Very pleased with the service and service from beginning to end

We purchased a home that had well worn Stark carpets installed on 3 small stairways and landings by previous owner. So we went to Stark to have it replaced. I must say the selection and carpet knowledge was very, very good. I had a feeling this was going to be on the expensive side but frankly I drive great cars, live in a great house and usually expect more when I pay a reasonable premium.OK. For starters. They want to charge $125 to have the stairs measured because they could not find the measurements from the previous order (suspicious). There is also a charge for carpet delivery, and removal in addition to installation.Fast forward now that the carpets were installed by a local shop who installed exactly the same carpet (a Stark Brand) at literally half the final Stark quote. Like $3500 vs $7900. Definitely not a reasonable premium. Perhaps I should have been grateful that Stark offered us the trade discount to arrive at twice the cost. I did exchange this information with the Stark account manager over 30-40 emails, text and phone calls to justify the quality of Stark craftsman, warranty, reputation, etc....

I just had a meeting with Maria Conte from Stark carpets and I wanted to share my experience with them. I was very impressed with the showroom and all the options they can offer with different colors, styles and price ranges. Maria is very helpful and she clearly loves what she does. I would recommend stark in a heart bit.

If I could give less than 1 star I would. There is a large selection of carpet but that is all this showroom has going for it. The arrogance of management is quite astonishing. The professionalism questionable. A word of warning regarding the fitting of the carpet - I strongly recommend NOT organizing installation of carpet through Stark. They take a huge cut and do not give you all the required information. Far better to go directly to a carpet installer, better value and most likely better result. Spent over $50,000 on carpet from Stark, bitterly regretting it.

We bought 100% wool carpeting here for our home in Rhode Island. Fantastic savings and of course, quality.

I wish I could give Stark negative stars. I ordered two custom rugs that were supposed to be delivered within 4-5 months, we are on month 8 and no one can tell me where the rugs are or when they will be delivered. They have been unapologetic, rude and unresponsive. I will never purchase anything here again.

Stark continues its 80 year tradition of serving customers. Maria Conte is a knowledgable, responsive, creative and all around awesome sales rep that defines service.