They are superior to all other collision shops. They did a great job on my car. They kept me informed on the progress of the repair. All personnel that I interacted were kind, courteous and helpful. Would definitely recommend them to others.
I was extremely pleased with the staff and integrity shown on my visit today for an estimate. Eric and Hal were especially helpful, my collision angels . I had bumped a steep driveway which loosened my bumper, Eric and Hal came to the rescue they made a stressful anxiety filled potential financial burden a breeze. I had received an estimate from a competitor yesterday and was quoted 436.96 just for a loose bumper to be replaced. I was extremely glad that I chose to go to Gerber Collision because these guys really looked out for me instead of charging me all of this money to replace a bumper they recognized all I really needed for it to be popped back in place and secured. I left out willing to pay but because of their integrity and their willingness to help they wouldnt allow it. During such a trying time that we are all facing right now they are definitely not out to take advantage of people who need help and to be serviced honestly. I would recommend, if youre in need of collision repair you consider patronizing the people over at Gerber.
Second time having to use them for some car repair and the work has been exceptional both times. The service has been even better than the repairs. They provide you with updates twice a week along with text notifications if desired. Highly recommend for great quality and service.
Eric was amazing and communicated often about tbe status of my vehicle. Car was fixed in a timely manner and will recommend Gerber to family and friends.
Highly recommend! Nice and easy estimates. Bob was great! Did great work on my back bumper, passenger mirror, and tire. Very honest, helpful, and great at keeping you posted on their service’s on your car.
Great service, and attention to detail. Work down as promised and on schedule. Beautiful results.
I had to have body work done on my car and the process was very easy. They had my car repaired before the estimated completion date and i was beyond excited when they cleaned the interior as well. It looked almost brand new. The staff is very pleasant to deal with as well. I would highly recommend using them!
Best collision I’ve ever been to. Eric is who i dealt with, I give him 10 stars for going above and beyond. He was friendly, great at communicating, answered all questions/emails very promptly, gave me a time line and was on time. Gerber warranties there work for lifetime. They made receiving my enterprise rental a breeze, they also give the curtesy of driving the rental back for you. The work on the car was absolutely perfect I would highly recommend Gerber to everyone! Hope I’m not in another accident again but if I am I am coming back here.
Gave a date didnt finish. Gave another date didnt finish. Was inconvenience waiting on vehicle to get done
Top notch service. I highly recommend all my future work done here. Thank you Eric for the fast friendly service.
So far no complaints did a very good job on my truck very nice people
Great service friendly employees
Customer service is the best
Sadly, we’ve been there a few times over the years for car repairs. The work, communication, and turn-around time have always been excellent.
Unbelievable service. Would recommend to anyone that’s been in a bit of a situation. Ask for Eric.
The Team at Gerber Collision and glass did a fantastic job on my Dodge Magnum . One week after I picked up my car, I was able to find a piece of glass for my side window that was scratched and they installed it free of charge. I always get the best customer service here . Thanks again.
I was referred to Gerber by my insurance company and was beyond satisfied with the service. Not only did they take my car in right away without an appointment (I wasnt sure it was safe to drive), but they completed the work much sooner than anticipated. And, the repair job was impeccable. My car looks brand new! I obviously wasnt planning on an accident and didnt have time to take it home and clean it out so the seats were a mess when I removed my kids car seats. So embarrassing! When I picked it up today they had cleaned the inside of my car too! My husband and I were beyond impressed. Richard was absolutely amazing to work with and kept me updated throughout the entire process via phone and email. He went through the car with me and made sure I was aware of everything they needed to do. I would definitely recommend Richard and Gerber Collision to any family or friend looking for someone to repair their vehicle. God forbid we ever need to use another collision place this would be my first choice! Thank you Richard and Gerber Collision for making a very stressful situation a little easier to stomach. Happy holidays!
Out of all the years I have been driving (38 years!! Sheesh!!) I’ve had to deal with my fair share of collision shops. Especially when the kids started driving. I have never had such a worry free, no pressure, honest experience then dealing with Gerber’s 15 mile (Sterling Heights Mi.) location. Eric Fettig made me feel quite confident in the whole process by constantly keeping me up to date on the project and willing to listen to my concerns. For now on if anybody needs a recommendation for a body shop it will be Sterling Heights Gerber and Eric Fettig.
First time at this place and I was more than satisfied. The workers are great to their customers and they did a fantastic job on my car, definitely went the extra mile. In the future if I need a collision place this is for sure the place I will be going thank you guys.
I love Gerber Collision!! Their facilities, which are all around the Detroit metro area are very clean, well-kept facilities. Ive been in numerous collision shops over the years, and Im always impressed when I walk into a Gerber Shop; this location lives up to those same high standards! All of the people I have had the pleasure of working with here have been very professional. They do a great job repairing vehicles in a very timely manner, typically faster then an average repair facility. Ive referred many friends, family, and clients to Gerber.Give them a try, Im sure you wont be disappointed.** Note** My rating from 3 months ago was a definite mistake!!!!I would NEVER give Gerber Collision & Glass a one star rating. ( I must have started a review and got pulled away and never finished)... 😯I noticed the rating in my reviews this evening, and quickly made the necessary edits.
Excellent customer service! We had never had an accident before so we were unsure of how the process went. Jerry was very informative on what was going on with our vehicle. When it was finished he even brought it to my house. I would highly recommend taking your car here!
Its been a while since I have encountered professionalism from the EVERY staff member. Getting a car repaired can be a hassle. But they made the process and working with the insurance company easy!!
Did what they needed to do in a 11 days was t-boned on passenger side but all is good.
This place is amazing. The committment, the quality of workmanship. It was worth the slight inconvenience. I would recommend Gerber to my family. They are world class.
Excellent service! Excellent customer service! Mr. Richard went over and beyond to make everything’s smooth as possible . He listed to my concerns inspected the car very thoroughly . My car was hit bad . The windshield was shattered both of my doors and the front was hit . Mr. Ritchard ensures me it will get fixed very well and told me not to worry . I left the car there, while my car was there Richard would call me and keep me updated about the repairs. The car was done sooner than it was expected. When I saw my car I was literally screaming from happiness !!!! my car looked brand new !!!!!!!! I only can say that they are wonderful. I wish I could give you guys 10 stars because you guys deserve it !!!! Gina was super nice too !!! Mr. Ritchard you go sir !!!!!!!!! Love love their service and I would recommend to my family and friends !!!!!
Rob was beyond thorough and compassionate with me during this process. He took the extra time to go through the quote and repairs with me. Very pleased with the work that his team did!
Staff are very nice good work
You wish it was a five-star, this single star is not your last one, when you deal with Gerber management. (BAD EXPERIENCE HERE)
Dont go to this place. They will give you one estimate and send a bill for MORE THAN DOUBLE the amount, to the insurance company. Dont expect your bill to be a little more based on what they find Gerber Collision has no shame in charging MORE THAN DOUBLE the amount. They dont care about your safety, they dont care about your time. You will know because the more they talk ( blah, blah, blah ) the more they have to hide. They are in bed with your insurance company.
I brought my 300s here and it came out perfect. The car looks brand new. Also they completed the work ahead of schedule! Thank you gerber collision I highly recommend this business.
Great customer service and they were honest. Took my 09 Civic in because the passenger side door would leak water when I went through a car wash, they took my information and took a look at the car and had the door adjusted and told me if I go through a carwash and it leaks to bring to back and theyd have it adjusted again a no extra cost. Very professional people that know what theyre doing.
Great service. Excellent workmanship.
Best place to take your car for repair. Always nice and friendly from the first time you walk in .
Great experience! Awesome service and communication on my vehicle.
They did a really nice job on my wifes Ford Edge no complaints
Very good collision shop. Very professional.
Great people and they do great body work
Good place to get something fixed
They really did a good job.
Does decent work just double check the billing
My vehicle looks like new again!
Awesome crew, great work
Do great work and they do what they say
Great job - Thanks Jerry & team
Great service
They are awesome.
Excellent
Good