Juan Jimenez and Ryan you are amazing! Our issue was resolved quickly, thank you guys for your outstanding customer service.
We are pleased with the service we received from Juan, the service technician that came. He was courteous and he explained thoroughly every step of the repair. He also took the time to check our other door.I would not hesitate to recommend R&S Erection for any roll-up door needs.thank youCarmen BrionesAdminLodi Memorial Cemetery
Dave and Raymond are a dynamic duo. Theyve done an excellent job whenever theyve come on-site to my facility. No job is too difficult for them and since we pride ourselves on everyone returning home safely I appreciate their attention to wearing PPE and being safe while on-site.
Very and Honest Company. Would recommend them to anyone with a gate.
Prompt Same Day Service. David and Ray know their stuff, very professional. They were able to fix one ten-foot garage door and estimate the cost of fixing another in a few minutes. I will be recommend for them to replace the other garage door to the boss.
David was amazing and such a badass at his job was able to fix a door that has been giving me issues for four years and we had two companies come out and no one was able to do anything david fixed it in two seconds and now i have no issues locking and unlocking my door and i don’t have to lift it with my arms anymore thank you so much your a badass david
R&S is the best commercial grade roll up door company. David and Ray worked fast and did a great job! I am a property manager and have used R&S many times on multiple properties.
Donovan came in and reviewed the needed repairs and got us an estimate by the next day.Ray and David came in and did the repair (when promised and on time). They were professional and did the job quickly.
This company has worked for us both at our home and the commercial property that I work with. They communicate all details of the repair and have been prompt with getting them completed. Highly recommend.
Commercial facilities needing service & maintenance before a move out.., roll ups, curtains, docks, etc.., & had a short time frame to schedule & complete.., who to call?? R&S!! Scheduled my service within 2 days, and David & Ray did a phenomenal job!!! Will definitely use again when the need calls for service!!
The facility I work at had a roll up door that was difficult to open. David an Ray came out that same day. They did a lot of adjustments and I could tell they knew what they were doing. With the assistance of Paul our door is working much better. Thanks you R&S in Stockton for your quick response time and sticking around until the job was done.You guys are awesome!Daniel Leadham
Great timely service by David and Ray. Got that rolling garage door going and taught me how to set the limits. Also fixed the man door problem. Friendly, skilled guys who made the job look easy.
David & Ray came out and did a fabulous job fixing out huge shop roll up door! They were professional and polite and got the job DONE. Thank you DAVID & RAY!
When i call for service they come right out and assess the situation. The people are friendly and knowledgeable. My techs today were michael and Hebert. They fixed the problem for us in less than an hour. Never had a bad service call from theses guys.Thanks for all the great service.TamiFarmers Warehouse
R& S response for us is Johnny on the spotWe value their response to Cape Cottagethank you for the good workPhil DeAngelo HOA Presisent
The tech sent, Kurt & Juan performed great and saved the day. Celena was also awesome with her help in getting it organized and setup. I really appreciate the good service received and will have R&S perform more work in the future.
Dave did a great job showed up before the time we were told and was very efficient.
Thank you Paul and your service Technicians!A simple 5 minute adjustment was all I needed and they didnt even charge me! Highly recommend these guys for any of your door needs!
THESE GUYS R AWESOME. THEY WERE ABLE TO GET TO US WITHIN A COUPLE OF HOURS. FIXED THE DOOR RIGHT UP
Antonio did a great job! Everyone from the office with phone calls to the technician were 5 stars! So happy to have our gate working again!!! Thank you!
They are the only company that called me back and actually got the job done in a timely manner. They sent me a very detailed report with photos and comments about the repair. I was so impressed. They are very professional! Highly recommended.
The R&S Tech was Juan. He arrived on time and was friendly. Juan was able to identify the issue with the gate controller and resolved the issue promptly. He was efficient & professional. Juan tested the gate controller multiple times before leaving property and answered all of my question.P.S. Juan utilized a face mask and practiced safe distancing during the service visit.
Always professional and reliable, Dave and Raymond did a very good job and interrupted our work flow in a minimal way.
Our company has been working with R & S for about 15 years. Today Kurt and Juan came out and repaired a high speed door that would not stop going up and down. They found the problem and had the part on the truck and now works great. We are now ready for our harvest season. Thanks again, until next time.
Incident 1: Incorrect commercial garage door opener was ordered and had to be returned to get the proper one. This caused shop to lose business for closing shop due to the scheduled install now on 2 days. Instead of making customer wait I would of as a business owner drove to buy the part and make it right the next day.Incident 2: Incorrect quote was given and then some adjustment was made for a discount but still at the end of it the total was the same so that makes no sense but whatever.Incident 3: Conduit was poorly installed.Incident 4: Garage door opener failed due to some form of pin not being installed correctly.Incident 5: Paid for garage door repair but the repair wasnt done right.Incident 6: Bolts on the sensors were not properly put in and caused garage door to fail again. In the original paperwork it says 1 year parts and labor warranty in my opinion is a joke. If the device itself has lifetime warranty on motor and 5 year on parts why would the company give only 1 year? The manager said to fix the sensors that weren’t installed securely I would have to take down this review. I didn’t know the short 1 year warranty had a stipulation about a review now.From a company that is suppose to have a good reputation this is disturbing. On the flip side they do respond fairly quick. However, the manager tried to blame my guys for something we did not do.2/8Response to incident 1: You guys came out to physically inspect and still ordered the wrong part.Response to incident 2: The mishaps cost me more than $400 discount in business loss of customers.Response to incident 3,4,5: Job not done right thee first time and inconvenience but yes response was quick when prompted.Response to incident 6: Please send over pics of the original photo eyes installed if you wish to verify if it was correctly installed. We really did not ask you to fix it either we can easily take care of a screw. Its the principal of the matter of everything that happened and I did explain to you we can take care of it and only asked if you would rather do it since you guys installed it.Providing a warranty that is shorter than the actual device itself does not ring confidence. We are happy to update the review but by requesting a review to be removed that is truthful in nature wont be removed by google and threatening a company to remove a review for a repair/service wont happen.After all these incidents you have responded fairly quick when its brought to the attention of the right people. Lets see if things hold up moving forward and how this company responds.
Excellent service, workmanship and response time, friendly and knowledgeable technicians. Brian is my usual technician and is very friendly and helpful, always making sure that I know what the issue is and how we need to resolve/repair it! They are highly recommended by me and my company Sumiden Wire Products Corp in Stockton CA!!!
Dave & Raymond did a wonderful job installing our new roll-up door. They were very courteous & professional. We use R&S for all of our bay door needs.
Chet from R&S came out and fixed the gate on our property the same day I called. He was very professional, and did his job quickly and efficiently. I would recommend this company to anyone. Thanks R&S!
I was very excited when I called the first time and received and immediate response, they sent Darren the same day to provide an estimate...but that was it, Ive sent numerous emails asking for a new estimate to include an additional commercial door and all have been ignored.I called today thinking maybe there is a problem with the Darren (you now with Covid and all) a new agent answered my call and he said he had to contact Darren before he could do anything, that he would get back to us asap...still waiting!Maybe our business is to small for them?
We have about 200 doors and docks at our DC. David and Ray came in got a game plan, then just knocked it out of the park. There was no disruption to our operations and they did excellent work.
Juan came out and fixed my gate. He Always knows exactly what’s wrong and repairs it. He is professional and very personable, he is a great person and gate maintenance man!,
Chet and Doug did a great job today on my gate opener and gate at 329 W Acacia St, Stockton.Fred Sheil
I have used R&S many times and they always take good care of me. They are responsive to my requests and communicate with me during the process of taking my order, making repairs, and follow up emails. Today I got a call from their field repair guys, Dave and Raymond, to explain what they had done for adjustments to my door and assured me that they would take care of everything on my list. Thanks Dave and Raymond!!
R&S are awesome folks, technicians Antonio Granucci and Andrew Granucci did an awesome job thank you
Called at 8:00 AM when they opened, they had the job done by about 1:30. A fairly substantial gate repair with welding. Beautiful fix and was also painted to finish the great job.
Always respond on a drop of a hat, professional hard workers.We use them for all of our rollup doors and commercial man doors
R&S Erection of Stockton is a great company and they have serviced us for 10 years now. They emailed job reports with photos as soon as they completed the job and this is a great tools for us to track their services. David is one of the best technician. He provided courtesy call to update us with the repair status and ETA for when the job will be completed.
5/5/21on the job you did for us I want to say Thanks For a Job well done Mike, the door works great!
We had to make an afterhours / emergency call this week regarding one of our warehouse doors. Within 45min team was on site David & Ray, did a great job very professional and courteous. Thank you R&S for getting the job done.
I ran into a bind this morning, with my roll up door, after calling different places, no one was available to come out until Monday morning. I was put in contact R&S Tri County and was told they can come out later in the afternoon, shortly after i got a call back From R&S rep Jason and said that he got my call and can be here with in 15 min. He arrived with his Service tech Casey. I was so impressed with their service. they had me all fixed with in 30 min. Very Professional Clean uniform respectful and clean work area. Casey the tech was very knowledgeable of the scope of work, i highly recommend this company.
Davis was prompt, knowledgeable and explained in detail. Will definitely use them again. Good job David!
We called, they showed up promptly, and got the job done.Dave and Ray.Thanks guys for getting it done.
R&S came through for my residential driveway gate operator. Enventhough they were not the original installers, they came and replaced the control board. The technician, Juan, was very knowledgeable and was able to get my operator up and running. He even tightened the tension on the chain and lubed the chain. Overall Great service.
Great Job! Quick and Looks Great! Thanks Mark and Andrew
In the pouring rain Chet from R&S came to check our broken gate. Chet did an awesome job and took the time to answer any questions. Great representative of your company!
Chet and Andrew did a great job installing the new gate. Great customer service as always, and a solid company to work with. Thank you!
Chet came out and identified the problems with our electric gates immediately. The service was fast and friendly. Very knowledgeable folks at R and S Stockton, Thanks Chet!
Our man gates suddenly ceased to function. A quick call to Paul Keehn and he put us on the schedule. Chet showed up in the middle of a down pour and went straight to work. Good to see Chet again as he was part of the crew that installed our system originally back in 2011 or so. Chet troubleshot and identified a couple malfunctioning components and took the time to answer all of my questions as we stood in the rain LOL! Thanks Chet and Paul for your continued support of JSG Trucking!
Dave and Ray were fast, efficient and professional. Our Sliding warehouse door now works better than it has in years. Thank you guys!
Our glass doors were seriously malfunctioning. I called R & S and they sent someone out within the hour. Dave and Raymond were great! They explained the problems in depth and had bot doors functioning properly shortly after. We will definitely be using them in the future! Great job, guys!
Called R&S Erection when i had a door spring break at my auto repair shop. Came out the same day to start getting me fixed up. Marlon and James were great to deal with very professional and knowledgeable. got everything the needed and will get me fixed up in a day or two. They were great to work with. Thanks again Marlon and James
High recomendation for R&S .Darren D. The estimator emailed estimateAnd we had job done within 1 weekMike T. The tech did great job was very knowledgable and courteous with customersAs he repaired threshold on our front doors.I will use them for all of my door needsThank you Darren & Mike great JobFrank from jab auto parts
R&S replaced two warehouse roll up doors due to storm damage. They were prompt, efficient, and professional. I will continue to use this company.
I have used R&S Erector for over 10 years. Most of my work in the last 5 years has been coordinated with Donovan Hopkins. He has always responded in a timely manner. All of the repairs Ive needed done get completed in a safely and timely manner as well... Thanks!!
R&S Erection Tri-County was the only company that was able to board up and secure our window/property the same day. Quick, reliable & very professional staff. I was extremely impressed that the associate, Juan, even wore a mask while working.We will definitely keep R&S on file for future needs and referrals.
Donovan came out to our place of business and saved us! Not only was he completely professional and did a awesome job, but one of the nicest guys as well! In the days of customer service not always being like it once was, cant say that about this guy!Extremely pleased and will highly recommend!
Juan from R&S Erection of Stockton install our gate/controls/solar. He performed the welding, installation, wiring, programming yesterday. Juan was professional, knowledgeable, courteous and spent the extra time to explain the system. Thank You Juan!
Dave and Ray were awesome! Quick Friendly and super helpful. I highly recommend for any service!
Just bought a new home and needed the security gate clicker. Went into the location to pick up as directed by HOA and they had not notified the local office of my coming. Everyone went right to work to get the information that they need to get me what I needed. Everyone was super nice and they worked as a team. Also, got help with programming my garage door opener.
I’ve been using this company for years through my work and always been treated fairly and promptly. Today I had the pleasure of David helping me out with a gate issue and once again he was professional quick and took the time to explain his work.
Chet came out Tuesday 2-9-21 and fixed the gate lock. He was very efficient and thorough. Thank you R & S Erection
A big Thank you from Tracy Honda to R&S Tri-County for your awesome service! Also a big thanks to Mark and Josh for working hard to get our door up and working so quickly. Great customer service, would highly recommend this company to anyone!
Great Job David! I appreciate you getting the job done quickly and being on time
I would like to thank Chad and the R&S team for installing our new double wide gate at CSC. Thanks Guys it looks great.
Michael Turner, Andrew Granucci, Dave Burns, & Raymond Smith did a great job for us here at Genova Bakery. Michael fabricated a new metal piece above an existing door & Dave and Raymond fixed up our our old existing awning before reinstalling it. They always do quality work whenever we call them out.
Great customer service, helped me over the phone and resolved what I needed. five stars!!
Great service and fast response in an emergency-thank you Juan for opening our gate so our employees could come to work:)
Ray and david were awesome. Very professional, prompt, and courteous! Highly recommended crew!
Communication between sales guy Donovan was bad but his supervisor contacted me to make things right.. The two techs were on the other hand great. Lets hope work quality is great; Time will tell.Cons: Lack of communication VERY FRUSTRATINGPros: Fast workmanship
Kurt arrived before me and was already starting to program the remotes he had for our gate. He finished re-programming the extra clickers.Kurt was efficient, friendly and detailed.
Called up R&S on a Wednesday afternoon for service on a 12x14 commercial door, Dave and Raymond came out on Thursday am and had the door repaired in no time. Awesome service!
R&S has been great to us at the UPS Hub in Lathrop. Prompt emergency service and great service when a special order is needed. Donovan Hopkins was our recent contact and he was superb.
The Tri-County shop has provided fantastic service for us for many years. Donovan is one of our most responsive vendors and takes care of us the same day we call so we can maintain a secure facility.
Juan was prompt about informing me of whats going on and informed me of what he found and fixed. All work was dome in a timely matter.
The service was really good. They came in and completed the job in a timely manner. The crew was very professional and they followed all Covid-19 guidelines. I will definitely use them again. I recommend there service to anyone.
R&S Tri valley Stockton was very professional arrived same day as call.Mark And Josh arrived and fixed my roll up door in a very short time.What looked like a very difficult repair, Mark and Josh with their expertise made good work and now my door works great again. thanks
Ray and David were very prompt and professional and we will definitely call R&S in the future. Thank you
Absolutely fabulous service. They had Jason at my house within 2 hours of my first calling them. Jason quickly fixed the problem and I felt secure again. I will definitely know who to call next time I have a gate problem.
MARK AND ANDREW DID A AWESOME JOB TOTAL 5 STARS FROM TRACY FORD
Kurt & Andrew did a fine job. They were courteous, knowledgeable and efficient. I would recommend them to anyone.
Job done well and in a timely manner. Dealt with Jason Diers who is professional, courteous, and knowledgeable.
R&S is quick to respond to our requests for service and they get the jobs done. Casey has been a great representative.
Third time in 15 years and R&S never disappoints. Quick affordable service with knowledgeable technicians who are properly equipped to fix it right now. Best service company in the county in my eyes.
Chet and Mike Turner are awesome, thank you for your fast service...Gaby
Great service. Juan came out to fix our fence and got it up and working in no time. Thanks!
Chet and Juan did a great job on both my gates very professional
They are always there when we need a emergency repair done. Very reliable and do quality work
I use R&S for all my door needs . They are the fastest and most reliable. Ask for Donavan and he will take care of you.
We have used R & S over the years many times and have always been there for us on a drop of a hat, very knowledgeable and dependable.
Mike came out to fix the doors at or Extra Space Location in Stockton he was fast and very nice.. Very professional
Mike is a kind and respectful gentleman
Been dealing with Paul for many years great service.
Juan and Kurt. On time, professional and on Budget everything I like.
Quick response with fast completion of the job!
These guys saved us today. We had a fire at our business and they took care of business. Repaired all our doors and secured the building. They went above and beyond. Everyone here at Elite Contractors thanks you guys for all your hard work.
Juan came on time & quickly solved my gate problem.
John is prompt and explains everything in detail.