Went their today for a auto detail upholstery shampoo. I’m not happy with their job and very dissatisfied with the result. I can still see stains and marks on the seats with my SUV! It’s not worth the money. I paid $89 for a sloppy job!

Weve been coming here for 5 years. This location is amazing. We really want to acknowledge Robert. Hes an excellent sales guy. Hes #1 in customer service. We almost left this location because the wash guys were starting to lack. Robert changed our minds with his consistency in making sure we were absolutely satisfied every time we come. Thank you for this.

Solid choice for a regular car wash. The choices are many for service. I chose to go with the monthly offer because the value is good for the person who wants a great looking car.

I drove in to sign up for an unlimited wash membership. It was easy and fast as the person helping me knew what she was doing and was able to answer all of my questions. Also, I love the vacuum and drying stations!

Absolutely awful! I paid $59 for a hand wash and my car is still covered in dirt. Im not sure they actually did a hand wash. My car and windshield are both still filthy. Ive never been this disappointed in a car wash. I would have had better results at a $5 self wash.

I have tried to call corporate multiple times due to a problem I had at this location. I have not received any call backs or responses other than one prompt response on my public review stating they were sincerely sorry & asked for my contact information so they can reach out. It’s funny that they acted like they cared publically, but still have not heard anything. WHAT A JOKE! this place is terrible. ONE STAR! 0/10 recommend

Went to get my drain plug gasket put back on because my mechanic forgot to when doing my oil change and Brandon and his manager did a fantastic job. I have a lowered car and they were helpful through the whole process. Very friendly and great service! Highly recommend

Blake started the experience off great. I normally don’t get sold on upgrades but he did a great job doing so. He was personable and easy to talk with. The wash itself was good. It didn’t take long to get completed. Overall it was a good experience.

We paid $29 for the Supreme wash service. While the windows were clean, they left streaks on the exterior, and they didnt wipe down the interior nor did they vaccum. Nothing inside was actually cleaned. They also didnt include the air freshener we bought. Definitely wont be going back.

3 times Ive come here now, and 3 times Im not properly guided in and my new cars rims are all scratched up. Dont come here unless you want inexperienced children washing/guiding your car you spend thousands of dollars on. Not happy

Paid $180 for a full interior detail, and said they couldnt get this stain out of my spare change holder. All it was melted cranyon from my son. Took no more than 5 minutes to clean it out. Everything else was done good, I feel like there are some other stains in the seats they could of gotten out also. Wont come back here again

Service Rep refused to allow the back of my truck to get cleaned because I mentioned my dog got sick back there. I explained that I had cleaned it out with spray carpet shampoo and weeks had passed but since I didnt want to pay for the $260 detail that day he wouldnt even let them touch the back. Took my business elsewhere. Just seemed silly that even though I cleaned it up, it meant that they couldnt even vacuum back there. Lost a loyal customer to TNT Car Wash right around the corner. They did a great job and were not near as busy and cost less. Got the carpets shampooed and truck washed for $90.

Without question, the worst car wash I have ever seen. The exterior wash was okay. The machine did that and I will say, they did spend some time on the front hood and mirrors removing bugs. However, when it came to cleaning the interior, its hard to see what was touched! Heavy layers of dust and dirt were still on the dash, door handles and pulls, door edges and areas exposed when opened. Tape residue on the windshield wasnt touched. Cleaning the interior glass only came to within a inch or so from the edges. Floor mats, forget it. Vacuumed, but thats it.So disappointing! When I pay a premium price for a relatively simple task, I expect at least a mediocre job these days. This fell short of mediocre! 😡

Paid $25 for full service car wash that include exterior was, interior vacuum, interior cleaning, window cleaning.Service was super fast, and poorly done. I ended up having to pull into the free vacuums and had to vacuum the whole car and wipe down the interior completely after I just paid for full service. I will not pay for will service again at this location. I ended up spending the same amount of time having to redo it, and it cost me triple that if I had just done the drive through wash myself.

Paint chipped on drivers side bumper. Manager showed me the video of the associate pointing out this dime sized chip while in the place the car gets washed. Its like he looked directly to it and only it even with it being shaded inside. I was in and out of my car all day and never noticed it until I left and went to the store. As I approached my vehicle I seen the chip. I wouldve noticed this chip on the bumper as I pay close attn to my vehicle and take care of it. Something is off how the associate pointed at the chip as if he was trying really hard to say it was already there. They also dont stand at the wash entry and look at the back of each car. I know its not right cause I know my car and so what if the video shows him pointing to it, this couldve happened at the vaccum area because that side was not facing the camera. Cancelled my unlimited plan and am done with cobblestone after 15 yrs.

We just paid $167 to get in oil change and a wash on our Ford pick up truck. This is the eighth time we brought our vehicle to this specific location. Each time we were dissatisfied but were willing to give them another chance. We pay an additional $15 to get the bed of the truck cleaned out, we are in construction and realize that it is probably dirtier than most. It has never been cleaned! Nor has the interior been to our satisfaction. Wish we could be satisfied with our local service station. This location does not care about quality. The customer service has always been friendly though. We have included pictures. We are open to new locations to bring our vehicles. Thank you! We posted on Facebook for recommendations for new service stations to bring our vehicles.

Paid $$$ for exterior and interior detailing. Wasted my money. Had to finish the job at home myself. Smears on the windows. Over spray from the leather conditioner on my glass! Looks like they used the same rag on everything. Save your money go elsewhere!!

So not a great — or good experience even. Took our car in for a detail & it’s marginally better than if I’d done it myself. Brand new stereo installed less than a month ago and they managed to get water or cleaner inside the unit. The carpets in the front are still dirty and the seats are still dirty. Also they apparently don’t do anything in the trunk space so that’s still the same as it was prior to taking it in. If I knew the $200 I paid would render me nothing but a mediocre wash, I would never have gone there expecting quality and professionalism.

My first visit bought full car package with inside seat wipe down, etc. Asked nicely to vaccum trunk. Paid for 6 washes. Outside was clean well, trunk not vacuumed, and sides of seats not vacuumed at all.Used first car wash from 6 pack today. This time I vacuumed trunk and sides of seats before taking to car wash. Inside vacuumed not backseat floors though but outside wash not done well.Bugs still on windshield and grill of car. Hood still dirt and pollen spots.Not impressed with this car wash service.Inside cashiers and check in service has been very pleasant and nice.

Came to get a car wash a month ago & the guy sold us a $250.00 car wash for $180.00 if we “purchased it now”. Came today to get the wash & they did not honor it even with receipt. The manager was rude & basically said “screw you, call corporate”. Very unorganized & extremely unprofessional.

The sales guy wanted to charge me $10 to wash a little mud splash on my truck on top of the wash charge said he had to prep it. Be for he ran it through the wash their was very little amounts of mud on it. When i worked for a carsh ive seen trucks come in covered in mud. He was very rude clear cant read since he tried to scan my fast pass for another carwash took my business some where else

Tried 4 times in one week to schedule car detail and oil change. Each time told I had to speak to service manager and then left on hold. Longest hold time 12 min shortest 7 1/2 min. Not the only game in town, taking my business elsewhere.

Awesome car wash!!! Our van hasnt looked this great since the day we bought it. Would recommend to everyone. Polite employees!!!

Tyler and his team always go above and beyond, he will always have our business!

I love the customer service I receive every time I come to Cobblestone. However, I have been underwhelmed with the end results every single time Ive gotten my car washed. There are always streaks, dirt spots, and one time they just skip over stuff that needs to be clean. Even when I ask for something specific it never gets done. They only care about getting customers in and out as fast as possible so they can make more money. The quality of their work ethic is nothing to write home about.

Ordered a Diamond Touch Wash $49. Specifically told the gentleman that I am thorough and that I wanted to make sure they kept an eye on the details. He let me know that the person handing the vehicle back at the end is usually a manager and if I had any concerns at that time to let them know.I go inside, ask the cashier what the approx wait time was for that wash. She said around 40 min which I thought was just fine because I wanted them to do a good job.Around 45 min my SUV is ready. Or not. The seats and rug were barely vacuumed, the armourall had not been sprayed evenly throughout so there were spotty splash marks all over. Several spots missed, and frankly I dont think they did the seats, because you could see the spot spray stains and where the hands that had armourall on the had touched the seats.The gentleman who was handing my car back was very friendly, he offered to vacuum it himself. I asked if we could even out the spray stains all over the handles and the seats and both he and another service man came over and helped straighten out the bumps in the road.These two men were super friendly and helpful and I really appreciated them taking the time. It is still not as clean as I thought $49 would pay for. It really looks like a quick wash, wipe down and armourall carelessly applied throughout.

Completely ruined the interior of my flawless Cadillac CTS4. Called in and the manager was rude! After destroying my car.

I used to like coming here but lately the attitude when I pull up. Im over it. The wash is ok but honestly you get the same from the 5 dollar wash down the street. The interior is ok but when I have to re vacuum when I pull out of there, its poor quality. I think Id rather pay more for someone to come out and do it right vs wasting my money just for me to clean what they missed.

Very very friendly but considering the price.. disappointed. First time Ive gotten my car washed by actual humans since the pandemic. I really wanted my interior to be cleaned. Not necessarily detailed just some stickiness from liquids in the cup holders and what not. I even asked to make sure if they could. I emptied out my car and forgot a few pieces of trash on side of my door. They didnt get it out. The cup holder is kinda of improvement but not really. Still some spots on the windows. The exterior looks good from the brief moment I saw it. I saw five different guys work on my car, I was expecting it to be much better. Very friendly but that doesnt make up for $32 before the $10 tip I gave.Ive always thought it to be obnoxious when people inspect their car in front of the employees before getting in, now I can see why they do it. Even though I still wont do it lol.

I have been a Cobblestone customer for at least 8 years. All the folks are all very friendly and helpful. I have a lot of points, but every year you move the goalpost requiring More and more points for using toward rewards. Disappointing. Again, I signed up for unlimited washes..2nd tier (just above the basic), but 3 out of the last 4 washes, It was the BASIC wash. I was told to just go through again. Really? Lastly, the final rinse leaves a lot of residue..still on the car. Thanks for the vacuums and drying towels. You have a good product.

They did a good job of washing my car. Prices are reasonable and a guarantee during the monsoon season was appreciated.

I have been coming to this car wash for several years now, had a few situations happened recently. One being they tell me they do not remove any trash from my vehicle which I do not have a dirty vehicle I pay for the unlimited car wash and I get my car wash 2 to3 times a week. There was a straw wrapper and bottles on my floor which they chose to vacuum around it all. I go to my backseat where my children are and theres crumbs and trash left back there as well. Im very dissapointed in the service. It was brought to management attention and was given excuses. I regret getting the unlimited monthly subscription. Very dissapointed.

Awesome car wash, terrific service, attention to detail, questions answered completely.

Shame on Kabul stone. I was cold quoted a flat price of $267 for a interior detail of my van. No one even looked inside to see that it wasn’t very messy. By any standards this would be considered price gouging. The price increases at cobblestone or excessive by any standards.

Every time I come in here the people are so friendly the ladies always have a smile on their face and the price is better than every place else I love it here

I was there today during my lunch hour to get my truck washed. While waiting, an employee approached me asking if I had my key fob to the truck because the engine shut off once it got to the dry off area. I left it in the center console like I have done many times before. I rechecked my pockets to appease him and showed him I did not have it. After about 30 minutes of them looking, I called my wife (who works 30 minutes away) to bring me her key. The manager told me they have me on video setting the fob on the roof of my truck, which is a lie. Then they said I threw it in the trash. No sooner did my wife leave after bringing me her key, the manager appeared with my key fob saying he found it in the car wash tunnel laying in the tracks. Another lie. The key fob was dry. Mistakes are made, just cop to them. Someone had it in their pocket and didnt want to admit it. The manage, Spencer, has a lot to learn about customer service!

Gentlemen told me I was buying a complete car detail, and I could use it any time all I needed was the yellow card he gave me. When I went to pick up my car, the part between the back seats and window was not touched at all. The rude man told me I didn’t get a complete detail, and was mad when I showed him the dirt. He walked away, then when I got in the car the dashboard was very strict up and not done well at all. Paid almost $200 to get a horrible job.Hope you have a better experience the me.

They take care of all my vehicles. theyre awesome.

DO NOT SIGN UP FOR THEIR MONTHLY PLANS! It is impossible to try and get it cancelled. I cancelled 2 weeks ago and received the message that it will take a few days to go through but I was charged AGAIN yesterday which is 2 days earlier than usual! It is absolutely ridiculous to get it resolved by phone to have them refund the money. This is the second time I have had this issue with them. My $25 car wash has now cost me $95 because of the problems I have had cancelling for 2 months now. And the quality is average at best. Most times they forget the inside windows or the wheels or the dash, etc. Not worth the time, money or aggravation. Go somewhere else if you want good service.

At first I loved this location. Lately the finishers do more talking then wiping down our vehicles! I refuse to tip $5 anymore! My last visit the guy who took my ticket asked if I wanted to cancel my monthly membership because I wasn’t happy with my still dripping vehicle. After calling in to speak to management, I learn this guy is the GM! Anthony told me “he would never have said that!” Well I’m here to say HE DID!

Terrible service and customer service. Manager refused to even acknowledged that vehicle was poorly vacuumed. I paid for wash and vacuum for this vehicle and full detail of another vehicle. I canceled detail of vehicle. 3 different employees had a chance to fix issue.

I have an unlimited pass and have several issues because they run cars too fast and my car is still dirty once complete..I brought my husbands truck in and was talked into doimg a special they had which included the supreme wash and the mats and unlimited washes and I was trying to surprise my husband and not only did i have to point things out to the guy when they told me it was done I then qwnt back to the person who talked me into the special and told him how nad it was..he said they definitely dropped the ball and could have done better and he went and vacuumed it himself but tjere was still stuff all on the inside of windshield which I had to clean myself and still dirt on the console which i also cleaned myself..I called to ask how i can cancel the whole thing before i get charged again. Im going to cancel both of our unlimited washes and find a new place to take my business.

Brought a dusty CR-V in to be cleaned after a camping trip in the dessert. Everyone--from the front desk to the cleaning attendants--were very friendly and didnt bat an eye at cleaning the vehicle. Super impressed!

$40 I think I would expect a bit more of a more concise cleaning, particularly on the inside of my car there were a lot of areas that hadn’t even been touched on the inside. I’m used to having that done without having to go back and remind people to clean my coffee mug area. another thing that I was a bit disappointed by was the lack of detail that was given to Windows they were still foggy and big dirty I just don’t think that it is valuable at $40 to get the service.The workers were very nice they just need to work on their attention to detail for a $40 service.

I’ve been using this place for awhile now and I have to say since I first started the quality of work seems to be getting worse. I was just there today and I know it’s hot outside so I do sympathize with them and I try not to complain or ask them to go over things again because it’s annoying. However, today was the worst! There was still dirt & dust on the corners & bumper of my jeep. I kindly asked the guy to wipe it down again and he did the laziest job I’ve ever seen but I still gave the customary $5 tip and said okay…thanks. I drove home and did it myself as well as the spots inside the window. Interior was ok but it look like they vacuumed for 5 seconds and nearly ripped off my Bluetooth mic on my steering wheel column. I’m getting to the point where I’m done with this. If you can’t respect someone’s property then why should I continue to pay $35/month for “just ok”? I expect better. The inside staff has always been very nice. The outside guys, need some work. To the owner who replies back. Don’t just tell your customers who pay their hard earned money to go speak to a manager, that’s weak and not taking responsibility. Do something better because there’s a lot of reviews on here of people who are not happy.

Thank you for being prompt and very professional even Mrs. Sparks she was very nice and made me very welcomed there... So I recommend talking to Mrs sparks she will help u get what u need there....fb

The customer service was excellent. We paid for a detail and I felt for the money it could of been better, however they said they would re-do it free of charge. I was happy for that as I could see the crew was extremely busy. That’s hard work and we understand they are also under a time crunch. Overall a 10/10.

Both of our vehicles were close to the date that they needed their oil changes but due to the current situation only one was close enough in miles. Instead of just selling me an all synthetic oil change they told me to drive another 3000 miles, we werent ready for an oil change yet. Its service like this that makes me come back despite the fact I dont even live in Surprise any more. The staff is friendly and knowledgeable and not at all pushy.

Love the express car wash. It’s quick, easy and does a good job. The unlimited wash option is an exceptional value.

I took my truck in asked for a hand wash clean the under carriage wheel wells, simply spray out the bed wipe condition the interior and buff/wax. Quoted 150.00 and 1.5hr wait.3 hrs later I get my truck back with dirt all over the front bumper wheel wells were still filthy, bed rails were covered in dirt step bars had clumps of dirt and my under carriage was filthy. I posted a few photos of what 3 hours and 150.00 gets you at this car wash.

I’ve been paying monthly for a while. I started to pay for a detail but i had ro remind myself that thr busy. And like i thought, i had to ask why is my car just sitting at the front of line while two people are on other vehicles. Secondly, the guy said the car was done. Water stains all around the car. Rear windows weren’t done. So imGlad i didnt do detail.

I had to fill out a form twice online to cancel my fast pass membership but it still didnt work when ever i go ln store they say theres nothing they can do to help . I had to change the pament payment card to a different card i dont use often and cancel the card to stop them form changing me

I had my car there for detailing, on April 24th, 2021. Got it back a few hours later with apparent swirls, compound residue, interior shine residue on the windshield and the gage cluster, and to top it off my passenger seat was stuck in the most forward position. When I asked the Manager how are we going to resolve this issue he replied “Oh, it’s on you buddy, sorry there is nothing I can do”.

I usually do a deep clean on my car once a year at different places and usually it’s not worth what I paid. I was a little off put by some negative reviews about this place but they did an amazing job with me interior detail cleaning. I had dog hair all over my car and my seats were stained but my car looks brand new. I’m super happy with what I got.

Cant complain about my car that I had detailed they definitely cleaned it well. But their lack of communication left them with my vehicle for 3 days. Unacceptable wont be using them again

Had a great experience with the oil change and the professionalism. Was very knowledgeable.

Every time that I have used their services. They have always been professional, pleasant to speak with, and helpful in explaining how their services work. You can expect to be treated well and you can also expect a fair price, along with excellent work.

Interior vacuum was great.... I specifically opened hatch of my SUV and they did not touch it.... did not go over it with a rag .... nothing! Interior back seats were not wiped down either.For a back end trunk area still dirty for $30.... Really All?

Broke my oil filter housing...never going back to them...$69 on top of the oil change, Go someplace else

A great little convenience store. They have all your basic necessities. Only bad thing is the Dunkin donuts inside has closed since covid-19. So dont expect to get donuts there anymore

Great customer service! Robert Higgins is the man! Also, Geno at the finish line is very thorough!

Confusing. I thought there was 2 different car washes but it was the same machine. The line was long but when I didnt see a cheap machine I had to get out of line to ask questions. Then when I paid, it never said the transaction was over. Im from out of state Washington.

I use to love the monthly unlimited service but now moneys is tight and I went to cancel my membership until things get better and IT IS VERY HARD TO CANCEL once you signup. They ignore my emails and my cancel request via their website, I put my cancel notice in over 7 days ago and i just got RECHARGED for the service today, they are such a SCAM, once they get your card number it takes an act of congress to get them to stop charging you, now i have to go through my bank to stop their charges, beware

Im new to Arizona and I was recommended to visit Cobblestone. It was a great recommended. Ive had a wonderful experience on each visit. Theyve done a great job and Im completely satisfied. Thank you for your service.

Had a family member take my Chrysler 300 for an oil change since it was due and Im out of town and this is the photo I get 2 days after they did it my car has never leaked oil since Ive owned it and I normally go to Walmart for my oil changes and never had any type of leak since Ive been taking it there,, I told him to take it back and tell them and the worker said it was leaking when they did it which is a lie Im back in town on Friday and Ill be down if I had a car that leaked this bad an oil change wouldnt be needed cuz Id be adding oil every day Im very upset and will never let this place touch my car

They had my oil change done so quick. I almost thought they didnt do it..... I was literally in and out.

They are always pleasant and attentive even under heat related stress!!

Took a Chevy Silverado i just bought (used) in for a good cleaning/detail and left multiple times very unsatisfied. They tried to make it right by adding additional services free of charge but after waiting multiple times I am just fed up. They might do good simple cleaning but dont waste your time or money for a detail.

I love the customer service I receive every time I come to Cobblestone. However, I have been underwhelmed with the end results every single time Ive gotten my car washed. There are always steaks, dirt spots, and one time there was still bird poop on my driver side window. Even when I ask for something specific it never gets done. They only care about getting customers in and out as fast as possible so they can make more money. The quality of their work ethic is nothing to write home about.

These guys and girls are great! They go the step further and are always professional. I had a situation and all I did was communicate with them and they were on it. These people are awesome and know how to take care of things the right way! Thank you and everyone should do there unlimited washes at least ultimate wash or better. Nice work!

Great service from entering the car wash till getting my car.

Neat place to get car wash, oil change, a quick bite, and relax.

The staff is super! I bought the monthly wash program and the attendant was helpful and courteous. He asked what my needs were and we picked the perfect monthly plan for me!

I asked to use the restroom and was told no and the blond cashier girl told me to go across the street to wal mart this place is bad Im never coming here again.

The guys were not cafull enough to pull my car up so when the doors open they dont hit the vacuum poles and cords. I dont like seeing the cords rub on my car. They need to wipe the inside of the door frames. But over all my car was clean.

I’d highly recommend getting an oil change done here if you want to tow your car back home. Simple oil change done here turned into a headache. Brian the manager does not take responsibility for any of his mistakes.

Robert H. is super nice, helpful and does an outstanding job. Everyone is courteous.

Removed all of the dead bugs and the vacuum suction was the best I’ve seen.

This company has some of the nicest people. I went there to wash my dads vehicle since it had not been washed since he passed away from covid. I told the gentleman that my niece was getting married and wanted to drive my dads vehicle to the wedding and he was retired military. He took very good care of me and told the guys to do a very special job on my dad vehicle. It was an emotional day since i had just lost my dad about 6 weeks prior to my niece getting married and that was something we were all looking forward too and the fact that I was living in my dads house and dealing with the estate in Sun City West.I recommend Cobblestone Auto Spa to anyone. Tell them I sent you.

Critical:Professionalism, Quality, ValueIf I could give this place a 0/5 I would. The customer service here is the worse. I tried to resolve the issue with the manager Brian but he did nothing to fix it. Please don’t waste your time and money coming to this place they will mess up your vehicle!

They always do a great job! My only complaint is when I had my car detailed this past Sunday, they never called to tell me my car was done. At almost 5pm (I dropped it off at 930am) I called to check on it and they nonchalantly said oh yeah, its done.

Great Customer Service from everyone at Surprise Cobblestone Carwash!Thank you for such an amazing job! I will definitely be back and will tell all my friends & family!Thanks again for such wonderful service!Cordially yours,D. Parrish

I like the quickness of getting in and out of the car wash. Workers are great. The wash is effective in getting off the dirt and grime.I didnt appreciate the tape placed on the back end of my car. it left residue on the paint and tire cover that requires solvent to get off. I have to tell the employee every time to NOT put tape across the back of my car. None of the other car washes in the area do that. I may go with another car wash when my month of washes has expired.

I have your monthly subscription for the supreme Wash and one of your workers Ed was not very customer service friendly. I asked him to blow out the rear view mirrors and he told me it wouldnt help so I I told him that I that was not good customer service and he just looked at me and said how to have a great day!

Since June Ive taken two different cars here three times for oil changes and tire rotations. Each time theyve been unable to do the tire rotation because their jacks are apparently broken. But for that long!?Prior to June it was never a problem.If the jacks truly broken, they should be fixed. If not, why are employees lying? Either way, I wont be coming back for service here.

I use the express lane and will dry and vacuum the vehicle myself. I have noticed on several occasions the final rinse either is missing or isnt enough to get the foam soap/wax stuff off the vehicle and sometimes is still there after going through the drying blowers. This will leave streaks sometimes.Other than that, I am really happy with the outcome and enjoy having clean vehicles.

New to area and stopped by for gas. Had a nice chat with cashier staff. Returned for oil change and car wash next day. Pretty fair price for both. Not the cheapest but the service was done quick and the wash looked great. They even took the antenna off. Ive never seen that before. The facility is clean and set up great. Overall time spent was only about 35 minutes. All employee interaction was friendly. Will definitely be back.

I had a 10 dollars coupon so ihit the 39.99 wash, what I shine my car had it was worth the extra money.

$17 for a basic. Very few other cars. Took them 10 minutes. Had to finish vacuuming and do a lot of wiping down interior and wheels myself. Polite people but I came for a carwash I wouldn’t need to finish myself. I won’t be back.

I absolutely will not return to Cobblestone ever again. My experiences continue to be horrible. No one from administrative services will return calls. The company discriminates against a group of vehicle owners, refuses to post appropriate signage but has no problem charging full price for not full service and bad car care. After taking a 1.5 year break, purchasing a new vehicle, I decided to try Cobblestone again, receiving the same experience again. I have found a competitor Car Wash and they now have my business and my entire family. Even though we have to drive out of our way and further, its worth the customer service and care! I intended to also file a complaint with the BBB, but Cobblestone already has an F rating so there is no need, but Im letting everyone around me know.

The gentleman that helped me in the drive up lane was very professional. They did a great job on my f250, very thorough drying.

Ive been coming here for years. Ive got to say Im pretty disappointed today; down right pissed off, to be honest. I bought a book of washes a while back and prepaid to have my truck hand washed every time. When I pulled in today, I let Christopher Flora know I needed an Ultimate+ wash, and wanted it hand washed. He wrote it up, I went inside, bought a drink, and as Im checking out I see my truck rolling through the auto-wash tunnel. You had one damn job. #FAIL.

This business is well kept up and professional looking and has a nice atmosphere. Unfortunately as for the services I have received its Unfortunately not up to par. Every time I have a service done I have to complain in the pickup line or bring our vehicles back and most of the time get some type of attitude. But I still do tip. This last week I went in and complain about the headlight restoration being bad And they just looked at me like Oh. They proceeded to wash my vehicle and and in the pick up line I had to remind them that my services included tire and trim dressing and then after I started driving away when the sun shined on my on my dash and console you could see that none of it had been clean so now when I call to try and get ahold of Tyler the manager they keep telling me hes not there. Im leaving this review on line because today I had nothing but unfriendly people.

I have contacted Cobblestone multiple times over the last few months to cancel my membership and they have yet to do so. I was told it would be handled and up to this point it has not. I would not recommend a membership unless you plan to keep it a lifetime

If you have anything valuable in your car, I suggest you take it out before going to this car wash.

Everyone was soooo nice and friendly! The gentleman saw I had windshield wipers I just bought on my front seat and even offered to install them for me! He put them on free of charge! There prices are great and the car wash was quick but thorough. They did the inside and outside and left my car squeaky clean. I will be using them for all my car services. 10/10 recommend!

Service was really GREAT!

Quick. Good customer service ☺️

PLEASE READ. We had our Yukon washed by Cobblestone. And unfortunately ended up with a small dent. Not sure how. But the manager Tyler took great care of us. He arranged for his paintless dent Repair guy to come and take care of it. It was done the next day! Good as new! Very pleased with the wash and quality service.

Twice IV come and got my oil changed then a diamond car wash. Both times I get back in my truck and it looks like they didnt really do anything inside. Door handles and chrome trim still dirty. Cup holders and seats not wiped down. Only thing inside that was cleaned was the windows and dash. Not happy at all. All they say is pull it back around and theyll redo it. Most likely wont be coming back for a car wash