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The Container Store
1200 Main Street, Southlake, TX 76092, United States
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The Container Store
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Ci
Review №1

I would’ve gave 5 stars given how clean the store was and how polite the ladies were in the store but unfortunately when I was checking out one of the hangars rang up more than what they were tagged as. The cashier tells me he will go check and when he comes back he informs me that they were placed in the wrong spot (there was a rack full in that spot) and so I asked if he was still going to change the price due to that being their error. He wanted to go back and forth so I just paid but just know that you need to double check what you pick up because they have things in the wrong area. It’s not my job as a paying customer to check skus. Beige hangers

Ed
Review №2

I was blown away to find exactly what I was looking for, plus a million things I wasnt looking for. But if you need a big or little gizmo to hold a gadget in just the right position or whatever, come to the Container Store. I just wish this place didnt remind me of an old frienemy.

Br
Review №3

I honestly couldn’t begin to express how thankful I am for Tiffany!! She sat there and helped me so much trying to figure my purchase out. Went above and beyond to help me out and get everything figured out. Great customer service at the store!! I never review places on google- but she definitely deserved the shout out!

Ja
Review №4

Lots or organization things great for getting what you want or getting ideas for what is available.

As
Review №5

They literally have a container for everything and I do mean everything if you wanna container this response they have it LOL great place though a little pricey but overall if what you’re looking for it’s hard to find elsewhere I’m pretty sure they have it

Je
Review №6

Friendly & knowledgeable employees- helped me create my dream closet!

Ma
Review №7

The store is stocked with many useful items to be used on a daily basis. Ive purchased many items here, and have had little, if any, problems with the merchandise.The store personnel seem to be helpful, and are willing to assist, when possible.Their prices are a little high for many items, and the store tends to be limited in variety with other items.Overall, its a good store for finding that something to fill a need.

Ro
Review №8

Good variety of products, but pricey, excellent customer service.

Be
Review №9

Quality products for home, office, car, travel for organizing with style. A bit pricy but definitely worth it. Also unique finds for gifts for all ages, especially stuffers.

Ro
Review №10

Not sure why I got a message to pick up an order when half of it was not in stock. Would have been nice to have known before I drove to Southlake.

Je
Review №11

Didnt have what I needed. Store is clean and staff are helpful.

Ke
Review №12

Is always love shopping here staff is still fantastic

Ma
Review №13

Great place, helpful staff but a bit pricey on some items

Gr
Review №14

One of kind items always available. Like the staff.

De
Review №15

Always fun to go to the container store. Great staff and wonderful products.

Te
Review №16

You can get all kinds of storage containers for your kitchen. Great variety and good design.

Jo
Review №17

The staff is always helpful. Their broad range of items is sure to solve your organization needs.

Vi
Review №18

Unfortunately this store has disappointed one too many times. Customer service here at this location is the worst. They are rude, disrespectful and provide absolutely no customer service are appreciation for their customers. I have for many years been a huge container store fan, but that has faded. It used to be a pleasure going to the container store and interacting with the employees who would be gracious and more than happy to help you. The owners need to pay attention to their deficiencies here.

Lo
Review №19

I really enjoy buying storage accessories here.I would love a dream closet.

Br
Review №20

Friendly staff. Laura was extremely helpful!

Ch
Review №21

Nice selection of products but they don’t enforce face masks which creates tension between customers. Not a good atmosphere.

Am
Review №22

I love the store and company. The Southlake store has struggled in my last few visits with service. Either not enough staff or staff over worked so its involved longer than expected wait times.

Me
Review №23

Still require masks even after Governor lifted requirements...obnoxiously rude woman was sure to let us know. Goto the break room Karen and eat your tofu burger.

Pi
Review №24

I love the Container Store and their products however this store has an issue with posting prices. As I was looking around, about 75% of the stuff didn’t have a price listed and there wasn’t a price scanner in the store. So I had a waste time looking prices up on their website. Decided to give up and leave the store.

Da
Review №25

This newer location has a very special custom closet component with very helpful and talented designers. Other traditional container store items are available but the sekection is limited.

Pa
Review №26

Lots of good stuff for all your home/office organizational needs!Helpful employees!Love this place and could spend waaay too much money if I wasnt careful and hubby shopping with me! LOL!

Ri
Review №27

I have always loved the container store. It was never inexpensive, but their selection and great customer service made it a great place to shop. Ive been fishing my last couple of visits in their selection, their poor organization, and especially their customer service. Im sure Ill have to return their occasionally, but it is no longer my go to place.

Ri
Review №28

If you need a container, they have it available. Ive never seen so many different containers in one place.

Mi
Review №29

Always well organized. So many great ideas, things that never cross your mind, or for that matter, things you didnt know exists and will be perfect to solve those little nagging issues you have around the house. The staff is friendly and willing to help. The layout of the store creates a natural flow which makes things easy to find. Love this store.

Ni
Review №30

Overly DISAPPOINTED!! Ordered the White Elfa Kids Mesh Coloring Table with Rounded Corners 2 months ago, was never told that this was going to be shipped by pieces. 7 shipments later, 2 more on waitlist and one out of stock (I now have to drive 140 miles round trip to orlando to find a replacement part🤯).....

De
Review №31

Great selection great service

Tr
Review №32

Always find what I need

An
Review №33

My boss took me here to get office supplies. Ended up spending about 2.5 hours here, there is so much to see and so many good products! This was my first time to go to a The Container Store & the next time I go will be for my place. 😄

C
Review №34

Today was the first time I’ve been disappointed with this store. Last weekend I purchased some shelving but the didn’t have poles for the unit in stock. They told me another store had them and they would arrive today. So I go to the store and get the unacceptable answer that oh, the date is now the 12th. I wasn’t able to have the poles shipped to my house for some reason...and waiting over a week for poles from another store in the area is not ok. Now I have to go back and return everything because I needed this installed this weekend. Additionally the staff today was very unfriendly...nothing like the normal demeanor of the staff. Get it together or you’re going to lose a customer.

La
Review №35

Listen I love the container store, they have treated me well, have had good products from there. But they hired my daughter and when they did, they told her that they were letting her go because she obviously didnt want the job enough. And they were kind of two faced about it. That said, they did my daughter a favor by her giving her an impetus to succeed despite their treatment of her. She has gone on to become a nurse and doing well!

Fi
Review №36

Very wide selection of storage materials for all parts of the home and office.The largest Container Store Ive seen anywhere. Bright, clean and neat in upscale shopping center. Plenty of parking alongside store.

Kr
Review №37

This store is the worst. I ordered some items for contactless pickup and called several times with NO answer. I ended up having to go into the store where they told me they had no such order. I was really upset cause they had taken my credit card info. I ended up speaking with the manager where she located my items. What was to be simple easy SAFE order for curbside pickup ended up 20 mins of a goat rope. How does the store stay in business!

ab
Review №38

Very courteous and helpful staff. Everything you need to organize your home or office. Lots of different items to choose from. Also great for college bound students trying keep their dorm or apartment organized.

Br
Review №39

Very nice place there

Be
Review №40

Walked in today on this lovely Sunday morning wasnt greeted by any of the staff, but I seen employees greeting others, asked for help was ignored, very bad customer service skills I will never come here again Ill stick the one in Arlington Tx.they are so much nicer and of help,

er
Review №41

All employees were nice and helpful except for one guy who was very rude and the reason for 4 stars. Overall store is nice and has alot of cute stuff... some stuff can be a bit over priced while other things ate very fair and cheaper than usual.

B
Review №42

Very clean store with extremely friendly staff, especially Andre. Went out of his way to make us happy, very pleasant to talk with and listened to all of our needs.

An
Review №43

I love this store. Great coupons if youre on their email list, and they dont send a bunch of emails like other companies do. The employees are always helpful and knowledgeable and generally just nice people which is great if youre not sure exactly what you need. Love their Tupperware and reusable snack bags!

ra
Review №44

Always a joy to come here. There are always thing i cant find anywhere else. Like a wrapping paper organizer. It provides great inspiration to that room in your house that needs some extra tlc.

Ro
Review №45

EPIC FAILURE - No Contactless Deliveries for Over an HourI arrived at the Container Store at the Southlake Town Square at 5:05 pm for a contactless pickup that was supposed to be ready by 4 pm. A staff member greeted my car within 5 minutes, asked for my name, and went inside. I was the third car in line for a pick-up. 50 minutes, no exaggeration, 50 minutes went by without a single store employee bringing an order outside. The three car line turned into 10. People started honking horns. At least five cars gave up and drove away. More cars showed up then people began walking from their cars into the store (against Container Stores policy of appointment only visits) since no one would answer the stores phone. It was absolute chaos.After an hour, I decided it was time to walk into the store and see what was going on. The staff was working at the speed of librarians - no sense of urgency, total lack of customer service skills, and appeared completely overwhelmed by trying to manage online orders. After over an hour, I left without receiving my order or witnessing a single employee deliver a contactless order to the ever expanding line of vehicles idling out front.I completely understand these are strange times, but dont open a store for contactless delivery if you cant successfully implement the strategy. For a company with such high customer service standards, this was an epic fail. It would be easy to forgive a simple error but an entire hour of no service, to anyone, is impossible to forgive or forget. I loved the idea of shopping at a retail store again - this experience has pushed me back to online shopping.

Te
Review №46

Had the perfect size box I needed. The lady asked me if I found what I needed and when I told what the box was for she was so understanding.

Pa
Review №47

Unique place. Core mdse is toney shelving and plastic crates/boxes, but I always check the miscellaneous racks for useful and fun kitchen doodads, etc. Friendly staff, too.

Mi
Review №48

Good place to get quality storage items but a bit pricey

Be
Review №49

This container store is always very clean and has everything you need to get organized as well as office supplies and lots morefor my home . Its employees are very friendly, professional and helpful. Wonderful shopping experience each visit. 😊

Ry
Review №50

This store is amazing! It is the biggest and most well organized Container Store Ive ever been in! All the employees are helpful and knowledgeable in their inventory and what would work for whatever youre in there for.

Ro
Review №51

Amazing

Da
Review №52

Sadly, left about $100 of merchandise I really wanted behind because they just didnt seem to care if we were given a way to check out efficiently. A lady named Leanne (sp.) was at her register but sent us to another guy only to be redirected to another area because he wasnt actually available...he was helping others nowhere close to ready to check out.The bathroom experience was equally bizarre; I went in to find two women and a man working on a sink, with no out of order signs anywhere. I asked if it was okay to use the restroom and they said yes, told me to go ahead, and the man took forever to leave. Then I couldnt actually wash my hands when I left. Turns out the sink wasnt functioning so Id have to wait for them to caulk, dry, and turn the water back on.Im pretty understanding of holidays being nutty, but they were almost empty today, and had plenty of staff around. It was just that no one seemed that eager to actually sell things to us or make us feel welcome. Bummer.

Ci
Review №53

Nice place.

Es
Review №54

I have loved this place since my first visit years ago. This is the place to go if you want to get your home organized.

Je
Review №55

Extremely helpful and friendly staff. Not much selection of large containers. Didnt find what I was looking for.

Ga
Review №56

If there is anything wrong with the container store, its that it offers solutions to problems you didnt know you had. You may go in for something simple such as plastic shoe containers and find yourself on the verge of a complete redesign of your closet. They offer smart solutions for every room and then some. Come Christmas time their impulse isle is full of great stalking stuffers.

Ba
Review №57

Nice store. Mostly helpful staff.

We
Review №58

This store makes my heart happy. The merchandise inspires order, calm, and organization. Friendly staff. Clean. Well lit. Love it!

Ji
Review №59

To tell the truth I worked at this store back in 2006. Not to brag or anything but I was an awesome employee. I had no conflict with management or coworkers, I loved the customers (I had no issues with them) and I worked my tail off. I also got to work 15 minutes early prior to clocking in everyday. One day I washed my hands after using the restroom and I decided to dry them on my apron we wore as opposed to grabbing paper towels because I was in a hurry to get back to work and forgot to grab some. My manager was completely irritated at me and she yelled at me in front of customers What do you think you are doing!! I kept my composure long enough to cry in a deserted isle after she lashed out at me. A week later I was working the register and she threw the intercom at me to make an announcement. I was in a special speech class all throughout grade school and talking on the intercom scared me more than anything, it also didnt help that this manager also scared me to death. Without hesitation I made the announcement but stuttered in the process. I was fired on the spot. Absolutely no reason was given for my termination and I had only been working for a month and a half. Besides that I have never even been close to being fired from any job my entire life. I am now happily employed as an RN at medical city north hills, I have been there for 9 years and I love every minute of my job. Thank you Linda for inspiring me to only work with employers that respect... people!

St
Review №60

I did enjoy my little trip to this store. I also did enjoy the caliper of people shopping in this area. I made a 50$ purchase, and mingled with strangers.

Ji
Review №61

Exactly what I wanted.

Je
Review №62

Every time I go here I feel so organized!

St
Review №63

This Container Store location is great. We have been shopping here for years. The staff is very helpful. You can take your storage need to them and they will help you come up with a great solution or two. I have often walked out of here with the materials needed to create a fix to a problem that I would never have dreamed up.There are two places where you can check out, so if one of them has a line, check out the other and you might be out even quicker.

Gi
Review №64

This has everything you could want to control clutter. I loved looking around. I want to go back and check out a few things more closely now that I have an idea after going back home and looking at my organisational needs.

De
Review №65

Friendly helpful staff. Sparkling clean store. Lots of great products.

Ho
Review №66

I can get in big trouble in a place like this ♥️

Ka
Review №67

Absolutely love all the containers and gadgets in the store. Can spend hours just browsing. Friendly staff

Al
Review №68

Great store, definitely has a lot of containers! Can help with any organizational problems you need solved.

Th
Review №69

Its okay. Expected more.

Na
Review №70

If you are looking for storage and origination items its the place to go. Good values.

Je
Review №71

Excellent selection of high quality products. The sales staff is very helpful and knowledgeable. We always have a great shopping experience at this store.

El
Review №72

Very well organized store. Easy to find what you need. Associates are very friendly and helpful

Ta
Review №73

I really like to browse around this store. Its so organized and perfect. I wish I had more items from the container store. Ill probably go back soon.

Te
Review №74

Ive gotten better service at Wal-Mart. I came by today to see about piecing together parts for a desk I need to build for my daughter, and apparently I was the only one I the store interested in helping. Was in the store for 15 minutes, and not one single employee even acknowledged me. Spent several minutes in each department looking around and not once did any of the employees in those areas go so far as to even say hi, or I will be right with you.....Just totally ignored. I dont know if it is because this is the rich and snobby attitude many in Southlake seem to have at times, but they will now enjoy the sight of me spending my dollars at their competitors.

Bo
Review №75

Love Elfa products and the customer service!

Br
Review №76

Lets be honest, this store is amazing. We had great staff and the store was presented nicely.

Sa
Review №77

It is always a pleasure to go to the Container Store. I always find what Im looking for...and other interesting things I never knew about!!

va
Review №78

Love love love this place. Organize everythi.g with stuff from here! They also have the best customer service.

Da
Review №79

Great store! I go to get display cases for sports memorabilia but every time I usually find other things I need-thats how they get you! The staff is friendly and helpful every time. My only complaint is that every time I go I get stuck in line behind a pregnant woman who is buying a ridiculous amount of things she cant possibly need. Is that like morning sickness or food cravings? I guess on the plus side, fellas, if your preggo wife is driving you insane, take her to the Container Store! Im a problem solver. UPDATE: I tried store pick up. They have reserved parking spaces, just notify them youve arrived and they bring it out within 3 minutes

An
Review №80

Most of the items here are great for custom building a modular system for your containment needs, but a lot of the items here are on the pricey side. did you plan on completing a project through container store expect it will be on the expensive side.

Ni
Review №81

Ok had some issues with a pick up order but got it sloved

Jo
Review №82

Best place for anyone with OCD like me.

An
Review №83

Great, friendly, and helpful staff... if you can find them.

H
Review №84

Great shopping experience and surrounding area. make a day of it to visit the town square.

Ci
Review №85

Love all the choices, the friendly & helpful people and Elfa was on sale.

Na
Review №86

If youre a home organizer, youll go nuts here. Friendly, helpful and pleasant staff

Ma
Review №87

I frequently lose track of time for more than an hour walking around this wonderful store! From travel gear to cool notebooks, it is a wonderful place to simply browse through. In particular I like to shop here for unique and unexpected Christmas stocking stuffers. Finally, I am a huge fan of their Elfa shelving system. We have several closet/wall systems which offer a wide rage of shelf and drawer organizers for the whole house. We have them in the office, master bath, kitchen, and laundry room. We wait until it goes on sale in January and buy add-on components or build new systems as needed.

Je
Review №88

My need to be organized exceeds my budget when I walk in here. Great friendly staff and durable products. Some is are going to be pricer.

La
Review №89

Amazing customer service in a bright and clean store full of things you didnt even know you needed!

Pr
Review №90

Customer service was impeccable! I hate that I cant remember her name, but the person who assisted me was so helpful, and sweet!

Ga
Review №91

This is a VERY nice store.

Br
Review №92

This location is a lot smaller than most Container Stores. The female staff who works here are beyond rude as well. Waited over 10 minutes for some help even though her and another employee were just casually talking. And check out took forever and they made us go to a much slower longer line even though I was next so the other two people in that line behind me were already checked out and left before I even got to the 2nd lines counter. Will never come back. Rather make the drive to the other location south because of the selection and service.

Ja
Review №93

It seems like they always have just what I need. The staff are intuitive and knowledgeable and they assist appropriately--not too little nor too much!

Jo
Review №94

They have containers for anything you can think of. Great customer service, very friendly and helpful.

Mr
Review №95

Nice, neat, clean organized.

Ch
Review №96

Friendly staff. Clean, organized store. Good shopping experience.

A
Review №97

Excellent service and its a dream for an organizerholic like me.

As
Review №98

This place is a little pricey, but the possibilities are endless In here. So many unique storage pieces.

Ma
Review №99

Love this store. Have any of there items in my house.

K
Review №100

This was my first time in the store & it is a very interesting place to shop there is almost any kind of storage items that you may need. They also carry closet organizer

Information
100 Photos
100 Comments
4.4 Rating
  • Address:1200 Main Street, Southlake, TX 76092, United States
  • Site:https://containerstore.com/locations/showStore.htm?store=SLK&cid=ns:maps:google:main-store:39-southlake
  • Phone:+1 817-488-9955
Categories
  • Furniture store
  • Home goods store
  • Gift wrap store
  • Home improvement store
  • Kitchen supply store
  • Moving supply store
  • Office supply store
  • Packaging supply store
  • Shelving store
Working hours
  • Monday:11AM–6PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
From the business
  • Identifies as women-led:Yes
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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