Had a great experience purchasing my vehicle and have had a wonderful experience scheduling maintenance visits. Just wish my car was returned cleaner. Otherwise, no complaints and would recommend.

We have always had a good experience with this dealership. No disappointments so far. And we really like our Kona. It has a lot of safety features that help us out.

This service department ruined my daughters brand new car by not reconnecting the fuel during service. They gave us credit for the car but we ended up having to buy a new car to get our money back. Since then we have been treated like they don’t want to service our car. She called for basic service today and they were rude. This is the worst service department we have ever dealt with. We will never go back or buy another vehicle from them. Buyer beware.

Took care of my oil change and a recall that I was unaware of. Was great! So thankful I’m all taken care of and safe now. Very happy with the service I was given. Will be back again soon. My last several vehicles have been hyundia and I’m sure my next one will be too.

I have purchased several vehicles from this dealership and always have been treated fairly and professionally from the point of sale to service. Family members have had the same experience. Hyundais vehicles always seems to be a step ahead of their competition when it comes to quality, safety features and electronics.

Green hyundai in my opinion is the best place to buy. Great deals have bought 4 new from them sales staff and service are amazing. Have never had a problem with vehicles just normal service. A Santa Fe, Santa Fe Sport 2.0 Turbo, Sonata Limited, Sonata 2.0 Limited. All GREAT!!!

Brian in service was great. He worked me in because I had the wrong day. Lol

It took a long time but got thru all the paperwork and got a new car

The waiting room was clean everyone was very friendly and very helpful very welcome.

John McCarthy & Mgr. Mike moved mountains to get the suv I wanted.The manager gave up his personal demo car plus one more in trade with another Hyundai dealer to get me into the suv I wanted.I couldnt be more happier with this dealership.Give them a try & youll see why.Thanks John & Mike.

I love the customer services and staff members are so friendly, when I first came to Green Hyundai I didnt think I was going to get a car, they put a lot of effort in accommodating your needs the best!!

I dont like to complain about anything car dealership but I just want to say this. I called green Hyundai 5 times about my blindside sencers and they said that they cant find anything wrong with it they said dirt or gravel got up in my right blindside sencers. I told them if you cant fix it then put me in another kona same price and same payments they gave you a runaround and you cant even speak to a supervisor or a manager in person on my 2021 Hyundai kona .

Customer service is horrible....all I tried to do is get an oil change appointment...its ridiculous they make excuses when you ask to speak in service. But by god if they want to buy my car they are johnny on the spot

This is the second time that I have purchased a vehicle from Doug. I live in Chicago but its worth the drive. At no time do you feel pressured to buy now. And I always feel as like I was given a very fair deal. All the staff are great to work with and make the process of buying a new car very easy and stress-free.

They are So wonderful amazing awesome all of auto service staff like Brian and Ashton and everyone else too

Always top notch service. They have went out of their way to accommodate me before and I really appreciated it! They dont push any unnecessary repairs on you, either. Very respectful and efficient!

Took my car to be repaired, was told it would be done same day but I personally was not able to pick up before close. Get a call the next day saying they quoted me for the wrong part which leads me to believe they didnt start on my car until the next morning and noticed the mistake and also that it would take 2 weeks to get the correct part in. Thankfully they covered the difference on the part as they should for their mistake. Could not provide me with a loaner car since none was available so they say. Never called with updates, I had to reach out to them but they were never available and I would not receive a call back until days later. Car took almost 3 weeks to be fixed. Very disappointed overall. I understand mistakes happen but very poor communication and customer service.

I have always received great service at Green Hyundai. I bought my car there in 2018 and have serviced it there since. Everyone there exhibits the spirit of customer service and seems to really want me to have a good experience. Friendly staff, good and competent service. I am very satisfied.

Very disappointing experience. Purchased a brand new car last week and when I took it in to get its care package applied, the dealerships car wash scratched all around my new car AND their technicians CLEAR COATED OVER THEM!! Extremely disappointing customer service experience and they have no empathy or compassion for their customers. The Green for Life warranty IS NOT WORTH IT, unless you want an aneurysm once they damage your new investment. Will never recommend to anyone the hell these people have put me through.Update 10/14:After speaking with practically every manager at Green, they made sure to get the mistakes fixed. Springfield Collision also did an amazing job with making my car look new again as well! After a lot of hard work and tough talks, their team was a very professional and diligent team, ensuring they had stood behind their word.While this situation was less than ideal, their team did a great job of making me feel like I’m getting the most out of my new car, I absolutely love it but the scenario surrounding it were a series of unfortunate events. Ultimately happy with the car I bought and the courtesy of the dealerships crew in hearing my concerns. They stood behind their word, and for that I am thankful. I know many lessons were learned all around!

I really dont know what the purpose of buying the extended warranty is if nothing is covered, i understand things like brakes,oil, tire, and maybe even belts all are things you the driver are suppose to take care of, this is the second time i have wasted gas driving there to see about getting something looked at and then they hit me with a $100 diagnostic charge which is news to me. Do not recommend getting service here better off going to a different mechanic

Jeremy from the finance department lied to me by omission of information about the service contract and how it works. I am extremely upset. I live in a different area and he told me I could use the oil changes included in the service contract at another dealership when I point blank asked him if I could do so. He did not disclose that the oil changes aren’t officially in the contract so when I went to the other dealership they had no idea what I was talking about and said maintenance was not included in the service contract. When I followed up with Green they said “oh yeah you pay for it at the dealership and then send us the receipts and then we send you a check to reimburse you for it.” That is ridiculous and I wouldn’t have gotten the contract if I had known that, I’m a very busy person, I don’t want to have to send the receipts and I don’t want reimbursed after having to pay for the maintenance myself. And I’m not driving 90 minutes to their dealership every time I need an oil change or tire rotation. I called to cancel the contract after finding this out. Then it turns out it takes 180 days to get the money refunded back to my loan account, and it doesn’t reduce the monthly payments. I am extremely ticked off, I have been in sales for 15 years and I am an ethical person who would never NOT disclose pertinent info when a customer point blank asks a question up front, just to make a sale. I know he makes commission off of me for that purchase, so I know he was in it for himself. He lied to me by omission of information, and I will never recommend anyone go to Green Hyundai. If you do go, make sure you don’t talk to Jeremy. I regret making the purchase there but there’s nothing I can do about it now.Jered was very helpful in making sure I got the color of the vehicle I wanted. Thanks Jered, I wish I could say the experience was great. But other than Jered doing the hard work of getting the color I wanted, it was not pleasant.

I just love the service department, Jimmy went over and beyond with helping me. Went out of his way to make sure I was satisfied with my service and car wash. He even sent my car back through himself to make sure it was to my satisfaction. This is just the small things that make a car dealership great!

Honest dealer and great service center all in one place. Green Hyundai has been a great experience over last 2 vehicles.

Very friendly staff, clean facility....and service was done in a prompt and proper manner!

Nice people. Friendly staff

Great customer service, extremely thankful for Brian and Ryan! Thank you so much for all your help.

I started having a shimmy and got ahold of Brittany. She got me in right away. The problem was a bad belt in one of the tires. They normally have that tire in stock, but had to order it. Tire was in the next day, car was fixed as promised & washed & vacuumed when I picked it up! She kept me up to date through the whole process and I even had her cell number in case I thought of any questions and could get ahold of her! Thanks Brittany!!!!

Friendly. Helpful. No run-around. Best car purchase experience Ive ever had!!Thanks, Seth and Hyundai!!

After a terrible experience at Green Mazda, I went to see Jamie at Green Hyundai to look at the Tucson. He was extremely patient with me and made sure I didn’t feel pressured to buy a car right then and there. After talking to Jamie more about what I was looking for in a car and he suggested the Kona as he thought it would fit me more. I came back a few days later to test drive a 2021 Hyundai Kona SEL plus and I loved the car the second I started driving it. They gave me the trade in price I wanted for my Fiat and a great price on the Kona. I high recommend Green Hyundai, especially working with Jamie. Hands down the best experience I’ve ever had at a dealership.

Wonderful, very friendly and didnt take long at all.

Jimmy gave us excellent service while my Mom and I were there. Always friendly and courteous! THANKS AGAIN!

Bought a Nissan Altima 2014, and I trusted them thinking theyre big companies and reviews were great, but turns out I was mistaken. The car had several recalls which they were supposed to take care before selling and they never did. Ensured me while selling we wanted to build a good relationship with our customer while selling, but if you cannot take responsibility of mistakes that you have made then no way you can build good relationship with anyone. The car had several issues and when I told them they refused to help me out. The reason they didnt wanted to help out is because it has been already 4month, but if you havent taken care of the recalls you supposed to take care then definitely the car wasnt ready to sell. It was a shame !

Dylan, Jaran, Edwin, Josh & 1 other *N. Dirksen location* helped me this evening - easy to work with, quick/straight to the point, professional, ...went above & beyond for me. I am truly so thankful. A special thanks for Edwin in all that he did to make this possible for me tonight while maintaining such a positive attitude. It’s people like you, doing ordinary work, but making it feel extraordinary, for people like me. Your efforts did not go unnoticed with me. Thank you!

The service is always friendly and top notch.

Good car lot.

Always good service, Jimmy made sure to keep me informed as the service was done, brought a potential issue to me and I made the decision to replace that belt while car was in for service instead of waiting. Clean and comfortable waiting area.

I love dealing with these people! Great service every time. Was only here for an oil change, they pulled my cabin filter and let me know it was absolutely disgusting. The shuttle service refused us a ride without carseats for our twins, which they should I’m not upset about that. The lady at the front desk offered us her own carseats so we could go home, although we decided to wait for our car that was a very kind offer. They washed my car and even vacuumed the carpet as well as adding paper floor mat protectors as i had requested. Just all around Great people I tell ya!!

This place couldnt care less about the customer, like most Green dealerships.They will run your credit into the ground before telling you youre denied. Even when you asked for it to only be ran at one bank. Went across town to Friendly Chevrolet got my new car with no problems.

I am extremely unhappy about my service time to fix my vehicle. I called December 11th to have an appointment for my check engine light to be checked on Tuesday, December 15th. I dropped my car off the night before (Monday night) so it would be there first thing in the morning. I was messaged by a guy named Justin and didnt hear anything about my car until 1pm. At this point, I received a phone call from a guy named Jordan. He told me it was a sensor and he would call back with an estimate. It was now 3:30pm with no call and I messaged Justin, the original person who sent the text to my phone, with no response and I finally called the dealership around 4pm to find out it would cost me $360ish with tax. They said my car would be done early on Wednesday, December 16th. That morning I got a call saying it wasnt the sensor and now its the cam and other things so with tax it will cost me over $1,900!!!!!!!! This was INCLUDING the parts and labor that was completed the day before. I work for Memorial Medical Center and I am on call with the hospital and so I told them I would NOT be able to get the work done without a loaner since I NEED to be at the hospital. They gave me a loaner, ordered the part and told me my car would be completed by that Friday or at the latest, Saturday. I heard NOTHING about my vehicle until I CALLED at 1pm on Saturday. Jordan said he had been messaging me and he obviously hadnt been or I wouldnt have called??? He then informed me that my car would not be ready until Monday, December 21st late in the afternoon or the very latest by noon on Tuesday, the 22nd. I didnt receive a call from them until after noon on that Tuesday and was FINALLY able to come get my car. I am VERY upset that I had to pay for parts and labor that wasnt the root cause of my check engine light, Im very upset there was NO COMMUNICATION, and I am very upset that it took 8 days for my vehicle to be fixed. I would have been willing to possibly trade in my vehicle for a new one but with the way I was treated and the lack of communication, I decided it would be best for me to just pay the nearly $2,000 and get the hell out of there. I will NOT be buying a car here anytime soon. I do not appreciate being taken advantage of.

Ive always had 100% satisfaction with the service department.

They were awesome love that they keep everything simple and helps you out with priority of your vehicle

Waited almost 2 hours for an oil change but very nice staff

Easy to deal with. Friendly and fair.

Great and friendly service

Always great service!

Got a new car and I love it if you need a car go see Dustin on North Dirksen in Springfield tell him Melinda Williams sent you guarantee you wont be disappointed!

Every time I come into a oil change they want to “suggest” maintenance. My fifth oil change it was going to be over $500.00 for “suggested” maintenance that I didn’t need. Terrible business practices

This is my first car and keeping track of maintenance necessary to keep my warranty was really intimidating. Justin was the first to help me and he was excellent. This time it was Brittany and I couldnt be happier. My questions were answered professionally and I felt that I received genuine and honest answers. Brittany even helped me make a few notes in my calendar to plan a budget for future maintenance based on how much I drove last year. 100% satisfied.

The service was great, it was completed in a short amount of time. Jimmy told me everything that was done and how long it should take. I have never had a problem there and have always been treated very well.I will continue to take my car there when needed -Thank You for the great work and home like treatment.Joe K

Great dealership to purchase your extra vehicle from. No I dont work there just a very satisfied repeat customer

Gus is an awesome Sales rep. We were in and out within 30 min, we did most of the negotiating over the phone and all the paperwork was ready when we walked in.

The workers at Green Hyundai were kind and courteous during my stay. They kept me up to date on my vehicle during the process. It was a nice facility and I will be returning there for my next service.

Love Green Hyundai! Customer service is on point. They will work to find you what you want and makes the process easy. I will only buy my cars from Green Hyundai in Springfield.

Very pleasant experience. Service advisor was very knowledgeable and helpful.

Just got a 2018 Hyundai Elantra Value Edition. Was pretty painless for the most part.

Jimmy K is one of the best service persons I have had. Both friendly and professional.

Great, fast & kind customer service. Love the company and definitely will recommend it !

I went to have some work done on my car and I am looking to buy a new car or truck I tried to talk to the sales reps none of them wanted to talk with me so I went to landmark ford and lined up a new truck for around 20 thousand green didn’t want my money the reps in my opinion was unprofessional to me

Jimmy is the best!

Very fast, friendly, and Excellent service

Travis was so easy to talk with on the phone. He helped me find tires that fit in our budget without making me feel like we were compromising safety by going with a non-name-brand tire. The service department worked us in after a tire blew and we had our car towed into the shop. They all took the stress out of a very stressful situation!! Great work!!

Friendly and courteous staff. They worked with me and gave me a great deal.

Great service. Went in for scheduled maintenance. Nice folks and pleasant waiting areas.

I am always happy with the service I receive when taking my Santa Fe in for service. The staff is always pleasant, helpful and knowledgeable of my car. I have had 7 Hyundais since 1993 and love the performance, service and warranty of all my cars.

Jaran is great to deal with. Very accomodating and knowledgeable.

I cannot recommend this dealership too highly. It has excellent staff, who are friendly and knowledgeable. I have bought several cars here over the years. The service department is also very good, and you can drive up almost any day and get a free car wash.

Thank you jimmy in service for getting it all straighten out at closing time. Thanks again

That place is great.Quimby and his staff is fantastic. They need to teach other places how to treat their people.

It was wonderful. Not sure what the guy’s name was but he made it worth wild. He was very helpful.

Always courteous and professional. Eager to assist whenever needed.

I live far away. They said i could have my local Mazda dealer service the vehicle and they would honor green for life warranty. Now they are going back on their word. Never again.

The woman who helped me was phenomenal! Excellent service!

First I always have a good experience when making my appointment. The ladies that talk on the phone are always very friendly. Then when I arrive for my service the people that check you in are friendly. I had Ashley the last 2 times and she is top notch!,

I needed my gas filler cover replaced due to damage from a car wash. They got the part, scheduled the replacement and I was out within an hour.Very courteous and friendly service.

Fast friendly service on a Saturday

I never liked to judge or criticize but I do not like that they make me waste my time either. This place is good, all the staff is very friendly, courteous and respectful. But a very important point for me is punctuality, time, price and quality. This place has an excellent quality and does things well, I am satisfied with the work but not with the price, not WITH the time. This is the third time I go to this place to DO service TO MY car. I always arrived at 7 or 8 am (by appointment or without appointment) so I could leave quickly and be able to fulfill my activities. but the opposite occurs. I always leave this place at 11 or 12. And the longer they make it, the higher the price to pay. it just does not seem fair to me the procedure to fulfill the desired work. I hope they can improve in that aspect.

Green Hyundai staff are always friendly, helpful and personable. Great experience every time.

Ryan with Internet sales was terrific. Worked hard for us and helped us find the right car. Thanks

I am a easy person to please. I hate complaining but you deserve to know my personal experience. I heard a lot of great things about Green Hyundai on the radio and decided to check it out. They gave me a great trade in rate and the sales staff was excellent. That is the positive side.There are requirements to keep your warranty valid and suggested things to get done. They push the suggested things as if they are required. The staff is pushy. I had issues with my windshield wiper fluid not working. The fluid levels were full but the motor is not working right. I told the gentleman about it. He said they would take care of it. They did nothing about it. With the hype I wanted to be a lifelong customer but due to the way things have been handled I will not go back or reccomend Green Hyundai to anyone. I gave them a chance to make things right and they did not.

Dakota in the service department is amazing! He went out of the way to contact Hyundai and have a part replaced under warranty that was not initially covered. I always have amazing service at Green!!!!

If you’re in the market for a new car I highly recommend you swing by and see Chi & Josh! They found me exactly what I wanted at the price I needed and went above and beyond to help me! I love my new ride and I got exceptional service! Thank you guys 👍👍👍

I never worry when I take my 2019 Sante Fe in to be serviced. I know the technicians are doing their job and it gives me a peace of mind. I have done business with Green Hyundai for almost 10 years and have never been disappointed.

My service took 2 hours - oil change and tire rotation.When I got in my vehicle, the seat had been adjusted and the headlight switch had been changed.I still feel the car should be brought into the drop off area when its completed, instead of having to search the lot for it

Hyundai always takes care of me! I just came in for a car wash and inspection after a long road trip and the staff took great care! Always service with a smile 😁

I bought a 2011 truck from them for 23k I drove it 10k mile started having engine issues no oil pressure. i took it to their shop where iwas to told to use heavier oil. I took it to 2 other shops and both said engine was no good needed replaced i notified Green service of it and was told until it blows nothing they can do. now 13k miles later it has blown and green said its nothing they can fix has to go through warranty so they towed truck to Jacksonville where it presently set denied warranty using every excuse to deny it. mainly fot not changing plugs at 95k and air filter at 90k as far as oil changes they were all done the first one at 83k i did my self which they say voided warranty as well. so to sum it up I put 10k on truck was told engine was no good they would not fix it i drove it 13k miles more dealing with oil issues that they was aware of and now it gave out stuck in Jacksonville they wont tow it back to Springfield and said its a paper weight unless i pay for new engine. I am a small business owner that relies on the truck for work who reach roughly 1k people a month . I have all documents to support this nonsense and will be posting them on my site. Also i will have documents showing it was not serviced when they sold it to me. Car buyers beware the green for life warranty is a joke. 23000..00 dollars later i found out its about the cars not the people.

Starting at the entrance and throughout the Dirksen Parkway facility courteous service and a happy, helpful atmosphere was on full display. Staff to assist you with any questions you may have about your visit was available without being pushy or intrusive. The facility Management Team and sales team members are well trained and know the details of the products offered. Whether its service, sales or an informational visit Green Hyundai delivers. Finally the I highly recommend the Internet Sales Team experience. Highly motivated to make deals fast and efficiently truly with the customers best interest in mind. Shout out to Rick... great job and thank you for my new Kona!

I have purchased 4 vehicles here, 2 used and 2 new. I have always gotten great service and I love the vehicles. My last purchase was quick and relatively painless, except they do push a hard sell on their warrantee add-ons. If they werent so insistent on those, this would definitely be 5 stars. Even though there is another Hyundai dealer closer, I return here for my new cars!

The service Person Travis was great.

I have always had great service when I come in. Everything is thoroughly explain to me where I can understand.

Just bought my 3rd Hyundai Sonata from Green on S Dirksen. The staff there are great! Felt no pressure. Very helpful and knowledgeable. Big thanks to Doug Bishop and Tyler. Highly recommend Green Hyundai. Great cars! Check out the new 2018s

Nice friendly business. The service department is through in its inspections and will let you know if anything else needs attention. They have a nice waiting area to sit which includes a free drink and snack section. Only 4 out of 5 stars because I felt some of the staff were to busy trying to get you to trade your car in for a newer model while your car was being serviced. Over all a great Hyundai dealership.

Michael Angela was extremely professional never had any problems with this place love the deals I got on both my cars

My husband and I have purchase 4 vehicles over the years. We have always gotten excellent service. Its what keeps us going back!

Great prices!!! Huge selection. Wonderful staff. I bought a used vehicle and was treated like I was buying top of the line new car. I was given 3 years free oil changes. Definitely worth the extra drive.

Service advisor name Brittany is horrible! She was a snobby arrogant person! We waited almost a month for a motor to be replaced and they called for us to come get it, found out it still wasn’t fixed. And I spoke up and said this is not cool we drove an hour to come get it and get 20 mins away and the car is acting up. She was like if you have an issue I don’t know what to tell you. And since your boyfriend quit and moved to a different job I won’t help that much. I refuse for her help and I wish I never got a car from them because of how arrogant and stuck up she was! She doesn’t deserve a job if she treats everyone like that!!

Great service!!!!. Very clean and friendly. Lots of drinks and popcorn to watch a movie to pass the wait time. Great idea. Green is a great place to buy a car. I will be using them next year when I buy a new car again. Fair priced and they made my buying experience a good one. I cant say that about other dealerships. Thanks green Hyundai.

This is our 4th Hundai Sonata, and we like about everything about them! Theyve treated us well!

Had my dream car. Gus is great

Great service center!! Always listens to me about my wifes car...and they always find the correct solution the first time...not over continuous costs and complaints over the same problem over and over again. They explain the entire process in detail so you understand what they are going to, and how much it will cost. Best dealership in Springfield Illinois hands down!!

This place is either a hit or a miss for me. They do really good one time, meh the next. Ive got my last 3-4 vehicles here, not sure Ill be getting #5 here. I think Ive over paid on my last 2 vehicles.