This guy makes it work. We came in from Spirit Lake to buy some flooring from him. Hes always helpful and nice as heck. Great prices too!

Very impressed with the quality of Mikes work and his level of service to bind a carpet remnant for me. Mike is honest, reliable, and skilled. His prices are the best in town.

We reached out to Mike to get about 1,000sf of carpet installed. The interaction started completely normal, he came to measure and gave us a quote. We agreed to the price & date on Friday, September 24th. He asked us to Venmo him which we agreed to do. My husband did not have his Venmo account set up yet, so he didn’t get the chance to set it up until Monday the 27th (which is the following business day). At this point Mike now refuses to install because we took too long to pay the 50% deposit. We take full responsibility and apologize for the delay, and try to explain what happened. We even offer to pay the full amount up front. He then accuses of doing it on purpose because he is Russian, and says all Americans do this to him. My husband then sends him a long message trying to clear the air & explain this is in NO WAY the truth. (screen shot attached) He blocked both of our phone numbers after this extremely kind message, which he did not deserve after accusing my husband of this. I have never been so appalled by poor customer service. This is extremely offensive and he literally stated via the phone call he will not work with us now because we are American. Please beware, do not rely on him as he WILL cancel on you with no notice for no reason other than being “American”.

Found Spokane Carpet Outlet through product they had listed on Craigslist. Mike was great to work with, had patience with my questions as a do it yourself installer and gave me the advice I needed. I highly recommend this company and plan on using them in the future.

Worst customer service. Very unprofessional. Rude and disrespectful in answering simple questions. Safe yourself future headaches and go with a more reputable and professional company

Very good customer service. Awesome pricing.

Spokane carpet outlet did an exceptional job at my house. Mike (the owner) cares about what he does and is very diligent. Price was great, customer service was great, and the job was well done. Would definitely refer a friend and definitely will be a client of Mikes again!

Extremely impressed with the work. Very professional and quality oriented. Will do business with Spokane Carpet Outlet in the future.

Mike is an awesome guy! We went in his store to purchase vinyl and carpet. We got a great deal. He explained how to do it with good quality on a budget. Mike did a outstanding job installing our carpet. His work was very fast and efficient. It looks amazing. I will continue to give him my business and will recommend him to everyone. In my opinion he is the best in the Spokane area!

I highly recommend this small family business, and they vacuum and clean after the job is done

I have never wrote a bad review for any business but have to share this one. Went in and looked at carpet a couple of times at this location. The guy across the street actually came and helped us the first time and the second time was Mike, both times were very helpful and friendly. Ended up calling and setting up a day for the carpet to be installed and the date was less than a week later which was great also. Went in to pay the 50% deposit that was required by Mike and when we got there we asked if there was any type of warranty or guarantee of work. Mike instantly got an attitude and told me he is not coming back in a year and replacing carpet because I call him because my carpet is dirty. Tried to explain to him that that was not was I was talking about, I was just wondering if something went wrong in the first 30 days with the actual installment of the carpet would he fix it. In no way wanting him to come fix a carpet if I did something to it to mess it up. He got very annoyed and said his work is perfect and it seems like we have “trust issues” already and did not want the work. LMAO, it was really quite shocking he got so upset about a normal question any consumer would ask. We were happy to give our business to a small locally owned business, but unfortunately the customer service was beyond outrageous and crazy.

Spokane Carpet Outlet was outstanding in helping getting me all new flooring for my house I just purchased. The prices are unbeatable and he got my carpet ordered and installed in under 2 weeks so I could get moved in. I bought laminate from him as well, at nearly half the price of the other retailers and it looks beautiful. Quality and integrity! Thanks Mike!

Read the negative reviews and youll find a common thread: people that expect something for nothing. This store is admittedly small and no-frills but the simple fact is that youre there for one reason: the pricing. Their price is markedly better than the box stores. If they threw in installation or other addons - theyd either be out of business or would have to raise their prices. If you go with realistic expectations, you will not be disappointed.

Mike was great! Hes a busy guy, but he answered the phone, told me what he needed to give me a bid, and told me when to come to his store to see the product. I made my selection, he gave me the cost and I was in and out in 15 minutes. Best of all, he installed it the following weekend. Done! Hes a one man show, so know that before you show up or criticize. Hes sincere and does good work. Thank you Mike!

We contacted the owner, Mike, because of previous experience with his firm -- and Im happy to say his willingness, dedication to doing the job right, and his expertise and knowledge helped us with stretching our carpets back to just like new. He repaired some sloppy workmanship by the original installers, was extremely pleasant, conscientious and easy to work with. His work is definitely worth it and we will use him for all related carpet and flooring needs in the future.

Our son suggested we contact Mike about purchasing and installing carpet in our rental unit. We met with Mike at his place of business, looked at several options, picked one and made the appointment for the install. Mike came to our rental and took detailed measurements for each room. He came on time; and stayed until the job was completely done (a HUGE plus for me when some workers come for a few hours and then go to another job and have to come back to finish a job). Thank you, Mike, for an outstanding experience, start to finish!! Trudy Rux

Great price and selection! Mike was very prompt to get me an install quote for my job and got it done quickly and efficiently. Great to work with and will definitely be using for future flooring projects.

Awesome experience. Will be return customers.

There’s nothing like moving all of your furniture in preparation for your carpet to be installed, having an appointment scheduled over a week in advance and receiving a text 15 minutes after he’s suppose to arrive telling you he believes traffic will take him an extra hour and a half to arrive so he’s cancelling. For an extra $100 dollars he’ll actually make his appointment though. This place is a joke I wouldn’t send my enemies here.

Mike did a fabulous job! Started talking with him Monday mid morning and by early afternoon carpets were installed and everything was cleaned up! Looks amazing! Price was more than reasonably and he was prompt and very skilled! I highly recommend this man!!

Spokane carpet outlet is our new go to flooring outfit .Mike is a professional at what he does .Its obvious by the end result you get when he installs flooring .He is curtius on time very reliable . He had the flooring installed within a few days of our initial purchase . He sold and installed carpet throughout our house for half the price with better quality carpet then our local big box hardware store that advertises free install .He will also sell flooring to you at a great price if your a do it your self person . Thanks again Mike

When we came into the store the staff was very helpful in finding a carpet to suit our needs. The prices were better than anywhere else we had looked around town and they were able to install the next day! Try and find that at the box stores.

Sure the big box stores say free install nothing is free.. Mike is a detail oriented installer and you will be hard pressed to find a quality carpet installed at his prices, I compared 5 different places before choosing him and now he handles all my properties flooring. Some.might find having his store hours later in the day a problem, I will take the savings over the other big stores paying the sales people to stand around waiting to make a sale. Thanks Mike!

BAIT and SWITCH ? BEWAREI shopped around and drove to their location which was advertised as open until 3pm and at 2:10pm no one was there however they did come when I called them and met with me to let me in.Initially I was impressed with their willingness to help and install quickly.I found a REMNANT I liked very much for $142.00 and I spoke to the owner about getting it approved first by my husband in the next few days.The following week I texted the photo of the remnant to the owner saying that I was ready to purchase and schedule an appointment.I was told that the remnant was now $230 and the price of carpet went up. THIS WAS A REMNANT AND IS CARPET MARKED UP 70% ??D I S G U S T E D !!!!!!!!!! This store could have had much more business from me had they been honest !! This was just my first room I was finishing.

The customer service at terrible.

Dont ask if they do free install with purchase, they get very upset about that. Flat out poor customer service.

Told guy Im going to get another bid to compare and he said go with another guy!!!Well, I guess another guy it is.

Not open during advertised hours.