Had an excellent experience with Mark! We traded in our old car and got a great trade in value for it and purchased a new car through them! They stayed late for us and were very accommodating. Very impressed!

Hands down the best experience we have ever had at a car dealership! Everyone we talked to and work with were phenomenal! Mark our salesman was top notch! Absolutely outstanding.

Cody was the best. Beginning to end including follow up service. You could tell he loves his work and has the sales experience plus customer service experience. Exactly what you want for your dealership experiences. Before you buy elsewhere, stop in and give Cody an opportunity to help on your vehicle purchase.

After reaching out to about 30 other dealerships in 2 months time of trying to find a car before I returned mine, Dan Vereide stepped up and helped me find the car Im currently in the process of purchasing. Ive heard it all from car salesman across the city, county, and state, wanting me to put me in cars of their choice, to playing phone tag for 3 days just trying to get info out of a few cars before I drive to see them, spamming my email, phone, etc...Dan didnt do any of that. He sat down and took 5 minutes to listen to what I needed and coordinated that with what he had available on his lot, kept me informed on the history and status of the car I wanted, even offered me a loaner car without me even asking while I waited for the car Im purchasing to get shined up in their shop. He definitely covered all the bases and helped me immensely through the process. He is not the same as every other internet-era car salesman in the area that just wants to sell you a new shiny car, take a picture with you and put it on social media and forget you as soon as you leave the lot (like some others Ive experienced) - He is the real deal down to earth salesman who made this transition smooth for me, and I thank him immensely for that.

Worst service around. $308.00 for basically a battery and a brake inspection. Was charged for oil change and fluid levels that werent topped off. Supposedly they inspected the wipers and the windshield washer reservoir and neither was the wipers replaced or was I told that they needed replaced, oh and I filled the reservoir with the gallon of Rainx 2 and 1 that I had on hand..... Ill take my chances driving to the cities for service.. So much for wanting to support local small business.

Anna was great to work with, process was easy and price was fair. All in all a good experience for me!

Wonderful customer service. Rocky was our sales guy and he worked with us to help us find the perfect vehicle.

My vehicle was done when I expected it and a kind sales associate walked back to it and drove it up to the door for me.

The service department went out of their way to find parts in this difficult environment.They also kept in contact with me regarding the progress of the repair.

The service department was great in doing the oil change on my car and even though their internet was down so they couldnt charge me at the time, they called later with the information I needed and to let me know how much the bill was and I was able to pay it over the phone. I was a little disappointed in the fact that the tire light came on in my car on the way to the dealership. I asked them to put some air in it and I thought they would check the tire over but apparently they didnt because my tire was flat that afternoon and there was a huge screw in it. Overall, the service was great and the people were all very friendly and helpful.

Julie, walt, and Jeff are amazing. They work so well together and communicate every step of the way. We only go to them for all our service needs.

Good work and didnt take long

It was a good experience.

Great Dealership!

We were having a good experience with Rocky the salesman who was helping us. He stepped out of the office to go appraise our car. Well while sitting in the office we over heard a couple other salesmen talking when the bald heavy set salesman said truck drivers don’t have credit that totally insulted me because my husband and myself are truck drivers .. well I think that salesman named Pete is very unprofessional and insulting and has a big mouth I think he owes us a apology and needs to be either suspended or fired because he sure doesn’t have people skills or matters

Julie is wonderful. Very helpful and makes sure my auto needs are taken care of

They were super helpful and I am really happy with the service and all the help I received. Jason was a really helpful person.

They explain things fully, look into any concern about your car and are polite and friendly When I went in for an oil change, I had a concern about a noise I was hearing after hitting a pothole. They checked everything everything over including brake line, shocks, etc. and everything was sound. This gave me peace of mind.

I purchased a truck here in January of 2020, I had to go 2x to the dmv for temporary plates because even though you pay for plates at the dealership, they sub contract that. I did not receive the title to my truck untill Sep 2020. Multiple phone calls, and finally had to contact the Secretary of State police to shake them down. Cocky and arrogant salesman ( pete) and owner. (Lee Schrieber) F.U. sterling chevrolet.

Always a pleasant experience. Jeff and Julie in Service are fantastic! Purchased my car here and 2013 and have worked with them ever since. Would definitely recommend to family and friends.

Bought a truck about 2 months ago that I test drove with 0 issues, about a week after having it noticed I had a code for a possibly bad timing chain, upset to say the least, tried multiple solutions that may have fixed it before going to the severe and costly repair, nothing worked out. So it was time to get some estimates, after calling 5-6 different shops getting quotes for over $2000 pushing up to $2500 I talked with Jeff, and he estimated me roughly $1350. Really had a hard time believing it, went through with the repair, and am extremely satisfied with the service. Turns out I only had to spend $1200, and am walking away completely happy and with a truck running smooth as butter. Thank you Sterling Chevy and Jeff! Youve given me a huge sigh of relief and I couldnt be happier with the service!

From Service to Sales even Details! Best Dealership Around.

Nice place to visit if youre looking for a vehicle, staff is very friendly and quick to help if youre looking for something. So if youre interested in a vehicle this is the place to go. They also have a vehicle repair shop next to it so if you need me there as you can also make them there

As a professional mechanic, I cant believe this places service dept... a friend took there car there for some warranty work and oil change. I did an oil change 3200 miles later and found an oil filter that had NOT been changed at least in 6-10k miles (she has had her last couple oil changes done there) the oil filter cartridge was collapsed and black with sludge. I am appaled by the fact that a dealer would do an oil change and skimp out on a filter.

Sterling Chevrolet offers the areas best Service Department!Had warranty work done there and couldnt be more pleased! They diagnosed the problem with my engine when I had my car in for an oil change. They always take care of me without any high pressure tactics! Love them and would never switch!

I have used their services three times. These folks aim to please. They arent perfect but stand responsible for any errors. Pricing is fair in so far as any shop auto repairs go. My experiences have left me to believe that they are honest. Waiting room is clean and comfortable. Rides provided if needed. Anyone needing auto repairs could do much worse than these good folks. -Bob Berry

These guys are awful, told them what I had to work with and they still flat out ignore me and bring me and offer they already knew I said no to and somehow managed to get my ssn wrong and ask me for it a bunch of times.

Recently bought a car here - very easy and no hassle. Everyone was very nice and professional. Highly recommend this dealer for all your needs in Western Illinois!

Amazing service. Daniel did a great job of exceeding my expectations. Came in without an appointment, greeted quickly and friendly, and updated throughout with progress on my service work.

Under new ownership this dealership has gone completely south… had them check a noise in a front brake and they found nothing / did nothing and told me “no charge” as they handed me the key… “drive it for a couple weeks and if you hear it again bring it back”. Hey great… then you get a bill in the mail. No problem paid it… bought my last three brand new trucks/cars there - won’t walk thru those doors again.

The owner and staff at Sterling are amazing and go out of their way to make sure that you are 100% satisfied and that you are leaving in a car the is safe to drive.

My 2010 Equinox check engine light came on and the engine at times ran rough. I checked my oil and noticed a faint smell of gasoline. I called Sterling Chevrolet to make an appointment. On arriving for my appointment I checked in and told them what I had noticed and they said they would do a diagnostic and see what it showed. About 15 minutes later I was told that I needed a new high pressure fuel pump and that it would be covered by my extended warranty and that they would also change the oil and put a new filter on. All would be covered by warranty including the diagnostic. Then then asked how long I had to have it fixed. I told them I had as long as it would take. They told me it would be about an hour and it was very close to that when completed. I was treated extremely well as I always have been dealing with Sterling Chevrolet. Everyone from the time I entered the building until the time I left was very professional and helpful. I had several questions concerning the problem with my vehicle as I had done some research. All of my questions were answered and it was a very positive experience. I then received a phone call a couple of days later to see how the car was running and asked if I had any other questions. Thanks Sterling Chevrolet for being there for the customer.

I had new tires put on my Equinox. Julie from service had gone over with me three weeks ago a promotion with discounts on new tires - three different brands of tires using a Capital One GM credit card. I did in fact sign up for the card and have already used it twice and will use it again today .

I have always had a good experience when I go to sterling Chevrolet. I will be going back

The service department at Sterling Chevrolet is A++++ all the way. Whenever my 06 Monte Carlo is in for service the turnaround time is quick and Jeff always keeps me up to date on what is going on. They have won my business over and over again. Keep up the great work & thank you!

They really work hard to keep the customer happy and satisfied with their service!!! They listen to what you want in a vehicle and the amount you are able to spend to give you some great options!!! Thanks Mike!!!

On time, polite and quick

Cant go less than 1 star so I wont. Had the car in there 3 times for the same issue, which they never fixed. They stripped out 2 bolt holes in my engine case, reused gaskets, and didnt fix the original issue. They told me it would cost me thousands to fix the car, and that it wasnt worth doing. Its a 2013 Chevy Cruze with 80k miles. Took it to Pillars on route 30, he fixed all the issues these guys caused, and fixed the original complaint for less than 200 dollars. Highly recommend never taking your vehicle to this shop. Sterling Chevy is a joke.

Great place to buy a car if youre looking for a Chevy since thats all they sell but of course it is called Sterling Chevy so you should know that going into it.

Went in to get a oil change and tire rotation done gave them the keys went into lounge area. About 15 minutes passed and one of the workers sitting by computer when you drive in service area comes in lounge and tells us our oil change plug is stripped and needs to be replaced told him it has only had oil changed 4 times and done only by there dealership. Charged us for the plug. Then went on to say that the valve cover gasket was going bad and also needed replacing. The vehicle has only 35,000 miles on it . Told us its 57$ just for labor. When I replied asking if it was covered under warranty he did not reply even though it was clearly written on paper in his hand that the car had 35,000 miles on it. Being on a budget we began to worry and get upset about how much this bill was going to cost us. So we went out to talk to him. Three of them were sitting there and we asked about it being covered under warranty two had no reply and one said yes it is.Why didnt he look and tell us at first upon approaching us to tell us the problem that it was covered under warranty? Instead of causing us to get upset for no reason other than our new car we bought allready had things going out. Very dissapointed.Will think twice before buying a new car from this dealership next time. Well we were contacted by the owner today and he apologized. Stated that the persons in question were in training. Gave us a certificate for free oil change/ rotation. Very happy he took the time to make this right for us.Thank you Sterling Chevrolet!

Prompt,friendly,helpful,well informed non-pressured assistance from our salesman Andrew and the rest of the staff at Sterling Chevrolet!

Service on my equinox was great. Everyone very pleasant

Very customer orientated theyll bring a often troublesome dealing. Then lay it to shambles with the utmost aim to please.

Great service. The service baby needs to be marked better.

Whether it is a regular or special appointment, we always receive friendly, helpful, and informative service from Jeff V. and the other personnel at Sterling Chevrolet.

Bada bop bop ba, im lovin it!

They do a good job u can trust them

Mike Fenton was very informative and very helpfully.

Great people, great service. Best dealership.

2013 Chevrolet Silverado, traded in 2011 Silverado2011 Chevrolet ImpalaRob Bramer has assisted us with three vehicles in the last two years and has been amazing with helping us to find exactly what we need for our family! The staff is always available to talk and has the answers to any questions we may have.

Very satisfied with the service and friendliness of everyone

Good reliable service!

Great place to do business

I get my oil changed here. Very professional.

Nice helpful people

Nice lounge area

Had oil change in car... Price is about rite

Nice dealership

Great

Service job on my pickup

Not bad

Friendly service