Two main issues with the store,-Low inventory-TERRIBLE customer serviceDO NOT go to this location if you dont have toThe customer service here was so bad that I will never come to this location again. The first sales associate wouldnt even stop to hear out my question simply told me that it was somewhere around here well she kept walking away. The second sales associate told me that this wasnt her job to help me with this but shell try to anyway. She was quite annoyed with this request. The third sales associate said this is his department but still was visibly frustrated that I was asking for him to specifically find me the router since we couldnt find it ourselves. I felt that this was extremely unprofessional.Theres only one exception that I saw to this. I believe his name was Jerome or Jeremiah. One at the geek squad center he was incredibly patient and nice with us. He took time to make sure that we understood what we were purchasing and explain to me the total tech protection that I had. If it wasnt for this person I would be giving this place a one-star review.The other issue is the store didnt seem to have a large selection of items nor a large quantity of their items.

Surprisingly quick and friendly service here for a pickup order. Ordered a TV and picked it up within about 40 minutes out the door and home and under an hour start to finish.

Always organized and efficient at this location. Oliver and Jeremiah of the Geek Squad were professional, patient and personable.

This is based off customer service alone. In the store looking for a item and an associate to assist me for about 10 minutes. No one is available, and the guy who is apparently assigned to this department can only talk to one person at a time. When I asked an associate, who was walking past with her head down, for assistance she can only say, Im not in sales and cant assist me. So am I expected to walk around the entire store to find help? I understand that businesses are struggling with lack of employees, but those who are working need to take a CUSTOMER SERVICE CLASS. Treat people how you want to be treated. The young man who came to help me after 20 minutes was very polite though.

The staff are helpful but could use some product knowledge.

Best buy is always an awesome place to shop. I went to the Southfield store today & Chris@ customer service was SUPER AMAZINGLY AWESOME!

Its a best buy. Woo. No one came to help me and I couldnt tell which tv was which because the displays werent marked properly. Left without spending the 4k I planned to.

There is a long wait at this Best Buy. The cashier was tapping the card I was about to purchase indicating his impatience while I asked a question. I didnt appreciate it. Its not my fault if they dont have enough cashiers to handle the flow of customers. However, the associate that helped me find the software card I needed was very helpful.

Store as a BestBuy is cool another store but customer service/ finding help !! Now that’s where this location suck at. Awesome store shop there a lot. Just lack customer service before the pandemic and really after the pandemic.

I ordered an item online for pickup and in 15 minutes I received an email saying it was ready. I was in and out of the store in less than 15 minutes. I love saving time. My experience was memorable.

Had a curbside order, the young man was extremely courteous and helpful with assisting with order/purchase.

Hard to get help, waiting over 30 min just to ask a few questions. The staff was very knowledgeable just not enough staff to help customers.

I had to get a DVD player they really have some nice ones with reasonable price thank

Greater upon entry, directed where to go and they had a gentleman standing there ready to help with our Apple Watch and we were out of there in minutes. Great experience!

Got an iPad Air for my wife for a competitive price I checked againt all alternatives that came to my sons and my minds, which we found to be the best buy, consistent with the stores name. The rep there was seasoned and walked us through the various models and possibilities, so we could choose the choice that seemed best to me. The wait length to be served was reasonable and we left satisfied with the service and purchase.

Greeted as soon as I walked in asked did I need help. Just once no one ever came by to ask again as I compared different phones and looking around. They got the 4 stars because of the greeter.

I placed an order online and did the curbside pick up at the store.Once I arrived at the store, it was really simple to log in and let them know that I was outside waiting.Within 3 minutes someone was out with my package and a friendly smile. The whole process was great from beginning to end.

Shelves low on stock, seems they are having problems getting employees and products. Like everybody else post pandemic. Cleanliness 4, otherwise, had what I went for and checkout was smooth enough.

They didnt seem like they wanted to sell anything. Kinda just answered the questions I had but I had to fish for them. Not very interactive staff

The best selection of electronics, televisions and appliances in the area 👍

Finding the product was easy, checking out was toooooooo longgggggg of a process!!! They should give the blue shirts a hand held device to check out a customer anywhere in the store to facilitate the check out process!

Still the best place to receive customer service I guess or something definitely beatable prices

Greeter at the door looked the opposite way when we entered the store. The shelves were empty, the staff was mia, when i did get help the person gave wrong information. He offered information that shipping was free but realized there was a charge. I finished my purchase and was asked if i wanted a bag? Where is the customer service ?

Not a bad place to shop if you know what your looking for.

Very helpful Recommend going early in the morning when the store first open up.

We will NEVER buy from Best Buy again. Our daughter and son-in-law just brought us the new tv and sound bar we wanted. He set up the tv, turned it on and discovered a crack at the bottom of the screen. Reboxed it, went back to the store. They refused to return or exchange it. We spent $2,500 on it today and have nothing. Do not shop at Best Buy!!!

I mean who ever is sad when they go to buy something from best buy.

Always the worst experiences at this location. Go here if you want to halted at the door by a man with a laptop pretending to be the local border patrol... After your receive clearance from the border patrol agent feel free wait around for 30 minutes or in some cases hours before anyone can help you open the glass door for the single item you need.

Awesome the guys had the best customer service and they had exactly what I needed. Great

Roi Golan was very knowledgeable and helped me find exactly what I was looking for. He seems to be a valuable asset to the store.

Fast service even though there was one line with 8 customers before me. Thats what I call fast service!!!

Excellent experience I knew what I wanted and the staff was good very considerate didnt try to upsell or say this or that pointed me in the right direction and one on one care will return for my tech needs I bought a laptop by the way

Great curbside pickup process. Received my order in 5 minutes. Great communication throughout the entire process as well. Thumbs up!

I dont like a pressured sale. Let me make up my mind.

Sometimes its really hard to find an employee but when you do, theyre super helpful! Store is always clean and usually organized. Covid is rough on everyone so check stock before you go. I wish the parking lot was nicer and easier to navigate but they cant fix that.

Service was good they were friendly and it has a good variety of electrical equipment

Three employees standing around, would not even ask if I needed help.

The store was nice clean the sales people were very helpful and eager to assist I was in-and-out and less than 15 minutes with the exact item I came to buy check him out Best Buy

I was looking to buy a phone and there was no one to assist me in the phone department but there was 20 greeters at the entrance just standing around. I asked one the greeters could someone assist me with buying a phone and they stood there and said someone will be with me shortly. Anyways, after waiting around for 15 minutes one of the workers shows up with the most stank attitude ever(seemed like he wasn’t interested in helping me at all… was literally rolling his eyes and sighing the whole time) and at that very moment i knew I had to go somewhere else to get a phone because Best Buy isn’t getting my coins if I’m not treated right. Never going back to this Best Buy ever again. 0/10 don’t recommend. Get workers who actually like their job or can at least PRETEND they like it.

Learned how to navigate. Was in and out of there in no time. Have always gotten quality service and products from there.

I bought a chest freezer from this store. I friend helped me get home because my vehicle was too small. The cardboard box showed no signs of any tears or gashes. As soon as I lifted the box off of the freezer I noticed a huge dent in the corner. I got no help from anyone at the store. He said my only option was to load it back up and return it. Someone should have flagged this unit for heavy damage before it made it all the way to my house. Buyer beware! Inspect your purchase out of the box before you take it home. Best Buy wont have any accountability.

Once I finally got someone to help me, he was really nice and knowledgeable about the merchandise.

Best buy is what it is. I saw the same item for yhe same price on Amazon so why wait 3 to 4 days. The price matching helps and they have good deals on some things but they can be over pricey on others...do your research. For what they are i do like the store and most of the staff is knowledgeable. As with anything some store are for certain things. They do carry hard to find cords and converters. Cant say anything bad but i only come for certain items.

No one came to help. And once we found someone he was rude looking in his phone and never gave eye contact. Also he didnt guide us but directed us by pointing us to the direction in which we were looking for at the other side of the store.

Customer rep was very helpful in finding the item I needed.

Big kids toy store. Matches competitors price. Can go home with products same day. Wont be using Amazon for this kind of stuff anymore

I wish a negative star was applicable!! Poor customer service. Also place better greeters at the entrance. As a potential customer I shouldn’t have to look for help.

This is my go to Best buy store. Never had any bad experience here. Also tried their curbside pickup, it was really convenient. Got help when needed to move big/heavy products to my car.

Great Electronic Store... They have all the displays for all current Devices/Gadgets/Appliances.. Cool place to browse for items. My only downside probably is that when I do really need a staff to help me with an Item or find the section, they are not available nearby. I usually dont need assistance most of the time when I shop as I just explore myself but some is just way above my limit. Would still go here if something interests me.

Visited the Geek Squad, was super nice and knowledge.

Short on staff. Warehouse feel. Prices OK.

Help me pick out a new gaming PC and find it between all the Best buys.

They did help me with my purchase when I couldnt find it but didnt remind me that it might need something to go with it. Friendly and clean. The ad or Google search said it could be purchased for $200. less at best buy. Nope. When you use their phone services only.

We just wanted to buy an unlocked phone. Instead of serving us we were made to sigh up in a virtual line. We waited over 20 minutes and no service. Plenty of blue shirts just standing around.Guess we will use the virtual line known as Amazon.

I like this store because of its location and stock. I am however not satisfied with the associates that work there. They are hardly concerned with the customers needs. I had to ask about 4 of them to direct me to a Samsung watch charger. They either pointed to someone else to do it or sent me to an aisle that did not have it. I finally did get the help and found the item but there was an unnecessary amount of walking around which could have been avoided

Bad service, you have to be in the line in the store for a few personal to attend you...... I feel disappoinment

Good workers, in & out fast 💪🏾👏🏽👍🏽👌🏽

Customer service really Great!

Missing quite a lot of life in the store. Pretty run down but has potential. The staff was nice and asked if I needed help.

Its gotten a lot better

The young man who helped us was very knowledgeable, efficient and well mannered.

Quick helpful service got me the item I needed and out of the store within 10 minutes no hassle.

Custo.er service A1

Staff members went above and beyond to make sure I got what I was looking for.

Clean Brite organized store With helpful customers service

I dont like a place with a slow costumer service

Best Buy is one of the best places to buy electronics, and it is one of the best places to have your electronic devices repaired. I had an issue with my sons Ipad. I made an appointment with Geek Squad, and was seen in two days. I was very impressed with the fast and efficient customer service. The staff are knowledgeable, and worked as a team; especially Ray and Brandon, who helped to solve the issue with the Ipad. Staff were COVID-19 compliant. Best Buy is one of my favorite stores. Keep up the good work!👍

Donald,Thank you for the best service!! I will be coming back multiple times!!! 😊

Fast and friendly service. Had better prices than the shopping channels !

Southfield, Michigan location was a really pleasant experience! The customer service was outstanding! I waited less than 5 minutes for a sales agent and purchased the Sony 4K UHD 49X800H with a discount that was offered during the sale.Very pleased with my purchase!

Not one person greeted us nor offered to help. We walked out and went to Lowes who had better deals and better service. Now my kitchen is perfect.

Staff was knowledgeable and helpful in finding cable i wanted. Store was clean and shelves well maintained

Was there the other day to buy two laptops...Myles was very nice and very helpful... I will recommend this location....

No one was available to help, I wanted to know if I could order a ink cartridge online instore and was told it would be 15 minutes before an associate could assist me. However the one who told me this was at a computer when all he could have said was yes or know 🤷‍♀️

Customer service was great and product I ordered was just what I needed.

Went to have a laptop computer repaired and was told that they can only see you if you have an appointment. This is supposed to be a retail store, not a doctors office!I went over to the computer section to look at new computers but they only had one salesperson! Then he tells me that I have to sign in and wait my turn! At the rate they are going, they wont be in business very long! Needless to say, I left very dissatisfied!

Always understaffed. Long waiting time everywhere- for assistance And for billing too.

Great experience! Ordered a phone online with a trade in and shipped it there, went to pick it up and Staci was the super helpful. After trying to do the same with the other best buy branch in Bloomfield, they said that dont know how to do it and it cant be done, but Staci at this branch made it happen, and made it happen super smoothly, shes awesome and had great customer service! Shes an asset to best buy and turned my bad taste about it to a super positive experience. She stayed late, did all what she needed to do with a smile, such a great asset! Thanks for making my experience great!!!

Over priced for the item I brought, it was 1/2 half that price on Amazon.

Its a place to shop..nothing special about it, prices are the same as anywhere else.

Have never once walked into a Best Buy when I could find what I was looking for, or could find a worker who could help. The real question... Why do I continue to bother walking in?

The mobile phone salesmen was very helpful.

This is my go-to place for any and all electronics.

Nice selection not as much as Novi but if not they will find what store has what you want? Helpful employees!

Professional service. Great warranties

Nobody around to help me with my questions. Walked out.

Good customer service. Fast and easy transaction

Their website said they had what I was looking for in stock and that they had plenty. When I showed up 20 minutes later they had none!!!! I wasnt even being brand specific. The only good thing I can say is the staff was very friendly.

The store entry worker was very short with me..No assistance was given after waiting 20 minutes in home security area...wanted a microwave but the one I wanted wasnt in stock as well as two other items that I wanted very disappointing..very first time every going in this store and not spending the $$ planned

Curbside service was very quick and friendly....great job!

Marcell was an AWESOME sales associate!! He was extremely pleasant, kind, and knowledgeable.

Matched the item I needed with Amazon’s price . Awesome

Store was clean. Staff helpful

Great customer service..... My online order was ready and waiting on me upon arrival. The woman at the counter was amazing. Great job👩🏽‍💻

Great service. They had my order ready to pick up on time, as promised. Great customer service.

Purchased a 85 sony tv and was in a rush to get it home without delivery. We were coached by the best buy staff on how to strap this massive device into the back of a short bed truck, keeping this tv secure for an hour drive including expressway speeds and turns.. They gave us the best advice to ensure a safe trip and I was impressed, we made it home without the tv budging. I love our purchase and the help we received from your best buy staff. Thanks a lot guys we will be back for sure!!!

I like the new method of registering at the entrance to have a associate find you for assistance. It bets tracking & stalking sales associates & interrupting other customers with questions.

The two men at the front door had me waiting in appliances for 45 minutes stating that someone would be with me shortly. The entire time they were laughing and play on the computer while occasionally looking up at me still standing there. So I went right down to Lowes and purchased a refrigerator, stove, washer, and dryer, which are all in my new home. You all need better customer service.

This location was not crowded during my visit Covid19 rules were in affect all product stations Computers, Audio etc.. had Hand Sanitizer available after handling demo merchandise the store was well maintained ...

Nice store, not enough employees to help.