Bree helped me get old phone data transferred to a new phone. There were tech issues which she addressed with determination & patience. Beautiful example of stellar customer service!!!!

KEELAN was amazing today! First time being with Verizon and it was an amazing decision. Compared to being with sprint for years I’ve already had amazing service and nothing has gone wrong yet. Thank you guys for being amazing people and helping me get to where I wanted to be I will always visit this store for problems or needs. You guys were awesome today😃 I appreciate it a lot. Keep it up!!

Connor was able to quickly fix an issue with two of my phones. Great customer service combined with technical expertise made my visit a great one.

Clayton is terrible. He doesn’t listen to you, just wants to make a sale and put you on a promotion plan. Went to the Verizon on division, everything Clayton said he couldn’t do, Jose did. Clayton just didn’t want to take the time to do it. All we needed to do was transfer a phone number and get new phones. We will never go back to the Verizon store on Regal again.

Bought two new phones and upgrade services today. Our customer service specialist was Michael, who did an exemplary job working with us. Very knowledgeable and professional.

Great staff that is willing to work with you to resolve any conflicts. Knows what they are doing and doesn’t hesitate to call supervisors and other customer service departments to figure things out.The reasons for 4 stars is because there was a miscommunication when I transferred and bought phones at the same time. The way promotions and rebates work wasn’t explained well. It is way different from other stores, however I guess they just assumed I knew it all beforehand, which wasn’t the case. Caused some expectations to fail, but in the end, it was all figured out.Therefore, Verizon is totally worth it but make sure you understand very well what you are getting into if it is your first time.

I went to buy a new phone. I had no idea what I wanted. My son was suggesting I get the pixel 4a. So when I went to look at it they quoted me a price of $450. I called my son and he said that Best Buy had them had the phone for $340. Be wary because their prices are way too high.

Chris and Hailee are amazing. They helped me fix my problem in no time. I would recommend coming here and seeing them

Service could not have. Been. Better. Chris was great

Go see Keelan thanks for the great customer service. Came in with a phone I got online and had it set up. They are the best.

This location has had the best customer service I’ve seen in town, and won’t let you down. Always good people. VISIT!!!!!!!

My name is Monique Viren right now I am at Verizon store and I was help by the most amazing politely young man name Chris please I am a business person and I would appreciate you give Chris a BONUS

These guys are great they are helpful as can be I left consumer Cellular and was back in a week. Go see Keelan or Chris or Hailee they are all great down there give them raises!

Keelan and Hailee are great, got my new phone setup and even came back for more help and they went above and beyond just waiting on the text survey so I can give them a 10.

Very knowledgeable and honest, super helpful worth all of my questions. They greeted me right when I arrived even though they were busy. I was adding 2 lines to my Verizon acct, they made sure I understood all of my options, limitations, and deals available. They werent pushy at all and got everything taken care of and out the door quick and easy. I will definitely use them again!

Best experience ever. Lilian helped me solve every question I had and sold me a great phone. She definitely knew what she was doing. Would highly recommend.

My girlfriend and I bought one of their screen protector plans from them, Her when she got her phone from them and I about a year later. The plans were each for 2 years. All we had to do was pay $10 for a new tempered glass screen protector. We went in not even a month ago to each get new protectors put on. The person that initially put on our screen protectors that day messed them up so bad that there were permanent bubbles under the protectors, even slightly cracking 1. We had never had this issue before and personally was my 3 time using this plan. We were told that new screen protectors would be ordered and we could come in in a few days to get them swapped out. So, we did just that only to find out that they hadnt been ordered and they would have to figure out where they would be able to find a replacement from and were told we would get a phone call in a few days to come back in. We waited a week without hearing anything and decided to go in and check. We were told that the manager needed a few days. We gave them yet another week and heard the same thing when we went into check. We gave them 2 more weeks, a month total at that point. When we went in they had some screen protectors waiting with my name and number on them but hadnt received any phone call. So, who knows how long they were sitting there before we ventured in or how much longer they would have sat there before actually calling me. The ones they gave us are well under the quality we had gotten before. Here we are now, barely a week later and without any trauma to my phone or screen the protector is peeling off by itself. We will never show there again and will encourage everyone to do the same.

A clear choice ---Stopped into this location with a relatively specific request. I was greeted by Judah, who patiently listened to me explain my needs and took the time to help me find the best solution. Highly recommend this location for their kindness, knowledge, and overall excellent customer service. Thank you!

Lilian was really amazing! My family and I had a really hard couple of months phone wise with another carrier. Even though we showed up 30 minutes before closing, Lilian helped us transfer over to Verizon quickly and with a big smile! She had to stay late but she stayed positive. We all exchanged stories and laughed. Great experience (after months of troubles with the other carrier)!

Verizon cell coverage has gotten worse and worse over the last year. So many dropped calls between Spokane and Priest River...and beyond. Very poor coverage South of 57th down Hatch Road and no motivation to change. They will sell you a Verizon wireless booster but forget to tell you it has to be able to connect with verizon cell coverage in order to boost it. Verizon seems to be taking its customers for granted.

I went to verizon to start my first plan of my own and Lilian helped me. She was very friendly and personable. She helped me pick out a great phone and the best plan for my lifestyle. Im very satisfied with the help I received.

Hunter and Mary are Awesome!! It is so painful for me to update phones so I try to avoid for as long as possible. Mary and Hunter were so welcoming and were very knowledgeable. They took the needed time to help us update and choose 4 new phones, pick out cases, update our family plan and make sure all data was transferred. Thank you for making this process easy and enjoyable. Holiday season are a bit merrier tonight. Lisa

Quick efficient and professional go see Keelan and Chris.

Keelan is very patient and informative. Thank you keelan.

Lilian was very helpful throughout my I phone upgrade. Very knowledgeable about all the options that were available. Awesome !

Hidden gem that everyone should go too! Best customer service from Steve, Kalaree, & Vaemu. Everyone in the store takes their time to explain what’s needed. They’re thoughtful, meaningful, honest, and a caring team. Would recommend them to everyone!

The one contact I had was a young man named Austin. He seemed to really know his stuff and was courteous and attentive. I watched him with an older lady and he was very respectful and patient. I’d buy a phone here. Unfortunately there was an emergency and My appointment was cancelled so I had to buy at another location.

Ladies were super helpful and knowledgeable. Didn’t have to wait in a line which is always great! Thanks Lillian and Kayla!

Lilian was super helpful. She helped me find what I needed. Super fast and nice service

I had the most helpful and amazing customer service today from Hunter and her crew. I was staying in a nearby hospital after a bad rollover accident where most of my belongings were lost or broken (including my Verizon phone) and a family member hurt badly. Getting my phone back super quick helped me get in touch with people I needed further help from. This crew went above and beyond... I chose this location based on the reviews here..and I can attest they are worth more than 5 stars today...keep it up team Hunter!

They worked hard to try to fix problems but couldnt fix.

Kalaree is fantastic and you should seek her out. I’m an anxious person and she is so zen and knowledgeable.

Your diligent worker assisted this deaf, tech shy, & elderly man WAY beyond the call of duty in an uncommon personal yet professional way, even with enthusiasm.This even while doing the same with others at the same time. My device had frozen up. She even updated my account. Dont lose her.Dawn

Could not rate this store higher! Hunter was so incredibly helpful, her entire team is so friendly and knowledgeable! Plus, Matt the district manager drove to the Argonne store to get a phone for me since they didn’t have the one I wanted in their store. Thanks Hunter and everyone at the store!

It was such a pleasure to go into this Verizon outlet to talk to the staff there about upgrading my phone! My experience was very professional and the staff was very knowledgeable. My transaction to upgrade to a Galaxy S7 went very smooth and it was overall a fantastic experience! Thank you Verizon on Grand! Diane W.

Every one of these sales folks are knowledgeable, extremely courteous, and sincere without condescension toward the technically challenged. Andrew and Judahare nothing short of amazing. We recommend these guys to everyone we know!!!

Love the new team at this location. Super helpful and efficient. Can’t believe I went anywhere else before this store. All the employees are welcoming and resourceful!!

Great store, great people. Very patient. Would recommend. Im not sure why people always say dont go to retailers... This one had no wait, took their time, made sure everything was set up and ready for when I walked out the door. Last time I went to a real location, I was pushed out the door with my new phone and didnt even have my contacts on it. The manager, I think Judah was his name, was super knowledgeable.. Said hes been doing this for years. The staff, Ryan and a new girl who I didnt get the name of, were very nice and attentive as well. Go here for your phone needs!!!

Excellent service! I changed from Samsung to a new iPhone. I received excellent service and the young woman answered all of my questions and showed me how to use my new phone.

Today was fun and I didnt expect it to be as I am not tech savvy. Hunter was very knowledgeable and spoke to my husband and I and not over our head. Mikalah was very pleasant and very good with us also. Thank you.

I was in on a very busy Sunday afternoon with only 1 sales associate in the store. Mikalah Travis was my consultant and did an excellent job of handling the current customer (with a lengthy transaction) as I and another customer waited. She was very courteous, apologized for the wait time and did an excellent job of resolving my issue. She was great!!

Lilian was efficient, professional, and so helpful! She made the phone-buying process sooooo much less stressful than it normally is.

I couldn’t have been happier with the help I got when buying my new phone! Mikalah was more than patient, informative and competent!!! She was truly the best! Can’t thank her enough!

Complete and total trash. It was painfully obvious how much they didnt want to be there. I wanted to know if tjere was some way to lower my bill. Without looking, she casually said no. I asked upgrades. She waved at the general direction of the phones... Would not recommend

Worst experience upgrading my phone ever! After six trips to the store and 45 minutes on the phone with Verizon customer service, the reseller finally resolved the issue and exchanged a defective phone. They cut some corners setting up the new phone so things aren’t perfect, but I am just happy to be done with them. My advice ... don’t use a reseller (especially not this location). If you are with Verizon, use one of their stores (the customer service representative I worked with over the phone totally rocked).

Hunter Maxson was awesome. She assisted both my father and I on separate phone issues. Made it easy and quick. Best service ever. Thank you, Hunter! - Mike

My wife and I had a fantastic experience with Hunter, Mikalah and Mary. They made us feel really comfortable and didnt put us down because we are old. Great employees.

Meghan was a great help in retrieving my photos off my old phone on to my new phone. Thank you for excellent customer service

Limited stock for s10 but good customer service.

Lilian was so knowledgeable and helpful to my daughter and I.

Brandi and Mary stayed late to help me set up my phone! Best employees ever.

My husband and I decided to ugrade our cell phones and add a 2nd. IPad. We are just the basics and have much to learn! The customer care we received was excellent and very thorough. Thanks for great customer service!Jim & Judi Sloane

Forget about service after the sale! You can’t believe what they tell you. Their only motivation, $$$$$$! I would not go back and if you value honesty I would suggest going to a another vendor.

Customer service beyond belief!!! No high pressure sales, welcomed all questions even if I asked same over and over.Hunter Maxson the best sales rep ever

The staff was very knowledgeable, courteous & helpfull!!! I will always take my business there.

Great customer service, Mikalah was very knowledgeable on the current plans and features! Thanks!

Dawn was wonderful. Worked and worked to help me!

Loved Hunter awesome employee and hard worker. Wont work with anyone else

Fast and efficient

Hunter, Mercedes, and Mikayla were so amazing and fun and helpful. I will come back here just to visit them!

I was really surprised how the Verizon employees threat us especially Ilya his the one that helped me...Really nice guy thank you

Kalaree was super helpful

Best service Ive ever received at this store

Entire staff was a delight. A nice change of pace from the typical miserable experiences at previous locations

The staff was great, very helpful

Epic service! Thank you!

Great service great help!

Great staff

Amazing place.

Awful store, does nothing and they lie.

Manager is rude.

Was awesome thanks!!!!