Worst customer service experience I have ever dealt with. I sat for 30 minutes before I realized I needed a number to be waited on? No one ever told me that and they even asked what my number was and my response was “what is that?” still no one explained it. I had to pay attention to everyone walking in the door to realize I had to grab a number. I was also told when someone helped me that I had to wear two masks? For what? Just so rude about everything. Very bossy. I would not recommend coming here. I also work in health care and would NEVER speak to someone the way I was spoken to in here.

Rude staff member snotty if I could go somewhere else I sure would staff is not very friendly

I have just gone through a very frustrating 2 week period trying to obtain a couple of minor repair items for my CPAP. After 4 phone call to my physicians office and another 4 to Memorial Home Service, I have been promised that my supplies will be mailed directly in 7 to 10 days.During this period a fax was sent but not received, promised phone calls not returned and my doctors prescription apparently did not meet Memorial Home Services document requirement (it approved item a but not item b).In my last phone call to Memorial H.S., I mentioned that prior to this, my experience with the company has been excellent. I hope they can return to the former level

Pleasant speaking with them today, lets hope that you can get Decatur up to your standards. Thank you

Ive had a difficult couple of weeks reaching someone with the company but I was finally able to talk to someone about getting a different mask for my CPAP. The person I spoke with was friendly and I am optimistic about a solution to my mask issue.

I wish there was a negative number i could give them. Customer service = 0.

If you have a choice, do not go here. I love my hospital but I have never dealt with unprofessional health professionals as I have experienced here. I had a call from the manager Lori, she told me to bring in the equipment that did not fit and I cannot use. When I brought it in I was told they would do nothing with it. After all it was paid for by the insurance company. We wonder why we pay so much in insurance costs. I will figure out who I can do business with and not support this arm of my hospital.

I was told I could exchange my cpap mask within 30 days for one that would work properly, but after several trips to the store the only thing I received was resistance and a hard time. I dont like being lied to or misled. I think what they are doing is fraudulent

The staff at Home Health were awesome. From the time I signed in until I returned my rental, they gave great service! I was having issues with my knee scooter and they ended up replacing it instead of trying to do a quick fix.

Non friendly, attitude like service! Need to hire cheerful, friendly people that want to help you, especially on the phone!!

I have had really bad experiences at MHS before. Today was not one of those experiences. I was told to drop off the (C-Pap) machine and come back in two hours. Instead of coming back, I called first. It was all ready to go right on schedule.With proper management low functioning individuals are given the opportunity to improve or leave. When you are dealing with home health, you need high functioning, emotionally intelligent people. Nothing else will do.It is easy to complain. It isnt is easy to recognize publicly when an organization is trying to get better. Thanks for a good experience today, Heather & Staff.

My husband is a new patient to chemotherapy. Not really knowing what to expect, his O2 tank wasnt full enough to last through his session. Home Health quickly got my husband what he needed to get through this new experience smoothly.

Update: 10-24-2019 ... after being very frustrated yesterday, I had a call from JENNIFER today who too great initiative and called me back to assess what had happened. She showed great concern and even took care of my CPAP supplies. Thanks Jennifer.I sure hope Memorial understands they need more help at the Home Health Office, but thanks for the call back Jennifer.- - - - - - - - -UPDATE ... 10-23-2019. If it was possible to give them a no star review I would. I am looking for somewhere else to get my CPAP supplies. They simply are HORRID at customer service. Go somewhere else if possible._ _ _ _ _Just think they are understaffed for amount of demand. Need more personnel. May have to give less bonuses to the doctors and hire more help to meet demand.

I presented with a broken CPAP power brick. They were excellent to work with and got me out immediately at no cost.

Called yesterday to check on my prescription status. A lady named Christy said oh it came in 2 days ago then told me that they dont accept my insurance and suggested i try 2 other places. This business and Christy are completely useless ..

It is very slow! There arent enough staff, I guess, but while those employees are conscientious, they tend to move very slowly! I always have to wait a good amount of time!!

Lady at check in acts like you are an inconvenience to her, not helpful, you have to extract information from her. I ask for her to call once she received approval for supplies from insurance company, she said just come back in a few days. I came back five days later, they waited three days to ask insurance for approval and still not approved. Again I asked for a call once they had things approved, five more days and I dont feel I will ever get call, Person in back doing fittings for CPAP seems overworked and needs help. I contacted my Pulmonary Doctor @MMC for help and he stated that he has had many complaints about service here.Now 3 months later I am getting robo calls telling me it is an important call, then it repeats the greeting in a continuous loop from Memorial medical supply. they are a joke

Do not rent long term. We had an item for a 1/4 of the time and they would not return a single cent for the unused time. They will just rent it out to another person and earn money during the same time you have paid for it.

I have had the same CPAP machine for a very long time. I have gotten to know its noises and sounds quite well over that time. When there is an issue with the machine I can usually tell.The workers at the front desk cant. I understand having lots of different machines to work with but that does not mean you should disregard what a customer looking for help is saying.Scenario: The CPAP machine begins to emit a whistle from the blower itself that resonates up the tube and into the face mask so that it whistles loudly every time I breath.Took it in to have it looked at, they put the machine on a hose attached to a nose mask with no breathing...so it isnt going to whistle.Explained the issue to them multiple times and even showed them that when I put my mask on, with good seal mind you, that it was whistling.They looked at me like I was a moron. Even when they took the mask off and heard the noise they attributed it to the regular sound the machine makes.This has happened not once but twice with these people.The only person Ive had any luck there was a gentleman who I cannot remember the name of but may he be blessed. The first time I had an issue they said they would check the machine then stated it was fine...had him listen to it and he immediatly knew it was a bearing issue.Had the machine fixed and good to go until recently...now Im jumping through hoops again. I can understand insurance problems and I can understand having to jump thru hoops to fix things but I cannot stand being not listened to.Im losing sleep, my wife is losing sleep, my work suffers, my kids suffer, heck the cat suffers. Dont disgregard my problems as me looking for some kind of hand out and dont treat me like Im an idiot when Im coming to you for help. I have no choice.

Said they were open, drove there and were closed, doubled checked online, yep, were open, still couldnt get in, called the number, and was hung up on.

Very rude and condescending when I turned in my prescription for a cpap more than two years ago. Just as rude when I went to pick up my cpap. And more than two years later just as horrible to deal with today. As poor as I am I would rather buy my cpap needs (tube and mask) online at full price then deal with them again.

Very slow at getting what is needed. Makes excuses as to why things are not there on time and wont call back.

Will rip you off. Everything is marked up greedily.

Trying to get a certain medical supply ordered but this company would not work w/me or my insurance. The more I tried to help, the more impatient and rude the rep became with me. Will be taking my business elsewhere!

This place is full of incompetence. It takes over a week to receive supplies when ordered and 9/10 times something is missing or wrong. The 2 women who answer the phone are rude. Taking my business to Vono!

Not good about returning calls, difficult to talk to live person. May be days before call back IF it occurs.

Always been very helpful!

Every time I go in there I have a bad experience

Experienced, friendly staff