user
Total Wine & More
16762B Southwest Fwy, Sugar Land, TX 77479, United States
Appearance
Total Wine & More
Comments
Li
Review №1

My go-to place for wine!!! SO many varieties and knowledgeable employees everywhere to help you. I love Saturdays there because the vendors are there to give samples. Makes my choices much easier!

Sh
Review №2

The staff goes out of its way to respond favorably to special requests. Love shopping here and attending wine tastings. Met Florida woman winemaker of Mermosa and Mersecco there this month.

To
Review №3

Good prices. Great wine stock.

Em
Review №4

Always friendly, great tastings. Prices arent always the cheapest, so you may want to shop around. For me, the location is convenient.

Ra
Review №5

Wide range, great prices and well maintained. The staff are very helpful 👍

Sc
Review №6

Have a great selection, with fewer of each bottle on the shelf. Very friendly and helpful staff.

Or
Review №7

Great selection of libations, the tastings they have has netted me a few new favorite drinks, including my favorite tequila, whiskey, & a few new types of liquor I hadnt been aware of. Their staff is top-notch & though flustered on occasion, always as helpful as possible.

Lo
Review №8

Huge selection, slightly better prices than other chains. well stocked and somewhat helpful staff. They will always recommend their brands first, but do some research yourself too.

Ja
Review №9

Great experience. Very nice and helpful staff. Will buy more cigars again.

Gr
Review №10

Great selection of craft beers. Good prices. Quick check out.

Ne
Review №11

Better than specs, sometimes they do fun promos where you can score a free glass and other items but they definitely have a fantastic variety! Cant go wrong here. Never had a bad experience, nice professional employees.

Ti
Review №12

Great store, my new place for all my libations!! Prices arent a huge difference from your neighborhood mom and pop store but you cant beat their selections.

Br
Review №13

Great selection and helpful friendly staff. Prices are also very good.

Ra
Review №14

Awesome selection, great prices, and friendly staff

Ki
Review №15

I wish I could give them 0 stars as I was just racially profiled against. I was told because my “friend” left the store I could not purchase anything. No one checked our Id when we walked in despite us both being well over 21. I presented my Id at the point of sale and was then asked about my “friend” who was only there to help me pick out what I wanted. I answered all questions and provided proof of my age and still was not able to purchase my items. They provided horrible customer service and did not care about my questions or concerns. Do not shop here if you are a person of color or support equality of all races.

Be
Review №16

After spending thousands of dollars at this store I️ get treated like a homeless person walking into the store, the staff is extremely rude. There are literally zero perks of shopping here and there are literally never allocated products ever. Been shopping here since 2018, would be really great if I️ could get 1 allocated bottle. I️ wont be back here and will take my business elsewhere where I️ can actually stand a fighting chance of getting something.

De
Review №17

Excellent prices, huge selection, clean store and friendly, helpful staff!

Ma
Review №18

Helpful attendants. Great selections.

Mr
Review №19

Staff was helpful. Prices are awesome!! Store was clean and organized. Alot of selections. Inviting mode. I will make this my location for Adult Soda Pop!! Lol

Do
Review №20

Has such an amazing array of products, crazy amounts of beer and liquor from local to around the world. Aisles of wine, and side products to round out whatever my need has been.

Me
Review №21

Great prices and a large selection of spirits available. The tastings are wonderful as well.

Pr
Review №22

Staff is always helpful and the variety is great. Its easy to find items youre used to as well as new suggestions.

wo
Review №23

Anna helped me out to pick out some delicious wine!

Am
Review №24

I love total wine in general and this location is no different. The San Felipe location is still my favorite!

Jo
Review №25

I love total wine. They always have a great selection

Ta
Review №26

The absolute worst customer service I’ve ever experienced. They watched me as soon as I came in thinking I was trying to steal. When they saw that they could not accuse me of that they resorted to claiming my Id was fake. They do not care about their customers!!!!

Ch
Review №27

Good place to get your wines and alcoholic beverages.I havent done a lot of shopping here...but this location is huge and very clean and well stocked. Also it has a very steady customer base

Ja
Review №28

Wow! They have a huge selection - so many choices. I didnt even finish walking through the store. Ill be back.

An
Review №29

Nice new place. If you want hard to find liquor, good chance they have it. Excellent selections.

Ro
Review №30

Between the associates Maggie and Fernando I don’t know where to start they were both rude and asking my daughter and I if we friends because we look young wow just I’d us don’t be rude and then demand for respect wow won’t be visiting total wine any more!!

D.
Review №31

Great service and their prices were cheaper than Specs.

Ga
Review №32

Eastciders Texas Honey Cider & Fireball

Tu
Review №33

Great selection and Best prices in town !

Ma
Review №34

I love them, they carry everything that I could want.

Da
Review №35

Total Wine is a little overwhelming in its scope. We went looking for Ginger Beer and found a whole section of tempting choices. Just down the aisle were Luxardo cherries... Lordy!.They also have an enormous selection of craft beer. Ive spent half an hour there, indecisive, but it is time well spent..Weve been patronizing them long enough that Ive lost track of whether they save us money. Maybe so, but our check is always high because they are so tempting!

An
Review №36

Excellent selection, very resonable prices. Quick service at the register. Ample parking just in front. Neat and clean store.

Ha
Review №37

The store is so big and looked well maintained. I had never seen a wine/liquor store this big. Purchased some things a couple of times, the staff was nice too, I dont think it needs more. 5 stars from me.

Ga
Review №38

A great selection and staff readily available to help you find what you need

Co
Review №39

Total Wine & More has a great selection of product. Friendly staff, great customer service. The store is clean & organized. Highly recommend you visit.

Ke
Review №40

OK, so I was a Specs guy. But here, in addition to having great prices, they really acknowledge and reward you! I quickly achieved their high ratings and get REALLY NICE wine tastings free! I mean lots of appetizers and good wine. Also every store is SOOO Nice. With Specs, the main store has everything and the satellites have much less. Not here!

Ja
Review №41

Will not be going back to the Sugar Land location after being asked to leave for not wearing a mask. We were purchasing for a large party and had around $800 in our basket. We had already been through the whole store and made our selections passing several employees and other managers without being asked. We were in line to check and one manager asked us to leave since we were not wearing one. What happened to my body my choice.

Ch
Review №42

Great wine store. So many selection, i can stay here all day. They have a humidor and a tasting bar. Tips, come Friday and Saturday to try their wines and beers free!! What a deal. Just bought 4 bottles of Tuli on sale. 2 for $29.98. Joseph Wagner, the winemaker that makes Meiomi and sold to constellation brand for over $300mil. He and his dad used to work for the caymus winery. I love their pinot noir, one of the best budget red wine. Check out online firvthe many classes and events they offered. Love this place!!!Chris the manager was simply awesome - Friendly and knowledgeable.

da
Review №43

Has a lot of stuff lady wouldn’t let me get two Hennessy’s even though it says online two per customer so I’m docking for that

ke
Review №44

Huge selection of everything under the sun. The staff is super friendly and go above and beyond to help you out. Definitely one of the best liquor stores.

G
Review №45

Great selections. Felt like a kid in a candy shop.

Fr
Review №46

Love The Prices And Service, Always Get Surprised Everytime I Come Here

Au
Review №47

Spoke with who I believe was the manager and Ed, their wine specialist. Both were incredibly friendly and helpful, and got me exactly what I needed. 10/10!

Sa
Review №48

Super helpful staff and great selection.

Ar
Review №49

Very detailed and clean. Customer service was excellent

Ho
Review №50

Worst customer service I’ve ever experienced.

Ur
Review №51

Most amazing place Ive been to I while great prices and customer service even better

Ma
Review №52

Amazing store. Beautifully clean, well-organized, and well-stocked.

R
Review №53

The staff was extremely helpful. I was looking for an item & didnt know the name. A young lady working there still offered to help me find it, even though I only knew the flavor & would know it the bottle when I saw it. So kind...and we found it!

Li
Review №54

My fave place!! Always an employee around offering help, and the samples on Saturdays are definitely worth it!!!

Ty
Review №55

Staff is amazing and selection is amazing. Very rude and poor management.

Da
Review №56

Great customer service. Good selection and good pricing.

Pa
Review №57

Its like being a kid in a candy store! Very knowledgeable staff at your fingertips.

Ti
Review №58

So much better than Specs, in my opinion. Always have everything Im looking for!

Mi
Review №59

Incredible place, like every Total Wine, it’s filled with a dizzying selection of anything buzz-inducing. I really enjoy the whisky selection and I hope they get some great allocations!

Bi
Review №60

Great selection of wines and spirit. Excellent service.

Er
Review №61

I ordered on-line and picked a window for pickup. They texted and emailed me when my purchase was ready. I picked it up. Simple as that. Great place and reasonable prices.

Ta
Review №62

So much to choose from. I always walk out with extra.

Ca
Review №63

I love shopping here. They have everything you need and really good prices.

La
Review №64

OMG! I totally LOVE this store. The staff is always friendly and available to help if needed. And the prices are almost the lowest in town.

Ge
Review №65

Prices are great. They always have what I want in stock. Better than Specs, and way better than Ralstons.

Er
Review №66

Best selection and service in sugar land

Da
Review №67

I love the Sugarland location! They are always stocked with a wide selection of the harder to find choices. I was able to pickup all the drinks for all the people I wanted to gift in a single stop. The staff members were friendly and knowledgeable too incase you need some insight on what choice to make.

Pa
Review №68

The salesgirl showed me EXACTLY where the wine I was looking for a was

Ch
Review №69

Nice and helpful people.

wi
Review №70

Nice selection, nice people, good prices

Mi
Review №71

Love this place!! Everyone is so friendly and always willing to help you. Its the place to buy your party drinks.

Jo
Review №72

Nice place and associates were very helpful.

Ju
Review №73

Impresive

Bi
Review №74

Clean fast and good service. Nothing more needs to be said.

Wi
Review №75

Great prices, friendly staff.

Cl
Review №76

The staff was very helpful and knowledgeable. Thanks to the guy who helped me pick out a spanish wine! I usually frequent because they have varieties that arent sold in my local specs. Nice atmosphere and a well maintained store, even through a pandemic.

Ha
Review №77

They have firefly sweet tea vodka, therefore, really good liquor store!!

Er
Review №78

I had a great experience during my visit here. I was disappointed when I did a search online and it said they had a bottle of whiskey I was looking for. When I got there the staff was friendly and they were determined to help me find the bottle. I was impressed that the manager came himself to explain to me there was a SKU issue where it showed this whiskey in stock while the other alcohol SKU wasnt in stock but had it on the shelves. I appreciated how they handle their customers compared to other places where they shrug their shoulders and tell you they dont have any. The manager did mention they sold out of it months back, which tells me they havent fixed their SKU problem since then. so they lose half a star for that, but this system goes by whole stars. My two cents, is of I was running the store, I would have fixed the SKU as fast as possible. I wouldnt want customers coming in looking for a specific bottle and not have it. I also know some inventory systems will automatically order stock if the numbers get low enough, but if thats not correct you wont get replacement which equates to loss of sales. I dont know how their inventory is managed or if they cant get anymore of the type of whiskey I wanted. I will still continue to come and do my business here.

Su
Review №79

Love this place.....

De
Review №80

Will never be back to this store, they completely ignore common sense.

Ze
Review №81

There was a small glitch on my phone that prevented you mean Im getting my reward. The cashier immediately called for the manager who took care of the glitch instantly. I enjoy doing business with companies that keep simple problems resolved with simple solutions!

Ji
Review №82

Love this place. Cheaper than the competitors.

Mi
Review №83

Found a local beer from my home town, made my day 👌🏽😊

Se
Review №84

Total wine offers great selection of beers versus competition. Loss of a star for not staying atop expiring or old product.

Al
Review №85

Nice selection of cigars

Ki
Review №86

Staff extremely helpful. Great value.

Ro
Review №87

Its GREAT

Ra
Review №88

My always place to get good prices on alcohol

Mi
Review №89

This place is the best 1 stop shop ever.

Ro
Review №90

I was with my wife looking for different things. And this lady helped us with about 75% of the list. The customer service was awesome.

Jo
Review №91

Attractive well stocked liquor store. My first time in Total Wine, didnt know it was all liquors. Humidor is small so variety is limited. Friendly staff. Prices mostly Ok, I think I overpaid for Dots Pretzels but they are irresistible.

Kf
Review №92

Huge selection liquor, wine, beer and accessories fairly priced.

Ta
Review №93

I went on 09/02 and made a large purchase. The 1st rep that I asked for assistance from was very rude and notice a large quantity in my basket and became very rude with me. She then informed her mgr on the walkie talkie who came up to me asking if I needed assistance. I explained to her about the rep and she apologized but stated most customers who purchase large quantity resale and they staff are trained to ask that. The mgr then watch me until I checked out and met me at the register with cashier. She stated she would need to make a copy of my ID for TABC. I was unaware of the process as this never happened before therefore I did my research after leaving the store. I personally contacted the TABC and was told that is not true or required. I then on the following day contacted the store and spoke with another mgr who stated that was not correct and apologized. I felt racially profiled and will be filing a police report as I’m unaware of what could be done with my personal information. If you are ever asked this please do not allow them to copy your ID. I will never return to this store and will be filing a complaint with the better business bureau also.

Jo
Review №94

Mask nazis. Spent twenty minutes in the store and then they made an issue.

Ku
Review №95

This place is the Walmart of liquor..... If youre from Louisiana and you need drink, this is the perfect place to shop and the pricing is incredible 💪🏾

Fr
Review №96

Great owners this place constantly has rare stuff that I always have trouble finding elsewhere. Prices are great, really well stocked. Try em out!

Ke
Review №97

Great service, vast selection.

Bo
Review №98

They always have a great inventory...and you can get help easily.

To
Review №99

Everything about my shopping experience was amazing the only reason I didnt give 5 Stars was because the cashier looked up my phone number and I was a member at one point in another state about 10 years ago but didnt offer to sign me up for Rewards

Qu
Review №100

For all things Wine!!!! Wonderful staff, great 👍 selections, even for a Wine noob like me.

Information
100 Photos
100 Comments
4.6 Rating
  • Address:16762B Southwest Fwy, Sugar Land, TX 77479, United States
  • Site:https://totalwine.com/store-info/texas-sugar-land/527?cid=referral:website_link::MomentFeed:527_sugar_land_store_details_page:
  • Phone:+1 832-500-2009
Categories
  • Beer store
  • Liquor store
  • Cigar shop
  • Delivery service
  • Gift shop
  • Wine store
Working hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:Closed
  • Thursday:10AM–9PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:10AM–9PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
Similar organizations