Not impressed. Had scheduled a 7am Monday morning delivery of a forklift and 2 pallet jacks. I have ten men and two tractor trailers onsite. Trucks fine me $700 for a late unload. Times 2. And ten men at $200 an hour waiting for 3 hours till 10am. Thanks for costing me thousands of dollars and delaying my whole project.

Great communication from store they called to let me know I might need a bigger unit than requested. Everyone was helpful and polite and so far equipment is working

Great web site, great experience upon check out

Our forklift broke down and we were dead in the water. You were able to get me a replacement the following day. You also were able to help us with a mechanic who is going to help us repair the unit we own.

United Rentals has provided excellent service and support. Kip Colcord has been great to deal with.

United Rentals has an experienced staff that can get things accomplished on short notice if needed and in the construction industry time is money.

Great rental equipment. Fast and easy service.

Equipment readily available, delivered promptly. Excellent machine (fairly new).

Professional, timely good communications.

High delivery cost, equipment was dead when delivered.

I reached out for a lift to help the people at the Ronald McDonald House in Reno and they were able to deliver the lift the next day! They were prompt and even absorbed the cost! Thank you all for your support of the community!

I rented an 8500 pound excavator at their on line advertised rate of $2640 per MONTH.When I called to confirm the price has jumped to over $3200 for 4 weeks or 28 days including drop off and pick up, so really 26 days, but okay!The unit worked fine for three days, it broke down on a Saturday and when I called for service they couldn’t get an “on call” tech to answer the phone, so they sent one out on Monday, so I lost another two days. Their tech couldn’t even diagnose the problem so they told me they would replace the machine with a 10,000 pound machine. I told them that I would take the 10k machine temporarily until they fixed the 8500 lb machine and that I wanted credit for the two lost days and no up charge for the larger machine, which I didn’t really want! They agreed to those stipulations and delivered a broken down 10k unit (really loose and A/C didn’t work).I called them several times over the next few days about the 8500 but they kept putting me off. Then they billed me for over $4000 for the 10k machine. I called them right away and asked about the 8500 and reminded them that the 10k machine was THEIR doing and that they were not supposed to charge me for a 10k machine I didn’t want. They issued a credit for the $810 difference in price and they said that “as soon as the 8500 came off of rental they would return it to me” which they never did, but they verified that the end date for my contract was now July 3. So they rented MY 8500 # unit after repairing it instead of returning it to me, AND charged me extra for the larger machine! I called them on July 2nd to confirm pickup the next day. Their operator took my pickup order and stopped my contract on July 2nd but said the local office was closed on the 3rd for the holiday, so the unit wouldn’t be picked up until the following Monday. Two days after they picked up the machine they billed me another $810 for another week. When I called them on it billing told me it automatically billed and was already cancelled, but the charge is still on my credit card a month later, and when I disputed the charge United Rental told Chase MasterCard that the charge was valid!Either this is the most badly run business I have ever dealt with or they are a bunch of crooks, but either way I will rent my equipment from ANYONE ELSE!

Excelente costumer service.

Process was easy, equipment ready to go as promised.

2 of there portable toilets are over flowing at rock park in Sparks

Scammers!!

EQUIPMENT DID NOT RUN PROPERLY WHICH NO ONE SEEMED TO CARE ABOUT WHEN WE LET THEM KNOW. WE WERE TOLD THAT IF WE RETURNED BY MONDAY MORNING, PRICE WOULD BE $164. WE RETURNED IT TUESDAY MORNING AND THE PRICE SUDDENLY BECAME $600 FOR A ONE WEEK RATE....

Great place wish they had more car trailers.

Fast service, and good quality tools to get the job done .

Quick in and out. Friendly staff.

Great service and products.

Always a good place to rent equipment

Horrible experience

Great place