Very hospitable at both locations s I dealt with. Jessy and Ashley both were extremely helpful and courteous. I had a mix up of my own fault online when I purchased and they made everything as smooth as possible in the transition between locations. Definitely top of the line on both of their ends. Thank you both kindly!

Every aspect of my rental experience with Extra Space Storage was top notch. Price and promos were competitive, and as I expected. Customer service was excellent, even when the office wasnt open (person answered buzzer and completely met my need). The property, buildings and my unit were all extremely clean. I would highly recommend without reservation.

I just rented a unit at Extra Space Storage and I was very impressed with the cleanliness of the unit. I was also impressed with Ashley. She made renting the unit quick and easy. She was so nice. Excellent customer service!

10/10 would recommend! Super clean, super easy to navigate. The ceilings are so tall, the indoor units are easy to access and they even have rolling flat bed carts to help make moving a whole lot easier!

The ease of renting a storage space was Awesome! The service was friendly, knowledgeable and simple. Kevin was very helpful and friendly. He made sure I knew exactly the storage space I needed without trying to upsell me storage space. I would definitely recommend this facility. Thank you Kevin!

Absolutely amazing customer service! Very knowledgeable, patient and a pleasure to speak with.

Very easy to get set up with a storage unit, and contactless entry is always great!

Ashley, was very helpful. Thank you Ashley and thank you ExtraSpace for having a GREAT store manager 👍🏼👍🏼

Ashley did a great job. She made everything really easy from renting to moving out.

Ashley was absolutely amazing! She helped me and my friend get our unit at the best price! She was fast and made the process so easy!!!

The staff was extremely friendly and helpful. Very clean. The only downfall is that it is very expensive compared to other places. They also advertise getting your second month free, however I was told o would have had to pay an additional $100 in order to get my second month free which actually only makes it half off, which was false advertisement! That was the real reason I ended up getting my space there instead of the other places I checked out. So just a heads up for those who were going to rent a space with them because of the second month being free. (It actually isn’t)

Just got a storage unit here this past week. Seems clean and well put together. Its well lit. No signs of any critters. My door seems to have a good seal when shut in order to keep everything unseemly out of it. The only reason Im not giving 5 stars is because we had to drive around aimlessly for a few minutes to find out unit. Some signs with unit numbers and arrows would round it out nicely.

Great service very friendly and helpful. I would definitely recommend this storage unit place.

Always pleasant Everytime I go

Miranda was very helpful, made renting the unit easy.

Never done self storage before and was very informative about helping me find the right unit. Very impressed with how professional Ashley was, she is an asset to the company.

Ashley went above and beyond when helping us choose our storage unit. Her customer service was outstanding and her kindness was THE BEST. Ashely is a great asset to your team! 10 Stars!

Ashley provided excellent customer service service for me today, including answering all of my questions and helping me select the best storage unit for my needs.

I love itttt

Great experience with both the online service and photo service with both reserving and cancelling a unit. I had initially used their website on a Sunday to reserve a storage unit for a large amount of furniture and found the online process was quick and easy. My indoor storage unit was made available immediately after payment and electronically signing the lease, super convenient for me giving me the option to move my things whenever I needed. Within a 24 hour period I found other storage through a family member no longer needing the already paid for storage unit, so I called the front desk of the Southgate location and spoke to Ashley. She was incredibly friendly, I explained I paid for a unit, hasn’t even been to it yet and needed to cancel. Without hesitation she got right to it, explained she would make a phone call allowing her to authorize a full refund and would call me back. Within the hour I received a call back and she was able to get the full refund for me. Overall lovely experience, would absolutely recommend and they will be my first choice in the event I need a storage unit in the future!

This is far and away the best storage facility in the area. The facility is clean and well maintained. The customer service is outstanding. Ashley is fantastic!

We needed to clear out some space in our garage. This is local, easy access, clean, secure, and friendly service.

Ashley was a very good, nice person respectful and friendly and is always on top of her game and explained everything to me. Totally recommend this place .

Ashely is so nice and very helpful!!

It was a great experience coming in today visiting Exta Space Storage. Really pleasant staff and quick service.

Ashley was beyond helpful! Very professional and knowledgeable.

Perfect for short term storage. Carol and Ashley are very much on top of everything and are very helpful!The corporation is very aggressive in raising rates, so if you are looking to store long term (greater than 1 year) this may impact you.Service 5/5Long term Rates 3/5Overall 4/5

Carol and Ashley were both very friendly and very helpful! They definitely know about how to store your belongings and they made me feel welcome. I’m so glad I decided to store with extra space storage and will definitely keep them in mind for future storage needs!!

The representative was VERY professional, knowledgeable, and nice! The entire process took less than 15 minutes. Thank you!

Very friendly & helpful.

Just signed my lease for a storage space. Quick, pleasant, easy experience! Would recommend storing here!

Wowee these ladies are A joy to be around . They were so thoughtful when trying to meet my storage needs. I would definitely store here in the future! I would recommend storing here to all my friends and family! Ashley and Carol are the BEST!!

They give you a price for a unit, but the rent goers up and up every single month. Not cool

Ashley was great! Give her a raise.Clean and new looking place. Smartphone app entry. Excellent customer service.

Thank you extra storage for giving the chance at a fresh start. You guys rock on. reserve me a sorage unit in just the right amount of time.

ASHLEY WAS VERY KIND, RESPECTFUL AND INFORMATIVE! I ABSOLUTELY WILL REFER PEOPLE TO HER SOUTHGATE, MI LOCATION....

A little pricey but never had a problem. Seems pretty secure. Units do not have power so if you need anything better do it during daylight or carry some kind of light with you.

Ashley Evans at the Southgate location was a great person to deal with very professional took time out of her day to show me the storage unit. she was very kind answered all my questions. needless to say I rented the unit and Im very happy with my decision

Quick & easy, nice friendly service.

Ashley was absolutely wonderful in helping me during a very difficult time in my life. Her compassion and professionalism in our situation is what drove me to write this fantastic review!

My wife stored a one bedroom apt furniture at this location for at least a year after passing of my father in-law who lived in Michigan and had no regrets. We live in Atlanta and came back to the storage facility the same way we left it..They keep a very clean environment and units. Their customer service is exceptional and welcoming. We would vouch for this company at anytime.. Thank you for great service Extra Space Storage.

I had a very good experience, they helped me over the phone to switch the unit in my name and out of a family’s name. Pricing is fair.

Our experience with ExtraSpace Storage has been very positive. We started with a 10x10 unit, which was clean and easy to access, and have recently moved to a larger space. The customer service (Ashley) was helpful and made the transition easy. Thank you.

I thought you was really great and the cheapest in town .I would recommend family and friends.

Carla was great help on the and in person, showing me and explaining the steps and rules, thank you!!!

Ashley was super helpful and got me set up really quick! Very helpful and awesome service! Thanks

Thank you ashley

Great experience all around. Staff was very helpful and went the extra mile. Process was easy and the storage unit was the right size for my needs. Facility is clean, from the office to the storage unit. Would recommend to anyone looking for a storage facility.

This place is something else. I have been a customer for a year and 5 months. My rate has gone up 4 times already. I call and there is never an answer. You always have to leave a message and get a call back if youre able to answer it. The main showroom smells like cat urine. I believe it is the Mangers cat. It is strong!! There are plug in febreze all through out the showroom when you walk in which makes it hard to breathe on top of the cat urine smell. It is to strong. The showroom is not that big either. So, the smell is to much for customers. I love cats too, but the smell is that bad. I am just disappointed how I have been raised 4 times in a year and nobody has ever helped me. This place is a RIP off and wont help you at all about the rates going up with no notice.

Hands down the best storage facility in the area. I rest easy knowing my things are stored in a clean, secure unit. Ladies in the office are pleasant as well.

Ashley Evans Southgate Store Manager was excellent to work with. Pleasant, patient and answered all my questions and concerns with a lovely smile at all times. Great customer service!

Worked with Sara Walsh and was very happy with the service she provided. I originally reserved a unit that I thought was the best price but she did some searching and deal hunting for me in-store and was able to save me about $75.00 per month from what I was expecting to pay!Lots of space on-site to maneuver my U-Haul as well. Clean, well-lit location too! Happy I was able to bring my business here! Thanks!

Thank you Ashley, you were very kind and helpful! You made me feel like family the way you explained everything. I will be sending more friends and family your way.

Thank you so much Carol. You helped my family so much and we appreciate everything you did. Friendly and knowledgeable. Highly highly recommended

Very helpful, was able to do online and contact free, great deals

Highly recommend. Thank you Carol Great experience and so helpful. Definitely go see carol

Ashley was super helpful and attentive!!!

Impressed on how clean this facility remains. I see Jeff and Jacqueline constantly on the property picking up trash and doing maintenance. Great facility and staff.

Very helpful office staff! I needed my lock combination changed and they assisted me immediately.

Ashley was a pleasure to deal with, she was friendly, courteous, quick and efficient. She had me in and out of the office in about 10 minutes whereas other storage places I’ve been it’s always 30-60 minutes at a minimum.

Great place to store!! Very clean I have had a storage for over 15 years there and never had any problems. Access hours are convenient. Property is in a great location and very safe. Close to home for me I use it for personal and business purposes. Staff is very friendly!!! Still storing and still happy!!

Very nice ladys they were most helpful

I chose Extra Space Storage for security (electric gates, camera monitors, employees on site, daily patrols) and cleanliness (well maintained units, issues quickly addressed). What I also got was wonderful friendly, helpful and caring people who made the stressful time of moving so much easier. Recommended them to a friend who is now also a customer. Excellent!

Clean facility. Friendly, knowledgeable staff. Easy to find. Easy to use. I was impressed. I have now used it for 4 months and am moving on. Barb and Sara are awesome! They are unfailingly pleasant, helpful and informative. From our first contact thru today, could not look for better customer service. I recommend this place to everyone I know, whether for a short stay or a longer one. Complete peace of mind and a fair price. LOVE THEM!

I went to extra space storage and the staff was so helpful. I was helped by Ashley, she was so nice and was very knowledgeable.

This is a amazing and Clean storage facility. The staff is so amazing. The ladies who work here really went above and beyond. Their customer service and professionalism on top of the cleanliness and safety of the site is why we will be back. Back again and still happy!

We have been at the Southgate, Mi location for a couple years and we recently moved to a larger unit. Sara the manager is great. The transition was smooth.I also want to commend them in the cleanliness of the facility inside and out.

Not bad for the price.

Nice people. Clean place

Drove by this site every day and never knew it was even here. Stopped in to look at sizes and get pricing. Sara was very helpful and kind. She showed me the units and gave me suggestions on how to store. She really made my stress start to melt away being so knowledgeable, and patient with me. I will recommend them to everyone and anyone that asks.

Very friendly people. Nice clean secure facility. Will be recommending to others that have storage or moving needs.

I came into the storage place the other day and I have to say the employee Ashley Evans was really attentive and helpful! Definitely recommend 👍🏻

Great Customer service!!

Easy in..easy out.

Great place if you need a storage unit also they have low prices .

Ashley was extremely kind and helpful!!

Very friendly super clean if I need storage again this is the place I will go

Very friendly and inexpensive. Safe and secure. Come in and see Carol. Shes awesome

The staff is very nice and helpful. Great place to store personal items.

Very good customer service!! Ask for Ashley, she’ll take care of you!

Sara and Carol are the best. I wouldnt store anywhere else. Best place and price around.

Ashley is very knowledgeable and extremely helpful was patient and easy to talk to with helping me will definitely be recommending them.

Very friendly and helpful. Definitely recommend.

The staff is very helpful Im very friendly. Very clean facility. Very impressed!

This is a great place to do business. It is safe and well maintained. Barb in the office is awesome and really takes the time to make sure your needs are met. I use a unit for business storage and have never regretted it.

Great for reservations. Carol is very helpful and wonderful. Highly recommend!

Great place to store & secure your things . the lady at the desk was very Nice .

Great customer service!! Reserved online, came in store and the process was quick and easy! Thanks for all your help!

Carol was super nice and very helpful, showed me two sizes to make sure I picked the right one. She was very pleasant to work with. :)

Very friendly and helpful, nice inside you love the climate control.

Carol is the best!! She helped me with all my questions and found the right size for my stuff. I wouldnt go any place else!!

Professional, knowledgeable, and friendly. Easy transaction. Highly recommend.

Weve had multiple units at this location for years. The property is well maintained, security measures are sound, the climate control units are well designed, and the staff has been nothing but friendly and helpful. I highly recommend this facility!

Never had a problem and the pricing is decent. 10/10 would recommend. :)

I had excellent customer service I would recommend to anyone

The ladies that work there are very kind, funny, and helpful.

Southgate / Allen Road facility. Office staff (Barb) are very friendly and extremely helpful. Storage units look good and are kept up. The grounds/ pavement is smooth and well maintained. It also has an available restroom that is kept clean.

Fast friendly service! Ashley was wonderful!

I have had a storage unit with them for over 2 yrs now and I have never had a problem - the facility is very clean, a good upkeep and the employees are friendly and helpful. I made some referrals to some friends about Extra Space even in different areas than my own since I have no problems. The hard work definitely shows!

Carol was very polite and professional. The office, grounds, and storage lockers are very clean and well maintained. I highly recommend this business!