Excellent customer service experience . I was just looking for a new card but the manager on duty was able to get me set up and connected in short order without me having to personally deal with Verizon customer service.

Angela was extremely helpful trying to fix a problem with my mom’s phone. She took the extra time to try everything possible. I really appreciated her help & expertise.Ethan was a great help with the purchase and set up of my mom’s new phone. I would recommend Go Wireless to everyone.

Had to upgrade my phone today..The staff there are very friendly and were knowledgeable of what I needed.

Angela and Sean are fantastic!! They go above and beyond to help.

The last few times I went to this Verizon the service has been awesome. So helpful and friendly. I would recommend them now (in years pasts not so much).

I purchased a new phone from this GoWireless retailer in South Lyon about a week and a half ago - traded in my Apple phone for a Samsung. I was told I had 14 days to return the new phone if I wasnt happy with the Samsung. Well, I didnt like the Samsung at all. Too Confusing and it kept sticking on some screens. So, I went up to the GoWireless in South Lyon last Tuesday to trade it for something else. The sign on the door said they were open until 6pm. It was 4:30 when I got there and the door was locked. So I went home and called their number and got some representative from their main headquarters. I told him what happened and said he would send a message to the store manager of the South Lyon store to get in touch with me. She never called me. So, last Friday around 4pm I went there again. They were open. I waited until 5:10pm for the representative there to finish up with the customer ahead of me. Only one person working there. He told me I couldnt return my phone and get a different phone unless I added another line to my account. WHAT??? Well it was clear that he had no idea what he was doing. Then he tried doing something on his computer saying well let me see . . . . And then miraculously his computer froze up! And he said he couldnt do anything for me. So I wasted two hours of my time just to have to deal with some incompetent representative! He said he would be there on Saturday from 12-6pm. I went up there again on Saturday and they were closed. Needless to say I was fit to be tied! So I called another Go Wireless in Plymouth and spoke to this lovely lady named Kee. She was very pleasant - told me no problem she could exchange my phone. I was in and out of there in about 45 minutes with a new phone. I feel the store in South Lyon needs to refund me any re-stocking fees I paid and compensate me for all the wasted time they cost me. I will never again go to this circus of a retailer!

My husband and I had been dreading the whole phone buying upgrade, but Rob was fantastic. He was patient and understanding with our lack of knowledge. He is my number one guy! Thank you so much for all your time in helping us purchase the phones needed and having to repeat a lot to us so we understood. He treated us like we were his parents not knowing anything about this process. Definitely recommend this store and ROB!

I had a great experience here while upgrading my old phone to a new one. Rob was super helpful and knowledgable, and quite patient with me and with other customers who came in while he was working with me. Really happy with how things went.

Best Verizon around. Rob is always so patient and helpful ever time. No matter if its my wife or I. He will take his time and explain the product. Even if your clueless like I am he will help in every way he can. Thanks

Very, very helpful

Great. Very helpful. She had to jump through hoops to get it to work but she got it to work.

Clarissa was very patient, pleasant and very qualified for her job! 20 out 10

Terrible customer service. The manager who’s name he would not give me refused to help me after I waited my turn in line to add two new lines to my plan.

Really helpful and patient. Rob helped and got the right phone for me and helped me save money on my monthly bill. Will definitely go back.

Pretty good service. I was helped efficiently even though I walked in at close.

Buyer beware. Don’t waste your time with this place. Go to a regular Verizon store. They will charge additional fees that regular stores don’t charge. You won’t find out until you’ve paid your bill and they won’t refund your money if you ask unless you pay a restock fee. If I could give zero stars I would. Additionally, once you post a poor review online you’ll get a canned answer response about how sorry they are to hear this and to contact them so they can learn more. I have called and email the GM and have yet to hear anything back. I did take my business to then Verizon in Ann Arbor where the customer service was first class.

Excellent customer service. Very helpful.

Recent visit to upgrade my daughter’s phone was great experience with excellent and friendly customer service. Marissa was awesome! She explained everything well and answered all of my questions. I am a repeat customer and will continue to be.

Today I received a prompt courteous knowledgeable and patient service from Rico Preston and Victor. All three were very patient and considerate and had lots of good ideas to solve my problems which consisted of a Sim card issue just felt real genuine and it felt like they had the knowledge and capability to help me I was please with the service today it was excellent

Very helpful and fast service. Helped me work through some phone troubles and set up on-line billing. Thank you

Great store and professional staff. Rob explained in detail all the answers to my questions. The store us open even though the plaza in undergoing renovations.

I had an excellent experience here when looking for a new I-Phone. It took me days to decide, yet the representatives were very helpful and patient. They fully answered any question I was able to think of, both before and after purchase.

A-1 service. Rico helped us out with all our needs, excellent customer service! 10/10 would recommend.

Excellent service! Rob spent a lot of time with me and helping me understand everything I will be back again :)

Fabulous customer service. Victor was very patient and went out of his way to be sure I was all set up with my new Samsung Note 8. Highly recommend this store.

I have worked with Tony S, at the store in South Lyon Michigan on many occasions, Tony is very professional and knowledgeable, his people skills are outstanding. I have no problem referringanyone to the store and letting them know that they will be in good hands. Team Verizon is luckyto have Tony and Alex on board.SincerelyGreg Kordek

I just want to say the store manager Tony is an absolute life savor. his knowledge and patience is astounding. He is a credit to your organization. Also the staff is very helpful.

I love my Verizon dealer, they are very accommodating. Willling to answer and help with all tech issues.

Rico was very knowledgeable and helpful. Was at the store close to closing time, he didnt rush me out the store. He took his time and explained the different plans and phone options for me. All around, great experience!

Exercise extreme caution if buying from this location. They are not an OFFICIAL Verizon store.I ordered an upgrade phone for $199, same price as online. I verified at the store that the price is the same. Got a call at home an hour later. Oh, it is $50 more than stated. I told them to cancel the order. I will just order online for the original price. thanks for wasting my time.Order online!!!

Rico and Preston are great guys and very helpful. Doing a great job

Rico and Preston were a great tag team! Didnt expect to walk out with 2 new phones, but they were knowledgeable and helpful. Thank you guys!

We have been to this store a number of times and have never found anyone that can help us. We either get directed to a corporate store or given the customer service number. After 5 attempts at this location we will never go back. This is definitely not what you expect from a Verizon store.

Helpful just busy. Not enough help

We were at the Verizon store in South Lyon, the two young gentlemen there were more than helpful. If you ever need a phone dont go any place else but South Lyon Verizon.

I have NEVER been so completely dissatisfied with a store in MY ENTIRE LIFE. Sales people that are more concerned with their own phones and personal texts than helping their customers.Bait and switch techniques used several times to sell their products.DO NOT VISIT THIS STORE!Employee Madison aka Maddie is the absolute worst

Rico was great! Such a big help! Thank you!!

I only stopped by to get assistance resolving some technical issues with my phone, the gentleman was very helpful and very quick and customer focused. Great experience.

Preston is a great representative of your company. He is knowledgeable and very nice and patient.

I went into the store today to get my new phone set up. Preston was very pleasant and helpfull, got me in and out in a short period of time. Very good experience.JuyJ upgraded my phone on Febuary 2, got talked into buying a case so I wouldnt have to pay the $20.00 fee, was told if I bought their case at the ridiculous price of $49.85 the deductible would be waived if something happened to the phone and I had to register it. Why a flaming nightmare trying to register it, they want screenshots, serial numbers etc. I have to register using my computer, I dont know how to y all this stuff. Will never get talked into that again. I upgraded my phone and I still cant by they charge $20.00 for that, last time I wasnt charged. Next time will go somewhere else.

Never have what I want will be going to a different location

Excellent customer service. iPhoneX was overwhelming at first but, staff was more than happy to help.

Andrew. Was very helpful in getting everything set up. I will definitely come back to this store

Great staff, best ever customer service. HOWEVER, I ABSOLUTELY HATE THIS MONEY GRUBBING OVERLY EXPENSIVE COMPANY IM CHANGING NEXT MONTH

Charges u for paying them.. 1st .3 dollars for cash now 7 dollars for debt over the phone aint that illegal.. for paying ur bill.. not to happy with the company

I had to come change my review, because the new staff at this place IS SCUM. My husband and I upgraded our phones in August and were told a specified amount our bill would be. Lets just say dude LIED his ass off to sell us new phones. Supposed to be buy 1 get 1 free, NOPE. Supposed to have upgraded to unlimited for cheaper, NOPE. My bill was almost $600 this month. Spent an hour on the phone with Verizon this morning thankfully they fixed it. But homie you might want to start looking for a new job because your scamming customers, talking badly about other customers in front of us, talking badly about your coworkers in front of us, playing pokemon while having a line of people to wait on, and general unprofessionalism has been reported. We now understand why you had so many pissed off people in and out of the store during the FOUR HOURS it took you to set our new phones up.

Went with my daughter to get new phoneWas quite a wait but she felt she got whatShe wanted.

Rico is the most helpful employee ever. Always helpful.

Four people ahead of me and one sale staff member working. This was in the middle of the afternoon in the middle of the week. I left, and will retry in a few days.

I luv this place and they have great service!

This location has the best customer service! I would recommend them to everyone.

Was very helpful in upgrading my account & answering my phone questions and very pleasant

They need to change there hours on there web site!

Melissa was a huge help. She took her time to help a virtual phone illiterate navigate her new phone. Big thanks!

The BEST CUSTOMER SERVICE, had a problem updating Apple Watch and Rico took the time to assist with the update. I will get my next phone from this Verizon Store.

I had a great experience at this store. Victor & Andrew went above & beyond what was required to help me with this phone, & how to operate it,

I was hoping to switch from Sprint but they couldnt make my Samsung 7 work on their service. Im a senior citizen and dont want a new phone.

Great service Rob, thank you

Do not go there!!!I went there to buy a phone and it was a nightmare. Go to the corporate store if you want to buy a phone. I lost $135.00 . The manager wouldnt refunded me my money.

Ricco was outstanding customer service!

They use unethical sales techniques. Stick to real Verizon stores not “authorized retailers” like this one.

Rico was very professional and helpful.

Very attentive and helpful!

Helpful but very limited in merchandise

Great store

Why does the phone ring ring ring.....no answer during posted biz hours?

It’s cool

To over priced!!