌟

I usually have a good experience at this Starbucks. The workers are friendly and make good drinks most of the time.

Love the shaken espresso

One of the employees has tailed gated me in the parking lot TWICE now because she was running late for work. Very unprofessional and bad taste on how she treats customers.

I love going here to get a refreshing taste the service is great even though they spell my name wrong sometimes I dont blame them 🤣👍🏻

Busy place but they did a great job as always!

My daughter brings us here. I enjoy the chai tea IF she buys it FOR ME! FAR TOO expense for retirees!

I dont like coffee

Love this location! Never messes up an order

Its a Starbucks. You know what youre going to get. Theyre quick theyre friendly theyre efficient and the new blonde espresso is fantastic please do yourself a favor and try the blond espresso. Also the refreshers are great and dont have as much caffeine as a cup of coffee for an afternoon pick you up

Its a Starbucks. Products are good. Staff is always friendly. Overpriced as they all are.

Always friendly service.

Starbucks does have good stuff but their prices are just ridiculous give me Dunkin donuts any day.

Great service!

I am hooked on Starbucks newMacauattos They are double the expression and a great hot wake me up !

Emily is the best! She has a great demeanor!

I Enjoy drinking the coffee and malts. So Delicious Good.

Made drinks fast and was good!

Great place. Love their coffee

I love the staff that works here. Theyre all so great. Starbucks is just a good place to go.

The coffee is...well Starbucks...great. But the staff is why i come here. They work so hard and seem to always smile. I love hanging out here on my days off.

I asked for a Cotten candy frap and it was watery

Ive been stopping there for the last few months in the morning because were doing electric at the tanning salon right across from the mall from them and I have to say the staff is very professional always working hard always smiling and the girlsvery friendly always smiling and plus its nothing wrong with looking at good looking girls at 6 in the morning smiling. I Starbucks I never been at

Always slow and it always seems like they just slap together my drink. Which half the time they pour all over the cup with out wiping it off. Order there at your own risk!!

Always have my order in just minutes in the rush in the AM using the app. I was introduced to the Pink Drink so that in the am with friendly staff starts the day off great!

We are always happy with our south elgin Starbucks. If there is ever an issue with our drinks, they jump right on it with a replacement. Last night, Jimmy did just that. Thanks!

Order came out correctly and the line moved quickly even during the AM rush. And my pup enjoyed her puppuccino.

Good coffee And quality

I go inside because the drive through usually has a very long line and the service is usually timely and friendly. However today my iced coffee had too much ice and it was slid across the counter like a hockey puck. Service was curt. Also wanted a bagle and that order was messed up.

Love the cheery spirit these! Everyone is so polite

I love Starbucks, but their customer service is awful. Waited almost 30 minutes on an order while customers who ordered after me got theirs first and nobody seemed to notice. Youd think theyd speed up the process or at least ask me what I was waiting for. I had to stand in line twice just to bring up that I didnt get what I ordered yet. One of the employees literally stopped with the orders and just walked away. Also, he gave me the wrong order. Worst customer service ever. Dont go on busy days. You might be late to work.

7 employees behind the counter and all doing something other that taking care of the customers poor customer service and to top it off ordered a venti and they put 3/4 coffee and the rest whip cream. Theyre to busy socializing and talk about regulars then helping the rest of the customers

Love great food and drinks the service was great highly recommend and if you go there often you should get the rewards app

I did not care for Starbucks up until about 2 weeks ago. My brother in law had an Americana and I had a sip, well now I am hooked.

Very good customer service. Everyone that works here is very helpful & friendly

Workers were joyful and very inviting! One of the best drinks was from there.

Fast and friendly drive thru. Not too busy at 6 am Friday.

Excellent service great team all smiles!

Love the service and coffee!

Venti Chai Latte with coconut milk and maybe a slice of pumpkin loaf or a bacon gouda sandwich (sans gouda). Delicious. Great drive-thru service.

Difficult to mess up tea and cake.

Stop in on our way to see my girlfriends mom as we pulled in the drive-thru was very busy as we ordered the lady was very friendly .then when we pulled up to the window to pay for our order .we totally forgot a few items the woman at the window was very Pleasant taking the extra order as we held up the line due to our fault and they were still very polite and got everything that we wanted.we felt really bad for holding up the line we paid for the lady behind us there entire order I guess so the moral of the story is these Baristas were very accommodating and never once got pissy or angry thank youMichael

Quick service, coffee prepared well. Plenty of room at noon on a Saturday.

Always love taking a break here and relaxing with a great drink.

Very nice service

Its a high priced coffee shop.But who wouldnt pay for $6 cup-a-joe? It has its perks.

Is a nice location to relax and catch up on some work

Great coffe but Wifi service needs improvement.

Its a Starbucks... Good coffee and baristas are pleasant and welcoming. 👍

Busy location but great customer service. Friendly employees.

Omg the vanilla bean with a double shot of espresso is da bomb

Workers are busy with drive up, but this is the only place that they also take care of inside customers

I prefer coffee better than lukewarm.

Took long time to make drink. While waiting for my drink other customer were severed and gone. They waited for a coworker to get off break to finish making my drink while 2 other employees refilled coffee beans...

I love Starbucks but today they messed up my order I wanted iced white chocolate mocha and they gave me iced caramel with cream didnt realize it until I tasted it and was too far to go back any other day Starbucks in South Elgin is on point.