I was slightly skeptical after seeing the 3 star rating, but I was blown away by their service.I called earlier that day to inquire about a vehicle and I spoke to a guy named Ivan/Juan . I told him the vehicle I was interested and I didn’t want to spend 2 hours at the dealership.After arriving to the dealership I was quite impressed! Everything inside seemed so organized. There was a small department for everything from selling your car to doing a test drive and returning from a test drive.If it wasn’t for the long hold time with my bank,we could’ve had the deal completed in 2 hour or so.Patrick Scoot was also cool!! Great sense of humor too!!My overall experience was A++++

Kinda amazed at all of the negative reviews. Well…I can only speak on my experience and it was a fairly smooth process and I bought a car in less than an hour, thanks to Ivan Deleon. My car came from another state a little over a week later and it’s Beautiful! Ivan is the guy if you want a easy process. Thanks Again Ivan and team at Vroom!

I would never recommend this place to ANYONE. Front desk girls are very unfriendly and unwelcoming. I went here multiple times to try and buy a car. My salesman was running around between me and other customers, didn’t give me ANY info on any of the cars I was looking at. This place is a man house and wait times are WAY TOO LONG. I ended up having great service at a Sewell dealership and will keep not recommending this place to others.

Do not use Melivn S. as your sales rep. Once you sign the paperwork he wont help. Also, this dealership does not help buyer with finance company they want to use . They are not there to help the buyer all about the sale and money. Also, check your car when you pick up because although they had hours to prepare our for make ready for pick up it was super dirty. Stains and dirt. Once we returned home we had to pay someone to detail our car which they should have done. When we brought this up we were told if it makes us happy they will give us a discount. Discount to what we have live hours away. Come on. Complete service. Dont waste your time if you want real customer service and to be treated like a person not just a number and sale.

Be awareI bought a 2019 Mercedes BenzFrom you and I figured that the key from the top side is broken and has no second key, and has a scratch on the passenger side door. So I went back to you to solve the problem but the manager of the site offered me 100$ credit in time the cost of the key in the dealership 900$. Very bad transaction and I’m not satisfied with your costumer service.THIS IS THE LAST TIME THAT IM GOING TO BUY FROM YOU I also recommend no one to buy from you

Cannot reach anyone on the phone, more importantly anyone in the finance department. Bought a vehicle with an extended warranty a few years back. Sold the vehicle and had remaining time/miles left on the warranty which is eligible for a refund of a prorated amount. Filed all paperwork through the third party service contract company and awaiting the actual check to be cut from the selling dealership (Texas Direct Auto/Stafford, TX). Have now called over a dozen times, emailed the person who sold me the warranty, who happens to no longer work for the company. Have asked to speak with someone in finance, left messages for weeks and no response. Very poor customer service and follow up. They work quickly and efficiently when they want to take your money, but are non-non-existant when they owe you money. Buyers BEWARE!!!

Just bought a car here and had a great experience. Sales associate was excellent; no pressure tactics or unwanted additional stuff. Vehicle was well prepared and pickup was as easy as could be. Went near Valentine’s Day and the kids liked all the valentines decor as well.

We didnt buy anything from them change of mind for something else but if you want a A class service make sure you get Angel Mendoza hes professional polite and listens to what youre looking for makes the process of buying a used car much easier when you have great employees that likes their jobs and not sad faces 😊 keep it up Angel Mendoza if we ever in future looking for a used car you be the first one we talk to for sure.

Ola Adeola was fantastic! He made my car buying process so easy and smooth. I had the best experience thanks to him, and I was able to leave out the lot with a brand new car. I highly recommend meeting with him for the car buying process, he will not disappoint.

Terrible customer service post sale. I tried for weeks to cancel a warranty and filled out the forms they require, but 3 months later I still have no refund. Every time I call, one department sends me to another with neither taking responsibility. Also their customer service sounds like they are offshore, so they don’t really care nor are they competent. They are effectively stealing my money since I am told the warranty company has sent them a check for the refund, but it has been impossible to get their finance department to forward that check to me.Next time, I would rather pay a little more for a vehicle from somewhere else knowing that if there are ever any issues with the car post sale, vroom will not do anything to address it.

I got a 2014 BMW from this location and it was the worst experience possible. Firstly it took them more than a month to get me approved and I was okay with it initially since I didn’t have a credit score or any credit history. But I had payed $16+ Cash and was only financing $5000. So for it to take more than a week is unacceptable. Also the car they sold me had so many issues which were not documented. Firstly it had an alignment issue then it had a issue where the sunroof was replaced and not installed properly which cause a leak and damaged the car audio. Also, bmw usually come with run flat tires since they have no spares and this car just had regular tires which was a headache as I wasn’t aware of it and got stuck in the middle of night waiting for a towing. When I tried to contact Joe Brandao (the sales person) he didn’t answer the call at all. I also called the dealership directly and left 3 messages but no one ever got back to me. I sold the car 3 months after purchasing and took a loss of $3000. It was the worse experience ever. I would not do any business with them in the future.

The purchase through Vroom has been a nightmare. Almost a year later and we still cannot get the title for the vehicle we purchased.

If I can give this place a negative star, I definitely would. The service was non existent other than the people at the check in desk. We waited 20 minutes till someone came to help us; And thats after we went and asked how much longer. So our overall experience was poor.

They have nice cars. But if you think someone’s gonna pay 4000$ above current market price on a car with 100k+ miles. I get the point of non haggling dealerships but this is ridiculous.

I read a comment that said “the vroom team know what they are doing” and couldn’t disagree more. As mentioned by multiple customers, ever since Vroom acquired Texas Direct Auto, the service in vehicle quality has significantly dropped. Multiple issues and misinformation goes unreported to customers after they have finalized a purchase. Be a smart shopper and be obnoxiously thorough if you decide to purchase from here. Even better, please go give your time and money to a company that actively seeks improvements from the customers feedback. I repeat, Vroom/ Texas Direct Auto has failed to meet expectations and I strongly recommend against buying another car from them.

Will have our ride next weekend!!!!!

We had such an amazing experience at this place. Daniel was our salesman and he was great- we didn’t feel any pressure from him, he was just super helpful and informative. I can’t imagine having a better experience than you do here. You tell them which cars you want to drive, and by the time you’re back with one car, they have the next one there waiting for you! We test drove 4 cars in no time at all. Plus you don’t have to have a salesman in the car with you so you can drive it how you like haha! I highly recommend this place- they also have the best prices. Very impressive, huge lot, it’s like the Disney World of car dealerships with dozens employees everywhere.

I bought a car here years ago and had a good experience. Unfortunately, this time I was helping a friend look for a car, suggested the place, and I was shocked by the lack of interest or motivation of anyone other than the people welcoming us in to sell anything. They were far from busy with clients on the floor or test driving. It took so long to wait a sales associate that my friend said something to the greeter who was also shocked We hadnt been assisted yet. When the person he spoke to came out to assist us, he didnt even devote his full attention to my friends interest. He agreed to show him 2 different vehicles they had on the lot. This took another 40min. Also, most people were on their cell phones with ear buds in place which were removed once we were about to get their attention. In short, it was a poor experience this time. It was as if we were imposing on their day. I was disappointed and would expect better service since the plan would be to buy a car which is never a cheap purchase.

Strongly discouraged to work with Vroom. Everything looks great but you better hope you dont have to return the vehicle --- I bought a Hyundai and found out afterwards that it has an engine part recall issue that the manufacturer does not have a solution for yet. They accepted the return - after a $599 restocking fee - but I could not get them to pay off the car loan. After over a month and many ignored requests to Customer Support on the update of the buyback, I am still stuck with a loan and no vehicle.

I would NEVER buy another vehicle here again! Worst experience EVER. Bought a truck in Feb still have no license plates. Called multiple times and got the run around. No one knows anything, transferred to multiple departments and still no one could tell me why I have no plates. Finally made a trip up there to talk to a manager in person for him to tell me I have to go get the truck inspected and show them proof of inspection to send off to finish the registration!!! What?!?! Absolutely ridiculous!

Things did not go the way I planned as far as getting a car but I dealt with a David and his service was phenomenal my experience at Texas direct Auto was absolutely amazing and I will be back

My husband has sold two of his cars to this location and they made the best offers compared to other dealerships. He was able to get his check the same day.

Did not purchase from TDA but the experience was great. Quick and easy test drive with no pressure. We felt welcome to come back if we found another vehicle we were interested in.

So was searching for a particular truck with special requirements and found it at TDA in Stafford via the internet. The price for the truck was so reasonable for what I had come across on the at Ford dealerships and other retail/ supposedly wholesale sites. What was really out of the ordinary was the easy going sales staff; one in particular being Chris Inoma. My credit union did not handle the funding so well. Finally, after approximately a 2 hour delay. Things finally completed. Chris did everything that could possibly be done short of signing of documentation. He was very thorough in explaining my MANY questions, bottom-line; great person to have on your side during this process. Especially when things go SOUTH. Very calming person as I was beat-up with it all and ready to walk because of the frustration. Luckily, I did not, luv the truck Thanks again! Chris,God Bless you, Brother

I have purchased 4 vehicles over the past 5 years and have never had issues like I did on this last purchase. We purchased a car and the window had a crack in it. They said they would replace it at no charge. They have now had my car for almost 30 days. I have made 3 trips to get it replaced. I have been getting different stories from different people on what is going on with the windshield. They said they have broken 2 windshields on install, I’m concerned at this point that they might have damaged the car. Poor communication as I’m the one having to follow up with no call backs. I’m just not sure what to do at this point.

In & out in 45. Gave me $3000 more than Carvana.com!

Probably one of the worst experiences I have ever had buying a car. First off the entire process took like 5 hours. At the end of everything, they tell us they lost the dam car. LOST THE CAR AFTER WE PAID. We were told they would send us an email and call us on Monday about it, because they thought it was at a lot that had already closed for the day. Never received an email. Didn’t receive a call. 3 hours of waiting, we were told they are reporting the car stolen. Told us we wouldn’t be able to get our refund instantly, as they instantly took it from our account. Now stuck here with nothing, had to take PTO and have to wait 3-5 business days for our full refund, still no car. I advise that you don’t waste your time.

Buying a car was never this easy. Thank you, Delroy, for your outstanding customer service! I was skeptical at first, but now I will most likely only buy cars at Texas Direct Auto/Vroom.

Went to look at buying a new pickup truck. The truck was nice, but had three different tires with three different levels of tread, two mud tires, one bald tire. Would have bought the $45,000 truck cash if they had agreed to $1,600 credit for new tires. They wouldnt budge a penny, and we walked out. They get two stars because they have nice water bottles.

Not so good, came in twice to pick to a new vehicle where i was preapproved, no trade in and cash in hand, slam dunk. But yet they overlooked my pre-approval from my bank & ended up pulling my credit twice when it wasnt necessary. Ended up getting the car and loan like we were preapproved for. Love the facility and their process but the sales representative wasnt quite on point. Hope the next persons experience goes better than ours.

BUYER BEWARE!!!!!!!!!!!! MY POST IS LONG BUT WELL WORTH THE READ PLUS IT MAY HELP YOU!!!!!Per my own rule, I give reviews at least 6 months after purchasing a vehicle because some dealerships, like this one, is not trustworthy. Plus I like to give honest reviews, WITH RECEIPTS, that may help the next person.First Im sending a CONGRATULATIONS to those customers that had an absolutely wonderful experience at this dealership because it wasnt the case for me.The process is Extremely Rushed: I shopped VROOM online. The salesman John, immediately notifies me. Asked me for my info and I was approved fast. Ok basically, You get there, theyll have the car you want ready, you have 25-30 minutes (if that) to test drive it, and if you purchase it; you have 7 days to return it. The scam is, a customer buys a car when they really need one and sometimes out of desperation. The car will run like a charm for a few weeks so of course you will not bring it to a mechanic or return it within 7 days. Your 7 day limit will expire before the problems start.6, 6, 6, 6 MONTHS AGO!!!!!!!! I purchased a Cadillac SRX. The Car is Beautiful on the outside, Ran well, seemed like a good vehicle. Then I notice advertisements on The CUE screen that popup, 3 fake Center Hubcaps that had Stickers, the car hesitates to start when cold, theres a rubbing sound when turning coming from the driver side front wheel AND I notice an unusual amount of smoke coming from the exhaust pipes. Of course 7 days has passed but I did get the 2 year extended warranty. Oh yeah, and with that They tell you to bring it to them for repairs or the Cadillac Dealership. As a customer, they think you are too ignorant to understand that They do not inspect the cars like they say they do. Instead of them doing the right thing and inspecting and fixing things properly before you purchase; they push for you to purchase the extended warranty so when things go wrong; you bring your LEMON car back to them to repair and they will charge it under the warranty they sold you and you pay for out of pocket expenses.I take it to Sewell Cadillac.....This car has multiple problems. The fact is it is dangerous for me to drive and shouldve been auctioned. It shouldnt have been on the market for purchase. Engine issues, Oil leaks, Gaskets needed changing, All filters were extremely filthy and needed changing, Fluids dirty and dark (Oil, Brake, Etc.), Suspension problems, Rusty wheel components, Air Compressor stopped working and need replacing, Electrical issues and So many other problems as well. Ive brought this car in for repairs so much, within 6 months, that Sewell Cadillac called an Independent Car Inspector to come in to assess my car. The inspector told my Sewell Cadillac Advisor to hold off on any more repairs until he arrives to inspect the entire vehicle. I Truly feel they sold me a Hurricane Flooded Vehicle. Not only that the only time, Ive seen Business Advertisements on a CUE screen is in Rental Cars.As of right now, My car is at Sewell for repairs and Im in a loaner car again. Im going to post this review on all Social media platforms, notify my lender, and find out all my options of legal pursuance. Again, BUYER BEWARE!!!!

**please ready before you buy**I made a purchase at Vroom in June, however when I received pick up and delivery instructions I was informed the process will take about 7 business days and the interchange of vehicles would be within a couple of days . About three days after signing the contract a driver called to schedule a time for pick up. I arranged that and the process went smooth however this is when things went from bad to worse. When i called Vroom to get an update on the delivery of the car I purchased, they told me it could take up to 14 business days for it to arrive. Whoa that was a surprise so I had to rent a car in the meantime. I also had a significant amount of money owed to me since my vehicle was worth more than the car I purchased. I called them twice a week about the problem and I assure you every time I called the standard answer I received was we are looking into the matter and will get back to you within 72 hours Well its been almost as month and a half and still no resolution. As of now I have to make 2 car and insurance payments and still no resolution. they have decent prices however their buying experience is well, horrible so be advised and dont put yourself in the situation I am in

I bought a 2020 discovery sport. The windshield trim came off and when I called them to see about it being replace. I was told they couldnt do nothing about that its cosmetic. The windshield trim never comes off a car unless it was put on wrong. I dont see how that should be my problem.

Don’t sell your car here, they will low ball you embarrassingly

J.P. took great care of usDont waste time anywhere else.

Had an appointment for a free oil change on a preowned car just about 3 months ago. The appointment was at 11am but I got there 40 minutes early. After an hour, I asked if my was ready. Joe, the rude Service Rep informed me that the appointment was between 11-12 noon and the car wouldn’t be ready until noon.

Inexperienced salesman dragged on car buying process. Walked in with everything needed asked repeatedly to make sure everything was in place to make the process as smooth as possible. Worst customer service! Maybe more time should be spent trying to help the customer instead of over decorating the lobby.

Really impressed with their level of service! Operations seem to run smoothly. Mask wearing enforced and staff wore them correctly. Very spacious inside the building, lots of sanitizing stations. Kiosks available to do self searches. Efficient sales person, retrieving the car was quick and the test drive was 30 mins. Long enough to get a good feel for the car. Was worth my time visiting.

Worst service ever! They sent contracts finance agreement and did a total bait and switch. Got one story over the phone about my bank approval and drove 13hours to facilitate the deal for them to claim that the call center employees are liars and that my out of pocket expenses would be $4,000 more! Even after calling while on the road they ignored my calls and waited for me to arrive to tell me. This is just a complete mess. A total waste of time and an 870 mile drive.

My God, where do I start? The absolute worst car car buying experience Ive ever had. Save your money and go to a reputable and professional dealership.Thank me later!

Terrible follow up. Raised the price on the truck after me agreeing to buy it. Don’t call you back when they say they’re going too and on top of that the salesmen are awful. I want to buy a truck close me. Ask me to buy it. They just give up at any hint or negotiating.

Greatest experience. Don’t go to dealerships or used car lots, this is where to buy a car. After shopping at three different dealerships and lots in San Antonio, TX my Wife and I headed over to Houston the following day after a 15 minute phone call to Vroom/Texas Direct Auto. We did not regret it and within an hour we left in a brand new used car for the best price out there. Excellent service and sanitation practices and extremely professional and helpful.

Cheap service, not doing the proper service

Excellent place to sell your car

Wanted to come in and LOOK at a Challenger that I really liked, already wanted me to go through finance without SHOWING THE VEHICLE FIRST. If this is how they run their business, Ill just take mine somewhere else. Will not come back here ever with this shady business practice.

Most vehicle in there are overprice. It depend on you but if I was you. I will better come to buy a brand new one for equal the cost of used one. At least I know my car is brand new and the history is clean

SELL YOUR CAR HERE! NOT CARVANA..NOT CARMAX...NOT AUTONATION.I just recently sold my vehicle here after first getting a couple of estimates and Texas Direct Auto in Stafford gave me such a great value and beat out the competition. They beat Carvana..and Carmax gave me an estimate lower than both, and Autonation the worst. The process was sooo easy it was unreal to the point that I was nearly skeptical. The people were so cordial and nice when checking in, and getting information ready and it didnt take long at all for everything to get situated. Wonderful place, definitely hope to purchase something from them in the future as well.

One of the worst places Ive ever shopped for cars at. From the beginning my car had multiple issues and they continued to ignore my emails and calls. 4 months later they ran my credit 6 times through different companies draining my credit score. Now theyre processing things with the car without my consent! I do not recommend this place. The cars are very expensive for year and mileage and do not price match. Horrible experience.

I feel more welcome buying detergent at Walmart than I did at this place. Why do you have your guests stand in line here and then stand in line there to take a pager like youre waiting on a table at a restaurant?After all of that I was finally paged. I met a salesman who dumped me on someone else. The new guy did nothing more than bring me cars to drive. It would have been nice to at least have a brief orientation like here is how to put it in drive, adjust the mirrors etc. Instead some little guy told me, you need to move, I work here. It would have been nice if he would have addressed the fact I was trying to unfold the side mirrors so I could drive!Later, I was taken to yet another line to find out about my trade in. The same little guy from outside was behind the desk. He rudely told me to check my email.I have bought a lot of cars. I have never seen anything like this.

Firstly, their online listing is severely inaccurate. They were unable to locate the vehicle we were wanting and it took over 20 minutes to find the second. There was mention that this vehicle had been missing for a while and they have no clue where it could be. I want to say, transparently, we were easy customers. We came in with the VIN number of the car we wanted to test drive and had a backup in case that one didnt work out. We knew exactly what we wanted. Literally waited 6.5 hours to walk out with nothing. Finance is an absolute mess and they have zero idea what they are doing. Walked out after FINALLY getting information at close of business.Again. We saw our sales guy maybe 4 times - about maybe half an hour total.Spent the other 6 hours waiting.For nothing...

Very low offers for my car compare to other dealership and online. My 2016 Yukon XL Good condition trade-in Value(which is the lowest possible) on KKB is $27,590 and instant cash offer at $25,200. Same search on Edmund $26.900. After 45 mins, they offer $23.800, Another dealer offer $26.200. That was a complete waste of my 45 mins.

They had my selected vehicles ready for me to test drive. The place looks very different from what I expected. Kind of a carnival look with lots of balloons. You check in and get a band on your wrist, like in hospitals. Then you get a device that lights up when your rep is ready. There are different sections you go thru from test drive to delivery, but I did have a lengthy wait before getting to finance. My file was misplaced so they were scrambling to get the info. In the end, though, I got the car I wanted and didnt have the usual price hassle that comes with other dealers.

Very nice vehicles and get u out fast.

Cant get anyone on the phone after purchase. Purchased the extended warranty. Recently traded the purchased car from Vroom with a refund due me of $1,900. Warranty co sent my refund to dealership on 2/12/21and cant get a call back from Jasly in the warranty dept after multiple voice mails left, or anyone else for that matter. Ive left at least 7 voice messages 3/25/21

I have sent the paperwork, including my title to my car. Noone will contacte about picking it up. Everytime I call Im told something different. Ive asked to speak to a manager several times and Im always told none are available. This is ridiculous!!!

Horrible service, even worse communication and forget reaching their pathetic service department who never answers the phone. I cant believe I let these clowns give me a 40k vehicle with defects on delivery, then their joke of a cleaning team leaves the vehicle dirty.

Delroy Worrell made our car purchase very easy and fast. I would recommend Delroy Worrell for your next vehicle purchase.

Great place to test drive cars over a traditional dealership. Process is still cumbersome and like be more streamlined and automated.

Bought my car there Dec 7th.Excelent service.Price as Market.Good customer service.Happy with my car.

Worst service from management ever! No care for loyal returning customers. Sold me a car that’s leaking oil badly. Bring it in. Techs clean oil with brake clean and say that it isn’t leaking. Then manager regio is rude and careless. Had the car for less than 2 days. Won’t take car back unless you pay more money ($600) regardless of the sketchy issue from the service department or the fact that the car is leaking. Or have to wait for them to take car to dealership to determine issue and be stuck with a rental and not be able to enjoy new car. Worst service ever. Make sure to check your cars after buying because the manager regio is rude and does not care to help you at all!! No customer service or retention. No cares. Won’t be back ever.

This place is amazing and there prices are great. Unfortunately they did not have what I was looking for and the one we wanted they sold it the same day that we test drove it. We drove it in the morning and by the evening we had decided to go back and it was already sold.

Sold my vehicle to Texas Direct Auto/Vroom at their site on HWY 59. Their representative Purnell Castro was very courteous, professional, and fair in dealing with us and made the entire process so easy and transparent, unlike other dealerships. We never had feeling of anxiety or being uncertain. We wish to deal with him again in future, whenever there is automobile related transaction.with confidence and sense of fairness.

The worse car buying experience ever and I will never ever buy or refer this company to anyone in my family or friends....1. They sold us a car with a past due oil change2. Empty gas tank3. Didn’t even complete the gap insurance information and let us drive away with that being executed on their end.And to add to all of this, they have given us the runaround on how to rectify all of these customer service mistakes and mishandling.We will never return to this company again.

Bad delivery, so so late . Very poor

Haggle free prices. Quick service. Every kind of vehicle to choose from. The whole process takes only a few hours unlike traditional dealerships. So I bought from them.

Bought a 2010 911 4s. Years ago. Great car at a very attractive price. Gave me a fair trade number. Deal was easy. I had my financing. Drove up. Test drove the car for a hour, came back and 30 mins later, i was on my way. Very busy dealership. Well organized. Even a food court!

Good place to figure out which car you like best. Come in and ask for Oscar..

Its been 60 days and I havent received the title for car that I paid cash for. Ive received another set of temporary tags but phone calls to Vroom and emails asking about the title are ignored. No follow up. No ETA.The car is fine but I would not buy a car through Vroom ever again.

This has been the most frustrating process I have gone through in regards to vehicle buying. I was sold a vehicle that did not go through an inspection prior to being sold. The vehicle had less than 2mm on brakes on it. With that issue caused the rotors to desperately need replaced. On top of this the throttle on the vehicle was broken. This caused the truck to break down and have me on the side of the road the day after I purchased it. I notified Texas Direct Auto, as well as VROOM, in regards to these issues. They have done NOTHING in regards to this. Every time I call I am assured the person is doing everything they can on their end, and nothing is ever accomplished. What is happening here is criminal. I have a case open with the Texas Department of Motor Vehicles. I will update this review if any resolution is made. Until then I will be out my down payment, a deduction of my credit score, and a piece of my driveway being blocked by a truck that is not safe.

Really good customer service

Awesome system and services in place. Friendly, organized and good at what they do.

So far the car that I purchased has not given any problems so far hopefully it will last.

My first time buying car from this place. Never ever bought a car without looking at it, test driving it. But the experience was amazing. Drove a similar car to get the experience- booked it. The baby arrived on back of a truck at my door. 7 day /250 mile no hassle check out. Tool to a known mechanic - he OKed it. Had a few minor issues like1. Little more scratches on the bumper than advertised2. 2nd fob not working properly3. Missing liner on a pocketTook to the service. They gave me a rental. Missing pocket liner arrived directly from manufacturer parts store. Told to get a brand new key fob from dealership (~$450) to be reimbursed by them. They will take care of the scratches for sure.Never been treated like a royalty ever by a new car dealer save your thoughts on used car dealershipsOverall amazing experience- if I ever buy another car it will certainly be Texas Direct Auto

The worst buying experience Ive ever had. Would not return my calls during the delivery process and now almost two months later Im still getting statements on my trade in.

Great inventory, great price, no nonsense salespeople

They pay good money for your trades

They didnt have the car that was listed on their website. And they still require that mask BS and are insistent about it being over the nose. Masks dont work. Its not about safety, its about control. Get a clue, frauds.

I had a great experience with Bernard who is the dealer and the finance guy at the end. I forgot his name. But I went in knowing what I wanted to spend, told him my credit history and said ABC if you cant help dont bother with nothing else. Yes, I was straight to the point. When I got there the next day, Maaaaan! Car note was lower for what I requested and all kind of warranty a person can ask for. It went so smooth still cant complain

I believe this was their main branch. Indeed, the setup was of much grander scale and definitely better staffed. The steps to get the car evaluated was clear. Little to no wait for the valuer to access and test drive the car. Also, going to the main branch does not mean the value is going to be higher.

Best place to say goodbye to your old ride

This place is terrible now even though it used to be amazing. Went to trade in my 2014 Lexus GS Fsport, and the worst part was not the fact that they offered me less than what a dealership ended up paying me less than a few days later, it was the way the guy behind the desk barely gave me the time of day and treated me with a complete lack of basic respect. Extremely rude throughout, and even marked my interior as “average” when the Lexus dealer that bought it was super happy to find something so clean for a 2014. It would’ve been one of the nicest cars on the lot, as I looked around and found nothing special sitting around like they used to have. Looks like they are just buying cars with the highest profit margin at this point and have given up on the customer experience altogether. Despite me selling my last two or three cars there, I won’t be going back and will discontinue referring friends to buy/sell cars there.

I have mixed a review. I think if I had gone into the dealership it would have went much better than doing business online. With shortage of staff across the board with covid for Vroom it makes it hard on customers and staff. With this in mind I feel this has caused some training issues. Alot of the individuals I spoke with didnt know how to help me with a sales tax exemption. So I was transferred so many times and the deal to get to contact took 10 days. I went in the dealership instead of having documents delivered. Quicker to sign and get my car delivered. Tim Thomas was wonderful to deal with during the signing of our deal. Philp was welcoming and able to answer all of our questions. I know now how Vroom process works when we do our next deal. All dealerships and buying a car is not always perfect. Id say it was a little easier than a traditional dealership. Do your homework and ask a lot of questions is my advice. Read everything. Dont be afraid to negotiate your financing charges. Learn Vrooms process to be informed. Over all we got the vehicle we really wanted with terms we can live with!

I purchased a vehicle on Feb 24 which included the trade in of my old vehicle which I still owed money on. As of Mar 22 my old vehicle has still not been paid off. Multiple calls (4 separate days over the last week and a half) into their customer support line have been met with promises that the issue has been escalated however I have still not received a single call back with any update.

I bought a Toyota Camry V6 there, which started having massive issues (smell, suspension, A/C failing) in the first few months. Cost me $2,500 in repairs in first 6 months.A trusted mechanic opened the hood and in 5 SECONDS told me the car had been flooded (it was originally from Florida). He showed me tell tale signs of salt water exposure on the pipes around the engine. Also, there were signs of an accident on both sides of the car, but the CarFax was supposedly clean.Told me to ditch the car as soon as I could before something major like transmission goes.Will never go to this dealership again.Worst car purchase ever. Lost probably around 5K in repairs and lost value when I traded in the Toyota for a car at a different, honest dealer.

TELL GOD THANK U. IT WAS SO WELCOMING AND NICE. PHILLIP WAS SO HELPFUL AND ❤ CARING.

Great trucks and great prices. I bought my lucky seven truck! 7777 miles! This one is a keeper!

Hands down the best experience Ive had at a dealership in and out in less than an hour and a half. GREAT staff the sales consultant Lupe was awesome made the buying process so quick and simple the financing guy Ryan also made the whole process just quick and easy! Never knew this company has been around for 20 years in my area. Will do business here again

This place is really cool the way they have it set up. Youre met by a greeter at the door, then directed to the check-In where they alert your agent of your arrival. If youre test driving, then youre directed to the test drive station to have your license/Insurance copied and to wait for the arrival of the vehicle. They give you a wrist band and 30 minutes to Inspect/test drive the vehicle. Any Issues you find will be addressed before you leave with your new car. If its something that cant be done that day, then they offer you a rental until your vehicle is ready for pickup.My agent was Ro Doherty. SHE IS ABSOLUTELY AMAZING! Her and her team handled my car buying experience with grace, expertise, and determination. Where other dealerships and agents saw obstacles and gave up on me; Ro kept pushing for me. She made me feel like she was on my team and understood my situation. Honestly, if it wasnt for her persistence, I wouldnt have the car I wanted. And I cant thank her enough for being on my team 😁If you want things to go smoothly for you, then I strongly suggest doing the heavy work before you go to the dealership. Otherwise, you may experience longer waits. But if youre having it delivered, then it should go even quicker. I cant speak to that though. I opted to do pick-up since my vehicle was local. Pick-up will save you about $600 👍

Very bad customer service. Typical dealership cares while selling only, then when dealer tags expire was told 3 times would get a new one emailed never came. I was threatened when told was going to call TDMV and report the illegal activity. Plates and Title not transferred in timely manner. I understand Storms and Covid, but no effort to solve problem of expired plates, just transferred around more than 3 weeks on phone with empty promises after spending 50k. Vroom should be ashamed. Texas Direct Auto is a Terrible Dealership. Very serious warning for consumers.

Do NOT finance through Texas Direct Auto/Vroom!! The car has been fine but I got it when I needed it and was desperate to get something quickly. They completely took advantage of me and were not transparent at all about the financing or even the distinction between Texas Direct Auto/Vroom/Ally. Be careful of you could end up paying double what they tell you you’ll have to pay for your vehicle. They do not care about you, they aren’t looking out for you, they’re just trying to process as many transactions as they can.

Ive bought about 5 cars here over the past 10 years, perfect for no haggle good deals, done quickly. Last car I bought, I was in and out in 60 minutes, & I traded in a car. Great finance options.

Great customer service

I have been searching for a new car for nearly two years. I’ve been on numerous car apps and even car dealerships websites but I had no luck at all. My friend recommended Texas Direct Auto and I checked it out two days later. I ended getting at new 2017 Ford Fusion the next day! All black and low mileage. The staff are super helpful and are not trying to scam you! If your looking for a nice car that is not overpriced this is the place! I love my new Ford Fusion! Special thanks to Steve for his service!

Great place to purchase a quality vehicle. Ask for Joseph A. - world class service, was very patience with me, and most helpful.

Truck haulers drive through meadows place and destroy our community. When calling vroom/Texas direct they said it’s not their problem. It’s a 3rd party delivery service and was told I should contact them

Went in to buy a used car. When we went in they asked us to inspect the car several times. When we were inspecting the car I asked the sales associate if the tires were brand new or if they had been used. He told me they just put the tires on and that they were brand new. As a result, I took his word for it and ended up buying the car. After buying the car, washing it, and taking it in to get serviced I realized I had been lied to. When I washed my I car I found they had covered up several scratches on the car with some type of resin (they did this very effectively, I could not tell until I washed the car - I take responsibility for this). However, when I took the car in to get serviced they told me the tires needed to be replaced and that they were extremely worn down. I called Texas Direct Auto and a service representative told me that it was my fault because I inspected the car several times. I said that was fair but I asked the associate point blank about the new tires. The associate still told me that there was nothing they would do for me. They told me to contact my sales representative. I have tried contacting him several times but never heard anything back. When I call in I cannot get a response. Dont get me wrong, everyone was very nice and the process was straight forward. My only bit of advice would be to get the car checked by a third party before you buy it. Wish I would have done that in retrospect but it is what it is. Moving forward, I will get everything in writing.

Place is nice layout is good ..staff is very friendly except may be little slow as I was selling my car....or thats the normal process for selling car as they have to confirm from bank also

Had an amazing experience. Lexus, was the best agent I have ever dealt with. She is punctual, over communicated, worked very quickly and diligently. She made the experience what every car dealership should be. Thanks, Lexus!

Sold my car here the other day and my offer was more than I could have expected! Easy process but prepare to wait a while for the finalized paperwork.

After my wife’s car being destroyed by a hit run, we were on the hunt for a new vehicle. After some research, we decided to try out Texas Direct Auto. We enjoyed the lobby area and the refreshments, as well as the atmosphere over all.Only downside was that they restrict how many cars can be tested, which was limited to three.The Jeep we picked up runs well and was in great shape when we purchased it.