On a hot summer day my AC capacitor gave up. Online store sold for $16 a piece. Not willing to wait for delivery, I went to this store. Their price was $48 a piece, 3x as online price. I was also told that once I take it out of the store, there would be absolutely no refund and no exchange. Not impressed by neither the price nor the return policy, I walked away from this store. I bought my capacitor from another local store for $23 a piece.

Absolutely I will never come here again. Customer service was very bad. Prices are so high. I am a hvac contractor coming for a run capacitor which they charged over $16 while it costs about half of it at somewhere else. I said I am a contractor that I should have the contractor price. They said that is the price for contractor. Bull….*#!?

No price tag, look like charges depend on customer, just simple capacitor they charged me $30 with normal cost is around $20 bucks or less. Comparatively expensive.

Can I enter a negative star? I stopped in Saturday, December 7th, 2019 at noon, requesting assistance in getting a filter for a Honeywell dehumidifier. The only thing the guy at the front desk ever said to me was No. I showed him pictures of my unit and asked him if he could tell me if it was a dehumidifier - No. I asked if he carried dehumidifier filters - No. I asked if he could tell me anything - No. I asked if anyone there could help me - No.Due to this experience, I cannot recommend this placed at all.

This is the only A/C supply company in the area that is not accepting returns, because of Covid-19. I purchased tools there yesterday, and found out I did not need them for school at TSTC. ONLY ONE DAY AGO AND I COULD NOT MAKE A RETURN! I reccomend going to other A/C supply stores not just for tools, but anything else! BAD BUSINESS!

Have had an account here for years. The reason they have one star from me is because they refused to honor any warranty on the equipment that they sell. The employees at different stores around Houston are too worried about it going against their store numbers and give you the hardest time honoring the warranty.

Been going here for years.These guys are top notch. They answer questions you have. Since Im not an A/C tech, I appreciate that theyll sell me the parts I need for simple repairs to get up and running.

Rarely do you find great customer service like this anymore and I couldnt find my part.

Excellent