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Johnstone Supply Stafford
10650 W Airport Blvd SUITE 180, Stafford, TX 77477, United States
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Johnstone Supply Stafford

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Review №1

Wonderful guys wonderful service keep up the hard work .

Ma
Review №2

Home owners should not be upset that they cannot buy from the store; they are regulated and can only sale to licensed hvac technicians.As per service I have to say that Craigs as well as Bill Quinns customer service have never been less than excellent on every transaction.

Pa
Review №3

They had what I wanted, called Carrier first due to the part I needed was a Brayant unit but Carrier never returned my call this has happened before from Carrier about not returning calls. They want u too use the internet they dont want to talk to customers anymore.

Mi
Review №4

Fantastic professionals that know their stuff and get you in and out fast

An
Review №5

Rarely have I visited a store which lacks so much in servicing their customers. I went to Johnstone Supply last Friday to purchase a part - gave them the module number and everything, and I assumed they would give me the right part. So when I go to install it on Monday, it didnt work. I checked the box number and saw that they gave me the wrong part. I then called the store to tell them, and they did confirm that they handed me the wrong part and to come back to get the correct one. When I arrived, we exchanged parts, but the man refused to give me a refund for the incorrect part because I had already installed it. How in the world am I supposed to know if i had the right part or not till I installed it? Am I supposed to presume that the guys at the store will not hand me the right part in the first place? If an employee makes a mistake, then there is absolutely no reason for me to have to pay for that mistake. Furthermore, even if i should, the employee should, at the very least, apologize for doing so. I have been in the HVAC business for 30 years, and never have I had such problems occur, especially when visiting other stores like Goodman, Century AC, and Trane. Ive even called their headquarters and had a conversation with the supervisor who agrees the whole situation is unacceptable and has assured me that this matter will be solved.

Ha
Review №6

Great service. I love smiling faces. Jerry scott and or Brian Perkins

Mi
Review №7

Signs in the store stressed wearing mask but only one representative was actually wearing mask. Very slow service.

ch
Review №8

I’m a liscenced and certified hvac technician and I’ve been in this business a long time. I’ve dealt with numerous hvac contractors across the southern states and I have to say these guys wasted a bunch of my time by selling me the wrong parts. I even gave them model and serial info etc. a complete waste of my time. Not to mention you walk in this location and there never busy yet the service still stinks. These guys are mentally slow and challenged. Take your business elsewhere, there are many other locations and hvac supply houses in the Houston area.

Ar
Review №9

They are a whole sale supplier for only Licensed HVAC service men. They are excellent for in this field. I would recommend to other HVAC technicians.

Jo
Review №10

I bought some digital gages and I tried to use it for the first time and they didnt work so I took it back and they told me that they will send it to repair and they refused to give me a new set of digital gages so I pay a amount of $$$$$$$, its not the first time I had a similar experience with a temperature meter that I bought from them and same thing, less then one year, meter stopped working, they sent it for repair got it back after few months same thing meter stop working send it back they tell me that meter is out of warranty and they tell me to buy a new one for $$$$$$$$ a lot of money,which thats what I paid for that meter just wasting money, costumer service is not good at all.

Ma
Review №11

I have Never went to a supply that they take long just to take order and then have to wait for recipe and guy starts working on something else instead of just finishing up with me so i can leave

Pa
Review №12

Cool ppl

Bi
Review №13

Great place knowledgeable employees

Al
Review №14

They are a WHOLESALE company and dont sell to homeowners. They helped me find a motor that i couldnt find anywhere else in town. Thank you Johnstone Supply!

Fr
Review №15

Good fast service

Le
Review №16

They dont sell to homeowner. Only for HVAC licensed companies... Disappointing

Ma
Review №17

Great professional People at Johnstone Supply

Pe
Review №18

Wont sell you anything without an HVAC licence, even cable ties or filters

Information
7 Photos
18 Comments
3.6 Rating
  • Address:10650 W Airport Blvd SUITE 180, Stafford, TX 77477, United States
  • Site:https://johnstonesupply.com/storefront/store332/home.ep?
  • Phone:+1 281-988-5584
Categories
  • Heating equipment supplier
  • Air conditioning system supplier
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–12PM
  • Friday:Closed
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
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