They replaced our 50+ year old garage door in 3 hours. Efficient, nice people, and one of the most cost-effective places weve seen. I will definitely go back to them for any other service needs.
Garage door wouldnt close and very noisy. Called and spoke to Don. He tried diagnosing the issue first, but then decided it was best to sent out a tech. They arrived at my home in Evansville within an hour and fixed it. Great service.
I love real hardware stores and this is a good one. Very helpful and knowledgeable staff.
Friendly staff. Theres always someone ready to help if you need it. I had two plumbing projects I was trying to tackle but never done any plumbing before. Dan or Dave was really great in helping me. Answered all my questions. Very patient.
Quick service and very helpful!
Jenny Burrow is amazing! We are grateful for all of her help with our cabinet re-facing project. Our project required a lot of calculations, answers to endless questions, patience, and cabinet expertise. She was a phenomenal partner and we couldnt have done our kitchen reno without her! And thank you to Bob Davis, too, who helped us with tile - the finishing touch :).
Good Service and Better Lumber compared to other places.
A bit of a wait for service, but overall a courteous, friendly, and convenient provider for hardware & service.
The staff were very helpful. Highly recommend going there with your household needs
Have now purchased two complete cabinet sets from Jenny and the team at Stoughton Lumber, very happy with the product, timely delivery and superior customer service. Katie has been a great addition to the team and provides great insight and customer service. Highly recommend Stoughton Lumbers cabinet and counter-top department for your next project.
Easy going, pretty well stocked. Some of the guys are friendlier than others, but theyre all competent.
Garage door broke at 11pm. Called Don with Stoughton Lumber the following morning at 7:15am. Mike with Stoughton Lumber arrived by 8:15am and had my repair done in 30-40mins. Very efficient, very professional, and very fair priced! Thank you for the great experience!
We were very pleased with how quickly we were helped as they were very busy today. They had everything we needed and the store was very clean. Staff was extremely helpful and courteous.
Excellent help in my purchase as usual!
They are Not that nice to work with. Lack of communication is also a factor. If you want to sell products you should act like you want to especially if you have been a customer for many years. It has been very frustrating and we probably have no reason to continue doing much there which is a disappointment. We started doing business there 45 years ago when we built our house and it is a shame how some things have changed. All in all they are probably good but in our particular case they were not.
Shop local and get fantastic support from folks right here in the community. Most recently worked with Ben G and Mike B on a project for my daughters house. They helped me in all aspects, even down to selecting the proper nails and bolts. Very much appreciated!!
Great customer service very friendly and knowledgeable they went out of their way to help me get the merchandise that I had ordered thank you very much
I want to say what a wonderful store you have . We have used it repeatedly even now that we are in McFarland. You have turned us on to the best crews for whatever our needs are from garage door to carpentry to deck building .You are our go to store so thanks.
This Ace really has a great selection of rental equipment and a great selection of building materials. Staff is very helpful and friendly.
Fantastic garage door service and good quality parts.
I ordered a plastic pool online and called the store to see if it was ready to pick up. I spoke with a sales associate, Natalie. She was very courteous, helpful and answered all of my questions.When I went to pick up the pool it was outside and ready. (She even washed it out!) Natalie came outside and asked if I needed help loading.I also purchased some play sand and asked her where I should pick it up. She directed me to the location, met me there, and helped me load the sand into my car. She was very polite and friendly - even made small talk with my kids. I was super impressed with this young lady and her going above and beyond at her job - makes me want to shop at this location again!!
Great service
Great service from Bob. Friendly service as always for a small lumber order.
Worth the drive from Edgerton! Quality products, friendly helpful staff and great customer service!!!
Found what we needed. Friendly
Very helpful. Wonderful place to shop.
I would like to say that my parents owned a small business in a small town, my brother owned a hardware store - I have worked in the service industry for many years, both in retail and fine dining. I like to think because of my upbringing that I support small businesses. Stoughton is a small town with two hardware stores, a farm supply store and a newer Walmart. I have frequented this hardware store for more than ten years. The store has a great staff - helpful - service oriented - good selection or items. I have noticed a recent trend with retail workers both here and in many other places that bothers me quite a bit. The past several times I have been here, members of the staff return my change from a transaction, hand me a receipt, and either say have a nice day or here you go. I have always been instructed to say thank you or thank you for your purchase As a customer, I have many choices, and my money is hard earned. I choose where to spend my money. I think that it is polite to say thank you. I guess I want to spend my money where a business values me as a customer - and they are grateful for my business - especially in a small town competitive market. In this ever changing market, will my weekly purchases make a difference and keep this business open? Who knows... I do know that I like to shop where I am appreciated as a customer. Thank you is a simple way to show this appreciation...
They were very helpful. Would reccomend shopping there.
Good friendly service
I love these guys! So helpful, and always ready to assist. I will and do pay a little more for the service, and professional staff. Strongly recommend them!
I usually go to Menards but I think I might make this place my go-to. Prices are good, staff are friendly, its not crowdedness, and there were even dogs to pet. They were able to cut me a new glass panel for my window while I waited.
Got some keys made . Cashier was very friendly..
Called and asked how long it takes to sharpen a blade and they said 24 hours. I drove 20 minutes to get there instead of going to the hardware store down the street for this one reason. I get there to drop off my blade and they said it wont be ready until next week. Inconsistent messaging from their staff, how can they be trusted?
People are super nice. And although im a Manards junky, I really like this place.
They had what I was looking for but a little pricey.
Good customer service Close to home
Jenny in cabinetry is AMAZING, friendly prevarication, knowledgeable. Everyone was very helpful and friendly. This will be my go-to hardware/home store.
Decent prices. Always have what you need and more. As long as I know what I want I never spend more than 5 minutes in the store!
Great place to buy any outdoor power equipment! Jason is very knowledgeable! Great experience!
A nice store with helpful staff. Jason in the Power Department was especially helpful. Support this store and Shop Local.
Everything I needed and also had to go back when they were closing and they stayed open for me 10 minutes late. Thanks!
They always have what I need. Very helpful staff, too.
New to Stoughton and new to homeownership I have frequented this location over a dozen times since December of 2012. Always friendly staff, extremely helpful, and very well stocked for your home needs.I want to touch on a few situations that were noteworthy:First, after a very heavy snowstorm that shut down most of Madison I called ace to see if they were open and had snow blowers, the guy in the power equipment department was extremely friendly n the phone and said come on down. I did, and they spent some time going through the different brands and models with me. I ended up purchasing and the price was well within other hardware store prices. With not knowing much about snow blowers, it was welcome help!Second, I wanted to build a DVD rack and the guy at the contractor desk helped figure out what wood would work best and told me exactly how much I would need, it was nice to buy exactly the right amount with very little scrap.Third situation is another nod to the power equipment guys. They recently helped me choose a good size mower for my lawn and didnt try to upsell. And again, the price was reasonable and saved me a trip to Madison.Love this store and love the reward program. Nice to have a decent hardware store close to home!
Home town hardware store with a huge variety of products including Craftsman tools and lots of helpful employees.
Great selection with helpful and knowledgeable staff
We contacted them to repair our broken garage door springs. They were very responsive, got us in first thing Monday morning since we could not open our door. Fair pricing, friendly and experienced tech completed the repair in 30 minutes. Highly recommend.
Clean and ready to help you with any questions or quote s.
Hard to get ahold of rental area.
Excellent hardware and lumber store. Fantastic knowledgeable service!
Good information and service. Very Happy
Nice place, great staff, but didnt have what we needed today.
Very helpful!
Alot better lumber than menards.
Good service and high quality lumber. Dont have to pick through to find straight boards, etc.
Great place and great people. Always have what I need and always willing to help.
I walked in just before closing and they took the time to get me the part I needed
Excellent assistance from the staff for all your hardware needs and home projects
Needed a key for my Craftsman lawn tractor, they knew right away what I was looking for!
Bought a craftsman tool set from here and when the ratchet broke they don’t even replace it. now I have to drive all the way to Sears in Madison to get a replacement ratchet because they don’t stock the ratchet that came in my set I bought. Who doesn’t stock the standard 3/8 inch ratchet.
Everyone is so helpful and knowledgeable.
Very helpful staff
Great local hardware and lumber yard!
Very friendly and helpful people to work with
Theyve got everything you need.
Always been a good source
Got most everything you need in one place including building materials.
Staff was not helpful or polite.
Helpful staff
They usually have what I need
Love this place
Friendly service, great selection
Terrible customer service. Tried ordering parts for a machine I bought from them and the order has been lost three times already.
Helpful
Good lumber